Delaware North Companies

  www.delawarenorth.com
  www.delawarenorth.com

Delaware North Companies Reviews

Updated October 23, 2014
Updated October 23, 2014
166 Reviews
3.0
166 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Delaware North Companies Chairman & CEO Jeremy M. Jacobs
Jeremy M. Jacobs
49 Ratings

Review Highlights

Pros
  • The location of the actual business, such as the concessions in Yosemite National Park, Sequoia National Park (in 10 reviews)

  • Good work life balance in off season (in 5 reviews)


Cons
  • The old school culture of work hard with no work life balance (in 6 reviews)

  • Hard work, long hours but well worth the effort (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great experience, met a lot of wonderful people, exciting to watch company grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Delaware North Companies

    Pros

    Great work-life balance
    Nice benefits for employees (discounts on lodging, restaurants, etc. at all DNC properties)

    Cons

    Very few opportunities to advance.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Club Cashier in East Rutherford, NJ
    Current Employee - Club Cashier in East Rutherford, NJ

    I have been working at Delaware North Companies part-time (more than an year)

    Pros

    The best reasons to work with this company is to achieve longevity, loyalty and career advancement opportunities. The staff members are very warm and welcoming.

    Cons

    Some of the challenges that one would experience with this company are that it is a fast paced company, and you have to follow the rules to the letter. There is no room for screw ups. Professionalism and a great personality is mandatory. I enjoy working with my peers and managers to maintain a successful and satisfactory environment for our guests, one guest at a time.

    Advice to ManagementAdvice

    Management needs to be more proactive to the needs of the employees, especially where supplying uniforms is concerned. I believe that first impressions are lasting impressions. Therefore clean neat uniforms should be maintained by employees and employers equally.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good, but not amazing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cage Cashier in Hamburg, NY
    Current Employee - Cage Cashier in Hamburg, NY

    I have been working at Delaware North Companies part-time (less than an year)

    Pros

    There is a huge opportunity to move around in the organization, many different venues to work at.

    Cons

    Many times an outside person can and will get the position over you if it is a promotion that isn't directly within your department.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    A great place to work, awesome people, hard work, fun, good pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commissary Porter in Minneapolis, MN
    Current Employee - Commissary Porter in Minneapolis, MN

    I have been working at Delaware North Companies full-time (more than an year)

    Pros

    A great place to work, awesome people, hard work, fun, good pay

    Cons

    I didn't find any

    Advice to ManagementAdvice

    Don't change a thing

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Excellent Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager II in Saint Louis, MO
    Former Employee - Assistant Manager II in Saint Louis, MO

    I worked at Delaware North Companies full-time (more than an year)

    Pros

    Fun environment, great co-workers, free meals, work at Busch Stadium, Edwards Jones Dome or Ballpark Village. Can sometimes even meet players, during post-season all employees there for less than 5 years get time and a half employees with 5 years or more get double time

    Cons

    Starting pay is the greatest, but $0.50 raise every year you work. Off season can mean very few hours if any at all.

    Advice to ManagementAdvice

    Kepp doing what you're doing.

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    DNC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Baltimore, MD
    Former Employee - Intern in Baltimore, MD

    I worked at Delaware North Companies part-time (more than an year)

    Pros

    Staff was fun and friendly, atmosphere was exciting.

    Cons

    Pay was minimal. Hours were long during the season.

    Advice to ManagementAdvice

    Focus on the employees that benefit the company the most

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    DNC has been good to me.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delaware North Companies full-time (more than 10 years)

    Pros

    Many very good people work for DNC.

    Cons

    Extremely adverse to risk taking.

    Advice to ManagementAdvice

    Challenge the unions.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good On A Unit Level, Clunky On An Overall Level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT ASSISTANT
    Former Employee - IT ASSISTANT

    I worked at Delaware North Companies as an intern (more than an year)

    Pros

    Company takes good care of its employees.
    Lots of expertise among the team.
    People stay at DNC for a long time

    Cons

    Company is so big, it takes forever to get anything accomplished.

    Advice to ManagementAdvice

    Create value for the average, low wage employee, and you'll see your company soar to new heights.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Seattle, WA
    Current Employee - Management in Seattle, WA

    I have been working at Delaware North Companies full-time (more than 10 years)

    Pros

    Some great managers and properties with great values. OK pay but not great benefits.

    Cons

    Some really shady characters at upper management level and some really horrible units. This company has identity problems in some areas of the country with questionable leadership.

    Advice to ManagementAdvice

    First to take guest path back to Buffalo. It is a joke at unit level as you can try your hardest to come in once a year and push something down your throat. If you want it to be successful stop showing stupid videos and letters of executives at corporate office saying it's important and start practicing it from top down. TOP BEING BUFFALO. Second, stop telling everyone it's a family business. It is more corporate and no one wants to be a part of the Jacobs family as they are so distant and so unlikable. Just greedy people that are more worried about the bottom dollar than the people that are sacrificing for the company. That's not family. The worst part is that they are so out of touch leadership isn't realizing the culture shift.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern
    Former Employee - Intern

    I worked at Delaware North Companies as an intern (less than an year)

    Pros

    Great environment, very friendly staff, very flexible schedule especially if you're a student.

    Cons

    DNC operates at various pro sports arenas like MLB and NFL stadiums so work can be hectic during the season but after the season is over there isn't much to do. If you're looking for a place to be working as an intern then this isn't it because the work revolves around full time workers doing there own stuff most of the times.

    Advice to ManagementAdvice

    More valuable opportunities for Interns

    Negative Outlook
    No opinion of CEO

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