Deluxe Corporation

  www.deluxe.com
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Deluxe Corporation Reviews

Updated August 9, 2014
Updated August 9, 2014
161 Reviews

2.8
161 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Deluxe Corporation CEO Lee J. Schram
Lee J. Schram
109 Ratings

Review Highlights

Pros
  • Work life balance has also dramatically improved in the last year (in 12 reviews)

  • The company provides good benefits and pays well for most positions (in 10 reviews)


Cons
  • Compensated well for going over sales goals, then a new ceiling is placed that is unobtainable with current lead structure (in 5 reviews)

  • The senior leadership team is not equipped to motivate and drive the change needed (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Development & Growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Put your best foot forward and the doors will open. Even if they they can't right now, plenty of opportunity to receive kudos and coaching on how to excel in your profession. Opportunities to shift to new roles and advance are available as well.

    Cons

    Fast-paced. They weren't kidding. Sometimes you look for a lull in the race, but we cover a lot of ground and there is satisfaction in what we get done.

    Advice to ManagementAdvice

    While you promote and advance the top workers, keep in mind those that are solid contributors.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Very challenging, stressful, underpaid work for the Direct Checks Unlimited division.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Colorado Springs, CO
    Former Employee - Customer Service Representative in Colorado Springs, CO

    Pros

    They offer very good benefits and generous paid time off. Descent shift options and they don't change your shift without options you may select if you choose too change your work schedule. Management consists of professional and caring people who work hard to manage call center teams. Good people who work hard to help each individual phone rep succeed. Good culture of celebrating diversity, pot lucks, motivating customer service reps with respect and guidance. Good training.

    Cons

    Low starting pay for the expectations. Very difficult to promote for pay raise. Requirements are very challenging to earn monthly bonuses with much restriction on bonus amounts. Majority of phone reps never see a pay grade promotion so they can also increase their bonus amounts.
    Very high turnover rate as this job requires people who can tolerate the discipline , stress and accountability for low pay. Very micro-managed environment with management closely watching a large number of metrics including average talk time, sales revenue, compliance, break times. This position is good for people who like a very strict, rigid, busy, demanding time at work every single day.
    Company mandates overtime to often, not every month, but too often overall. Scripted dialogue with customers. Virtually no flexibility or creativity in performing sales. There is very little opportunity for career advancement as a customer service representative. Positions in other departments rarely open and usually just given to people already in admin or supervisor type positions. Also, labor loan opportunities not posted for interviews like in years past. Managers just secretly offer these to either their "pets" or people they like the best. Management can be blind to some employees potential/ability past the phone rep position. Little incentive for new employees to stay with this company when they realize that hourly pay and potential bonuses too low for this companys high expectations.

    Advice to ManagementAdvice

    First, you need to re-structure the promotion and bonus programs. Second, you should start offering a higher start pay. The customer/sales phone position is much more demanding and difficult than you may realize especially if you have never performed it yourself. Stop misleading your new hires on the potential for promotions/bonuses and the tough expectations. If you don't mind the call center employment being a "revolving door" then you have your reasons for this. Give your call center salespeople something to get excited about !!! Reward the people who work very hard full time $$$ , give them the incentive to reach higher and know they are getting a great commission!! When a realtor closes a sale they get a commission, right.? Try to imagine if a realtor could not collect a commission for their hard work if they had to meet such rigid requirements and metrics as you require of your salespeople. It would be quite ridiculous if a realtor had metrics such as average home tour time, converting 7 or 8 showings to a closed sale or average home sale price over a certain amount. What realtor would have motivation if any if such silly requirements made it impossible to realize the paycheck for their hard work. You can have only the best and pay them very well too. This is a professional sales position, not a hamburger stand. Sorry management, with due respect always, just had to say something of truth long overdue. At least consider things, maybe there can be changes that make sense.
    .

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Use to be great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Shoreview, MN
    Former Employee - Anonymous Employee in Shoreview, MN

    Pros

    Benefits, compensation and the people.

    Cons

    They used to appreciate employees and gave me a lot of opportunities. Company changed over last few years. Now only for the select few. Do more with less because of constant lay-offs, Worked extremely long hours. No work /life balance. No appreciation for good employees.

