Deluxe Corporation Reviews

Pros

Starting out pay is pretty decent, benefits right from the start. Some of the best bosses I've ever had.

Cons

I honestly don't think I was at Deluxe corporation long enough to discover the cons. However I did hear from other employees who had been there longer that for some the job security could have been much higher.

Advice to Senior Management

More than one recording of customer service calls should be used to review the skills of the representatives.

Pros

promotes from within and great manager

Cons

Frequent overtime with little advance notice

Pros

dedicated employees in the trenches

Cons

Senior leadership that only cuts cuts cuts....no consideration to the impact of employees or the service to customer

Advice to Senior Management

don't kill your cash cow!

Pros

You earn approximately five weeks PTO each year and management is quick to grant time off. Hours are flexible for salary employees and they are not concerned with when you arrive or depart. The check printing business makes money for investment in other areas.

Cons

The organization is built in silos and very few teams collaborate well. Management has grand ideas with zero clue on how to effectively execute. Extreme micromanagement includes recording calls, monitoring time spent completing tasks and auditing email communications. Technical products (hosting control panel, email marketing platform, website analytics) are an utter disaster and have been for years. Practically zero employee morale. Project managers are a nightmare to work with. Complex and misguided processes confuse staff and lead to a poor customer experience.

Advice to Senior Management

Listen to your employees. Ask them for input in designing processes and the customer experience. Stop giving away services and invest that money in fixing the technical products.

Pros

-Decent salary and benefits packages, 401 K match is negligible.
-Vacation days, once you accumulate them.
-Located in the KC Metro area.
-Received a raise when a lot of companies have a freeze.

Cons

-Management, employees, and processes within the company are so disconnected at times it seems no one knows anything.
-More worried about putting money in the bank than providing a meaningful customer experience or working services.
-Advice to customers is beginning to take the cookie cutter approach and will continue to do so.
-No respect for the typical employee from management.
-Absolutely no career ladder.
-Training shoddily thrown together and given by employees who have little to no experience or background in training topics.
-Support can take days, weeks, or even months.

-Could keep writing cons, but don't want this to turn in to a rant.

Advice to Senior Management

-Let employees provide candid feedback on systems and processes so we can fix the problems. Scripting out what we are allowed to say, or not say, to management, senior management, and the B.O.D. about our products is not going to fix any of the problems we have with our services.
-It is the little things that matter, and Deluxe is not doing them correctly.

Pros

Benefits
People I work with
Free parking

Cons

Layoffs every year
Unethical
Not fair
Conflict avoidance from top down

Advice to Senior Management

Be ethical
Do something to keep top performers
Stop the layoffs

Pros

Deluxe has a very strong business model, building on their relationships with small businesses and financial institutions to provide them with new products and services as their traditional products (checks and forms) decline. They are getting into the online marketing space at the right time through a number of key acquisitions. They have some great employees who really want to make this company transformation work.

Cons

The senior leadership team is not equipped to motivate and drive the change needed. The CEO, when brought in, was a super fit for what Deluxe needed at the time: driving a turnaround, cutting costs, streamlining the organization and putting a clearly defined business strategy in place to transform the old check printer.

It is now time for someone to take over that can inspire and motivate change. The current method is through fear and threat. Unrealistic demands on revenue growth without the support and time needed for new businesses are put on new leaders as they are brought in, setting them up for failure. This has unfortunately resulted in declining moral and constant churn at very key leadership positions.

I really liked working at Deluxe, and feel they have a real chance with their strategy. They just need to do some cleaning at the top.

Advice to Senior Management

See my comments above. I would say that leadership needs to change. It could be as simple as replacing the CEO, bring in someone inspiring that gets the digital space. More focus on living up to the culture of Deluxe - one that is connected to both customers and employees; and more aspirational in its reach to move quickly to deliver the value its customers expect.

Pros

Profitable company
entrepreneurial spirit
Room to grow

Cons

Many silos between departments
Shared services slow to respond to busines units

Advice to Senior Management

Break down silos between business units

Pros

- Great colleagues who are universally helpful and supportive

- Deep-pockets support for new ideas, as long as the right business case is made

- Good benefits

- Overall commitment to serving the needs of customers

- Willingness to make tough decisions and move forward

Cons

- Lots of change in many areas of the company, which makes people uneasy

- Hard to be entrepreneurial in such a big company, lots of "process" in the way

- No sex appeal in the market at large

- Hard to get $$ support for marketing, branding or overall corporate image

- Monovision from senior leadership; everything is viewed through the lens of "make more money"

Advice to Senior Management

- Communicate more about the high-level vision of what we're trying to do and be as a company, and tone down the "make more money" messages to employees - we get it, really we do

- Recognize that change is hard and appreciate the many people who are fighting to turn the ship

- Pay more attention to the outposts - it's easy for the little offices to feel left out

Pros

95 percent of the people that work at Deluxe are absolutely fantastic to work with. The problem is that the other 5 percent are in charge.

Cons

There is a revolving door. Many great people were let go because of constant schisms in upper and mid-level management. People that remain are severely overworked and are doing the job of several people.