Dell

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Dell Reviews

Updated Jul 31, 2014
All Employees Current Employees Only

3.3 3,519 reviews

71% Approve of the CEO

Dell Chairman and CEO Michael S. Dell

Michael S. Dell

(2,177 ratings)

60% of employees recommend this company to a friend

Review Highlights

Pros
  • work life balance; flexible work hours; empowered individual contributors (in 468 reviews)

  • They give you a very nice laptop and dock so you can work from home when needed (in 158 reviews)


Cons
  • Work-life balance can become a challenge; frequent reorganizations affect work quality (in 146 reviews)

  • The senior management reporting to Michael is very uneven with a couple of real bozos (in 75 reviews)

More Highlights
3,519 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Career Opportunities

     

    Disappointing

    Anonymous Employee (Current Employee)

    ProsWork from home health benefits

    ConsBad management no training

     

    Cool

    Anonymous Employee (Current Employee)

    ProsOkay place to work at.

    Consno cons to be talked about.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    not sure what direction its taking

    Anonymous Employee (Current Employee)

    ProsAt the core, the company has great benefits and values

    ConsA shotgun approach with numerous acquisitions but no strategy to meld the companies and cultures.

    Advice to Senior Managementstep back and recreate the core dell with a single message and team.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Bidding low in order to win govt contracts

    LAN Administrator (Current Employee) Bethesda, MD

    ProsFor entry-level jobs, there are opportunities if you're willing to accept below market pay. Mid-level job rates are better aligned with the market. The low bidder strategy initially got the company the lion's share of IT contracts, creating employment opportunities

    ConsNot too many opportunities to move up. One gets the sense that the company just cares about filling a job slot and keeping that slot filled indefinitely. Employees are always getting creative reasons why they will not get raises-even cost-of-living raises. The company fosters a culture where folks make decisions more for self-preservation rather than to benefit the company's mission. Benefits are not great but align with most companies in the market.

    Advice to Senior ManagementBe more transparent. Provide real prospects with measurable goals for career growth by setting expectations and rewarding employees when they attain or exceed those goals. These types of actions will motivate employees to work even harder for the company because they feel like they are stakeholders in the company's success.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Exhausted and Anxious working for Dell Services TPA

    Customer Service Representative (Current Employee) Lincoln, NE

    ProsGood health benefits, LOMA free training, free weight room for employees, good time off policies and 1 week per year you have worked vacation time (ex 1 week for 1 year of time). Has a beautiful campus. Has a good Employee Purchase Program. Have wonderful co workers who understand what each other is going through and will help you as much as humanly possible. The company does have an ethical code that it does stand up for. Volunteering does have its perks here also.

    ConsThere is no real training as it is sink or swim with the small amount of training you (hopefully) get. There is not enough people in most departments. Due to the privatizing of the company, all bonuses have been frozen indefinitely. Still making base pay after two years. Overtime swings from mandatory every night to none at all with no warning. Many people doing 3-4 peoples jobs with no incentives and no time to do their own (as there is no time between calls to note, do tasks, or breathe for that matter). Promotions are only if you are a favorite.

    Advice to Senior ManagementPlease have better work life balance and more training!! Many of us are exhausted and are working ourselves to the core for a management team that does not care for us.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Can be a good company

    Anonymous Employee (Former Employee)

    ProsGood benefits, remote or tele-work options are good, ability to move around company to a new position.

    ConsNeed better communication as to what is really going on in the company. Need better systems.

    Advice to Senior ManagementTry not to be all things to all people. Need to focus on strengths of the company and do those well.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good culture but functionally fragmented

    Anonymous Employee (Former Employee) Austin, TX

    ProsTeamwork and customer-centric. There is a natural passion for customers and everyone is on the same team when it counts. Good mobility within the company to experience different jobs and cross-functional roles. Finding the right mentor is key, and the people are more than willing to help you. Communication has improved considerably from top-down.

    ConsSlow to change and functionally fragmented. Company operates still on the Sales transaction of a PC. This is the core of Dell (selling PCs); however, going private is intended to truly speed the strategy to a Solutions based IT provider... this includes evolving the Portfolio of products, Sales, Manufacturing, and Delivery of such solutions to the Customer. This evolution competes with the 'transactional model' and there is a much needed investment of People, Process, and Technology to enact change. Unfortunately, Dell is slow to change and there seems to be a lack of direction provided to the front line team members. This causes frustration and inconsistency across the end-to-end value chain (Sales, Manufacturing, Delivery). As well, there is a noticeable over-burdened team of Talent that is executing on the day-to-day mission in conjunction with being the key change agents. Customer experience can suffer as a result.

    Advice to Senior ManagementAccelerate change but do not sacrifice your customers. Set the direction, set the framework for change, enlist change agents to lead, drive the change across end-to-end functions (instead of 'pockets' of change that are not functionally integrated), don't impact the core of your largest accounts during this change

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Life At Dell

    Services (Current Employee) Round Rock, TX

    ProsFast paced, interesting work. Pays better than many other area employers. Opportunity for job changes and promotions. Bonus is nice.

    ConsConstant changes, lots or reorgs. Like with any large company there is a large amount of politicking that goes on. Networking is key to success.

    Advice to Senior ManagementStop reorging

    Yes, I would recommend this company to a friend

    1 person found this helpful  

    Dell is an ok place to work if you are a part of the "boys" club if not look elsewhere.

    Anonymous Employee (Current Employee)

    ProsFlexible schedules
    Personal time off
    Vacation
    Holiday pay
    Benefits

    ConsMediocre management
    Cliques
    Pay
    Lack of advancement opportunities

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Great income for sales, but no job security even for high performers

    Inside Sales Representative III (Former Employee) Nashville, TN

    ProsGreat income and fast upward movement possible for sales, at least.

    Relationship Sales is challenging and rewarding, and the Nashville culture is pretty great most of the time.

    Vendor-sponsored product fairs and lunch 'n' learns provide free food and random trinkets regularly - this can be a con too if you can't say no to Gigi's cupcakes once in a while!!

    ConsManagement is hit or miss because they usually promote interested high-performing sales reps to management - and a good sales rep is not always a good manager. Some are really good, and a few are terrible.

    Not enough communication about how quotas are set, so they often seem arbitrary and sometimes unfair.

    Activity metrics aren't hard to hit, but don't usually have any direct correlation to results and can be a distraction from other activities that actually produce better results. Furthermore, they make the activity metrics a requirement to keep work from home perks, so if working from home a couple of days a week is important to you, the distraction is absolutely required.

    In sales, there are constant rumors about massive layoffs coming down the pike, because they do happen and it's often the people who have been around a long time and performed consistently who are the first to go. If you've had one bad quarter and the layoff comes at the end of that quarter, you're likely to be on the chopping block. Especially if you've received some merit increases in salary over the years and sit at the high end of the pay scale for your group/division. Granted, all of this was before the company went private and so it may have changed. Probably not... :)

    Advice to Senior ManagementFind a way to consider long-term consistent performance over the "what have you done for me this quarter" mentality - customers don't like changing reps all the time, so it just doesn't make sense to keep up the revolving door. It costs you more to hire and train a new person than to give someone who's had a bad quarter or two a chance to turn things around.

    Yes, I would recommend this company to a friend

    Dell Response

    Jul 14, 2014Candidate and Employee Experience Team

    Thank you for your thorough review and your honesty. We have a process whereby we share the reviews on Glassdoor with our leadership team that is critical to our future improvements and success ... More

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