Dell

  www.dell.com
  www.dell.com

Dell Reviews

Updated November 21, 2014
Updated November 21, 2014
3,950 Reviews
3.4
3,950 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dell Chairman and CEO Michael S. Dell
Michael S. Dell
2,422 Ratings

Review Highlights

Pros
  • work life balance; flexible work hours; empowered individual contributors (in 535 reviews)

  • They give you a very nice laptop and dock so you can work from home when needed (in 229 reviews)


Cons
  • Work-life balance can become a challenge; frequent reorganizations affect work quality (in 168 reviews)

  • The senior management reporting to Michael is very uneven with a couple of real bozos (in 81 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    it director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Austin, TX
    Current Employee - Director in Austin, TX

    I have been working at Dell full-time (more than 10 years)

    Pros

    good to learn about enterprise level technology; flexibility of work; global work

    Cons

    low salaries, lot of busy work; frequent reorgs

    Advice to ManagementAdvice

    stick with some strategy and dont keep on changing it

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Once a great, fun place to work....left with no confidence in a corporate vision/plan

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Sales Representative in Nashville, TN
    Former Employee - Technical Sales Representative in Nashville, TN

    I worked at Dell full-time (more than 8 years)

    Pros

    Worked with great people. Somewhat burned out towards the end but very capable and fun to work with
    Time off (grandfathered in) was exceptional. I had six weeks/year.
    Benefits were solid across the board and very reasonably priced

    Cons

    Lack of strategy on a corp level. Constant shifts in direction of the company
    New acquisitions not integrated well
    Jack of all trades, nothing done extremely well

    Advice to ManagementAdvice

    Pick a strategy and run with it. Remember your core and sell that. You don't make ipods/phones/tablets well. Focus on the enterprise. Do it well. Be more forward thinking and get back to taking care of your people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Too much change leads to non customer focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative II in Oklahoma City, OK
    Former Employee - Inside Sales Representative II in Oklahoma City, OK

    I worked at Dell full-time (more than an year)

    Pros

    Ability to work from home on certain days. Leader in IT upgrades and technology. Lots of Training

    Cons

    "It is like drinking from a fire hose" Too much for one person. Unable to move around the company unless you know someone. They say deal with "Ambiguity" Exactly what it is every year the company makes a change and it is unsettling for Customers. Quota's are surreal, if you blow it out of the water and get a big check. be prepared to save it to possibly paying back with the compensation plan you are under.

    Advice to ManagementAdvice

    When times are good nothing matters. mangers really don't care what you do. When times get tough and Quotas are high, they will ride you for every penny to be be made. Reports and reports on top of reports.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    A company in transformation struggling to adjust to new world dynamics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager in Austin, TX
    Current Employee - Program Manager in Austin, TX

    I have been working at Dell full-time (more than 3 years)

    Pros

    Quality People
    Technical Astuteness at a broad level.
    Community Involvement
    Remote working opportunities
    Good working environment & training opportunities

    Cons

    Now ownership or accountability at a broad level.
    Lack of focus at a sales level
    Struggling to transform from client to enterprise
    Regional execution & accountability to drive forward

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    My experience was positive while the company was doing well, and downhill once it was not.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hardware Engineer II in Austin, TX
    Former Employee - Hardware Engineer II in Austin, TX

    I worked at Dell full-time (more than 3 years)

    Pros

    - Work-Life Balance was excellent. There wasn't an expectation to take work home and managers were very understanding of personal commitments.
    - Co-Workers was great to work with.

    Cons

    - Lack of growth opportunities
    - Red Tape in getting the most basic things done
    - Fear of layoffs led to low motivation and low morale

    Advice to ManagementAdvice

    - Improve employee morale by allowing them to move among groups and learn newer skill sets
    - Improve processes by removing multiple levels of processing and approvals for requests

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    Great technology, bright professionals, many working at 130%.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing
    Former Employee - Marketing

    I worked at Dell full-time (more than 3 years)

    Pros

    People are intelligent, competent. Demanding environment, evolving technology and management messages. The time off policy is fair, 401K, health benefits are decent.

    Cons

    Be prepared to work long hours. Messages communicated at top levels of organization do not trickle to lower levels. Embracing the channel has been a tough row to hoe for several years. It would be nice if the organization were marching in lock step toward success. As it is the organization is highly siloed. Competition between groups mitigates total level of success the organization could achieve. Redundancy of job functions.

    Doesn't Recommend
    No opinion of CEO
  8.  

    Not a place for seasoned professionals with experience at market makers of other than client products

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at Dell full-time (more than 3 years)

    Pros

    Its a paycheck and they will give you a year to make it or break it. Base pay is in the higher end and OTE ( if you can make it) is market standard.

    Cons

    No long term sales strategy. Account assignment and goals set by finance most of whom couldn't find themselves around the field and no even less about the accounts they are assigning goal to. Great emphasis on how successful the going private has been, and it has for Michael Dell and Silverlake both of whom doubled their investments but for the rank and file zero... just constant change as management bungles along, moving the same tired upper level people from job to job expecting different results. Low field morale and tons of political in-fighting.

    Advice to ManagementAdvice

    Get real on your story. You want to be a PC company then be that and stopped putting out nonsense about convergence. Dell management ( those die hards who have never worked anywhere else but Dell and are mindless drones to Michael Dell need to go, if not just say it like it really is, your raping the company of your ego's and your own wallets with no concern for your employees, their families or their careers. Great place to work if you have to get a pay check or can work without having to think about the almost complete lack of consistent leadership from above the RSM level.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Still a Mail Order Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enterprise Sales
    Former Employee - Enterprise Sales

    I worked at Dell full-time (more than 3 years)

    Pros

    Good People to work with
    Good Compensation
    Great Name Brand Recognition

    Cons

    Leadership maintains a Mail Order mentality
    Difficult selling into Enterprise with management roots firmly place in Mail Order mentality
    Short Term Product Road Maps make it difficult to penetrate Fortune accounts

    Advice to ManagementAdvice

    If you are committed to re-defining Dell as a serious Enterprise supplier, you need to replace your senior management and executive leadership with seasoned enterprise sales leaders and retire your existing leadership team who still maintain your mail order mentailty.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    IT Service Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Service Management in Plano, TX
    Former Employee - IT Service Management in Plano, TX

    I worked at Dell full-time (more than 10 years)

    Pros

    Worked for the services industry of the Dell side. Good benefits, some of the teams are still very high functioning, a great group to be a part of and have made strong business connections.

    Cons

    Benefits are lacking and have steadily declined, leadership is disconnected, and their vision seems to be altogether changing gears and lacks true IT direction into what appears to the innovating and up and coming to what service is and the customer's needs are.

    Advice to ManagementAdvice

    Listen to your customer's needs and what the industry standard is moving towards. Be more innovative and cutting edge.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Excessive Outsourcing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Support Analyst in Lincoln, NE
    Former Employee - Network Support Analyst in Lincoln, NE

    I worked at Dell full-time (more than 3 years)

    Pros

    -Great work life balance, depending on your job

    Cons

    -A large amount of outsourcing
    -Chaotic middle management
    -Low pay

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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