Dealertrack Technologies

  www.dealertrack.com
  www.dealertrack.com

Dealertrack Technologies Reviews

Updated October 19, 2014
Updated October 19, 2014
85 Reviews
2.7
85 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dealertrack Technologies Chairman, President, and CEO Mark F. O'Neil
Mark F. O'Neil
63 Ratings

Review Highlights

Pros
  • management really seems to care about work life balance and attempts to listen to it's employees (in 7 reviews)

  • Remote opportunities, growing company, good benefits (in 6 reviews)


Cons
  • Senior management is micro managerial and often de motivational (in 6 reviews)

  • Not sure upper management has really been in the rank and file (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Haven't been at DT long & already looking for another job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center in Rancho Cordova, CA
    Current Employee - Call Center in Rancho Cordova, CA

    I have been working at Dealertrack Technologies full-time (less than an year)

    Pros

    Some of the employees are nice and dress is fairly casual which can be nice on a stressful day. Lots of parking.

    Cons

    The training is awful! You sit with someone who does nothing but complain about having to train you. Then they do there work ( don't explain anything to you) & then ask if you got it. What?! Then she / he talks down to you as if she / he's better when clearly she / he has no ambition because she's still there. Pay is less than other call centers.

    Advice to ManagementAdvice

    Get a person to train that wants to & don't assume because she or he says they are training you that they are. Your not going to hang onto anyone long term if you don't take it seriously. Also some of you treat the call center reps like your better, umm we all put pants on the same way. Also I was told that they don't expect you to get it all in 3 weeks but the other person I was trained or NOT trained with was let go because she didn't get it in 3 weeks.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Pathetic excuse for an employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dealertrack Technologies

    Pros

    Great flex time low accountability, seems some of the acquisitions (clickmotive particular) are so lax you can get away with murder

    Cons

    management (clickmotive specific) is pathetic. Seems they have no clue how to work with people unless they grew up with them or went to school with them...run, don't walk from any offer from the Dallas team. Furthermore, anyone that knows about their security breaches to their clients would divest of the stock. The fact they ignore prime PII security issues for excuses is embarrassing as well as criminal. Follow the local news story that's likely to spread on this shortly.

    Advice to ManagementAdvice

    Grow up...put real people in place of the clickmotive clones in place. These guys have no clue about how to work with new personalities, let alone any one that challenges them

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    use to be a good company when it was fdi

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Titling in Sacramento, CA
    Current Employee - Titling in Sacramento, CA

    I have been working at Dealertrack Technologies full-time (more than 3 years)

    Pros

    there are not alot of pros. you have a job and that is about all you can say

    Cons

    micro managed. you have to put down every minute you work so that it adds up to 8 hours a day. you have to spend more time doing this than doing your job.

    Advice to ManagementAdvice

    let people just work and do their job and get off back sides and stop making people feel like they walk on egg shells. People were happy when it is fdi, it was like a family then. now all you care about is quanity, no quality. people can't live under a microscope

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 1 person found this helpful  

    If you have an opportunity to work for this firm, run the other way.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Analyst in Lake Success, NY
    Former Employee - Human Resources Analyst in Lake Success, NY

    I worked at Dealertrack Technologies full-time (more than 3 years)

    Pros

    Location is in Long Island. It's a job.

    Cons

    Senior management does not care about their employees. Their disability policy will leave you with no pay at a time you need it the most. They know this and just don't care. Lots of distrust between employees (oh, excuse me "team members") and management for good reason. They heap piles and piles of work on your stressed out shoulders then make you participate in wellness they don't give you time to do or get financially penalized. Managers don't even know how to manage.

    Advice to ManagementAdvice

    Start caring about your employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    One big mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dealertrack Technologies full-time (more than an year)

    Pros

    Compensation is relatively good. Some good products.

    Cons

    Their focus is on acquiring companies that provide solutions to better the dealer body. Though this is a great vision. It is poorly executed and poorly managed. Once the company is acquired the integration of the company within DT is not done properly. There is tons of miscommunication, redundancy of work, and no one really knows what others are doing. Especially if you are a field employee.

