Dell Reviews

Updated April 17, 2015
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Employee Reviews

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  1. Senior Alliance Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dell full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    - Established company with a long history
    - Opportunity to work remote
    - Bright co-workers

    Cons

    - Extremely bureaucratic
    - Average benefits
    - Top-down management

    Advice to Management

    - Trust your employees more to make the right decisions

  2. Secure job, low pay, bad management

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dell

    Pros

    Flexible hours. PBA and Vacation days. Not being micromanaged. Ability to work from home as needed.

    Cons

    Little room to advance. Not being appreciated.

    Being told to not take ownership of incidents so that other teams / managers look bad.

    Very low pay.
    Level 3 support makes less than level 2 in some roles.

    Advice to Management

    Promote hard workers - don't promote and cover for teams that don't do their work. Offer fair salaries.

  3. Software Specialist - Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dell full-time (more than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The people on my teams through the years were the best thing about working at Dell. You get a lot of vacation time, if you can actually find the time to take it and they have always been pretty good about work life balance.

    Cons

    When I first started at Dell about 15yrs ago, it was a great place to work. The company cared about its employees and they showed it in many ways (not just money), but as the company grew and more and more executives came between the employees and Michael Dell, things deteriorated. Plus they out sourced one of the most crucial jobs - order processing - to India, so getting things processed in a timely manner so that you can hit your number and actually get paid, became a second full time job.

    Many good managers and reps have left over the last few years and the people that are replacing them are not up to the task.

    Advice to Management

    Remember who built this company and reward your employees. Show them that they actually mean something to the company are not just a number. And work on offering more competitive salaries. The day I left Dell my SALARY was bumped up over $10K and that is guaranteed money.

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  5. IT Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dell full-time

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The only real pro was being able to work remotely, which was appreciated since almost all dev and test teams are located outside the US and you have to work ungodly hours to try and meet with them.

    Cons

    -Raises/promotions are based on tenure, not merit.
    -Promotions are based on who you know, not what you know or how capable you are.
    -An insane amount of red tape for even the smallest tasks.
    -Lack of training and realistic expectations. There was actually a class my colleagues and I were scheduled to take dealing with tight schedules, and it got cancelled because of "unrealistic time constraints". Can't make that up.
    -Status meetings just for the sake of status meetings, which were redundant and took away from actual work time.

    Advice to Management

    Get rid of your bloated upper-middle management and remove roadblocks for workers to get things done. Every activity required a form to be filled out. Getting resources staffed to your projects was a nightmare. Between status-ing projects to management, preparing for those meetings, and other compliance related activities, I easily lost 8-10 hours of productivity per week. Does that sound like an efficient way to manage an organization?

  6. Helpful (1)

    Good place to work, but workforce generally unhappy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Boston, MA
    Former Employee - Account Executive in Boston, MA

    I worked at Dell full-time (more than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Dell is generally a decent place to work. There is a lot of opportunity to move around within the organization and there are many things to learn.

    Cons

    There's definitely a presence of people who have been around a very long time, who are not necessarily top performers. The quality of employees has steadily declined, with the tenured people not being the best and the brightest, but they're typically those who learned to play the game.

    Advice to Management

    Find a focus. If you want to acquire more companies - quit buying the 4th best company and internally promoting it as "the best." Seek some differentiation. Also - kill work from home.

  7. Director of Marketing

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dell

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Great energy, entrepreneurial spirit, Michael Dell, these guys were known to move quick, great for early career hires to learn and build strong foundation

    Cons

    Lots of org / leadership changes and politics, often lack of consistent strategy, the further away from Austin, the more removed from career opportunities unless in top ranks

    Advice to Management

    Focus on your people, diversity and talent. Less politics, manage what matters most, refocus on customers and talent outside of the US

  8. Helpful (1)

    A 4 year slide

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Plano, TX
    Current Employee - IT Manager in Plano, TX

    I have been working at Dell full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Access to cutting edge technology, large leveraged groups to learn from, safety of big financial backing to keep the lights on and the water running.

    Cons

    Consistent off shoring and cost cutting has gutted the joy out of the position. Not unlike other large technology firms, especially those in ITO, Dell has consistently moved jobs abroad to save money. Those left behind in the sttes are saddled with more work, no raises, and worse and worse benefits

    Advice to Management

    You are now a private company, yet still act like you need to hit quarterly financial results for Wall Street. Do something different then the IBM and HP's of the world. Management is not something you can outsource to India, the customers and especially the staff want real leaders standing in front of them and being part of the team.

  9. Ok, Depends on your Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support Engineer in Nashville, TN
    Former Employee - Sales Support Engineer in Nashville, TN

    I worked at Dell

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexibility and ability to move within company

    Cons

    Stay away from Consumer if it still exists

    Advice to Management

    Stop with the micro management

  10. Best place to work for benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Analyst in Nashville, TN
    Current Employee - Technical Support Analyst in Nashville, TN

    I have been working at Dell full-time (more than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great benefits. They listen to the employees.

    Cons

    It is a corporation, so they can and will move complete divisions out of the city you work in.

    Advice to Management

    Keep policy changes updated to employees.

    Dell Response

    Mar 30, 2015Candidate and Employee Experience Team

    Appreciate the review and post! Will definitely share with our leaders how critical ongoing communications across our teams are to our employees - especially given that our team members are located ... More

  11. Helpful (1)

    Director, Services

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dell

    Pros

    Pay is good. Flexible on working from home. People that I work with are efficient

    Cons

    Too much conflict about direction, too many bosses and executives without much to do.

    Advice to Management

    Reduce the number of executives and keep the ones that really understand the business rather than the ones that have very little experience in respective area. Many of the executives are disconnected from what is really happening and make conclusions in a vaccum.

    Dell Response

    Mar 30, 2015Candidate and Employee Experience Team

    Thank you for your review. In particular, your advice to management is really good feedback for our leadership team!

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