Dean & DeLuca

  www.deandeluca.com
  www.deandeluca.com

Dean & DeLuca Reviews

Updated September 2, 2014
Updated September 2, 2014
21 Reviews
2.7
21 Reviews
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Justin P. Seamonds
4 Ratings

Employee Reviews

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  1.  

    Upscale atmosphere, great co-workers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Espresso Associate in Charlotte, NC
    Current Employee - Espresso Associate in Charlotte, NC

    I have been working at Dean & DeLuca part-time (more than an year)

    Pros

    Improving drink-making skills.
    For the most part, nice, fun co-workers.
    Get to see a lot of people.

    Cons

    The pay raise system was unfair.
    Preferred employees got a raise, while others did not (even if they worked just as hard.)
    Some employees did not seem to respect upper management.
    **This was all under one manager who Transferred, however**

    Advice to ManagementAdvice

    Listen to your employees. When they say they want to work more hours, let them work more than two days a week. When they tell you they get too overwhelmed by too many people coming in, and that we need more staff working, add an in-between shift. By making your employees happier, you will be, in turn, making them able to more properly take care of your customers, resulting in a better experience and higher chances of turning customers into regulars.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great atmosphere to work in for food lovers, you get to experience different foods and a great variety of things

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in New York, NY
    Current Employee - Associate in New York, NY

    I have been working at Dean & DeLuca full-time (more than 3 years)

    Pros

    Fun face paced work environment , great place for foodies , compensation is fair but not many chances for a raise unless you really stand out from the team with your work

    Cons

    Limited training in some cases, no perks and limited benefits low compensation

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    I couldn't wait to get out of that place.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dean & DeLuca

    Pros

    Location (Soho)
    Pay was pretty decent for retail.
    Schedule flexibility (if you're in school)

    Cons

    No advancement.
    Bad management.
    High turnover.

    Advice to ManagementAdvice

    Treat your employees with some respect.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Not the place for the career minded person.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC

    I have been working at Dean & DeLuca full-time

    Pros

    Great atmosphere to work in and great people to work with.

    Cons

    No opportunities for advancement. No reviews or wage increases.

    Advice to ManagementAdvice

    Not everyone has a good work ethic, but the ones that do are great employees. They should be treated with more dignity and respect while trying to keep that employee on board.

  6.  

    Fascinating learning experience. Highly engaged. Extreme attention to detail and general excellence.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Dean & DeLuca full-time (more than an year)

    Pros

    HUGE learning opportunity - daring management - open mentorship.

    Cons

    Highly competitive environment with obvious disconnect between management and creative.

    No opinion of CEO
  7.  

    Great place to work, low pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pastry Supervisor/Visual Merchandiser Assistant in Charlotte, NC
    Former Employee - Pastry Supervisor/Visual Merchandiser Assistant in Charlotte, NC

    I worked at Dean & DeLuca full-time (more than an year)

    Pros

    Enjoyed my co-workers, learned a little bit about each department.

    Cons

    Long holiday hours low pay

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8.  

    Overall positive experience, but not a strong culture among employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dean & DeLuca as an intern

    Pros

    Working for a company with a strong brand like D&D is a pro, and for food lovers it is a great environment.

    Cons

    Low morale among some employees, most workers didn't actually seem very passionate about the company or even the food. Was hoping to see others with strong interest in specialty foods, as I had, but it didn't seem to be the case.

    Approves of CEO
  9. 1 person found this helpful  

    Great personal growth but bad conditions of everyday work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Manager in New York, NY
    Former Employee - Department Manager in New York, NY

    I worked at Dean & DeLuca full-time (more than an year)

    Pros

    Great "foodie" experience, exposure to very sophisticated foods

    Cons

    Bad life-work balance, did not feel that employees were well treated

    Advice to ManagementAdvice

    Treat your employees as you would like to be treated

    Recommends
  10. 1 person found this helpful  

    Stress-filled, badly-managed company that is only concerned with profits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prepared Foods in Charlotte, NC
    Former Employee - Prepared Foods in Charlotte, NC

    I worked at Dean & DeLuca full-time (more than 5 years)

    Pros

    The only real pro about working here, besides the obvious fact that it's a paying job, is that you do get exposure to food and food-related items you might not have gotten outside of work.

    While it can vary, if you happen to work at a flagship store, or the "main" store in a region of the country, the employees are often really really good people that you actually enjoy working with. The smaller stores that aren't on the radar of corporate tend to have below-average managers that hire below-average employees.

    For an extremely basic retail/food-service job, pay is slightly above average.

    Cons

    The real problem with this company is the management. While I can't speak about the going-ons at the corporate level, at the stores, nearly every decision is done on impulse with no real thought put into them. Things like completely rearranging a store several times a month, constantly raising prices to the point where the company prices itself out of an already wealthy market, and purchasing items that clearly never have nor ever will sell...these all are common occurrences that don't benefit the store.

    Management here is just micro-management. Managers at all levels are obsessed with cutting labor costs (which is understandable), but they micro-manage every employee in hopes that by telling them how to do their jobs, they can get things done faster. Time spent listening on how to do a job is time spent away from the job.

    There is a complete lack of communication amongst all managers. Managers get shifted from department to department, and sometimes store to store, so frequently that often important information such as vendor info, employee schedule/time-off requests, and basic operational procedures never get passed on to the next manager. Telling a floor manager about something that needs to get done is pointless because it never makes it up the chain to the manager who can actually get it done.

    The thing that really bothers employees is that management does not care about it's staff. Asking for time off feels like you're committing a sin, as management will sometimes ridicule and guilt-trip you for doing so. Also, breaks don't exist. Just leaving your department to get water feels like you are escaping prison. And forget about getting a raise based on performance. Getting a raise is all about who you know and how good of a relationship you have with the manager. You can be a top employee that simply isn't on a "good or bad side" of a manager and you will never see a raise. Do you have a great idea for how to bring in more business? Forget it, they don't want to hear it from you.

    The worst part about working here is that stores are always short-staffed. Management will try and squeeze as much work out of as few employees as possible, then question why things didn't get done. It is a very stress-filled environment.

    Advice to ManagementAdvice

    Hire more people so there can be a return to focusing on quality instead of quantity, listen to your employees' ideas and feedback, take control of the massive amount of waste of both product and resources, and stop trying to cater to the super rich or financially-irresponsible customers (it only narrows your market). Also, simply hiring quality people and treating them right can go a really long way.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Such a shame for such a beautiful brand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Dean & DeLuca full-time (more than 3 years)

    Pros

    Luxury, Iconic Brand, good discount, great industry connections.

    Cons

    Toxic environment, morale is low, poor communication between management, difficult for junior managers to get ahead, proper credit not given to job well done, some senior management seems to get off on mistreating subordinates, constant restructuring and High CEO turnover - causing people to feel pressured or on edge, people are treated like commodities, technologically behind, poor motivation and incentives, lower salaries even for industry standards, obvious caste system, blatant favoritism and not any sort of training ever, even when people ask for it. Since when did such an iconic brand stop hiring foodies? Not even the GM's are foodies... so sad.

    Advice to ManagementAdvice

    Go back to basics- Sorry Wichita- but there is a HUGE disconnect with the corporate guys ( albeit some of them are really great!) and the store level. IMPLEMENT SYSTEMS... people will appreciate the guidance and it will probably do wonders to the CULTURE=)

    Doesn't Recommend
    Negative Outlook

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