Delaware North Companies

  www.delawarenorth.com
  www.delawarenorth.com
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Delaware North Companies Reviews

Updated September 28, 2014
Updated September 28, 2014
155 Reviews
3.1
155 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Delaware North Companies Chairman & CEO Jeremy M. Jacobs
Jeremy M. Jacobs
42 Ratings

Review Highlights

Pros
  • The location of the actual business, such as the concessions in Yosemite National Park, Sequoia National Park (in 10 reviews)

  • Good work/life balance as long as you're not a supervisor or higher (company is strict on overtime) (in 5 reviews)


Cons
  • The old school culture of work hard with no work life balance (in 6 reviews)

  • Hard work, long hours but well worth the effort (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good On A Unit Level, Clunky On An Overall Level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT ASSISTANT
    Former Employee - IT ASSISTANT

    I worked at Delaware North Companies as an intern for more than a year

    Pros

    Company takes good care of its employees.
    Lots of expertise among the team.
    People stay at DNC for a long time

    Cons

    Company is so big, it takes forever to get anything accomplished.

    Advice to ManagementAdvice

    Create value for the average, low wage employee, and you'll see your company soar to new heights.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Excellent company - Food Prep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Prep  in  Atlanta, GA
    Former Employee - Food Prep in Atlanta, GA

    I worked at Delaware North Companies full-time for less than a year

    Pros

    Great hours 40+ , the pay was ok... union as well.... Got hired thru a job fair started 2weeks after

    Cons

    Lazy workers, Managers barely help their team they are no where to be found at times

    Advice to ManagementAdvice

    Keep up the good work and help your team

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Pretty good...wasn't any bad surprises.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Supervisor  in  Baltimore, MD
    Former Employee - Retail Supervisor in Baltimore, MD

    I worked at Delaware North Companies part-time for less than a year

    Pros

    Part time hours that go along the baseball schedule. There aren't any surprise duties. It's basic retail (customer service, register, inventory etc) that you would expect. Nice discount on items in the team store and you get a free meal and drink every shift.

    Cons

    The pay isn't great. The heat can be a little extreme some days. They did an inventory check every month which seems unnecessary. There isn't really any room to grow within the company unless you are inside the little clicks or related to somebody.

    Advice to ManagementAdvice

    The pay should be better for the amount of work required by the retail supervisors. They do the majority of the hands on work with the customers and retail associates. Overall I think it is an ok part time job, but it could be great with better pay and more opportunities for advancement.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Lots of room for mobility.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delaware North Companies

    Pros

    Company Perks
    Good culture
    Good training
    Excellent reputation
    Mobility

    Cons

    Very competitive work environment
    average pay

  6.  

    Life after the military at Delaware North Companies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Facilities Manager  in  Geneva, OH
    Current Employee - Facilities Manager in Geneva, OH

    I have been working at Delaware North Companies full-time for more than 3 years

    Pros

    First and foremost are the venues!!! National parks, professional sports, gaming, hotels and airports. The jobs are fast-paced and exciting. The pay and benefits are very competitive and there is an excellent internal network for advancement. My military background did not exactly match up 100% for the job, but my leadership skills, ability to adapt and work ethic were enough, everything else I learned very quickly.

    Cons

    For the most part its not 9-5 or Monday through Friday. Some places are seasonal, therefore retaining top quality people can be challenging. Unlike the military where there unlimited budgets, personnel and resources, the private sector has limitations.

    Advice to ManagementAdvice

    Do a better job of promoting DNC, before I started working here I had no idea who we were. Even after 3 years, when I explain my job and DNC, people don't always understand, manage or own??? Need an internal network within my division for products, ie best bar dishwasher is ????, top 3 showerheads????? etc.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    They provide a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delaware North Companies full-time for more than 5 years

    Pros

    The company provides benefits, and our department manager strongly believes in work-life balance.

    Cons

    You will never be promoted. Ever. The company believes in hiring external candidates before promoting in-house.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    To many responsibilities and not enough staff.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Supervisor  in  Victor, NY
    Former Employee - Supervisor in Victor, NY

    I worked at Delaware North Companies full-time for more than a year

    Pros

    I worked at the Seneca Travel Plaza. The pay was reasonable, a bit over min. wage and after my promotion I was given a dollar raise. The company itself was beneficial for my family where when I needed time off, they'd be reasonable to bend the schedule.

    Cons

    Management itself is unreasonable when it comes to fitting the needs of the staff. Understaffed even during the busiest time. They promoted a employee to trainer where he didn't have any of the necessary people skills in order to fullfll his duties, two people quit because of his work attitude. Management often blames employees and vise versa instead of looking at the overall problem of being overworked and not enough support.

    Advice to ManagementAdvice

    Talk to your employees and meet their needs as a whole. Don't allow upper management to make them feel like they need to meet unfair expectations. Lead by example; don't promote a rule or guideline and not follow it yourself. No cell phone policy? Get off your cell phone. More cleaning? Pick up a broom. Want employees to work harder? Be out there in the mess instead of on the sidelines.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delaware North Companies for more than 3 years

    Pros

    Large company all over the US and world.

    Cons

    Its not what you know or how hard you work most of.the.time its all.about who you know, especially in the Northeast and.its not right.and.un-American.

    Advice to ManagementAdvice

    People who have been with the company 5 years that work.hard are intellegent.and have the.desire to move info a higher position of responsibility and.authority sh ok uld be given that opportunity.and.should be given the opportunity.to learn and.grow into the leader they.can be. People like that.should not be stuck towards the bottom with the capabilities.they possess. This isnt just.a.job.its a.career and.a big part of my life.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Food Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Food and Beverage Manager  in  Buffalo, NY
    Former Employee - Assistant Food and Beverage Manager in Buffalo, NY

    I worked at Delaware North Companies full-time for more than a year

    Pros

    Nice people, fun atmosphere. Many growth opportunities for those who work hard and are willing to arrive early, and stay late.

    Cons

    Sometimes the compensation was less than desired, a company that practices middle of the road compensation for sure.

    Advice to ManagementAdvice

    Recognize your strong associates and give them a reason to stay.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delaware North Companies part-time

    Pros

    Positive work enviorment family oriented

    Cons

    bad weather conditions at times

    Advice to ManagementAdvice

    None needed

    Recommends
    Neutral Outlook
    Disapproves of CEO

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