Dell Reviews

Updated August 29, 2015
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Dell Chairman and CEO Michael S. Dell
Michael S. Dell
2,922 Ratings

Pros
  • I maintain a very healthy work/life balance by putting boundaries up in my day / week / year that are reserved for personal time (in 557 reviews)

  • Some teams are open for work from home (in 245 reviews)

Cons
  • Work-life balance is only there "if they like you/" Training is only done just to say "it's done (in 170 reviews)

  • Poor senior management at the regional level (in 81 reviews)

More Pros and Cons

5,015 Employee Reviews

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  1. Featured Review

    Corporate culture of always trying to improve

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Round Rock, TX
    Current Employee - Manager in Round Rock, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dell full-time (More than 10 years)

    Pros

    Dell is aware of its weaknesses and is willing to put money behind ideas to improve. Fellow employees are committed to owning issues and resolving them. Customers come first and every effort is put into training employees to exhibit these qualities and rewarding them when they do.

    Cons

    While the people are Dell's strength, the processes are its weaknesses. The desire to find a better way leads to constant change and re-organization. This can be difficult for employees to navigate.

    Dell Response

    Aug 17, 2015 – Candidate and Employee Experience Team

    We value your feedback and appreciate you taking the time to review us. We will share your feedback with the leadership team.


  2. Helpful (1)

    Run from Dell!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Round Rock, TX
    Current Employee - Product Manager in Round Rock, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The best reason to work at Dell is as a resume builder to get a job with a better company. It has often been said that Dell is a good "first or third" place to work, but not somewhere from which you retire.

    Cons

    Management continuously erodes employee compensation. Employee morale is at an all time low. Workers are given unrealistic job expectations to meet due to downsizing and then told that compensation is cut because Dell is a "meritocracy". There is no longer such a thing as "work-life" balance, yet senior management seems surprised that there is a mass exodus of long term employees jumping ship.

    Advice to Management

    Look back at what originally made Dell great -- the workers. Stop focusing so much on impressing wall street with a turn around story.


  3. Dell Hell

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Specialist in Oklahoma City, OK
    Current Employee - Senior Sales Specialist in Oklahoma City, OK
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The benefits, but they don't outway the cons.

    Cons

    The managers don't care about you as an individual, you are treated like a number. They just fire people knowing more will apply.

    Advice to Management

    Treat employees with respect.


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  5. Helpful (2)

    How to chase off your best talent

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Manager in Austin, TX
    Former Employee - Inside Sales Manager in Austin, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    It did provide a solid education about the direct business model and great supply chain management. Most of my peers were people I respected and worked extremely hard to be successful in a difficult environment.

    Cons

    The management team had no idea what to do when the times got tough other than cut heads. They got the company into the terrible mess it was in by being uncreative, irresponsible and uncompassionate about what impact their same decisions to do the same things over and over again have on employees and their families. It always was a tough place to work, which isnt bad when the compensation matches and you are being rewarded for the hard work. They didnt care about anything other than hitting the number. When no one could figure out what or why the business wasnt doing well they repspond with even more ludicrous goals that nobody will be able to hit. Equivalent to just completing a mile run in 4 minutes, then they turn around and want you to run the mile in 2 minutes with a straight face.

    Advice to Management

    Take some responsibility for the negative culture that they created. You have bled and chased off the most professional and talented pool of sales and management team that I have ever worked with; now you are left with people who are either too desparate that cant quit, or with managers and people that are still just interested in a golden parachute that still cant figure out how they got into the mess into the first place, let alone how they will get out of it. You have ruined a great company by unrealistic goals, uncreative people and absolutely zero compassion for any person who gives their best to the company.


  6. Helpful (3)

    Dell is a terrible place to work.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Senior Consultant in Round Rock, TX
    Current Employee - Business Development Senior Consultant in Round Rock, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Dell is a fast paced work environment in an exciting industry. Austin is a great town with very low cost of living.

    Cons

    The culture at Dell is terrible. The environment is similar to the military in that people are supposed to just do what they are told without question and without thinking. It is a very top down driven company, which stifles creativity, great ideas, and even common sense business decisions. "just do what you're told" In addition, there is no respect for work life balance. Everyone is expected to work long hours and weekends---then head home and work on email. All companies demand long hours from their workers, but one major difference at Dell is that people spend all this time working on valueless activities just because some exec or manager said so. The leadership is terrible with no clear direction and strategy. The company is in a death seizure, where it is flopping from one strategy to the next. The company is controlled from the top and has hired very few good leaders and a work force that only knows how to take orders. This creates only ideas that are "me too", where Dell has become a company that only copies others---now both in process and product. The company is really broken from all sides. The infrastructure (IT, Phone, SW) has been underfunded and neglected. The workforce moral is terrible and the leadership (and pipeline) are completely inept. There is no clear process or standards for anything, which creates tons of bureaucracy and inefficiencies. I'm surprised the company is doing as well as it is. Don't be fooled by the lies and spin---it is a terrible culture and company.

