Dell

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  www.dell.com

Dell Reviews

Updated October 29, 2014
Updated October 29, 2014
3,871 Reviews
3.4
3,871 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dell Chairman and CEO Michael S. Dell
Michael S. Dell
2,380 Ratings

Review Highlights

Pros
  • work life balance; flexible work hours; empowered individual contributors (in 535 reviews)

  • They give you a very nice laptop and dock so you can work from home when needed (in 229 reviews)


Cons
  • Work-life balance can become a challenge; frequent reorganizations affect work quality (in 168 reviews)

  • The senior management reporting to Michael is very uneven with a couple of real bozos (in 81 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Hard Work - Occassional Good Pay - Autonomy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Austin, TX
    Former Employee - Sales Representative in Austin, TX

    I worked at Dell full-time (more than 10 years)

    Pros

    Good basic hardware company. You can make a good living but it's all tactical / transactional activities. Great opportunties to leverage core offerings in the Small/Medium Business space and turn into cash.

    Cons

    You've read may testimonies about CEO's who value their employees as their #1 asset. Not Dell. The bottom line is priority #1. Why did so many people take advantage of the voluntary severance package? It is not a company that places a high emphasis on retaining and rewardng its people.

    Advice to ManagementAdvice

    Put your sales folk on an annual quota and let them focus on growing the business and capturing share of wallet.

    Neutral Outlook
    No opinion of CEO
  2.  

    Outstanding place to work. It is difficult, but very rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Account Manager I in Round Rock, TX
    Current Employee - Inside Sales Account Manager I in Round Rock, TX

    I have been working at Dell full-time (more than an year)

    Pros

    Work-life balance - Opportunity to work from home
    Benefits- Health benefits as well as on-site physician and gym
    Culture- friendly and fun. Your coworkers and managers are going to be your friends here
    Education- You will learn every day

    Cons

    This is a demanding position. You will get out of it what you put into it, but expect to be tired at the end of the day just from using your brain all day.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great place to work with great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Tech Support Specialist in Lincoln, NE
    Current Employee - Client Tech Support Specialist in Lincoln, NE

    I have been working at Dell full-time (more than 3 years)

    Pros

    Working with a broad range of peers and employees.

    Cons

    Moving up in the company is hard if moving to a different department.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    As a SysAdmin, loved working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - UNIX Systems Administrator, Senior Advisor in Plano, TX
    Current Employee - UNIX Systems Administrator, Senior Advisor in Plano, TX

    I have been working at Dell as a contractor (more than an year)

    Pros

    You think this should more obvious to all (it wasn't to me at first) but you HAVE TO MEET YOUR DEADLINES. Honestly, that is all that they care about. They don't care about a new sexy way of doing things. Just put your head down and bust through. If you gotta do something manually, then friggin' do it.

    Cons

    As remote, communication was a huge obstacle. So being available (IM, texting, etc.) helps out a lot.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    it director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Austin, TX
    Current Employee - Director in Austin, TX

    I have been working at Dell full-time (more than 10 years)

    Pros

    good to learn about enterprise level technology; flexibility of work; global work

    Cons

    low salaries, lot of busy work; frequent reorgs

    Advice to ManagementAdvice

    stick with some strategy and dont keep on changing it

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Technical Support Specialist in Nashville, TN
    Former Employee - Client Technical Support Specialist in Nashville, TN

    I worked at Dell full-time (more than 5 years)

    Pros

    Life / Work balance. Opportunity to grow and Educational Expense Reimbursement.

    Cons

    Employee metrics measurement is not a very accurate method of judging employee competence.

    Recommends
    Positive Outlook
    Approves of CEO

    Dell Response

    Oct 27, 2014Candidate and Employee Experience Team

    Thank you for your review. We agree, our work/life balance continues to improve and be one of the best parts of the employment value we can offer to our team. We are also thrilled to hear that you ... More

  8.  

    Overall very positive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analysis Advisor in Austin, TX
    Former Employee - Business Analysis Advisor in Austin, TX

    I worked at Dell as a contractor (less than an year)

    Pros

    Support from leadership team on the project. The Director was fair and provided the budget and resources needed for success.

    Cons

    Resistance at first from certain work groups to implement new process. It took time to establish trust and communication across functional group.

    Recommends
    Neutral Outlook
    Approves of CEO

    Dell Response

    Oct 27, 2014Candidate and Employee Experience Team

    Executive support can be critical to success and motivation on the job. It's great to hear that you had that during your time with Dell on the project you worked on. As a large company, we do agree ... More

  9. 1 person found this helpful  

    K

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dell

    Pros

    Amazing company, great to work at

    Cons

    Everything is great. Keep working

    Advice to ManagementAdvice

    Move

  10.  

    Lots of wheel spinning but no real traction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Austin, TX
    Former Employee - Senior Software Engineer in Austin, TX

    I worked at Dell as a contractor (more than an year)

    Pros

    Solid Pay, flexible schedules and good autonomy & communication within the division

    Cons

    constantly changing priorities prevent projects from getting completed. Too much management and not enough team.

    Recommends
    Positive Outlook
    No opinion of CEO

    Dell Response

    Oct 27, 2014Candidate and Employee Experience Team

    Thank you for your honest review. Your feedback will be shared with our leadership team. We find a lot of value in what our current and former employees are sharing on Glassdoor!

  11.  

    A challenging and sometimes fun environment that was a great learning and growing experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stryker AE (Inside/Outside AE) in Round Rock, TX
    Current Employee - Stryker AE (Inside/Outside AE) in Round Rock, TX

    I have been working at Dell full-time (more than 8 years)

    Pros

    Personal growth, time off when needed, ability to travel, benefits were great, financial compensation was fair but not strong enough to retain top talent for the long haul.

    Cons

    Inside sales reps are overburdened by being responsible for every aspect of the customer experience. Management touts wanting input for change but most suggestions are only discussed and not executed. Very top-->down organization, although upper management doesn't see it that way. Career advancement, while available required too much work away from the primary position if you plan to make a move out of your primary job.

    Advice to ManagementAdvice

    Dell has done an incredible job of transformation...unfortunately that transformation also lead to a great deal of turn-over from folks that just got burnt on constant change and unfulfilled promises of better compensation. The work became much more stressful while pay stayed the same or went down depending on position. Internal employee moral is Dell's biggest hurdle. Weekly rah rah meetings in the hall, handing out 10 dollar starbucks gift cards and maybe a cash prize of 250.00 for top rep of the month is so cheesy it was embarrassing to watch most of the time. I guess it's cool if your 24 years old, starting your first job...

    Recommends
    Positive Outlook
    Approves of CEO

    Dell Response

    Oct 27, 2014Candidate and Employee Experience Team

    Thank you for your well thought-out and candid review of your experience with Dell so far. Being with a company for 8 years gives you a lot of perspective and your comments help us grow and learn as ... More

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