    Training is non-existent and management is really out for themselves. Its a shame. I did not feel "at home" here and am glad to have left.

    Advice to ManagementAdvice

    Focus on creating a good culture and perhaps turn-over rate won't be as high.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    They don't care about team members even though they say they do. Execs are the only ones paid well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cannot Disclose in Lake Success, NY
    Current Employee - Cannot Disclose in Lake Success, NY

    I have been working at Dealertrack Technologies full-time (more than 5 years)

    Pros

    Coworkers, friendly, balance, team work, fun

    Cons

    Very Low pay. Management is aware that we are under paid and do nothing, or say that it's out of their hands...but they're cashing out.

    Advice to ManagementAdvice

    You will continue to lose your best people because you don't pay market rate.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Dog eat Dog Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dealertrack Technologies full-time

    Pros

    The salary is pretty decent.

    Cons

    Very cut throat organization
    Kiss butt and you'll advance
    Sneaky and mischievous senior management
    HR reps are clueless

    Advice to ManagementAdvice

    Get self training and consider your employees first. Don't just worry about the money made from acquisitions. Stop being so sneaky and rude when communicating with others to find out what you need to know. Also, please make sure when advancing someone to another position, give them an advance b/c of their past experience. Can't advance and HR intern to an HR manager to work more than one state when he/she is not aware of the employment laws. That's very poor taste.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    DealerTrack bought Arkona and destroyed a viable DMS option in the Automotive DMS Industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT

    I worked at Dealertrack Technologies full-time

    Pros

    *Arkona was a great place to work and had a fantastic product and surging sales.
    *My last day working for these morons.

    Cons

    The DMS General Manager manged by "spreadsheet", had no industry experience, brought in a number of people from a "failed" competitor (Reynolds and Reynolds), killed all creativity and synergy, cut all salaries 5% promising to restore it later. It was never restored in my time there. They systematically dismantled the team that had created the success, product and track record and turned this creative and game changing DMS into an also ran. Huge brain drain after acquisition in 2007 at the DMS in SLC

    Advice to ManagementAdvice

    Too late. You already ran off and fired all of the talent. I think you may succeed in running a great product into the ground. Sad end to what was once a "game Changer" in the Automotive DMS world.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Great Company if you Enjoy being treated like 3rd class Citizen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dealertrack Technologies full-time (more than 5 years)

    Pros

    I have no current pros, but I'd say the base product line (SalesMaker, eCon, Aftermarket, Compliance) were great products that showed a lot of hope and promise.

    Cons

    HR is overbearing and takes favoritism to a new level. The company is more concerned about living from aquisition to aquisition. DT has an employee base that's intelligent, motivated and software geniuses, but instead of imporving the product offerings that are selling, they'd rather just aquire and destroy. Middle Mangement is a Joke. When you have 1 person controlling an entire country, how can you expect to give the company employee ROI? Management in general is a joke. The attitudes of upper management are a disgrace.

    Advice to ManagementAdvice

    Learn your own products. Train your employees. Treat new hires with respect and dignity. Fire the HR team and rehire a REAL HR team who knows how to keep a business running smoothly, instead of being swayed by favoritism.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Don't work for this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Dealertrack Technologies full-time (more than 5 years)

    Pros

    The pay rate is a good starting salary. The ideas and concepts they have are good.

    Cons

    Management sucks right from the start. There is no training at all for any of the positions. You go in and they have you watch someone for a day or two then throw you into the job without knowing any of what is going on. Bonus and raises that they try to "gear you up for" are horrible. They play favorites with their employees. The good employees take the fall for the bad ones. They overwork the ones that do know what they are doing. The supervisors won't even take calls if you ask for one they make their level ones or senior techs take them. Their senior support have been on the job less than three months and they are supposed to be the experts. Their Senior Management has no clue what is happening in other departments. It is just a HUGE mess. They have gone down hill the last two years, there is so much wrong about the way they treat their employees.

    Advice to ManagementAdvice

    Pull your head out of the sand and see what you are doing to your employees.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

Dealertrack Technologies Photos

Work at Dealertrack Technologies? Share Your Experiences

Dealertrack Technologies

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.