Delaware North Companies

  www.delawarenorth.com
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Delaware North Companies Reviews

Updated August 20, 2014
Updated August 20, 2014
155 Reviews

3.1
155 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Delaware North Companies Chairman & CEO Jeremy M. Jacobs
Jeremy M. Jacobs
40 Ratings

Review Highlights

Pros
  • Good work/life balance as long as you're not a supervisor or higher (company is strict on overtime) (in 4 reviews)

  • pays well,good work environment,fast paced (in 5 reviews)


Cons
  • Upper management likes to micro-manage, and rarely asks for employee input (in 8 reviews)

  • Hard work, long hours but well worth the effort (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Food Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Food and Beverage Manager  in  Buffalo, NY
    Former Employee - Assistant Food and Beverage Manager in Buffalo, NY

    Pros

    Nice people, fun atmosphere. Many growth opportunities for those who work hard and are willing to arrive early, and stay late.

    Cons

    Sometimes the compensation was less than desired, a company that practices middle of the road compensation for sure.

    Advice to ManagementAdvice

    Recognize your strong associates and give them a reason to stay.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Positive work enviorment family oriented

    Cons

    bad weather conditions at times

    Advice to ManagementAdvice

    None needed

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3.  

    Middle management a mess

    Former Employee - Assistant Manager II
    Former Employee - Assistant Manager II

    Pros

    Learned many different areas, saw opportunities to move around the country to other locations. Always a new situation to learn from.

    Cons

    Conflicts with union matters were not always handled well. Training of staff was usually not sufficient. Somewhat of a Boys Club in upper tier management at a job site.

    Advice to ManagementAdvice

    Too many levels of management at a location, all on a different page, making it hard to do your job properly

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  5.  

    Disappointment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    Pros

    Beautiful locations, pride in their stewardship of National parks, Guest service oriented training.
    great reputation in the hospitality business

    Cons

    Paid well but no loyalty to long standing management, No work/life balance. worked easily 60+ hours a week, sometimes gave up days off if having a launch. did it happily but no gratitude towards management team as a whole. Did make sure to try to make hourly employees happy but took mangers for granted

    Advice to ManagementAdvice

    work on making your managers fhey feel appreciated, they are the ones that keep it seamless for the guest, making sure everything behind the scenes as well as in front runs smoothly.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    Not employee friendly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Working conditions were ok. 401k plan was very good. Equipment and condition of facilities were adequate. Shifts were good, very little flexibility but not much Overtime, did not over work the employees.

    Cons

    Constant turnover caused by poor management. Worked in a department where we were asked to do things that at times crossed the line of ethical. Pay scale was VERY low compared to other companies. Constant change of rules, and the way policies were applied to employees was not consistent

    Advice to ManagementAdvice

    Take care of your employees, quit changing the rules of the game in the middle. Consistent use of policy across all lines would have been a great idea. Do not think that upper management is in touch with the workers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    No management nor guidance just high expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Buffalo, NY
    Former Employee - Project Manager in Buffalo, NY

    Pros

    Discounts, ok benefits, ok time off

    Cons

    Too many "bosses", some co-workers are geared more towards their own star shining with no concern to others, paying $35 per week to park

    Advice to ManagementAdvice

    Listen more to the people who actually do the work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great learning experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Exposure to management and data

    Cons

    Younger mindset needed in a management team filled with older approaches

    Advice to ManagementAdvice

    Need to open up to opportunities with adapting newer marketing practices

    Recommends
    Neutral Outlook
  9.  

    Old School Thoughts and Processes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    There is great potential with this company. The company has great ideas about new projects along with partnerships for the future.

    Cons

    The old school culture of work hard with no work life balance. The thought of your only working hard only when you get down an dirty, regardless of title. The stifle creativity and does not build any time of team/family atmosphere. Teams are not set up for success

    Advice to ManagementAdvice

    To build a more balance team with skill sets to make sure people compliment each other. To move forward in this work world in the future you have to look outside the box.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    not much chance of getting a decent raise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Laundry At Lodge  in  Geneva, OH
    Former Employee - Laundry At Lodge in Geneva, OH

    Pros

    noneok for a summer job.

    Cons

    not very good at training and leadership could be confusing as to who to listen to. always changing things but get nowhere. there seems to be favorite who can get away not doing their jobs.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    A lot of cons to this company, do not recommend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Drone  in  Buffalo, NY
    Current Employee - Corporate Drone in Buffalo, NY

    Pros

    Company is involved in various areas of hospitality that can be exciting and fun to work.

    Cons

    The senior leadership team is horrible, so much politics that it explains why little progress is ever made to really grow the company. The company allows and enables senior leaders to be bullies in the workplace and to manage employees through intimidation. That style of management went out with the 80's so the company is drastically behind the times. You would think that a hundred year old company would be stable but way too many examples exist of senior leaders using reorganization as a way to get rid of those managers who dare speak up about the bad behaviors exhibited by senior leaders. There is no concrete strategic vision for the company so as hospitality becomes more and more competitive, this company is likely to get left in the dust.

    Advice to ManagementAdvice

    The chairman should retire and let his sons take over, perhaps they'd have a more contemporary leadership style. Get rid of the entire senior leadership team and start over. Hold leaders accountable to being effective leaders and don't tolerate those who use bullying and scare tactics as leadership styles. Stop talking about how the company has family values, integrity and honesty and walking the talk -- require this of every single manager and leader in the company and don't settle for less.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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