Dealertrack Technologies Reviews

Updated March 24, 2015
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  1. 4 people found this helpful

    meh.. It is a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Administrator in Lake Success, NY
    Former Employee - Systems Administrator in Lake Success, NY

    I worked at Dealertrack Technologies full-time (less than a year)

    Pros

    - Family / work balance is good
     - Ping pong, pool table, make it good for lunch breaks

    Cons

    - Benefits below average compared to other companies of similar size in the Greater New York Area (stater 17 PTO with no rollover to next year, 37% match up to 4% 401k, only HSA health plans, ...)
     - Very disorganize structure and lot of red tape in the IT side.
     - Management (middle and upper) lacks any vision, they just operate day to day.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 5 people found this helpful

    Haven't been at DT long & already looking for another job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center in Rancho Cordova, CA
    Current Employee - Call Center in Rancho Cordova, CA

    I have been working at Dealertrack Technologies full-time (less than a year)

    Pros

    Some of the employees are nice and dress is fairly casual which can be nice on a stressful day. Lots of parking.

    Cons

    The training is awful! You sit with someone who does nothing but complain about having to train you. Then they do there work ( don't explain anything to you) & then ask if you got it. What?! Then she / he talks down to you as if she / he's better when clearly she / he has no ambition because she's still there. Pay is less than other call centers.

    Advice to ManagementAdvice

    Get a person to train that wants to & don't assume because she or he says they are training you that they are. Your not going to hang onto anyone long term if you don't take it seriously. Also some of you treat the call center reps like your better, umm we all put pants on the same way. Also I was told that they don't expect you to get it all in 3 weeks but the other person I was trained or NOT trained with was let go because she didn't get it in 3 weeks.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 4 people found this helpful

    Upper management does not value employees but those employees are awesome people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Dealertrack Technologies full-time (more than a year)

    Pros

    flexible hours for non-call center employees, half of your co-workers look like strippers, a good place to get experience and get out, clear chain of command

    Cons

    half your co-workers look like strippers and are hired for thus, you're working in the auto-industry and it is very much a boys club, Mostly gay friendly but employees could use to be educated so less transphobic, the auto industry, upper management does not value employees and treats everyone as if they were in a call center, Dealer Dot Com does not value employees outside of Vermont and they are in charge now, upper management has no idea what half their employees do and only educated themselves when their junk is on the line, will pay you the industry minimums or below and expect you to thank them for it, you will never-ever-ever- transfer out of your department---unless you are about to quit, if you get a better job management will act like you have betrayed her--never mind talented people are passed over for promotions and left with leaving as the only option for advance (This isn't weird,but the "how dare you go" mentality is)

    Advice to ManagementAdvice

    your upper managers oversees to variable a work force - most of which they are ignorant about, don't treat non-call-center employees like call center employees, improve feeling of opportunity outside of Vermont, transition buyouts in a way that show you care about existing employees, stop acting like your employees owe you for their job-it's a give and take not give

    Doesn't Recommend
    Negative Outlook
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  5. Not a bad place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dealertrack Technologies full-time (less than a year)

    Pros

    Flexible work schedule. Family work balance good.

    Cons

    Seem to be disorganized. There is a culture of class distinction.

    Advice to ManagementAdvice

    Plan for the future. Let the managers deal with the daily fires.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful

    If you want to learn and move up THIS IS THE PLACE!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Windows Systems Administrator
    Current Employee - Associate Windows Systems Administrator

    I have been working at Dealertrack Technologies full-time (more than 3 years)

    Pros

    Personal Growth is a biggie. They are all about hiring from within when they can, and frankly that's how I got my position. Because of this you are afforded career growth you may not get anywhere else for the experience you have. This is major.
    Large amount of vacation time.

    Cons

    Heath insurance is less than stellar, I miss my PPO plan and now just stuck with an HSA, but it get's the job done I suppose it's not terrible.
    The pay could be better, especially when you look at salaries for your contemporary's in other companies. BUT this is outshined by the fact they are great for growing your carrier. Your almost better off working here for 5 years, moving up as quick as you can, getting all the knowledge and experience you can grab, then moving on for more lucrative opportunities.
    NO PTO ROLLOVER is a biggie.

    Advice to ManagementAdvice

    Allow PTO rollover or payout, when strapped with a large amount of projects it can be hard to take time off, and you wind up loosing your vacation time.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 4 people found this helpful

    Pathetic excuse for an employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dealertrack Technologies

    Pros

    Great flex time low accountability, seems some of the acquisitions (clickmotive particular) are so lax you can get away with murder

    Cons

    management (clickmotive specific) is pathetic. Seems they have no clue how to work with people unless they grew up with them or went to school with them...run, don't walk from any offer from the Dallas team. Furthermore, anyone that knows about their security breaches to their clients would divest of the stock. The fact they ignore prime PII security issues for excuses is embarrassing as well as criminal. Follow the local news story that's likely to spread on this shortly.

    Advice to ManagementAdvice

    Grow up...put real people in place of the clickmotive clones in place. These guys have no clue about how to work with new personalities, let alone any one that challenges them

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful

    use to be a good company when it was fdi

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Titling in Sacramento, CA
    Current Employee - Titling in Sacramento, CA

    I have been working at Dealertrack Technologies full-time (more than 3 years)

    Pros

    there are not alot of pros. you have a job and that is about all you can say

    Cons

    micro managed. you have to put down every minute you work so that it adds up to 8 hours a day. you have to spend more time doing this than doing your job.

    Advice to ManagementAdvice

    let people just work and do their job and get off back sides and stop making people feel like they walk on egg shells. People were happy when it is fdi, it was like a family then. now all you care about is quanity, no quality. people can't live under a microscope

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 3 people found this helpful

    Great Co-Workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Dealertrack Technologies full-time (more than 5 years)

    Pros

    People are great. Company is growing. The culture has gotten very lax. No real dress code as long as you don't push it.

    Cons

    Company is on an acquisition tear. Potential for advancement seems harder with each acquisition b/c of role "alignment". Benefits are not as good as you would think for such a large company.

    Recommends
    No opinion of CEO
  10. 5 people found this helpful

    If you have an opportunity to work for this firm, run the other way.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Analyst in Lake Success, NY
    Former Employee - Human Resources Analyst in Lake Success, NY

    I worked at Dealertrack Technologies full-time (more than 3 years)

    Pros

    Location is in Long Island. It's a job.

    Cons

    Senior management does not care about their employees. Their disability policy will leave you with no pay at a time you need it the most. They know this and just don't care. Lots of distrust between employees (oh, excuse me "team members") and management for good reason. They heap piles and piles of work on your stressed out shoulders then make you participate in wellness they don't give you time to do or get financially penalized. Managers don't even know how to manage.

    Advice to ManagementAdvice

    Start caring about your employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful

    Many Acquisitions with bad onboarding procedures

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Sacramento, CA
    Former Employee - Senior Software Engineer in Sacramento, CA

    I worked at Dealertrack Technologies full-time (more than 10 years)

    Pros

    The co workers are great.

    Cons

    Too much management with too little technical knowledge.

    Advice to ManagementAdvice

    Listen to your people.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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