Delaware North Reviews

Former Employee – worked at Delaware North full-time for more than 10 years

Pros – They currently operate the Kennedy Space Center for NASA, working there is the great plus!

Cons – Due to the economy, major cut backs were initiated at the expense of the customer and many of the great salaried employees who extended hours of effort to satisfy our Guests and NASA, but bottom line was always profit, Greed Path was rampant.

Advice to Senior Management – Get back to the serious Guest Path commitment that once prevailed and now has sailed away!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Delaware North

Pros – I enjoyed working at the airport. I felt that the benefits and money earned were excellent. The clientele were great.

Cons – I didn't like the corporate aspect. I didn't enjoy being told to constantly upsell.If a customer wants a more expensive item they will ask for it.

Advice to Senior Management – Be more personable. Treat people like human beings and not just as people showing up to do a specific job.

Yes, I would recommend this company to a friend

Current Employee – been working at Delaware North

Pros – it is a completely commission based job that was very flexible with hours. working at a ballpark meant that you only worked when there were games being played. also the work days were around 5 to 6 hours. great for a part time job or starting job.

Cons – no growth what so ever. no benefits and the union there is not very helpful. the senior management is not very helpful in transferring information to their employees in a timely manner. the immediate supervisors are helpful though.

Advice to Senior Management – listen to employee suggestions more often and learn to understand that some of the changes made by the upper management just makes the work environment more difficult, reason we know more about the day to day routine is because we are the ones that make handle these daily operations.

Yes, I would recommend this company to a friend

Current Employee – been working at Delaware North

Pros – There are chances to relocate if that is something your looking for. They have opprotunities all over the world.

Cons – There are more managers, supervisors, director of operations, head chef, floor supervisors, etc etc than you can shake a stick at. In the food service field DNC has some of the lowest paid staff, and yet they budget untold thousands to people who walk around literally not knowing what their job is. Daily some suit comes walking by to pick at our staff meal, when asked what he does there, he chuckled " To be honest I have no idea".

Advice to Senior Management – Enjoy the ride boys. I know 75 percent of you did not get there on your merits.

No, I would not recommend this company to a friend

Current Employee – been working at Delaware North

Pros – New experience and learning new skills.

Cons – Training needs to be more structured. People should not be able to have side bar conversations that distract from the speaker. Also, information that is intended for universal dissemination to the whole group is often only disseminationated to one or few. For example, if a question is asked by a participant then the question should be repeated for all to know what the question was, before answering. I can imagine someone saying I answered that question in training, but not realizing everyone didn't hear or know what they were talking about. I am also concern that some of the training classes are too large.

Advice to Senior Management – You may want to address some internal customer issues. I understand your philosophy with regard to external customers, but not sure that is being extended to new customers.

Yes, I would recommend this company to a friend

Current Employee – been working at Delaware North

Pros – Great pride in working for KSCVC. Everyone who works here is proud to be a part of telling the NASA story and sharing the Mission. Delaware North I feel takes pride in bringing that experience to our guests/

Cons – Sometimes hours are long and support is light

Advice to Senior Management – Trust your managers, let them do their jobs. Sometimes cutting back help is counterproductive. Allow us to use our talents and make our mistakes. It is how we learn.

Yes, I would recommend this company to a friend

Current Employee – been working at Delaware North

Pros – Unit co-workers have a very strong bond. We've become an extended family.<3

Cons – Unfair treatment from managment. Double Standards. Nitpicking, Immature Managment

Advice to Senior Management – Please listen to the associates of DNC. We are not your associates, we share that title with you. We are equals and want to be treated as with respect!

No, I would not recommend this company to a friend

Current Employee – been working at Delaware North

Pros – DNC is and desires to be a leader in the industry. They can provide excellent training and career advancement for those who perform on a high level. Also, the nature of the hospitality business requires constant adaptation to provide the best experience for the customer and meet the business goals set. The corporate office is responsive to the needs at the local level.

Cons – At the entry level, this is the food business and the pay is low compared to other professions. An employee can be held down by a general manager and/or area manager for different reasons. If an employee is performing multifunctions at a high level for a low salary, they may not be reccommended for advancement and/or rewarded for their efforts because they can not be replaced efficiently. An employee's loyalty and perfomance can be overlooked by their GM and used to advance their own careers. This goes beyond favoritism or personality conflicts, it simply can be what's best for the GM's bottom line. When a loyal, experienced employee has taken on numerous tasks with minimum staff , is totally consumed time-wise, and performing at a high level, opportunities can go to other managers who simply have more time, less responsibility and more support. When a GM hires a manager from the street without giving the opportunity to a high performing supervisor within, that supervisor is left feeling unappreciated and stuck in a rut.

Advice to Senior Management – Continue to be the leader in the industry and to evaluate more completely GMs. Encourage area managers to look beyond just the GM's opinions of their direct reports and actually search for talent that can benefit the company beyond their direct report.

No, I would not recommend this company to a friend

Current Employee – been working at Delaware North

Pros – Good benefit. and a safe place to work>

Cons – Cannot sell if the product is not available.

Advice to Senior Management – . Reward your good employees. Have a courtesy to ask the employee before making change on his or her schedule.

Yes, I would recommend this company to a friend

Current Employee – been working at Delaware North

Pros – one of the best reasons to work at delaware north is the atmosphere, you get to know the people you are working with and form a sports job relationship and its awesome!

Cons – if you are a sports fan it gets really hard not being able to watch the games, you hear all the excitement going on outside and when its busy you cant really step out to take all of that excitement in

Advice to Senior Management – some of the supervisors based on performance should make more money the seat vendors make a lot more than us most of the time and i feel like we work just as hard and do not see as much of the money

Yes, I would recommend this company to a friend