    Advice to Management

    Get rid of Michael Dell, rehire true leaders, and decide a strategy and stick to it.


  7. Helpful (2)

    Stay away from Dell if you want a satisfying job and the opportunity for a career.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Employee in Austin, TX
    Former Employee - Former Employee in Austin, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They have cafeterias in some of the buildings...???

    Cons

    The bureacracy; the fact that no one individual can make a decision without having a meeting about it; how poorly employees are treated by their supervisors. This company will work you to the brink of exhaustion and then expect more from you - if you want a bonus.

    Advice to Management

    Start treating employees like human beings or you will continue to have difficulty hiring and retaining good people.


  8. Helpful (1)

    Look elsewhere for a career

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server Tech Support in Round Rock, TX
    Current Employee - Server Tech Support in Round Rock, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The company does make some aesthetically pleasing computer products. There are also a lot of very fun to work with employees at the company. Having tuition reimbursement is nice.

    Cons

    The substandard pay, slowly diminishing benefits, and general negative atmosphere create a frustrating workplace, but those aren't what bother me most. The fact that the most important criteria is how long a person has been in their current position for promotions is aggravating. It ends up making all supervisory and managerial positions fill with people who aren't qualified to get jobs elsewhere so they stuck with Dell, while all good employees get fed up with this and leave. If you're thinking of joining, be sure you get hired at where you're qualified to be hired, pay-wise. If you get in too low, you won't be able to skip pay grades and will need to be in each pay grade for at least a year. I've known many people who quit because of this. The tools and software used for the job are pitiful. Half the time they are down, and when they are up they resemble something a high school student put together 20 years ago. The company claims the customer is important, but all support contracts are poorly written, intentionally misleading, and leading to numerous lawsuits. Beyond this, employees are constantly insulting customers while they're on hold to one-another. There is no managerial support to get unhappy employees to stay, regardless of how well employees are doing. Wages for new hires are constantly falling lower and lower below industry average, while Dell explains this by saying the "great" benefits make up for it. If you are at all driven, want to get ahead, and work hard then do not, for any reason, under any circumstances, apply for Dell tech support, it's the worst thing you can do for your career.

    Advice to Management

    Emphasize performance and accomplishments rather than seniority for "promotions." Better yet, implement promotions rather just allowing employees to apply for certain jobs when their time in their current one is long enough. Have front line managers get to know their employees and what their employees are supposed to be doing day-to-day.


  9. Helpful (1)

    Dell Leadership the Problem, But Employees Take the Punishment

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Oklahoma City, OK
    Current Employee - Sales Representative in Oklahoma City, OK
    Doesn't Recommend
    Disapproves of CEO

    Pros

    You are a used car salesman type which means you can make pretty good commissions until they shut the plant down.

    Cons

    They lie to you. Micro managed. Promised things that dont happen. Treated like a piece of meat. pressured to work a lot of overtime that you are not fairly compensated for. Screwed out of spiffs. Pressured to use dishonest sales techniques.

    Advice to Management

    Clean house and start over with the type of people who run Strabucks or Chick file'. Instead of trying to stick a cattle prod up every reps rectum to squeeze one more hour out of them, treat them like truly valued assets and recognize that a good days work is nothing to be ashamed of.


  10. Helpful (3)

    Worst job ever.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative IV in Round Rock, TX
    Former Employee - Inside Sales Representative IV in Round Rock, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    There are none except for its a job if you don't have one. But at this point I would choose to be unemployed over working at Dell.

    Cons

    They lie, cheat, work you to death for no reason, etc.

    Advice to Management

    Don't lie your way into getting someone to sign on - chances are if they are good enough for you to lie to their face, they are good enough to get a job elsewhere and you just spent major bucks training them for no reason.


  11. Helpful (3)

    Worst experience ever

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Testing Analyst IV in Round Rock, TX
    Current Employee - Software Testing Analyst IV in Round Rock, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    I had the chance to work with different cultures.

    Cons

    Employee are not respected. The only time Senior Management will talk to you is to let you go. Beware of one on one meeting with senior Management. You will use old and obsolete technologies. My experience with DELL was for me a dead end job, part of a losing team with no possibility of grow. Most of my time was spend in meeting, talking on the phone, replying to email and creating reports for management that no one care reading.

    Advice to Management

    Listen employees and stop treat them like they worth less than nothing.



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