Dealertrack Technologies

  www.dealertrack.com
  www.dealertrack.com

Dealertrack Technologies Reviews

Updated December 18, 2014
Updated December 18, 2014
96 Reviews
2.6
96 Reviews
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Dealertrack Technologies Chairman, President, and CEO Mark F. O'Neil
Mark F. O'Neil
69 Ratings

Review Highlights

Pros
  • management really seems to care about work life balance and attempts to listen to it's employees (in 7 reviews)

  • Remote opportunities, growing company, good benefits (in 6 reviews)


Cons
  • Senior management is micro managerial and often de motivational (in 7 reviews)

  • Overall Benefits below average compared to other companies of similar size in the Greater New York Area (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    I have been working at Dealertrack Technologies

    Pros

    They are making money. Mothership is moving, but prob they are the only ship in the sea.

    Cons

    Business growing too fast and technology teams struggle to transform and deliver.

    Advice to ManagementAdvice

    Invest in quality people with right mindset and good delivery records.
    Get rid of under performers, money burners, cry babies and blamers.
    Keep delivery on track the #1 target.

    Doesn't Recommend
    Positive Outlook
  2.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dealertrack Technologies

    Pros

    This company is a great place to work for. They have a lot of growth opportunities.

    Cons

    I believe once the training process is better things will only get better.

    Advice to ManagementAdvice

    Provide feedback, Coach and Develop. That should be something done across the board.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great if you are one of the favorites. Not great if you're a skilled professional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in South Jordan, UT
    Current Employee - Anonymous Employee in South Jordan, UT

    I have been working at Dealertrack Technologies full-time (more than 10 years)

    Pros

    Generally a good work environment with great co-workers. The company is growing quickly and is set to be one of the major players in the automotive retail industry. Opportunities are limitless if you are one of "management's" favorites. Regardless of your skill set, education, work experience, or any other seemingly relevant factor, you can be promoted to senior management positions. The best part is you don't even have to worry about doing a good job in your current position, just buddy up to the executives.

    Cons

    Don't expect a promotion through hard work, training, or success in your current job, those are irellevant in the promotion process. Some people have been with the company 10+ years and are passed over by people with no experience.

    Advice to ManagementAdvice

    Keep a close eye on who gets promoted into senior managment.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Love it Here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Dealertrack Technologies full-time

    Pros

    Really love working here. Love the flexibility my role offers. As well as the company being very understanding that we all need work/life balance. Great opportunity for growth here.

    Cons

    Some of the company needs a little bit more transparency with it's employees, however, I understand why they don't do that as much. Just a catch-22 with us here.

    Advice to ManagementAdvice

    More transparency.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Disappointing Work/Life environment to work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in South Jordan, UT
    Former Employee - Software Engineer in South Jordan, UT

    I worked at Dealertrack Technologies full-time (more than 3 years)

    Pros

    The employees and low level management were great to work with. The work was rewarding except for the demands of problematic software defects. The experience and knowledge to be gained is valuable and useful. The goals and direction of the company were exciting and aggressive.

    Cons

    I was rather disappointed that employee work/life needs seemed to be minimized over maximizing productivity and output. This was more of a culture change after the buyout and because of it much of the innovation and creative spirit were suppressed by metrics that were not equally applicable to all. The tools for measuring progress were not always clearly communicated despite what was said and there was always a lot of pressure to meet expectations that were not always controllable. I have worked in other growth companies and understand the need for change and progress but the elevated demands and stress levels at dt diminished the enjoyment of software engineering for me and I would not recommend it to most of my associates in the industry.

    Advice to ManagementAdvice

    Listen to your employees and consider why it may be difficult to attract and retain talented people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Shaky but stable?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Dealertrack Technologies full-time (more than 5 years)

    Pros

    industry leading company. Opportunity for movement both laterally, and upwardly. competitive salary in relation to industry standards. solid atmosphere depending on department.

