DecisionOne Reviews

Updated August 28, 2015
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1.8
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Recommend to a friend
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Nick Sharma
40 Ratings

Pros
  • Work from home and self managed (in 4 reviews)

  • Support staff was excellent and customer service was a top priority (in 3 reviews)

Cons
  • No raises and every year benefits are worse and cost more (in 17 reviews)

  • Cost of living going up every year, and pay going down every year (in 5 reviews)

More Pros and Cons

81 Employee Reviews

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  1. senior field engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Field Engineer
    Former Employee - Senior Field Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DecisionOne full-time (More than 10 years)

    Pros

    varied jobs in a given territory. training for new equipment. ability to do the job your way without a lot of supervisory oversight.

    Cons

    too much emphasis on profit. always laying off workers then losing customers because of inability to service them in a timely manner. then followed by loss of revenue and another layoff to preserve profit margins.

    Advice to Management

    get rid of the consultants from wharton school of management.


  2. D1

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Devon, PA
    Current Employee - Management in Devon, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DecisionOne full-time (More than 5 years)

    Pros

    Job with some benefits and many hard working technicians

    Cons

    Lack of Customer Service and no concern for employees. Weak management team of old friends and buddy subcontractors and vendors. Loosing business and customers yearly followed by regular layoffs

    Advice to Management

    Replace entire management team with real managers that have a history of success, not a history of failing at D1


  3. Helpful (1)

    New Ownership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Executive in Seattle, WA
    Former Employee - Senior Sales Executive in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at DecisionOne (Less than a year)

    Pros

    Funds are flowing into the operational systems.

    Cons

    Not organized well. No Marketing, Sales or Product Management.


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  5. SAP Inventory Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Grove City, OH
    Former Employee - Anonymous Employee in Grove City, OH
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good Job/work Balance, great management

    Cons

    Company needs to have more Job Opportunities


  6. Helpful (1)

    Onsite IT Support Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    You get to make your own schedule and good collection of Help Desk techs who care about their work.

    Cons

    Crappy management and ownership and very little opportunity to advance; No pay-raise in years; You are treated like with little respect at times.

    Advice to Management

    Learn who your employees are and show that you care at least a little.


  7. Helpful (1)

    It was very beneficial to me gaining the experience I needed in my field. I gained relationships with diversity.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at DecisionOne full-time (More than a year)

    Pros

    Flexible with hours and opportunity to learn all types of skills for a corporate background

    Cons

    Unorganized upper management, Pay and benefits


  8. Helpful (1)

    a good place to start but only a stepping stone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Desktop Support Tech in Chicago, IL
    Former Employee - Desktop Support Tech in Chicago, IL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at DecisionOne full-time (More than 5 years)

    Pros

    Great experience opportunities, good people to work with

    Cons

    low salary, no raise in 6 years. first 50 miles for field techs isn't paid (driving). Mgmt asked me to store equipment and parts in my garage with no compensation. no Overtime instead you get "comp-time"

    Advice to Management

    share the wealth, reward the hard work


  9. Helpful (1)

    Desktop tech.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Desktop Support
    Former Employee - IT Desktop Support
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at DecisionOne full-time (More than 5 years)

    Pros

    You won't know your manager and he will never call you. In 7 year a believe I meet him 6 times. This company is good for temp people that does not have a job. Get the job but look fast for something else you will never grow up

    Cons

    You Will never get a salary increase in 7 year they took me $1 they give me $20 and then $19 that's not good and never ever get a increase. The headquarters is in PA looks like they don't know how much is the rent in Bay Area. They are always looking how not to pay the millage when you use your car for business. They don't know the CA law and always it's super hard to talk to HR it you want to request time off or paternity leave. I will highly recommend not to work with them more than 1 year get the job if you don't have anything but look for something else fast.

    Advice to Management

    I believe there is no management, never ever seen one in 7 years. We are people that have family's and we also need salary increase


  10. Stay short time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Bloomington, MN
    Former Employee - Technical Support in Bloomington, MN
    Doesn't Recommend
    Negative Outlook

    I worked at DecisionOne full-time (Less than a year)

    Pros

    Flexible middle management, good employees working there (2011)

    Cons

    Terrible technology (usually outdated by more than a few years),

    Advice to Management

    don't know enough about the top end to really suggest more than invest in better tech.


  11. Helpful (1)

    Fine until the layoffs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Representative in Malvern, PA
    Former Employee - Field Service Representative in Malvern, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I met good people there. Most mid-level managers had a good understanding of how to run a department.

    Cons

    Nepotism and favoritism was evident.

    Advice to Management

    Upper management needs to concentrate more on giving their mid-level managers more resources.



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