DecisionOne

  www.decisionone.com
  www.decisionone.com
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DecisionOne Reviews

Updated August 30, 2014
Updated August 30, 2014
71 Reviews
1.7
71 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Nick Sharma
32 Ratings

Review Highlights

Pros
  • Work from home and self managed (in 4 reviews)

  • Support staff was excellent and customer service was a top priority (in 3 reviews)


Cons
  • No raises for past 4 years and nothing tells me that's going to change (in 17 reviews)

  • Cost of living going up every year, and pay going down every year (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    You are a number

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DecisionOne full-time

    Pros

    Exposure to a lot of different platforms, if you get the right assignment

    Cons

    keeping a positive attitude despite the lack of financial compensation

    Advice to ManagementAdvice

    Treat you employees with respect, don't avoid reviews just because it makes it easier for you to avoid being justified by lack of financial compensation to your employees.

    Doesn't Recommend
    No opinion of CEO
  2.  

    frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DecisionOne for more than 8 years

    Pros

    The people, good decent hardworking people.

    Cons

    Company is hostile to sales force.

    Advice to ManagementAdvice

    create a truthful management style. stop trying to rip off employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    I have met several good and knowledgeable people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Engineer  in  Los Angeles, CA
    Current Employee - Field Engineer in Los Angeles, CA

    I have been working at DecisionOne as a contractor for less than a year

    Pros

    I am learning and will be learning a lot about network and server support.

    Cons

    A lot of driving all over the state.

    Advice to ManagementAdvice

    They are at a disadvantage because of the work load and relationship with MISYS.
    I believe they are very short handed and I don't know why. Also they work very hard but there is no standard training system.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Filled with Unrealized Potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Executive  in  Philadelphia, PA
    Former Employee - Senior Sales Executive in Philadelphia, PA

    I worked at DecisionOne full-time for more than 5 years

    Pros

    The Company got behind real opportunities

    Cons

    Changing comp plans and limiting payouts at will to accommodate senior management quarterly profit margins
    Making sales people fiscally responsible for operational cost inefficiencies
    Constant layoffs to meet financial targets while overburdening the surviving employees
    Constant turnover at senior level and lack of direction
    sales prevention from at the CIO level

    Advice to ManagementAdvice

    invest in the infrastucture and implement current technology

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    greedy company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Field Tech
    Current Employee - Senior Field Tech

    I have been working at DecisionOne full-time for more than 10 years

    Pros

    getting a pay check as small as it is

    Cons

    company trying to make a profit by taking money from field techs, pay 38 cents per mile, minus the 50 miles per day deduction, average at other companies is 52 cents per mile. They sell contracts to customers for 7x24 service then secretly instruct techs not to go out after hours. No pay raise for almost 10 years. Force employees to be an call for a lousy $ 8.56 per day, and if you don't do this the threaten to fire you. Constantly trying to track the location of the techs, afraid the techs are trying to screw them out of a nickel. One day they will cause an employee to hard a heart attack.

    Advice to ManagementAdvice

    Management, what management, they are a few people who don't care about anything except getting a bonus

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    This is most likely the worst IT company in the US.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Engineer  in  Phoenix, AZ
    Current Employee - Field Service Engineer in Phoenix, AZ

    I have been working at DecisionOne full-time for more than 5 years

    Pros

    No one in their right mind would want to work for this company. Not one person in Management knows what the field techs do or what is important to them.

    Cons

    The management sells contracts to maintain computer hardware to customers and then treats the techs who do the work as though they are serfs who should pay for the privilege to work for them.

    Advice to ManagementAdvice

    They should read "A Connecticut Yankee in King Arthur's Court' and then do what the king did in that story.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Watching a sinking ship wishing there was something that could repair the leak

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Engineer  in  Cleveland, OH
    Current Employee - Customer Service Engineer in Cleveland, OH

    I have been working at DecisionOne full-time for more than a year

    Pros

    I am learning some new skills and it is enabling me to keep a roof over my family's head. My coworkers are the best.

    Cons

    Where do I begin. The upper management treats you like you are trying to steal from them so they compensate by stealing from you. They fully approved a flawed mileage policy that consistently calculates miles wrong and gave the employees no way to report or get compensated for the errors. They fail to get proper coverage when they know an area is going to be short handed. They fail to pay a competitive wage. You ask specific questions to management and they never respond. When I first started with this company I put in many free hours trying to be the best employee I could be but was rewarded by being told that overtime was unacceptable and the company would rather provide poor service than pay an hour or two of overtime per week.

    Advice to ManagementAdvice

    Stop treating employees like they are cattle and customers like they don't matter. Treat your employees like you want to be treated. Provide decent benefits instead of making it impossible for a family to afford decent health care. Get with the times and compensate your field service technicians with a competitive wage and decent mileage compensation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Sinking ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Devon, PA
    Former Employee - Anonymous Employee in Devon, PA

    I worked at DecisionOne full-time for more than 10 years

    Pros

    Great people in the back office & in the field.

    Cons

    Raises for back office employees don't happen very often if at all---last one was 2006.moral at D1 is extremely low---upper management does nothing to improve the situation.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Don't waste your time working here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Engineer  in  Burlington, VT
    Former Employee - Senior Customer Service Engineer in Burlington, VT

    I worked at DecisionOne full-time for more than 10 years

    Pros

    Never met my Manager.
    Don't have to worry about reviews, you will never get one.

    Cons

    You will NEVER get a raise.
    No opporttunities here.
    No training.No support.
    The upper Management treats their Employees like garbage.
    If I could give them zero stars here, I would.
    I never knew why people formed Unions until I worked for them
    I worked here for 17 years and when I had an issue with them not paying for my work expenses, I was told if you don't like it quit. So I did
    Good luck getting your overtime/prevailing wages from these guys.
    I had 5 weeks vacation that I worked long and hard for but they took two weeks away from me.Now three is the max.
    They won't even pay for the ink to print the labels to ship parts back to the warehouse for repair or restock.
    Most of what they do borders on illegal.

    Advice to ManagementAdvice

    Waste of breath...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    18 years with DecisionOne

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Engineer Support  in  Chicago, IL
    Former Employee - Field Engineer Support in Chicago, IL

    I worked at DecisionOne full-time for more than 10 years

    Pros

    Team members were , in general, willing to work together. A wide range of system types kept the day to day work load interesting. Local employees are interesting, and keep up on industry trends on their own.

    Cons

    No salary increases in 13 years, vacation time limited to only 3 weeks a year regardless of your start date, standby pay reduced by 60%. No training available, and no fair disclosure on company direction. Benefits each year were lowered and more costly for each employee.

    Advice to ManagementAdvice

    Management, in my opinion, has little idea as to how disgruntled it's employees are.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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