Dealertrack Technologies Reviews

Updated August 27, 2014
Updated August 27, 2014
77 Reviews

3.0
77 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dealertrack Technologies Chairman, President, and CEO Mark F. O'Neil
Mark F. O'Neil
58 Ratings

Review Highlights

Pros
  • Management is understanding of work/life balance (in 4 reviews)

  • Remote opportunities, growing company, good benefits (in 6 reviews)


Cons
  • Senior management is micro managerial and often de motivational (in 5 reviews)

  • Not sure upper management has really been in the rank and file (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company if you want a career in automotive software

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Product Manager
    Current Employee - Senior Product Manager

    I have been working at Dealertrack Technologies full-time for more than 3 years

    Pros

    Rapid growth good opportunity of advancement

    Cons

    Same pro as rapid growth via acquisition.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    One of the best companies to work for on Long Island

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Lake Success, NY
    Current Employee - Anonymous Employee in Lake Success, NY

    I have been working at Dealertrack Technologies full-time for more than 3 years

    Pros

    Management is understanding of work/life balance.
    Benefits are better then most companies I have worked for.
    Management lets their staff get there work done with little opposition or micro-management.

    Cons

    Office Space needs to be revamped (2 years till new building)
    Some staff and management suffer from over analysis.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    One big mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dealertrack Technologies full-time for more than a year

    Pros

    Compensation is relatively good. Some good products.

    Cons

    Their focus is on acquiring companies that provide solutions to better the dealer body. Though this is a great vision. It is poorly executed and poorly managed. Once the company is acquired the integration of the company within DT is not done properly. There is tons of miscommunication, redundancy of work, and no one really knows what others are doing. Especially if you are a field employee.

    Training is non-existent and management is really out for themselves. Its a shame. I did not feel "at home" here and am glad to have left.

    Advice to ManagementAdvice

    Focus on creating a good culture and perhaps turn-over rate won't be as high.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 3 people found this helpful  

    I used to love being here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Dallas, TX
    Current Employee - Anonymous in Dallas, TX

    I have been working at Dealertrack Technologies for more than 8 years

    Pros

    It is possible to get back on track in this company but leadership change is required.

    Cons

    We used to be a product focused, dealer oriented company and in a year we have become a sloppy, unresponsive and unmotivated software team. Product and development used to be partners. We used to develop features that made sense to the inventory market. We were innovative and passionate. Now it's just a job. There is no leadership that understands our customer and understands what our dealers need to succeed. Now our competitors benefit from listening to and learning from those that used to work here.

    Advice to ManagementAdvice

    Please get back to who we were. Let's get back to being focused on what our customers want and need to run their businesses. Let's quit chasing the quick win and focus on being the best in the spaces we are in.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Extremely HORRIBLE! This is a "good old boy club" at the TOP! There are some original employees that RULE the business.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Lake Success, NY
    Former Employee - Anonymous Employee in Lake Success, NY

    I worked at Dealertrack Technologies full-time

    Pros

    DealerTrack has attracted some extremely good employees - They've also LOST a significant amount of these GOOD employees, due to the "work horse" style and burn out factor... This is the worst company to work for.

    Cons

    Senior Leadership - HORRIBLE!
    "DO AS I SAY, NOT AS I DO" mentality
    They will dismiss you at the snap of a finger --- Longevity (or a career) is NOT like to happen!
    Some SENIOR leaders are bow to the demands of other "LEADERS" because they too are fearful of losing their status.

    Advice to ManagementAdvice

    Change your leadership

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    much potential falls very short...hugely missed opportunity to be a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate  in  Lake Success, NY
    Former Employee - Corporate in Lake Success, NY

    I worked at Dealertrack Technologies full-time for more than 8 years

    Pros

    some work flexibility, good compensation

    Cons

    management very disconnected from staff. Appears many in management can't or don't understand the technology and/or what it takes to build it and attempt to have the bean counters manage it. They have missed the point entirely and seem to quantify their attempts at communication rather than actually communicate and listen and respond meaningfully. Not sure upper management has really been in the rank and file. Also, Terrible on-boarding of new or acquired personnel.

