Deluxe Corporation Reviews

Updated June 10, 2015
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201 Employee Reviews

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  1. Helpful (1)

    Deluxe Corporation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit/Collections Department in Shoreview, MN
    Former Employee - Credit/Collections Department in Shoreview, MN

    I worked at Deluxe Corporation full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Most of the people are friendly. They have a great lunchroom

    Cons

    Management was not very supportive. It seemed like the main concern was covering your butt and fixing blame on mistakes or problems. Training is almost nonexistent

    Advice to Management

    Institute more training, the company would be less chaotic


  2. Helpful (1)

    They will sell you one thing, deliver another.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales & Service Representative in Shoreview, MN
    Former Employee - Sales & Service Representative in Shoreview, MN

    I worked at Deluxe Corporation

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None. Not a single thing.

    Cons

    Salary freezes, no wage increase for 2 years. Layoffs, low morale, unrealistic goals.


  3. Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Greensboro, NC
    Former Employee - Customer Service Representative in Greensboro, NC

    I worked at Deluxe Corporation full-time (More than 10 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Good pay, great health benefits

    Cons

    Call script change, change from a customer focus care center to a sells focused center. poor leadership amongst management

    Advice to Management

    Move diversity training for the customer service associates, train managers to be more consistent amongst themselves


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  5. Helpful (2)

    Churn through good people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Deluxe Corporation

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Decent work life balance. Benefits were OK. SOME sincerely nice people in the group. Others would throw you under the bus in a heart beat.

    Cons

    Continually sacrificed tomorrow's markets and revenue opportunities for today's cash. Very short sighted. Hard to build any type of strategy because it was all about today and tomorrow. I saw a lot of talented people churn through really fast. People tended to be there 15+ years or under 2 years. Very few in between.


  6. Helpful (3)

    Started out happy with steady decrease in those feelings

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Small Business Sales Inbound Call Division
    Former Employee - Small Business Sales Inbound Call Division

    I worked at Deluxe Corporation full-time (More than 3 years)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They are good about working with you to choose your schedule for most people, but they are tough with flexibility for days/hours off and have a strict absence policy. It was enough for me as a single woman, but if I had a family things like sick kids or unexpected emergencies might have cost me my job if it didn't work out just right.

    The pay is okay for entry level, and raises are easy enough to come by, but my position was exhausting. I was on the phones for 3 years. I started out at $12.50 and left at $15.83+comm because it wasn't worth the pressure anymore.

    The benefits are what kept me for so long. My 401k was doing great, and the medical was a decent price, but last I heard before leaving is that all might be changing.

    People are decent to get a long with. I met one of the best bosses I've ever had here.

    I was able to experience a couple different roles within my department, but never offered jobs which I applied for in different departments. I suspect they wanted to keep me in sales because I produced decent numbers despite the fact that I do not like sales in the first place.

    Cons

    My position was terrible. I had to take sales calls all day long with zero variety They kept raising sales expectations and goals to unattainable measures and constantly pressured you to pressure customers. They constantly monitored every minute of your day if you were not as productive as they wanted you to be. I was great at sales, and I was quick to assure customers were satisfied, but I didn't take enough calls in their opinion. I struggled for a long time to find happiness within this organization, but I just couldn't measure up to their expectations & in the 3 years I was there I can only name a handful of people that had been there longer than me in that department which had more than 100 people.

    I was finally able to give my notice after 5 other people on my team quit. I found a better job where I am much happier and nearly all the friends I have who still work there continue to inquire as to where my new job is and if they can apply because most are not happy here.

    Advice to Management

    Work with your sales people to create attainable goals that they are comfortable with instead of constantly implementing new expectations.

    Listen to feed back from the sales floor and it's team leads. You place team leads in terrible spots when you don't empower them to make their teams happy while constantly pushing/pressuring for more from an unhappy team.


  7. Helpful (1)

    Trying hard to be......something they can't be

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mid-management in Auburn, AL
    Former Employee - Mid-management in Auburn, AL

    I worked at Deluxe Corporation full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Big corporate environment, hierachical, with big company attributes and benefits. These are positives if you like politics and bureacracy and lip service. Suck ups will do well here.

    Cons

    Cut throat environment with a smile, if you are going to be asked to give your thoughts, they want 'yes men'. Not a lot of trust of senior management - they are in it for themselves. Trying hard to something they cannot be....and this can get vindictive. Business outlook is not exciting.

    Advice to Management

    Allow tenured people to make decisions versus going through a long drawn out process to hear no at the end. Trust your folks who want to perform versus castrating them. Be inclusive. Hire some minorities and women for God's sake.


  8. Helpful (2)

    Decent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Colorado Springs, CO
    Former Employee - Marketing in Colorado Springs, CO

    I worked at Deluxe Corporation full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Liked the people
    Pretty good PTO
    Nice 401k contributions
    Decent pay

    Cons

    Dying industry. There for a few months, then laid off. Many other of my colleagues have since been laid off. Decent pay.

    Advice to Management

    Don't hire new people if you don't have the money to keep them.


  9. Experience as 12 year business development executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Executive in Frisco, TX
    Current Employee - Business Development Executive in Frisco, TX

    I have been working at Deluxe Corporation full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great Coworkers, flexibility, team culture

    Cons

    New management team, constant turnover due to layoffs and reorgs, weak product suite

    Advice to Management

    Deluxe continues to struggle finding an identity. As the check market shrinks year over year Deluxe continues to lose more and more clients due to forced price increases and opt in add on programs clients see no value in. Bad business model

    The company has attempted to develop a foot print in other areas but continues to struggle and has not been able to meet revenue expectations.
    Needs a better organization structure and bring in management team that is solution based and understands the market. This is something they are way off base on


  10. Helpful (1)

    Good job overall.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Lenexa, KS
    Current Employee - Technical Support in Lenexa, KS

    I have been working at Deluxe Corporation full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Supervisors care about you instead of being just a number. 3 weeks of vacation, benefits from the start.

    Cons

    Sometimes understaffed which can be very stressful.

    Advice to Management

    More promotions


  11. Helpful (2)

    Clueless

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources
    Former Employee - Human Resources

    I worked at Deluxe Corporation full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The benefits are good. The salary is competitive and it is good if you can retire there and the company is good to the retired employees

    Cons

    The HR is clueless and do not know what they are doing. The Director of HR financial services is slow, does not do anything. Does not know anything and they need to get rid of her.

    Advice to Management

    Get rid of your HR department.



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