Dell Financial Services Reviews

Pros

- great pay, work/home life balance

Cons

- promotions are hard to come by, pay increases are almost extinct, benefits seem to be getting a bit more stringent, hard to get sign off on any training or education benefits

Advice to Senior Management

Work to develop and educate your employees, listen and provide guidance and opportunities to move within vs. losing valuable employees to other employers

Pros

Mentorship aspect of the job was a great asset along with the opportunities to grow within the community was particularly strong.

Cons

Sometimes you feel like you're a number in the company which is so big in size, and also it takes a while to adjust with the computer side.

Pros

- work hours flexibility
- good worker bees
- convenient location
- decent benefits

Cons

- bad upper management
- little to none communication or direction from immedaite supervisors
- little or no project management
- everything is urgent and needed now
- constant burn out
- eats up weekends
- jobs are offshored to mex, india and china
- leveraged environment
- everyone job is no ones job
- no promotions or salary increments

Advice to Senior Management

Appreciate your workers more,
communicate better on projects and timelines,
give recognition and increments to those who put in hard work and not "one glove fits all"

Pros

Everyone is knowledgeable about the business and helpful in learning. Great place if you are interested in working from home.

Cons

Very intense during key marketing and sales peaks. Reduction of IT team has hurt in the delivery of key business projects.

Advice to Senior Management

The current management team works and is very interested in what the employees say. Communications lines are open and feedback is appreciated.

Pros

The best thing about Dell is security in the building.

Cons

Low pay, unfairness amongst all employees, unequal pay amongst employees, won't get anywhere unless you know someone up high, supervisors will talk about you to other people, small raises and lack of

Advice to Senior Management

Listen to your employees, treat each employee equally, across the entire company, give larger raises

Pros

good team of people trying hard in their jobs

Cons

short sighted from a financial point of view

Pros

Regular Work Hours fit my schedule .

Cons

Salary is commensurate with experience and education.

Advice to Senior Management

Talk to employees to find wats to improve customer service

Pros

The employees are great people to work with!

Cons

Terrible compensation, no opportunity for advancement. They'll ask you to take on additional responsibilities and do work that is not encompassed in your job description. They want you to have all of the responsibility and accountability, but won't give you any of the power to access the resources you need to be successful. They will tell you that they can't give you a pay raise or a promotion at this time "due to the economy" even though you are taking on more responsibility, but then go on to say that if you do the extra work, it will look good for you when promotions, pay raises and bonuses are available. Don't hold your breath waiting for those empty promises to be fulfilled. All the jobs are going off-shore and there are not opportunities for advancement, to be promoted, and any profit goes straight into the pockets of the executive management team, who still received 5 figure bonuses when the economy was crashing, while everyone else went without pay raises or bonuses. This company has no business sense, no ethics, and certainly does not care about their employees. Most people in management positions have no college education and it shows. They have no business sense, don't understand the difference between leading and managing and clearly are not familiar with the concept of organizational behavior. Their sales strategy is to over promise and under deliver to their clients which puts those who are accountable to the client for those promises in a bad situation.
Benefits are expensive!

Advice to Senior Management

Fire everyone on the executive management and start over with people who care.

Pros

ethical place to work at

Cons

too much importance is given to the first level call taking agents

Advice to Senior Management

listen to the first level/second level managers sometimes.

Pros

Ability to drive your own business. Good work/life balance. It's an 8-5 Monday through Friday position 99% of the time.

Cons

Sales quotas can be unreasonable during periods of economic downturn. Support from various areas can affect your ability to attain quotas.

Advice to Senior Management

There must be more development within employees. Understandably, it's a sales position but there is the sense that there's zero opportunities for lateral or upward mobility.