Dell Reviews

Updated July 22, 2015
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3.4
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Dell Chairman and CEO Michael S. Dell
Michael S. Dell
89 Ratings

Pros
  • I maintain a very healthy work/life balance by putting boundaries up in my day / week / year that are reserved for personal time (in 557 reviews)

  • Some teams are open for work from home (in 245 reviews)

Cons
  • Work-life balance is only there "if they like you/" Training is only done just to say "it's done (in 170 reviews)

  • Poor senior management at the regional level (in 81 reviews)

More Pros and Cons

134 Employee Reviews

Sort: Popular Rating Date
  1. Sr Pro Technical Support Analyist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Pro Support Technical Support in Nashville, TN
    Former Employee - Senior Pro Support Technical Support in Nashville, TN

    I worked at Dell full-time (More than 10 years)

    Neutral Outlook
    Neutral Outlook

    Pros

    Great Working hours and benefits , Team Spirit , Excellent Training,

    Cons

    None that I can think of.

    Advice to Management

    Keep Progress of your best employees and document better and discipline agents that are not productive more often. Give them the training they need to succeed and have them shadow with Sr. Agents to see how the job is done properly more often for recurring training.

    Dell Response

    Jul 27, 2015 – Candidate and Employee Experience Team

    Thanks for your feedback. Your advice to management is particularly helpful. We review this content on a routine basis and share with our executive leaders.


  2. Sales Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN

    I worked at Dell full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Fun atmosphere, great people, and good benefits

    Cons

    work life balance. Crazy work schedules


  3. Director of Sales Operations / Chief of Staff

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chief of Staff in Nashville, TN
    Current Employee - Chief of Staff in Nashville, TN

    I have been working at Dell (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Incredible talent and opportunities to do about anything you put a plan in place to go do. The flexibility and outcome focused work environment is fantastic.

    Cons

    Limited salary movement and increase really only come from promotions. These can be tough without moving across segments.

    Advice to Management

    Stay the course, but don't forget about the meritocracy.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Nashville, TN
    Current Employee - Account Manager in Nashville, TN

    I have been working at Dell (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pretty good benefits, 401k match.

    Cons

    Management, unrealistic expectations, overall culture,

    Advice to Management

    Treat your reps like adults and promote based on merit, not just who is the most "likable".


  6. Helpful (3)

    Never Ending Quotas

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tennessee in Nashville, TN
    Former Employee - Tennessee in Nashville, TN

    I worked at Dell

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great Benefits, and flexible schedule

    Cons

    Every time you hit your quota, they raise it. There is no such thing as job security. The minute you don't hit your number they threaten to fire you. Very stressful environment.

    Advice to Management

    Take more time to listen to employees ideas, especially if they work and make them more productive.


  7. Good benefits and fun work environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Manager in Nashville, TN
    Former Employee - Inside Sales Manager in Nashville, TN

    I worked at Dell full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great benefits, 401k matched, paid vacation and sick time, and easy to move up in the company

    Cons

    Shift times. most of the time my schedule was 12-9 and off random days like thursday/sunday


  8. Inside Sales Representative III

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN

    I worked at Dell

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits, good vacation package, decent bonus opportunities

    Cons

    Extremely long hours, too many metrics


  9. Sales Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative II in Nashville, TN
    Current Employee - Inside Sales Representative II in Nashville, TN

    I have been working at Dell full-time (More than a year)

    Pros

    Great training and incentive structure.

    Cons

    Too much control from management, too many meetings.

    Advice to Management

    improve culture


  10. Helpful (3)

    Nothing But A Revolving Door

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative II in Nashville, TN
    Former Employee - Inside Sales Representative II in Nashville, TN

    I worked at Dell full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The earning potential there is good and they also have annual trips for high performing sales people. Good, but expensive, benefits.

    Cons

    Dell is way too concerned about activity metrics. EVERYTHING has a metric tied to it so it appears as though they often forget what the end goal is by chasing metrics. Career paths are more limited than they advertised. Comp plan changes always favor Dell. There is always someone over your shoulder for something. Quotas are unrealistically high so you spend more time than necessary chasing an enormous quota.

    Advice to Management

    Learn how to listen to your employees and actually take their advice into consideration. The Big Brother mentality is a major turnoff.


  11. technical support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support in Nashville, TN
    Current Employee - Tech Support in Nashville, TN

    I have been working at Dell full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Pay is above market ........

    Cons

    Macro management. ...... ....... .......

    Advice to Management

    Ease



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