Delaware North

www.delawarenorth.com

Delaware North Reviews

Updated January 25, 2015
Updated January 25, 2015
195 Reviews
3.3
195 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Delaware North Chairman & CEO Jeremy M. Jacobs
Jeremy M. Jacobs
60 Ratings

Review Highlights

Pros
  • The location of the actual business, such as the concessions in Yosemite National Park, Sequoia National Park (in 11 reviews)

  • Good work/life balance as long as you're not a supervisor or higher (company is strict on overtime) (in 7 reviews)


Cons
  • Some really shady characters at upper management level and some really horrible units (in 9 reviews)

  • Paid well but no loyalty to long standing management, No work/life balance (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Company benefits are watching live games

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess in Boston, MA
    Former Employee - Hostess in Boston, MA

    I worked at Delaware North

    Pros

    You get to watch the games and concerts if your scheduled to work work during your shift. If your a sports fan you will love it. Even if your not a sports fan you will love it. Your manager might even give you a hook up for something special. They treat their employees well. Pay is ok for a part time job. Co-workers have very interesting personalities from all walks and types of life. They interview applicants that apply online and hire in person at their job fairs(Dress for what you want)! You do get a little discount on some family/kid shows that come to the garden only if the show performers authorize it! (Disney always does) They always do some type of employee appreciation events it felt like every other month !

    Cons

    You can't rent a sky box for free! No free tickets! No deep ticket discounts for every event.

    Advice to ManagementAdvice

    NONE

    Recommends
    Positive Outlook
  2.  

    While working for this company I developed many professional skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in East Rutherford, NJ
    Former Employee - Retail Sales Associate in East Rutherford, NJ

    I worked at Delaware North part-time (more than 3 years)

    Pros

    Friendly, relaxed environment
    Ideal for a sports fan
    Great Wage

    Cons

    Seasonal
    8 hours a week

    Advice to ManagementAdvice

    Better training for new associates especially if they are going to be a cashier, due to the proper understanding of how to utilize the computer.

    Inform new associates of what situations require a supervisor

    Recommends
    Neutral Outlook
  3.  

    Target Field Retail Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Associate in Minneapolis, MN
    Current Employee - Retail Associate in Minneapolis, MN

    I have been working at Delaware North part-time (less than a year)

    Pros

    Fun job, mostly good coworkers, fair pay, opportunity for advancement, management is very understanding and flexible.

    Cons

    Hours are not consistent, will not get scheduled for overtime, a few of the managers are too strict, employee discount only once a month.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Oversee all retail operations management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Retail Manager in Minneapolis, MN
    Current Employee - Assistant Retail Manager in Minneapolis, MN

    I have been working at Delaware North full-time (more than 5 years)

    Pros

    Schedule varies
    growth
    experience in sports field
    fun to work at

    Cons

    long hours
    work weekends/holidays
    monthly inventories
    not many days off
    Always on the clock

    Advice to ManagementAdvice

    Don't do monthly inventories. This will save a tremendous amount of labor on the bottom line.

    Recommends
    Positive Outlook
  6.  

    Non equal workforce

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Delaware North full-time (more than 10 years)

    Pros

    great atsmophere, flexable work shedule

    Cons

    no equality, seasonal, bad union

    Doesn't Recommend
    Negative Outlook
  7.  

    Be Cautious with this Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Blacksmith in Yosemite Village, CA
    Former Employee - Blacksmith in Yosemite Village, CA

    I worked at Delaware North

    Pros

    1) Housing
    2) Fun area
    3) Safe Area
    4) Neat People
    5) Possible resume building
    ...........Homeless or in bad area- great deal

    6) Sportspersons can get their day in as nature people

    Cons

    This company is organized around the concept of chaos....

