Dell

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Employee Reviews

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  1. 2 people found this helpful  

    Experiences with Dell at large may vary, but steer clear of online marketing positions...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Consultant in Round Rock, TX
    Current Employee - Marketing Consultant in Round Rock, TX

    I have been working at Dell full-time (more than 3 years)

    Pros

    Great for resume-building -- endless opportunities to take on new projects provided that you actually have time to pursue them.

    Endless opportunities to test new ideas or strategies without an unreasonable fear of reprisal for unsuccessful initiatives.

    The online/ecommerce organization has a reputation as a sink or swim environment and outside employers place a high value on those with tenure who have managed to survived despite a lack of training or mentoring.

    Cons

    Regardless of your individual contributions and performance -- without exception, you will always be chastised for not producing more or generating more revenue each quarter regardless of whether your department has been downsized, "re-organized", or resources have been cut.

    You will be worked to 125% of your capacity at all times.

    Opportunities for advancement are virtually non-existent and the organization over-relies on contractors to fill positions under false pretenses that they will be hired on as full-time employees once they have proved themselves.

    Your role will change like the weather and as a result you will never have the opportunity to truly master any skill set.

    There are roadblocks around every corner. Departments that should be aligned rarely cooperate and have markedly different agendas.

    Advice to ManagementAdvice

    Be transparent with employees about the future of the business and reward those who go above and beyond.

    Nurture talent instead of driving them away by working them to the bone.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Portfolio Manager for Dell Financial Services.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Portfolio Manager in Round Rock, TX
    Former Employee - Portfolio Manager in Round Rock, TX

    I worked at Dell

    Pros

    Dynamic company with potential growth in the industry.

    Cons

    Lots of change on a daily bases with direction.

  3.  

    The people are generally great, as individuals, but the company struggles to align organizationally to optimize talent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Services Pursuits Lead in Plano, TX
    Current Employee - Services Pursuits Lead in Plano, TX

    I have been working at Dell full-time (more than 10 years)

    Pros

    The people, especially those with a long history in Services going back to Perot Systems. Hard-working, team-focused, and absolutely brilliant at what they do. Our solution architects, pricing, and business development leads are second to none.

    Cons

    Our direction is never clear, as we seem to want to be all things to everyone. We have also shifted strongly to low-cost resources recently, and that has cost us many good people, even as we gain quality from those low-cost resources. The knowledge drain from people leaving as our direction changes is impossible to replace. Moreover, there are still two separate companies and cultures - hardware/software and services. There are efforts to bridge this gap with cross-functional pursuit teams, but silos are still mostly prevalent.

    Advice to ManagementAdvice

    Pick a direction, stick to it. If you are going to move to an offshore-focused hiring and delivery model, state it, tell each department what it means to them, and let them make choices in a clear context. Morale suffers when you do not. We can all read the tea leaves, but without clear statements of intent, we have to assume based on trends. Also, learn from the best organizational acquisition you've made: SecureWorks. You made them part of Dell, but never changed what they fundamentally had been doing well, and with whom they did it, once acquired. You focused on NOT BREAKING WHAT WORKED first, then taught the two organizations to coexist. A few months of bumps was a small price for a pipeline full of wins; in contrast to Perot Systems, wherein you focused on molding the model to your organization (poorly), lost customer confidence, and spent more than half a decade proving to old customers and new prospects that you weren't merely a hardware company giving a courtesy nod to services.

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Internal IT Support makes your job really hard at Dell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    I have been working at Dell full-time (more than a year)

    Pros

    As a technology company, most colleagues really understand technology well.

    Cons

    The internal IT department prevents people from getting work done.

    Advice to ManagementAdvice

    Look at real life examples of what is happening. A Dell employee conducted 3 weeks of training at a customer site using an HP laptop because Dell IT could not fix her computer and the Dell policy would not allow her to order a new one.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Getting better, lots of room for improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager
    Current Employee - Product Manager

    I have been working at Dell full-time (more than 3 years)

    Pros

    Reasonable work/life balance. Remote work is fully supported.
    Company wants to improve.
    Some of the people are smart and honest.
    Good high level strategy, synergy between the hardware/software/services.

    Cons

    Too many of the employees aren't technologists. They are looking for an easy way out - without understanding what Dell does or any notion of a trade-offs.
    Fragmented and old IT - really hard to use.
    There is a disconnect between the entrepreneurial spirit that is promoted and the way things really work. Most managers are afraid to make decisions.

    Recommends
    Approves of CEO
  7.  

    Dell is ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Network Engineer in Plano, TX
    Former Employee - Senior Network Engineer in Plano, TX

    I worked at Dell full-time (more than 3 years)

    Pros

    Nice benefits (Although there are better out there). Great people.

    Cons

    Stingy on raises. Middle management is very lacking. The culture management breeds is not healthy.

    Advice to ManagementAdvice

    Hire technical managers who actually understand what they're managing. It sucks having to do the job and train your boss on what you're doing at the same time. They should come knowing what they're doing. They should also not be making very much more than the engineers who are actually doing their jobs for them a majority of the time because they lack the knowledge to do the job themselves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Just another big company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer in Austin, TX
    Former Employee - Software Developer in Austin, TX

    I worked at Dell full-time (more than a year)

    Pros

    Don't have to work very hard

    Cons

    If you have any aspirations or want to improve your skills, look elsewhere. Dell is a big corporate bureaucracy that just wants to turn the crank. Sure the execs might throw in catchy phrases like innovative engineering. At the end of the day the bean counters run the show and any risk is too much risk. They are comfortable riding the current cash cow, even if it's a dying one.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Becoming fewer opportunities for growth and promotion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Consultant in Austin, TX
    Former Employee - Finance Consultant in Austin, TX

    I worked at Dell full-time (more than 5 years)

    Pros

    Still one of the larger companies headquarter in Austin, TX. Pay and benefits is good for the area. Working from home flexibility is an added perk

    Cons

    Lots of good leadership has left the company and limited growth with many jobs moving over seas. Also, at times very political, with people being promoted for the wrong performers (often people that manage up well)

    Advice to ManagementAdvice

    Need better career guidance and planning discussions. Also, need to strongly look at people that are people managers that should not be.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Repeating the same failures over and over again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Analyst in Austin, TX
    Former Employee - Program Analyst in Austin, TX

    I worked at Dell full-time (more than 3 years)

    Pros

    Can hide within the large infrastructure. Reasonable pay if you enjoy playing the corporate political games. Good pay if you are in a peripheral role and aren't responsible for actually doing the hands on work (those people get screwed).

    Cons

    Too big, moves slow, too many meetings, no one wants to make a decision but instead call meetings to get everyone to buy-in so they don't have to take the blame if/when problems arise. Too many layers of overhead and management (people managers, project manager, program managers, etc, etc). Keep pay low by out-sourcing, off-shoring and using vendors for lots of positions, departments and functions - this rips at the shared fabric of Dell success and undermines the control Dell employees have over their own future/stability.

    The same problems come up on every project, lots of pressure, stress, tension, finally management engages, pulls extra resources in to get things back on plan, cut features (or fix them with update post-release), lower severity of outstanding issues and plow forward. Rinse, repeat.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    not bad, stagnant

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dell

    Pros

    laid back atmosphere, okay compensation

    Cons

    No real opportunity for growth

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