Delaware North Reviews

Updated April 15, 2015
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3.2
212 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Delaware North Chairman & CEO Jeremy M. Jacobs
Jeremy M. Jacobs
68 Ratings

Pros
  • The location of the actual business, such as the concessions in Yosemite National Park, Sequoia National Park (in 11 reviews)

  • Good work/life balance as long as you're not a supervisor or higher (company is strict on overtime) (in 7 reviews)

Cons
  • Some really shady characters at upper management level and some really horrible units (in 9 reviews)

  • Paid well but no loyalty to long standing management, No work/life balance (in 5 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Club Cashier in East Rutherford, NJ
    Current Employee - Club Cashier in East Rutherford, NJ

    I have been working at Delaware North part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The best reasons to work with this company is to achieve longevity, loyalty and career advancement opportunities. The staff members are very warm and welcoming.

    Cons

    Some of the challenges that one would experience with this company are that it is a fast paced company, and you have to follow the rules to the letter. There is no room for screw ups. Professionalism and a great personality is mandatory. I enjoy working with my peers and managers to maintain a successful and satisfactory environment for our guests, one guest at a time.

    Advice to Management

    Management needs to be more proactive to the needs of the employees, especially where supplying uniforms is concerned. I believe that first impressions are lasting impressions. Therefore clean neat uniforms should be maintained by employees and employers equally.

  2. My experience at this company was rather pleasant because of the great managers who set the pace.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Matron in Victor, NY
    Former Employee - Matron in Victor, NY

    I worked at Delaware North full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I don't believe i remained for the company itself, it was the awesome managers who made my work experience great

    Cons

    The downside was working with people with mental and emotional challenges. Catering to customers was part of the job but babysitting and counseling co-workers was draining

    Advice to Management

    If people are constantly slacking on job duties and continuously having to be reminded of responsibilities instead of giving repeated prompts start giving pick slips

  3. Beer Vendor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Delaware North

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good environment to watch baseball games. On good days you can make a lot of money. Flexible hours so it can be a second job for most people.

    Cons

    Seniority system based on age not time spent at the company. Older people who were using this as a secondary income were given priority for the better spots over young adults based solely on age.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great company to be a part of!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Liquor Porter in Buffalo, NY
    Former Employee - Liquor Porter in Buffalo, NY

    I worked at Delaware North part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great travel discounts with their parks and resorts.
    Reward even low-level employees with fun incentives.
    A lot of opportunity for improvement.

    Cons

    Uniforms provided for line level employees working events could use some updating to give the employee a sharper image.

  6. Security Administrator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Administrator in Buffalo, NY
    Current Employee - Security Administrator in Buffalo, NY

    I have been working at Delaware North full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Most people were pleasant to work with. Company kept up with current technology.

    Cons

    Management has a sense of entitlement and the disparity between management and staff is huge. Department head tended to micromanage staff and belittle their work efforts.

    Advice to Management

    Provide management/supervisory training. Deal with problem managers before staff leaves due to the frustration.

  7. Spa Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delaware North

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A large company with many divisions

    Cons

    Hospitality is the smaller of the divisions

  8. I wouldn't go back for $30 hr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Suite Runner in East Rutherford, NJ
    Former Employee - Suite Runner in East Rutherford, NJ

    I worked at Delaware North full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I got to see a Super Bowl in person.

    Made some really good friends

    Good company to have on your resume if you want to be in hospitality

    Cons

    Pay was high, but not high enough for the work

    Suite attendants toss you $5 then treat you like their private slave

    Supervisors are clueless. Don't care if their a supervisor or not, of theyre there for their first year and a runner is there in the 5th year, then the runner knows the place better

    They hire ANYBODY with a pulse

    Advice to Management

    Stop playing favorites

    Stop hiring anyone that walks in

  9. Delaware North

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Cashier in Minneapolis, MN
    Former Employee - Retail Cashier in Minneapolis, MN

    I worked at Delaware North part-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great training for future employment.

    Cons

    Some positions are taken too seriously

    Advice to Management

    Great company!

  10. Work while watching sports!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Premium Services Manager in Saint Louis, MO
    Former Employee - Premium Services Manager in Saint Louis, MO

    I worked at Delaware North full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Watch pro sports. Great work atmosphere, great people. Diverse network capabilities. Opportunity to travel all over the country to assist other venues.

    Cons

    Long hours. During homestands of teams very few days off

  11. Great Employer!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Chicago, IL
    Former Employee - Supervisor in Chicago, IL

    I worked at Delaware North

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great employer! Value input and regularly recognize outstanding effort, would work for them again!

    Cons

    Only department heads are salary and offered benefits, relocation is likely to advance to one of these positions.

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