Deluxe Corporation

www.deluxe.com

Deluxe Corporation Reviews in Lenexa, KS

Updated January 6, 2015
Updated January 6, 2015
183 Reviews
2.7
183 Reviews
Rating Trends

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Approve of CEO
Deluxe Corporation CEO Lee J. Schram
Lee J. Schram
121 Ratings

Review Highlights

Pros
  • Work life balance has also dramatically improved in the last year (in 13 reviews)

  • They offer very good benefits and generous paid time off (in 15 reviews)


Cons
  • Little diversity in upper management (in 6 reviews)

  • High turnover rate from people that are fired, quit or just never show up again (in 5 reviews)

More Highlights

8 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Deluxe is a good Company to work for. Their focus is more on the bottom line vs employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Lenexa, KS
    Former Employee - Customer Service Representative in Lenexa, KS

    I worked at Deluxe Corporation

    Pros

    The insurance and benefit package is good, and they do move people up through the ranks.

    Cons

    Starting pay is low for a major corporation, they do show favoritism. While most jobs are posted a lot of them are not. People don't have equal access to bid on jobs.

    Advice to ManagementAdvice

    Follow the Golden rule !!

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2.  

    Good job overall.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support in Lenexa, KS
    Current Employee - Technical Support in Lenexa, KS

    I have been working at Deluxe Corporation full-time

    Pros

    Supervisors care about you instead of being just a number. 3 weeks of vacation, benefits from the start.

    Cons

    Sometimes understaffed which can be very stressful.

    Advice to ManagementAdvice

    More promotions

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    The company needs improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Lenexa, KS
    Current Employee - Customer Service in Lenexa, KS

    I have been working at Deluxe Corporation full-time (less than a year)

    Pros

    Its a place to work and I guess if you want to stay in one position for the rest of your life then its a good place to be.

    Cons

    Long hours sitting on a phone talking to angry New Yorkers can get irritating

    Advice to ManagementAdvice

    The company needs to help its employees out more and give more chance to change and move up or more chances for raises.

    Doesn't Recommend
    Neutral Outlook
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  5.  

    I loved the job did at Deluxe, it provided me with many skills and help challenge me to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance Help Desk Electronic Delivery in Lenexa, KS
    Former Employee - Quality Assurance Help Desk Electronic Delivery in Lenexa, KS

    I worked at Deluxe Corporation full-time

    Pros

    The people at Deluxe is like a family and you want to help them to succeed so they have the same knowledge you have.

    Cons

    The managers do not stand behind their employees

    Advice to ManagementAdvice

    Listen to the employees and help them succeed instead of setting them up to fail.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Company in industry flux

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Service Representative in Lenexa, KS
    Current Employee - Sales Service Representative in Lenexa, KS

    I have been working at Deluxe Corporation full-time (more than a year)

    Pros

    Most friendly co-workers, regardless of position within the organization. Corporate leadership not satisfied with status quo, on search for other opportunities to add to service portfolio for banks, credit unions, and small business customers.

    Cons

    Physical check usage nationally has declined approximately 7% each of the last two years, therefore the core business is declining. Corporate management has made strides in other directions with some costly growing pains-both monitarily and employees. My teams positions were eliminated 12/2012 in the Lenexa, Kansas office, retained remote US employees in lateral positions performing identical functions.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 6 people found this helpful  

    Extremely frustrating company to work for that has many problems to fix in the coming months/years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Lenexa, KS
    Current Employee - Anonymous Employee in Lenexa, KS

    I have been working at Deluxe Corporation

    Pros

    -Decent salary and benefits packages, 401 K match is negligible.
    -Vacation days, once you accumulate them.
    -Located in the KC Metro area.
    -Received a raise when a lot of companies have a freeze.

    Cons

    -Management, employees, and processes within the company are so disconnected at times it seems no one knows anything.
    -More worried about putting money in the bank than providing a meaningful customer experience or working services.
    -Advice to customers is beginning to take the cookie cutter approach and will continue to do so.
    -No respect for the typical employee from management.
    -Absolutely no career ladder.
    -Training shoddily thrown together and given by employees who have little to no experience or background in training topics.
    -Support can take days, weeks, or even months.

    -Could keep writing cons, but don't want this to turn in to a rant.

    Advice to ManagementAdvice

    -Let employees provide candid feedback on systems and processes so we can fix the problems. Scripting out what we are allowed to say, or not say, to management, senior management, and the B.O.D. about our products is not going to fix any of the problems we have with our services.
    -It is the little things that matter, and Deluxe is not doing them correctly.

    Doesn't Recommend
    No opinion of CEO
  8.  

    Incredible People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Lenexa, KS
    Former Employee - Anonymous Employee in Lenexa, KS

    I worked at Deluxe Corporation

    Pros

    People are important at Deluxe. They really care about their employees and the employees treat each other like family. They value the customer experience and are up front an honest with their customers. This company has a lot of integrity.

    Cons

    Struggling to get a foot hold in a non check writing culture. They are giving it a good fight, put it makes for uncertanty with its employees. Severances are necessary as with any company going through such a transformation. I'm pulling for them, if anyone can pull it out, this company can.

    Approves of CEO
  9.  

    Ok but little to no room for growth or advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales & Service Representative in Lenexa, KS
    Current Employee - Sales & Service Representative in Lenexa, KS

    I have been working at Deluxe Corporation

    Pros

    Good benefits and good location.

    Cons

    Poor direction from management and in a tough market.

    Advice to ManagementAdvice

    Listen to the people that are working with your customer's directly

    Doesn't Recommend
    Approves of CEO

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