Deluxe Corporation Reviews

Pros

I made some very nice friends at this Company. The benefits were very good, the compensation was adequate in my early years.

Cons

Too much favoritism and no recognition from my team lead in Lancaster, Calif., no pay raises for two consecutive years. HR had no clue and antagonized the situation pushing me to turn in my resignation after almost 13 years of employment. Management's narrow minds and favoritism is the cancer which causes low morale. Management takes care of the ones they like and ignores the ones they dislike.

Advice to Senior Management

This is a professional company, get professional Management, I know of only one Team Lead that had a degree, the others moved into management by favoritism, not by any measure of competanc e. Quit ignoring the employee, be fair, listen and CARE!!!

Pros

Good solid health benefits, decent 401K set-up. On-site department managers for the most part were helpful and encouraging. The people made the division. Shifts banded together to form a cohesive working environment. Time off was earned and some could be carried over to the next year to accumulate.

Cons

Upper management had no real feel for the vagaries of the flow of work. They want to force all the newly acquired (in the black) companies into following their old business models that led to them filing for bankruptcy before trying to buy their way out of it. Management tended toward cliques and did not move to integrate the three shifts into working together. There was a feeling of First Shift Clique and Everyone Else. Plant closing announcements were suddenly thrust upon the workers with no warning.

Advice to Senior Management

Upper Management- It is time to re-evaluate some of your business strategies. What worked in the 70s will not necessarily work in 2010. Learn from your acquisitions (ie. NEBS) what made them successful companies and try to integrate some of their strategies into your business.

Pros

Deluxe may an exceptionally fair job offer with a great pitch about the workplace and benefits. The people I interviewed with were exceptional.

Cons

Senior and Executive Management was the most unqualified and clueless I have worked with in my career. Only one or two of them have ever held a position like they now hold at Deluxe.

Advice to Senior Management

Only the board of Directors can fix this mess.

Pros

Really nice people, family feel, great respect shown, competitive pay, superb benefits.

Cons

People who needed to move on have stayed because the company is a great one to retire from. They say they want new ideas and innovation, but they will shoot down anyone who really tries to implement needed change. There's constant re-organization in an attempt to get the structure right. Leadership has made some disappointing acquisitions in the race to find life outside of checks, before check-printing is gone completely.

Advice to Senior Management

Give people who need to go the dignified exit they deserve, and make real leadership change. Go out and acquire the best talent and turn them loose.

Pros

Great benefits, excellent training, company as a whole really seems to care about its customer base. Opportunities for advancement, tuition reimbursement.

Cons

Unrealistic sales goals (selling coffee mugs to someone who called to reorder their checks,
4-5 sales offers per call). New check protection program is awful. Should be made optional without having to refund the customer later.

Advice to Senior Management

Keep up the good work, just make sure what you ask your employees to do makes sense. And make sure what you ask of your customers makes sense too.

Pros

Reputation among customers is good. Customer base loyal.

Cons

Too many reorganizations. Grasping for next big thing. Sr leadership does not fully understand business.

Advice to Senior Management

Allow adequate time for programs to take effect, some things might have been successful given time and funding to try alternate approaches. Business knowledge base is eroding which could have serious long term consequences. Value experience of employees.

Pros

A lot of opportunity is available if you're willing to grab and own it. Co-workers are overall great to work with. Employees really care about the company.

Cons

Too much work and not enough people. Must be able to thrive in ambiguous and fast-changing environment.

Advice to Senior Management

Overall, be nice while you drive hard. Reward and praise your employees often and generously.

Pros

The best reason to work at Deluxe is the people. Many of them seem to care about the business even though there is not a lot of motivating factors for them. Deluxe’s best asset is the people; to bad the company has done layoffs for the last several years.

Cons

Unfortunately unless you work in the finance area there seems to be no place to move to. They will talk about succession planning but no one ever moves up. Where you start is most likely where you will stay. Deluxe has also not given any pay increases since March of 2008.

Advice to Senior Management

Take a hit from the shareholders and actually give employees raises. Employees hear from management what a tough economy it is and the company can not afford to give raises. Guess what? Working class families can’t afford not to have an increase. It’s a bad economy for us as well.

Pros

The atmosphear is a casual dress enviroment, which is nice because you can come dressed in mainly anything besides the obvious excpetions (beachware, sweatpants, etc.). Also provide a decent benefits package and a decent salary. It's fairly easy to get time off you need. Human resources is very friendly and knowledgeable.

Cons

Management is not really with the program. Employee morale is fairly low, there is much favortism. There is not much room for growth, some employees have spent over 20 years in the same entry level position. I have sen one promotion in the 3 and a half years I've been there.

Advice to Senior Management

Please review resumes, there is a reason they are on file. Also, treat every employee fairly and not favor one over the other. Promotions should be based on skills and talent not family and friend ties.

Pros

Sound product mix and supportive sales staff. Good compensation program.

Cons

Certain managers are not sincere and understanding of balance between work and home life. They only push to promote their own immediate ends and not the long range health of all involved.

Advice to Senior Management

Stop giving a free pass to certain regional sales managers such as D. Scott