Delaware North Companies

  www.delawarenorth.com
  www.delawarenorth.com
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Delaware North Companies Reviews

Updated September 13, 2014
Updated September 13, 2014
149 Reviews
3.0
149 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Delaware North Companies Chairman & CEO Jeremy M. Jacobs
Jeremy M. Jacobs
41 Ratings

Review Highlights

Pros
  • Good work/life balance as long as you're not a supervisor or higher (company is strict on overtime) (in 4 reviews)

  • pays well,good work environment,fast paced (in 5 reviews)


Cons
  • Upper management likes to micro-manage, and rarely asks for employee input (in 8 reviews)

  • Hard work, long hours but well worth the effort (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Lots of room for mobility.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delaware North Companies

    Pros

    Company Perks
    Good culture
    Good training
    Excellent reputation
    Mobility

    Cons

    Very competitive work environment
    average pay

  2.  

    Life after the military at Delaware North Companies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Facilities Manager  in  Geneva, OH
    Current Employee - Facilities Manager in Geneva, OH

    I have been working at Delaware North Companies full-time for more than 3 years

    Pros

    First and foremost are the venues!!! National parks, professional sports, gaming, hotels and airports. The jobs are fast-paced and exciting. The pay and benefits are very competitive and there is an excellent internal network for advancement. My military background did not exactly match up 100% for the job, but my leadership skills, ability to adapt and work ethic were enough, everything else I learned very quickly.

    Cons

    For the most part its not 9-5 or Monday through Friday. Some places are seasonal, therefore retaining top quality people can be challenging. Unlike the military where there unlimited budgets, personnel and resources, the private sector has limitations.

    Advice to ManagementAdvice

    Do a better job of promoting DNC, before I started working here I had no idea who we were. Even after 3 years, when I explain my job and DNC, people don't always understand, manage or own??? Need an internal network within my division for products, ie best bar dishwasher is ????, top 3 showerheads????? etc.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delaware North Companies for more than 3 years

    Pros

    Large company all over the US and world.

    Cons

    Its not what you know or how hard you work most of.the.time its all.about who you know, especially in the Northeast and.its not right.and.un-American.

    Advice to ManagementAdvice

    People who have been with the company 5 years that work.hard are intellegent.and have the.desire to move info a higher position of responsibility and.authority sh ok uld be given that opportunity.and.should be given the opportunity.to learn and.grow into the leader they.can be. People like that.should not be stuck towards the bottom with the capabilities.they possess. This isnt just.a.job.its a.career and.a big part of my life.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Middle management a mess

    Former Employee - Assistant Manager II
    Former Employee - Assistant Manager II

    I worked at Delaware North Companies full-time for more than 3 years

    Pros

    Learned many different areas, saw opportunities to move around the country to other locations. Always a new situation to learn from.

    Cons

    Conflicts with union matters were not always handled well. Training of staff was usually not sufficient. Somewhat of a Boys Club in upper tier management at a job site.

    Advice to ManagementAdvice

    Too many levels of management at a location, all on a different page, making it hard to do your job properly

  6.  

    Not employee friendly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Delaware North Companies full-time for more than a year

    Pros

    Working conditions were ok. 401k plan was very good. Equipment and condition of facilities were adequate. Shifts were good, very little flexibility but not much Overtime, did not over work the employees.

    Cons

    Constant turnover caused by poor management. Worked in a department where we were asked to do things that at times crossed the line of ethical. Pay scale was VERY low compared to other companies. Constant change of rules, and the way policies were applied to employees was not consistent

    Advice to ManagementAdvice

    Take care of your employees, quit changing the rules of the game in the middle. Consistent use of policy across all lines would have been a great idea. Do not think that upper management is in touch with the workers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Food Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Food and Beverage Manager  in  Buffalo, NY
    Former Employee - Assistant Food and Beverage Manager in Buffalo, NY

    I worked at Delaware North Companies full-time for more than a year

    Pros

    Nice people, fun atmosphere. Many growth opportunities for those who work hard and are willing to arrive early, and stay late.

    Cons

    Sometimes the compensation was less than desired, a company that practices middle of the road compensation for sure.

    Advice to ManagementAdvice

    Recognize your strong associates and give them a reason to stay.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delaware North Companies part-time

    Pros

    Positive work enviorment family oriented

    Cons

    bad weather conditions at times

    Advice to ManagementAdvice

    None needed

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    Yellowstone Nat Park - Employees treated bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Yellowstone National Park, WY
    Former Employee - Sales Associate in Yellowstone National Park, WY

    I worked at Delaware North Companies as a contractor for less than a year

    Pros

    Exploring Yellowstone National Park is great, 2 consecutive days off, make friends, seasonal work only

    Cons

    Management treats employees bad, overworks the older folks, split shifts

    Advice to ManagementAdvice

    Treat employees better and they will return.

    Doesn't Recommend
  10.  

    Dishwasher

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dish Washer  in  Orchard Park, NY
    Former Employee - Dish Washer in Orchard Park, NY

    I worked at Delaware North Companies full-time for less than a year

    Pros

    Weekly Paycheck, Chance to meet the players

    Cons

    Bottom of the food chain, Long Hours, Not for everyone

    Advice to ManagementAdvice

    Increase the pay wage

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    A lot of cons to this company, do not recommend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Drone  in  Buffalo, NY
    Current Employee - Corporate Drone in Buffalo, NY

    I have been working at Delaware North Companies full-time for more than 3 years

    Pros

    Company is involved in various areas of hospitality that can be exciting and fun to work.

    Cons

    The senior leadership team is horrible, so much politics that it explains why little progress is ever made to really grow the company. The company allows and enables senior leaders to be bullies in the workplace and to manage employees through intimidation. That style of management went out with the 80's so the company is drastically behind the times. You would think that a hundred year old company would be stable but way too many examples exist of senior leaders using reorganization as a way to get rid of those managers who dare speak up about the bad behaviors exhibited by senior leaders. There is no concrete strategic vision for the company so as hospitality becomes more and more competitive, this company is likely to get left in the dust.

    Advice to ManagementAdvice

    The chairman should retire and let his sons take over, perhaps they'd have a more contemporary leadership style. Get rid of the entire senior leadership team and start over. Hold leaders accountable to being effective leaders and don't tolerate those who use bullying and scare tactics as leadership styles. Stop talking about how the company has family values, integrity and honesty and walking the talk -- require this of every single manager and leader in the company and don't settle for less.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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