    Advice to ManagementAdvice

    Long hours, no work/life balance and even with great work you could not get a promotion. I am guessing because it was not in the budget. With constant lay-offs it leaves others with even more work when employees are already maxed out. Be careful, with the job market opening up you may find yourself loosing good employees and the expense of training new ones in.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Overall experience has been great!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA

    Pros

    Deluxe is in the midst of transformation, and its an exciting time to be part of the organization. It feels like a start-up in that its entreprenurial, fast paced and innovative. I really enjoy working in this type of culture/environment. I also really enjoy the people I work with here at Deluxe.

    Cons

    Working remotely can be challenging at times, but Deluxe has some great tools in place to ensure that we are able to stay connected with our team/colleagues.

    Advice to ManagementAdvice

    Kudo's to our leadership team for investing in resources that promote our professional development and growth.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Bypass Deluxe as cares little about customers and employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    Pros

    Still makes revenue in the declining check industry

    Cons

    Upper management makes all decisions which are short term focused and doesn't empower employees who have to sell terrible products. Horrible work culture.

    Advice to ManagementAdvice

    Stop being bean counters as management should be strategic leaders

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Big company work is done the way it was done in 1970.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Printer  in  Chicago, IL
    Current Employee - Printer in Chicago, IL

    Pros

    I would not reccomend any of the people I know to try to get a job here.Not worth your effort.

    Cons

    People with extensive knowledge never get paid what they are worth. Never any chance to cross train or get promoted.

    Advice to ManagementAdvice

    Pay people what they are worth. If you dont do this the employees will move on.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Overhaul Human Resources

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources
    Former Employee - Human Resources

    Pros

    The benefit package is above average and there are many people in the organization to consult when needing recommendations, feedback or advice. Mid-level managers are generally helpful and responsive in a positive way.

    Cons

    People at director level, especially in HR, are not helpful, in tune with what is going on, or responsive in a positive way. They tend to just skim over the issues. I am not confident they have the right people in those positions and they need to overhaul the department. Too many people have remote managers that do not know what you do on a daily basis and performance reviews and increases are not handled properly or fairly. If you don't know me, how can you rate me?

    Advice to ManagementAdvice

    Get better managers. Ones that know how to solve problems and inspire people. Too much time is spent behind closed doors... get out to where the people work and find out what is going on. Leadership 101. Know your businesses, your people, and your customers. Don't just talk about them behind closed doors!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Poor Corporate Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Desktop Engineering  in  Shoreview, MN
    Former Employee - Desktop Engineering in Shoreview, MN

    Pros

    The salary for my position was great, as were the benefits.

    Cons

    I was expected to work a minimum of 55 hours per week, never leave my work post unless I was bringing lunch back, and could never leave the premises to eat lunch with my manager's manager as he would often take 1 1/2 hrs for lunch. After working 60 hours per week, a 1 1/2 hour lunch once a month seems perfectly acceptable!!
    The manager was a micro manager and did NOT know how to manage people on a team.

    Advice to ManagementAdvice

    Start over.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Too many unprofessional managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance  in  Shoreview, MN
    Current Employee - Finance in Shoreview, MN

    Pros

    Co-workers are great. People genuinely care about their peers. Personal relationships are what keep most people at this company. Opportunities exist to move up within the company.

    Cons

    Management style of my particular dept highly unprofessional (akin to being in high school "he said/she said") and has you on the defensive constantly. Decent benefits, but perhaps at the cost of a base salary that is market competitive.

    Advice to ManagementAdvice

    Take a look at how many layers of management are present in your department. Are they well informed? Do they understand the job functions of those working below them? Is their approach one that desires to have deeper understanding, or one that is assumptive and quick to pass tasks and blame. In a nutshell, are they having their team do all the lifting for them with little expertise of their own? More importantly, do they offer respect and demonstrate values to the teams they serve? You may find that you could do without 1/3 of your multi layered management team, and that job satisfaction the core of your employee base would be better off for it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Challenging enviorment to work within.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Smart people trying to solve hard problems.

    Cons

    Lack of innovation and leadership at the top. Limited understanding of the overall product, and therefore the strategy and execution is weak.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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