    Advice to ManagementAdvice

    do a role swap. make the attempt to understand both sides of the equation. It will be a true eye opener...that is if they really want to see. also try adding some cultural diversity at the C and sub C level.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Good company if you are not in IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer  in  Dallas, TX
    Former Employee - Software Engineer in Dallas, TX

    I worked at Dealertrack Technologies full-time

    Pros

    Good benefits. Relaxed, casual atmosphere. Great coworkers. Pretty flexible with hours. If your field is not technologically based I would recommend Dealertrack.

    Cons

    Dealertrack is not a technology company. They acquire technology companies. Technological decisions are made by management and not by the engineers. Bad practices/solutions will be decided on by management and will be implemented by technology, Not a fun place if you like being creative or designing the best solutions.

    Advice to ManagementAdvice

    Leave the engineering to the engineers.

    Approves of CEO
  9. 1 person found this helpful  

    A job not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Sales Manager
    Current Employee - District Sales Manager

    I have been working at Dealertrack Technologies full-time for more than 3 years

    Pros

    Dealertrack has cash and they are buying a number of companies. DT has had spotty success in making these acquisitions successful; however, the overall vision is sound.

    Cons

    *If you accept a position with DT be ready to embrace change or you will have a tough time. *DT recently began to focus on acquiring individuals from other companies which has left little room for upward movement.
    *Senior management is micro managerial and often de motivational. My advice here is to accept it and move on.
    *DT has struggled with the service aspect of the business and today service is a primary focus of the sales team.
    *DT roughly doubled their sales presence in the field with 2014. Their will be significant attrition due in part to the sheer numbers of new employees and the changing role of sales to sales/service.

    Advice to ManagementAdvice

    A CEO surrounds himself with a team of individuals who become a direct reflection of the CEO. If a CEO truly wants to understand their business they should seek to do that outside the scope of the filter of their direct reports.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Fast-growing company with great benefits, grueling work schedule, no work/life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Installer  in  South Jordan, UT
    Current Employee - Field Installer in South Jordan, UT

    I have been working at Dealertrack Technologies full-time for less than a year

    Pros

    Rapid promotions, but considering the unpaid overtime, you are actually taking a pay cut to move to a lead position. Excellent 401k plan and employer contribution %, but contribution is limited to 40 hrs/week (you regularly work 60+ hrs/week). Excellent health/benefits plan that is almost impossible to use due to the demanding work schedule.
    Well organized and flexible travel dept. Frequent schools/training - unfortunately often inadequate/ineffective for real-world application. Strong bonus based on company performance (not individual contribution). Public recognition of top performers but no money to go with it.

    Cons

    Mediocre pay and small increases. Untenable work hours/expectation (consistently 60+/week). No respect for your personal time (you are expected to respond even when off duty), or needs (Dr/DDS appt, sick time, family, community service/volunteer work. etc). The company touts work/life balance but runs you 60+ hours a week, every week; Sunday travel nearly every week, usually returning home late Friday eve, you may get 36 hours at home before the next trip. The company has no concern for your health/stress or personal life/obligations/goals. Huge discrepancy between the treatment of home office personnel and field personnel. Overtime is paid at 1/2 time (not 1.5x) and you are expected to participate in after-hours webinars, meetings, and self-training without pay.

    Advice to ManagementAdvice

    Respect your people as human beings (just like you). They have lives outside of Dealertrack

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Support Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Support Agent  in  Remote, OR
    Current Employee - Client Support Agent in Remote, OR

    I have been working at Dealertrack Technologies full-time for more than 3 years

    Pros

    Remote opportunities, growing company, good benefits

    Cons

    Pay is a little low.

    Recommends
    Positive Outlook
    Approves of CEO

Worked for Dealertrack Technologies? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.