Dean & DeLuca

  www.deandeluca.com
Work in HR? Unlock Free Profile

Dean & DeLuca Reviews

Updated May 6, 2014

Be The First To
Add Photos

All Employees Current Employees Only

2.6 20 reviews

67% Approve of the CEO

(no image)

Justin P. Seamonds

(3 ratings)

29% of employees recommend this company to a friend
20 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • No Opinion of CEO

     

    Fascinating learning experience. Highly engaged. Extreme attention to detail and general excellence.

    Anonymous Employee (Former Employee) New York, NY

    ProsHUGE learning opportunity - daring management - open mentorship.

    ConsHighly competitive environment with obvious disconnect between management and creative.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great store, horrible management

    Anonymous (Former Employee) Washington, DC

    ProsDean and Deluca is a great store to work in to expand your knowledge of gourmet foods and wines.

    ConsI have worked at the DC Dean and Deluca for 2 years, and have seen 4 Gms come and go. The current GM has an issue with anyone with an opinion other than his own and will do anything to get rid of them. They are not up to date on any licenses and tend to hire older people as part time workers so they don't have to pay them as much. The current AGM got arrested for drunk driving on his way to work and still has his job.

    Advice to Senior ManagementCorporate needs to do better at screening applicants for the GM position. Doug will surely continue to bring that store down.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    1 person found this helpful  

    I couldn't wait to get out of that place.

    Anonymous Employee (Former Employee)

    ProsLocation (Soho)
    Pay was pretty decent for retail.
    Schedule flexibility (if you're in school)

    ConsNo advancement.
    Bad management.
    High turnover.

    Advice to Senior ManagementTreat your employees with some respect.

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Not the place for the career minded person.

    Anonymous Employee (Current Employee) Charlotte, NC

    ProsGreat atmosphere to work in and great people to work with.

    ConsNo opportunities for advancement. No reviews or wage increases.

    Advice to Senior ManagementNot everyone has a good work ethic, but the ones that do are great employees. They should be treated with more dignity and respect while trying to keep that employee on board.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great place to work, low pay.

    Pastry Supervisor/Visual Merchandiser Assistant (Former Employee) Charlotte, NC

    ProsEnjoyed my co-workers, learned a little bit about each department.

    ConsLong holiday hours low pay

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Overall positive experience, but not a strong culture among employees

    Anonymous Employee (Current Employee)

    ProsWorking for a company with a strong brand like D&D is a pro, and for food lovers it is a great environment.

    ConsLow morale among some employees, most workers didn't actually seem very passionate about the company or even the food. Was hoping to see others with strong interest in specialty foods, as I had, but it didn't seem to be the case.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Great personal growth but bad conditions of everyday work

    Department Manager (Former Employee) New York, NY

    ProsGreat "foodie" experience, exposure to very sophisticated foods

    ConsBad life-work balance, did not feel that employees were well treated

    Advice to Senior ManagementTreat your employees as you would like to be treated

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Stress-filled, badly-managed company that is only concerned with profits

    Prepared Foods (Former Employee) Charlotte, NC

    ProsThe only real pro about working here, besides the obvious fact that it's a paying job, is that you do get exposure to food and food-related items you might not have gotten outside of work.

    While it can vary, if you happen to work at a flagship store, or the "main" store in a region of the country, the employees are often really really good people that you actually enjoy working with. The smaller stores that aren't on the radar of corporate tend to have below-average managers that hire below-average employees.

    For an extremely basic retail/food-service job, pay is slightly above average.

    ConsThe real problem with this company is the management. While I can't speak about the going-ons at the corporate level, at the stores, nearly every decision is done on impulse with no real thought put into them. Things like completely rearranging a store several times a month, constantly raising prices to the point where the company prices itself out of an already wealthy market, and purchasing items that clearly never have nor ever will sell...these all are common occurrences that don't benefit the store.

    Management here is just micro-management. Managers at all levels are obsessed with cutting labor costs (which is understandable), but they micro-manage every employee in hopes that by telling them how to do their jobs, they can get things done faster. Time spent listening on how to do a job is time spent away from the job.

    There is a complete lack of communication amongst all managers. Managers get shifted from department to department, and sometimes store to store, so frequently that often important information such as vendor info, employee schedule/time-off requests, and basic operational procedures never get passed on to the next manager. Telling a floor manager about something that needs to get done is pointless because it never makes it up the chain to the manager who can actually get it done.

    The thing that really bothers employees is that management does not care about it's staff. Asking for time off feels like you're committing a sin, as management will sometimes ridicule and guilt-trip you for doing so. Also, breaks don't exist. Just leaving your department to get water feels like you are escaping prison. And forget about getting a raise based on performance. Getting a raise is all about who you know and how good of a relationship you have with the manager. You can be a top employee that simply isn't on a "good or bad side" of a manager and you will never see a raise. Do you have a great idea for how to bring in more business? Forget it, they don't want to hear it from you.

    The worst part about working here is that stores are always short-staffed. Management will try and squeeze as much work out of as few employees as possible, then question why things didn't get done. It is a very stress-filled environment.

    Advice to Senior ManagementHire more people so there can be a return to focusing on quality instead of quantity, listen to your employees' ideas and feedback, take control of the massive amount of waste of both product and resources, and stop trying to cater to the super rich or financially-irresponsible customers (it only narrows your market). Also, simply hiring quality people and treating them right can go a really long way.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    2 people found this helpful  

    Such a shame for such a beautiful brand

    Anonymous Employee (Former Employee) New York, NY

    ProsLuxury, Iconic Brand, good discount, great industry connections.

    ConsToxic environment, morale is low, poor communication between management, difficult for junior managers to get ahead, proper credit not given to job well done, some senior management seems to get off on mistreating subordinates, constant restructuring and High CEO turnover - causing people to feel pressured or on edge, people are treated like commodities, technologically behind, poor motivation and incentives, lower salaries even for industry standards, obvious caste system, blatant favoritism and not any sort of training ever, even when people ask for it. Since when did such an iconic brand stop hiring foodies? Not even the GM's are foodies... so sad.

    Advice to Senior ManagementGo back to basics- Sorry Wichita- but there is a HUGE disconnect with the corporate guys ( albeit some of them are really great!) and the store level. IMPLEMENT SYSTEMS... people will appreciate the guidance and it will probably do wonders to the CULTURE=)

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Very nice call center

    Associate (Former Employee) Wichita, KS

    ProsGreat food
    Great people
    No dress code
    Nice schedule
    Learn a lot about food and wine
    Pay is descent

    ConsWhen i started management was all over the place but after corporate fired them they found a great lady to take over.
    I wish they would give you some kind of commission like the wine division does. You sell a lot of high end gourmet food and it would be a nice incentive to just get 1% of your daily sales.

    Advice to Senior ManagementKeep it up. I saw a complete 180 before I left. I really miss those people and the mac n cheese is AMAZING.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Worked for Dean & DeLuca? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.