    Cons

    company absolutely doesn't seem to know where it wants to go. convoluted directives that has various parts of the organization working in silos. Product development is very rarely inclusive of those in which industry knowledge can be leveraged. Which ends up harming the final result of said product. Competitors are capitalizing on this and the gap is shortening...quickly.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 3 people found this helpful  

    It is a 15-year-old a startup firm that runs in chaos every day.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Database & Architecture in New Hyde Park, NY
    Former Employee - Database & Architecture in New Hyde Park, NY

    I worked at Dealertrack Technologies full-time (more than an year)

    Pros

    Other than making a small group of colleages who became friends, there were amost no Pros!

    Cons

    1. The company has 4 different change management systems. Different departments use their own preferred change management systems. Support staff who did the actual production got blindsighted on production changes all the time.

    2. The management staff of the development team are trouble enablers. They encourage their staff to exclude DBAs on database designs and developed problematic application codes in production. They did not take responsibilities for their lousy work, but blamed on the DBAs. They played the blame game perfectly and always got away with it. Of course, they got rewarded with promotions!

    3. The management staff and QA analysts of the testing are also trouble makers. They did ask their DBAs to do low value work such as loading, updating and deleting data or running meaningless queries. Their quality of their so-called performance testing is very limited to unit and integrated testing level.

    4. Too many middle management who excels in micromanagement.

    5. High unpaid overtime all the time. Management rarely offered comp days. They burned people out and replaced them.

    6. Intra-team and inter-team bullying happen from time to time. Staff from their Dallas office could just dump work on their overwhelmed and overworked teammates in New York office and did not even care.

    Advice to ManagementAdvice

    Cut back your wasteful promotion on your trouble enablers above and pay close attention to the quality of work they deliver. They are the one to be blamed, not awarded!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    "Work horse" style / Mediocre pay and small increases / Terrible insurance plans

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Lake Success, NY
    Current Employee - Anonymous in Lake Success, NY

    I have been working at Dealertrack Technologies full-time (more than 3 years)

    Pros

    DealerTrack has attracted some extremely good employees - They've also LOST a significant amount of these GOOD employees, due to the "work horse" style and burn out factor... This is the worst company to work for.

    Cons

    Senior management is micro managerial and often de motivational. My advice here is to accept it and move on.

    Mediocre pay and small increases. Untenable work hours/expectation (consistently 60+/week). No respect for your personal time (you are expected to respond even when off duty), or needs (Dr/DDS appt, sick time, family, community service/volunteer work. etc). The company touts work/life balance but runs you 60+ hours a week, every week. Company is on an acquisition tear.

    The current management system is an antique of the last century. Lots of distrust between employees (oh, excuse me "team members") and management for good reason. They heap piles and piles of work on your stressed out shoulders then make you participate in wellness programs they don't give you time to do or get financially penalized. Managers don't even know how to manage.

    Terrible insurance plan and pay was not proportionate to the work. Overall Benefits below average compared to other companies of similar size in the Greater New York Area

    Bottom line is Low pay, micro managers, difficult managers, they don't value their employees.

    Advice to ManagementAdvice

    None..They don't care anyway

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Haven't been at DT long & already looking for another job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center in Rancho Cordova, CA
    Current Employee - Call Center in Rancho Cordova, CA

    I have been working at Dealertrack Technologies full-time (less than an year)

    Pros

    Some of the employees are nice and dress is fairly casual which can be nice on a stressful day. Lots of parking.

    Cons

    The training is awful! You sit with someone who does nothing but complain about having to train you. Then they do there work ( don't explain anything to you) & then ask if you got it. What?! Then she / he talks down to you as if she / he's better when clearly she / he has no ambition because she's still there. Pay is less than other call centers.

    Advice to ManagementAdvice

    Get a person to train that wants to & don't assume because she or he says they are training you that they are. Your not going to hang onto anyone long term if you don't take it seriously. Also some of you treat the call center reps like your better, umm we all put pants on the same way. Also I was told that they don't expect you to get it all in 3 weeks but the other person I was trained or NOT trained with was let go because she didn't get it in 3 weeks.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Customer Service, Marketing Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dealertrack Technologies

    Pros

    Flexible work schedule, ability to take time off

    Cons

    Limited growth opportunities, limited team building

    Doesn't Recommend

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