Dell

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Dell Reviews in Tennessee

Updated December 13, 2014
Updated December 13, 2014
4,045 Reviews
3.4
4,045 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dell Chairman and CEO Michael S. Dell
Michael S. Dell
2,469 Ratings

Review Highlights

Pros
  • work life balance; flexible work hours; empowered individual contributors (in 557 reviews)

  • They give you a very nice laptop and dock so you can work from home when needed (in 245 reviews)


Cons
  • Work-life balance can become a challenge; frequent reorganizations affect work quality (in 170 reviews)

  • The senior management reporting to Michael is very uneven with a couple of real bozos (in 81 reviews)

More Highlights

114 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Technical Support Specialist in Nashville, TN
    Former Employee - Client Technical Support Specialist in Nashville, TN

    I worked at Dell full-time (more than 5 years)

    Pros

    Life / Work balance. Opportunity to grow and Educational Expense Reimbursement.

    Cons

    Employee metrics measurement is not a very accurate method of judging employee competence.

    Recommends
    Positive Outlook
    Approves of CEO

    Dell Response

    Oct 27, 2014Candidate and Employee Experience Team

    Thank you for your review. We agree, our work/life balance continues to improve and be one of the best parts of the employment value we can offer to our team. We are also thrilled to hear that you ... More

  2.  

    Good but not for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Nashville, TN
    Current Employee - Account Manager in Nashville, TN

    I have been working at Dell

    Pros

    By far the best part of the job are all the great people there. some bonuses and prizes can be great but they keep getting fewer and fewer.

    Cons

    Every quarter you wonder who is leaving and hope that you job is not on the line. the constant restructuring is annoying, in one year i had four desk moves a team change and territory change. these changes make it difficult for you to gain trust in your customers.

    Advice to ManagementAdvice

    stop telling people there is good work life balance.

    Recommends
    Negative Outlook
    Approves of CEO
  3.  

    Once a great, fun place to work....left with no confidence in a corporate vision/plan

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Sales Representative in Nashville, TN
    Former Employee - Technical Sales Representative in Nashville, TN

    I worked at Dell full-time (more than 8 years)

    Pros

    Worked with great people. Somewhat burned out towards the end but very capable and fun to work with
    Time off (grandfathered in) was exceptional. I had six weeks/year.
    Benefits were solid across the board and very reasonably priced

    Cons

    Lack of strategy on a corp level. Constant shifts in direction of the company
    New acquisitions not integrated well
    Jack of all trades, nothing done extremely well

    Advice to ManagementAdvice

    Pick a strategy and run with it. Remember your core and sell that. You don't make ipods/phones/tablets well. Focus on the enterprise. Do it well. Be more forward thinking and get back to taking care of your people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great atmosphere and wonderful people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Nashville, TN
    Current Employee - Inside Sales Representative in Nashville, TN

    I have been working at Dell full-time (more than 5 years)

    Pros

    Great benefits, great training, room to advance.

    Cons

    Long hours, heavy workload, it is a job!

    Advice to ManagementAdvice

    Keep up the good work, listen to employees suggestions.

    Recommends
    Positive Outlook
    Approves of CEO

    Dell Response

    Oct 27, 2014Candidate and Employee Experience Team

    Thanks for the review! We agree, at Dell, there is a lot to do but our team members are empowered to take advantage of their benefits including time off and flexible work hours. We are happy you are ... More

  6.  

    Great place to gain experience, fun culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Nashville, TN
    Former Employee - Inside Sales Representative in Nashville, TN

    I worked at Dell full-time (more than 3 years)

    Pros

    Good atmosphere, Opportunities to learn and develop career

    Cons

    Retail Hours, Mandatory OT during holiday season

    Recommends
    Approves of CEO
  7.  

    Terrible morale and environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Nashville, TN
    Former Employee - Account Executive in Nashville, TN

    I worked at Dell full-time (more than 3 years)

    Pros

    Decent pay and benefits are the only reason I lasted as long as I did at Dell. Management is corrupt and your career growth is completely capped in Nashville.

    Cons

    Morale. There is nothing like dreading going into work everyday in fear of losing your job. Don't you dare be even a couple of minutes late, you essentially have to clock in and you will be punished.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    The time I worked there, they had plenty of work, so naturally we worked as many hours as we wanted

    Current Employee - Computer Systems Analyst in Nashville, TN
    Current Employee - Computer Systems Analyst in Nashville, TN

    I have been working at Dell full-time (more than 3 years)

    Pros

    Plenty of overtime, lots of backlog orders.

    Cons

    Pay was not so good, long hours

    Recommends
    Neutral Outlook
  9.  

    Cog in the machine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative III in Nashville, TN
    Current Employee - Inside Sales Representative III in Nashville, TN

    I have been working at Dell full-time (more than 10 years)

    Pros

    The benefits are great & you get a lot of time off. The people you work with are very nice & there are opportunities to advance if you're willing to relocate & know how to play the politics of the office

    Cons

    The pay has been flat for many years, not keeping in line with the number of responsibilities & products that have been added to the role, in addition to not keeping in line with inflation & the cost of living. There is a success tax: the better you do, the more is asked of you for the same or sometimes even less pay.

    Advice to ManagementAdvice

    Start caring about the people again & not just the numbers. Years ago Dell was a place that cared about it's employees first, the bottom line second. That mentality has been gone for some time.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Too many metrics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Client Support Specialist in Nashville, TN
    Former Employee - Senior Client Support Specialist in Nashville, TN

    I worked at Dell full-time (more than 3 years)

    Pros

    Great benefits, great pay for entry level tech support agent. Troubleshooting experience is invaluable

    Cons

    Metrics.......impossible to meet the many many metrics that are used to judge performance.

    Advice to ManagementAdvice

    Get rid of the metrics that don't mean much.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Administrative Assistant with Dell for over 14 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Assistant in Nashville, TN
    Current Employee - Administrative Assistant in Nashville, TN

    I have been working at Dell full-time (more than 10 years)

    Pros

    Good pay. Generous and ethical company

    Cons

    very vulnerable to race claims. Blacks are treated with kid gloves

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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