    1) That is you will not know why or what is going on. They will tell you.
    2) Low of Rights, Diplomacy and Feedback if not Zero.
    3) Guile is nasty thing and you find that here
    4) This an (Alcoholics Paradise): 80% or so are heavy drinkers, proud alcoholics
    5) It is anti Leaning Environment ---Many People here though living for years in this wonder could not tell you the flora, the fauna or any geological aspect of the park. They have no stories of the parks history, or any knowledge of the area: trails, time, distance, ease and way. Cultural Capital in this Company is flat Zero!
    6) They tend put people in lead positions with severe self esteem issues: that leads to them shutting you down to prove their worth.
    7) It is High School Campus, maybe Freshman College (Party Scene) for most and the mentality.
    8) SSA People and those wounded and strife, really have been so badly beaten by the system and the current system of American thought, they have no questions or any voice - and this company will Give them none. TIcket to Work Profits from this as the DNC - they get huge money to get these people. I see no attempt for them but to serf the DNC .

    -------------------This not a company you come to advance in. It where you come to party, continue an alcoholics lifestyle or for the poor -- A safe place, which is better than the streets and death sentence there in the jails. For them - they understand to bow low, good workers, who will never walk a trail or know thing about the park for the most part. Many a good person I have seen destroyed here. Many a good person - will say this

    DNC treats its people like (Sh) and worse and leave the company disillusioned, bitter and angry. I cannot tell you how many times you hear this, over and over again.

    Advice to ManagementAdvice

    Be Honest, do not use ruses and guile
    Promote cultural capital and learning
    Dialogue is not a crime
    Feedback is not a crime
    Hire a systems analyst, so you actually have functioning park/work environment
    Do follow OSHA, in you workplaces
    Put all you alcoholics in the same area, ( close that off) allow the others to be allowed to breath
    Try to look people as Human Beings not as work units and less
    Never Hire Managers or Leads that need to prove their self worth at the expense of others ( Constant Problem with You)

    Or it maybe all the above suits the management by chaos or regression tactics seen in the world to this date.

    Doesn't Recommend
    Positive Outlook
  8.  

    Former Chicago Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Chicago, IL
    Former Employee - Customer Service in Chicago, IL

    I worked at Delaware North full-time (less than a year)

    Pros

    The interview process was quick and relatively simple. I felt that I knew what was required of me when I came into the job.

    Cons

    The management structure is cut throat and condescending. Working in the office setting, hard work is often not appreciated, and communication is poor. There is no upward mobility, payment / benefits was far below similar positions at other companies. I was not told there was a risk of getting laid off post-season for my position, and was let go, with the assumption that I would return with the start of a new season.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Mostly positive experience working at corporate office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management in Buffalo, NY
    Former Employee - Management in Buffalo, NY

    I worked at Delaware North full-time (more than 3 years)

    Pros

    My contributions were recognized and I received several promotions during my time with Delaware North. It's an exciting industry - I was able to travel to some pretty cool locations including major sporting venues and casinos. I was happy with my pay and benefits. I was eligible for the yearly bonus added several years ago for some employees if the company met certain financial goals. I also enjoyed working in downtown Buffalo.

    Cons

    I felt my department was underfunded the past couple of years, including lack of any type of training budget. Many personnel decisions were made which didn't make sense and contributed to morale problems. There were reorganizations every 18 months but I felt it was like rearranging the deck chairs on the Titanic. Hours were very long and expectations were very high.

    Advice to ManagementAdvice

    In general, keep doing what you're doing.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - In-seat Server in South San Diego, CA
    Former Employee - In-seat Server in South San Diego, CA

    I worked at Delaware North part-time (more than 3 years)

    Pros

    Lots of opportunity for growth and lots of hours.

    Cons

    Lack of proper communication between supervisors and staff.

    Advice to ManagementAdvice

    Be real and communicate issues before they get out of hand.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Rochester, NY
    Current Employee - Manager in Rochester, NY

    I have been working at Delaware North full-time (more than 5 years)

    Pros

    I was treated very well

    Cons

    They didn't give hour employees enough encouragement to stay

    Advice to ManagementAdvice

    More perks for hourly employees

    Recommends
    Positive Outlook
    Approves of CEO

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