Dell Reviews in Austin, TX Area

Pros

If you're good at sales this job is easy. Building systems for people on the phone and helping them can be very gratifying depending on your attitude.

Cons

Everyone starts in sales to get to another part of the company. That means your "manager" or team leader is just there working to not be there anymore. That means they typically hound you to get their metrics good so they can then get a promotion. This system isn't bad per se, however few people have good managements skills so in other words, you get a lot of crappy managers.
The pay is low for a sales job even if you're a top producer. No one in inside sales home division makes over $100K. The whole reason most people are in sales is to have no ceiling and years ago Dell put the ceiling on their inside sales folks. So once again you'll have people doing just the minimum they have to. I was the top sales performer and the only thing it got me was more work...a.k.a. people sitting with me listening how I got all my sales. Sure I could have advanced, but they're culture isn't my style.

Advice to Senior Management

Pay more to sales performers, offer unlimited uncapped commissions. But you won't.

Pros

Location, ability switch jobs and take different career paths

Cons

very big and highly bureaucratic sometimes. Focused on short term and lack of long term focus.

Pros

Dell values contribution over credentials, so if you are ready to roll up your sleeves and work then you will be valued and have opportunities to grow and advance your career.

Cons

Dell is a meritocracy, if you do not contribute or add value then you are not going to progress.

Advice to Senior Management

Continue to value the contributions of individual contributors and spend some more money on top of the funnel marketing.

Pros

We had some talented individuals (still) on our team. They do seem to understand they're not in the same league as google/facebook/microsoft etc. Our direct management was good.

Cons

Complete cluelessness at software development. Heavyweight process designed by individuals that know nothing about how competitive software companies operate. Dell simply can't attract the best talent.

Advice to Senior Management

Dell is still fairly good at building computers. Perhaps stay with their core competency?

Pros

if you make your number you are treated well.

Cons

if you miss your number 2 consecutive quarters then your out.

Advice to Senior Management

develop your employees

Pros

Secure in the Enterprise division.
Work from home is the Best program they ever invented.
customers i talk to for the most part understand the product they are calling in for support.
never had any real issues with my job

Cons

pay, if you come in its hard to get raises or promotions unless your specific manager at the time likes you. Seems like favoritism to get promoted, otherwise you get overlooked.
promotions take a long time due to the demand of your job vs. head count in your group.
you will get over looked for a job change unless your current team is not low on headcount

Pros

Very flexible work schedule. Ability to work from home.

Cons

Communication can be an issue in contacting other employees. But, that's life.

Advice to Senior Management

I didn't know how much of an impact I really had.

Pros

very young and fun Atmosphere
Good benefits- start immediately
contests and commission
Deparment and company-wide events are a lot of fun

Cons

Hold promotions over your head - make it seem like you can do anything
Favoritism
You get very, very burnt out

Advice to Senior Management

Be honest with promotion track. The real time it takes is reasonable, but they get you so excited that it becomes disappointing.

Pros

I get all the training I need
All the computer/phone/internet/office equipment I need to do my job (Home, Office, and Mobility)
A very good salary, bonuses based on performance, a yearly salary raise, stability, etc.
Control of what days I work and I don't (I usually work 40 hours per week)

Cons

Sometimes there is too much bureaucracy

Advice to Senior Management

Keep in touch with your employees more frequently

Pros

Interesting work, lots of talented people, good advancement potential.

Cons

You have to live in Texas, big company that can make you feel anonomous, projects seem to go on forever