Delta Air Lines Reviews

Updated March 26, 2015
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4.0
729 Reviews
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Delta Air Lines CEO and Director Richard H. Anderson
Richard H. Anderson
394 Ratings

Pros
  • The pros of working here are the "perks" the major one being the flight benefits (in 160 reviews)

  • Travel benefits are amazing, you can travel the world if you take advantage (in 70 reviews)

Cons
  • Work-life balance in Finance can be a challenge (in 11 reviews)

  • Flight benefits are moot when there are no seats on over-utilized aircraft (in 21 reviews)

More Pros and Cons

Employee Reviews

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  1. Great experience! With international family and friends however not my own personal long term career choice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dutch Translator in New York, NY
    Current Employee - Dutch Translator in New York, NY

    I have been working at Delta Air Lines

    Pros

    Great travel and customer experience. Excellent crew and team communication skills acquired, each day of work was a unique group of aviation professionals.

    Cons

    Time away from home, physical & psychologically demanding per safety and alertness in flight.

    Advice to ManagementAdvice

    Equality and platform for flight attendants to openly express daily operations.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ramp Agent
    Former Employee - Ramp Agent

    I worked at Delta Air Lines full-time (more than a year)

    Pros

    Management is dedicated to making work a positive experience. I was a ramp agent and the PL's were great.

    Cons

    The pay scale for the first few years is rather low, but if you put in the time the pay gets more reasonable.

    Advice to ManagementAdvice

    Sometimes management was too hands on. More trust in employees making decisions would be nice.

    Recommends
    Positive Outlook
  3. Incredible learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Sales Agent in Cincinnati, OH
    Former Employee - Reservation Sales Agent in Cincinnati, OH

    I worked at Delta Air Lines full-time (less than a year)

    Pros

    Working at Delta is like working with all of your most fun family members. Everyone has your back and encourages you to be the best person you can be. The company holds true to its core values, and the flight perks are great.

    Cons

    You have to know how to handle an upset passenger. People get frustrated when things dont go as planned and they take it out on the employees. You just have to remember that they're upset because they may be missing a vacation day, a funeral or a day they may never get back. Put yourself in their shoes.

    Advice to ManagementAdvice

    The only thing I would improve on is the training course for RES employees. Six weeks isn't a lot to cram everything in. Maybe starting hands on... Train on sales for 2 weeks, get on the phone, make sales and then move to the next subject. I think getting the phone jitters out of the way up front would be very helpful.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. Great company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Intern - Hourly in Atlanta, GA
    Former Intern - Intern - Hourly in Atlanta, GA

    I worked at Delta Air Lines as an intern (less than a year)

    Pros

    I worked as an Intern at Delta Air Lines and had a pleasant experience. Room for advancement within, great company culture and satisfied employees.

    Cons

    Can be very cut-throat at times.

    Recommends
    Positive Outlook
  6. Sales trainer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delta Air Lines

    Pros

    It was a great place to work, because I had the opportunity of impacting knowledge.

    Cons

    Very demanding atmosphere for consistence of service delivery.

    Advice to ManagementAdvice

    Create more opportunity for advancement.

    Recommends
    Positive Outlook
  7. Customer Service Agent for three years seemed fair.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Detroit, MI
    Former Employee - Customer Service Agent in Detroit, MI

    I worked at Delta Air Lines part-time (more than 3 years)

    Pros

    Good chance of working alongside a diverse and delightful portfolio of colleagues. Travel benefits allow you to literally see the world. Pay is mostly competitive considering industry changes.

    Cons

    Corporate hierarchy makes recognition difficult. A few, and certainly not all, performance leaders seem disconnected from floor operations despite.

    Advice to ManagementAdvice

    Consider the views of those closer to the lower levels of the organization. It felt as if the messages sent downward weren't considering this.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. Best job ever. Great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delta Air Lines

    Pros

    Great pay, flexible work rules, flight benefits, 401k, medical

    Cons

    Can be very stressful at times dealing with demanding customers.

    Advice to ManagementAdvice

    Continue the great work and listen to your agents as you have been. Really a fan of what Mr. Anderson have done for this company.

    Recommends
    Positive Outlook
    Approves of CEO
  9. Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent (CSA) RR
    Current Employee - Customer Service Agent (CSA) RR

    I have been working at Delta Air Lines

    Pros

    Flight benefits, great co-workers, opportunities and awesome company...Richard Anderson!

    Cons

    No company is perfect...neither is Delta, some negative "merger" co-workers...plenty of prima donna passengers.

    Advice to ManagementAdvice

    100% fairness in dealing with employees needs improvement.

    Recommends
    Positive Outlook
    Approves of CEO
  10. Communication Issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delta Air Lines part-time (less than a year)

    Pros

    We it comes to getting a call the human resources are OK with their follow-ups.

    Cons

    When it c comes to preparing for the interview the resources they supply aren't exactly helpful. I've utilized both their phone lines and email address to prepare for and interview but didn't get a response later on (email). When it comes to the phone system, you feel like your try to solve a puzzle. Each time I called the proscribed number I was transfered to the same extension. (Full voice mail box)

    Recommends
    Positive Outlook
    No opinion of CEO
  11. Great place to work with emphasis on diversity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    I have been working at Delta Air Lines

    Pros

    The company offers excellent cutting edge training for the Customer Service Agents. The training is offered monthly and sometimes on a weekly basis.

    Cons

    The Senior Leadership is sensitive to lower level employee needs and concerns. The hear the requests for career development opportunities.

    Positive Outlook
    Approves of CEO

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Delta Air Lines

 
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