Dell Reviews in Dublin, Ireland Area

Pros

Not too much bureaucracy to prevent quick decision-making and add useless workload, even though this is increasing.
Good flexibility regarding work hours (you are expected to work a lot including unpaid overtime, but if you need to take time off even during the official working hours there is no problem).
On the IT side: you will work on big global projects and gain experience on large-scale IT systems.

Cons

Clearly work life balance is not a priority and the company will get you to work as much as they can if you never say no. In my personal experience this is not too big an issue as I've always had managers who are conscious of this aspect of the corporate culture and try to balance it, but as everything is at a manager-level and non-official other people might give different feedback.

Advice to Senior Management

Be more transparent in your communication.

Pros

The developers and people who do the real work
Working on a team who can do

Cons

Management spending all timer planning and not being able to implement
Moving to a low cost environment for development where volume and cost does not equate to expertise
Never being able to implement due to continual replanning and staff cuts in IT
Not having a plan to handle change apart from suck it and see
Remove management who have no idea how the EMEA region works

Advice to Senior Management

High volume and low cost does not equate to expertise

Pros

The best thing about working in Dell Hell is alot of the employee's you meet are great, unfortunately when it comes to management and HR type employee's Dell seems to hire from a pool of vacuous, mindless, cruel pack animals. Management + HR (in Ireland anyway) are taught to abuse , bully , backstab the employee's they manage and then protect each other, regardless of the truth one manager will never cross another.
The mismanagement is incredible, you only have to see how every quarter they chase their tales because metrics are the God in Dell , forget about the customers just manipulate the stats / metrics, so in the end I suppose the best thing about working in DELL is when you finally move on and quit, it's like being reborn or maybe it's what it feels like leaving prison after a long tortureous stay. This is what many have said after leaving and I can confirm it, I've left the abusive work envirment that is Dell and have a new job that has no bullying, manipulating managers or faked targets and metrics, life is good.

Cons

The constant barrage of metrics littered with all the awful acronyms they come up with like OTFTF ( On time first time fix) etc, they have an acronym for everything so as to sound really important. I also believe that if you stay in DELL too long you become institutionalised like a prison who's been incarcerated for 20 years , you cant adjust to living on the outside so if you spend too much time in DELL you bring all the bull***t with you to another job and you find other jobs so much more pleasureable , and you wonder why you didn't leave earlier

Advice to Senior Management

I think the entire management team need to be removed and start over fresh because the corruption , bullying , lying and metrics manipulating is so endemic and cannot be stopped any other way. Management take a nice new manager in and basically tell them the way they have to be if they want to stay, do it our way with us and you will be protected, try and be independent or do thing's in a better way and we'll crucify you. The Soul of Dell and Winning with Integrity were just posters and advertisements, there was no soul excIntegrity to an unknown concept in the corrupt Dell corporation.
They fired Rollins after years of pathetic management (paid him millions too for wrecking the place)yet they keep all the managers in Ireland that are worse. When they make major mistakes there is no accountability for Management and HR they just pay off the agrieved , simple . Then they repeat the same thing with new people.

Pros

Talented people to learn from, problem is that most of the really talented people are leaving. Latest technologies and versions to learn and keep mentally challenged.

Cons

Morale is almost non-existent now due to protracted delays in layoffs. Dell more interested in pandering to stock analysts at the expense of customers and employees. No R&D encouraged, Dell continues to fall behind the rest as a result. Company bogged down in bureacracy leading to too many middle managers and paper-pushers and not enough actual real workers. Globalisation has added to confusion and customers report having to talk to 3-4 people at an average of 1 hour on the phone before they can even explain to a support person what their problem is. Management has become so removed from the real world workings of Dell they have lost sight of the customer, who should be No 1 priority. Dell has expectations that one should work nights, weekends and bank holidays with no overtime or time back. Most talented people burn out, others settle into paper-pusher 'non value added' jobs.

Advice to Senior Management

Get back to basics and look after the customer who pays everyone's wages in Dell. The customers are severely dissatisfied and will not come back unless Dell revamps how they are treated. Bouncing a customer around the world for support because the tech guy in India or Malaysia costs less in wages is false economy...that customer will not buy their next PC/notebook with Dell after a bad experience. Would you buy another car from a motor dealer if the aftersales service you needed after buying a new car sent you on a merry dance of phone calls around the world continously re-explaining your problem to several people and 5 hours approx on the phone. You would re-think buying a car from a company who could not provide you local aftersales support. The customer's time is money to them too.

Pros

They pay you an average salary, that's about the *only* positive in Dell.

Cons

Bullying is a way of life for the management in Dell Cherrywood, especially in the Support Centre.

Most of the management wouldn't know the difference between a toaster and a laptop, yet the stupid people who talk the most seem to advance.

Very much a boys club.

Advice to Senior Management

I have never worked in a company with so much stupid people spouting vacuous statements like "lets aim for low hanging fruit" or "we're not here to boil the ocean".

My favourite, and still the most ludicrous, is "lets not waste our silver bullets on the wrong wolf".

My advice, fire any manager that hasn't proven themselves with a degree, and fire anyone instantly who comes out with empty statements to hide their stupidity.

Pros

The actual work is very enjoyable and varied. The opportunities to gain experience are huge - If you can survive here with the pace and speed of change , other companies are a walk in the park.

Cons

Short-sightedness , overly focussed on next quarters results. Short term cost savings to hit a number versus long term investment

Advice to Senior Management

Focus on the true cost opportunies and do not make rash , short term decisions