Deluxe Corporation

  www.deluxe.com
  www.deluxe.com

Deluxe Corporation Reviews

Updated December 19, 2014
Updated December 19, 2014
176 Reviews
2.7
176 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Deluxe Corporation CEO Lee J. Schram
Lee J. Schram
116 Ratings

Review Highlights

Pros
  • Work life balance has also dramatically improved in the last year (in 13 reviews)

  • They offer very good benefits and generous paid time off (in 15 reviews)


Cons
  • Little diversity in upper management (in 6 reviews)

  • High turnover rate from people that are fired, quit or just never show up again (in 5 reviews)

More Highlights

Employee Reviews

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  1.  

    I'm a believer...good things to come.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Shoreview, MN
    Former Employee - Anonymous Employee in Shoreview, MN

    I worked at Deluxe Corporation full-time (more than an year)

    Pros

    Strong core of people who understand how the markets have changed, and how technology plays a central role in attaining and retaining customers.

    Cons

    It's an OLD company. Though the technology "strong core" is there, they spend much of their time selling and evangelizing processes and methodologies considered best practices every where else, costing time and resources reinventing the wheel.

    Advice to ManagementAdvice

    Continue embracing change and listening to your people.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    All Politics and non-I.T. people lording over I.T. people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Deluxe Corporation full-time

    Pros

    They are taking the correct strategy by switching to a technology company, but sabotage it by letting incompetent I.T. and non-I.T. people rule.

    Cons

    No one is accountable. Doing the simplest thing requires hours of meetings and politics. VERY hierarchical. If you are below someone they will exert their influence. The illusion of performance is more important than performance, so if you are an expert in I.T. making great progress you will be shot down and micro-managed (since usually short-term sacrifices are required for mid to long-term gains).

    Advice to ManagementAdvice

    You have NO CLUE about technology. Fire incompetents and political saboteurs, hire competent IT people, then get the F out of the way and let them do their job. Ensure no one who isn't born and bred into successful technology has a position of power over those who do.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Customer Service Call Center Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Deluxe Corporation full-time (more than 8 years)

    Pros

    Decent pay for a call center. Chance to self promote by your stats on top of monthly bonuses. Great benefits package ,wonderful 401k matching. Incredible time off options/flexability. Supportive direct manager. Lots of charity drive and fundraisers for the community.

    Cons

    Constant changes in scripts and procedure. Not a lot of chance to move within the company. High turn over, so if your not a natural born, high pressure sales person, its recognized right away and not much done to keep you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    An Office Full of Bullies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Deluxe Corporation full-time

    Pros

    I really enjoy my actual job duties. Promotion potential is there. I get money back from the wellness program for going to the doctor which is nice.

    Cons

    The recruiter/my manager oversold the company culture. Even their video with employees saying they work there because of the people feels like a lie now. The people I have to work with have ugly personalities and don't live up to the "shared values". You ask for help/clarification/guidance and managers treat you like it's your fault you don't understand something and use it against you. Even going to HR doesn't help because managers will just say what they know HR wants to hear.

    Advice to ManagementAdvice

    Stop putting all the companies' eggs in the financial basket. People are more than just ways to hit your numbers.

    Doesn't Recommend
    No opinion of CEO
  6.  

    Visionary Company preparing for the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales & Service Representative
    Current Employee - Sales & Service Representative

    I have been working at Deluxe Corporation full-time (more than 5 years)

    Pros

    Great changing environment! management company continually strives to be in the forefront of the industry and is diversifying vertically. Investing in marketing and other services companies to provide a wide range of solutions and products. Gives back to the community!

    Cons

    Needs to invest in a management succession plan from within! Top management is not diverse.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Not that great. Current manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Deluxe Corporation

    Pros

    Work life balance is ideal. Many ways to get involved in the company. On going training and educational series available to employees. Leaders are seen on the floor.

    Cons

    Managers are not given the opportunity to be autonomous. They are forced to make decisions driven by directors/sr. Leadership. Manage by fear/intimidation. Annual layoffs. Deluxe wants to play like a large organization but they lack the resources, and lack competent leaders. Most leaders at Deluxe would be doing director level work for a small division in a larger organization. It isn't a great place to work, lacking in diversity. Anyone who has ever worked outside of deluxe in the recent past will agree the pay isn't as great as the tenured employees claim it is, hence poor leaders perhaps.

    Advice to ManagementAdvice

    Look at managers. If managers aren't given
    Autonomy you either have the wrong people in the wrong positions or managers managers aren't doing their job by training and developing. upper management is not as competent as one thinks because micro managing is a sign of insecurity and incompetence.

  8.  

    Company undergoing a transition.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Deluxe Corporation full-time

    Pros

    Deluxe has been supportive in my individual development in providing learning opportunities.

    Cons

    Company is struggling to break away from check business and uses smoke and mirrors in showing diversification.

    Advice to ManagementAdvice

    Provide employees with a road map to promotion.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Autonomous, home office sales position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Deluxe Corporation full-time (more than an year)

    Pros

    Competitive cost effective benefits, good salary and home office environment

    Cons

    Management's major involvement was managing to the spreadsheet. Rarely traveled with reps to understand the skill set, areas to develop and/or the actual business operations and too many 'product/services' in portfolio to be effective in expertise level

    Advice to ManagementAdvice

    Take the time to understand what it takes to sell your product and that way you can develop your sales force and evaluate their skills. Minimize the amount of products services or allow reps to specialize to allow a better level of expertise

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    A great company in many ways

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Shoreview, MN
    Former Employee - Supervisor in Shoreview, MN

    I worked at Deluxe Corporation full-time (more than 10 years)

    Pros

    Focused on Customer satisfaction, Employee engagement and Shareholder value; the concerns and opinions of employees are addressed

    Cons

    Staffing is sometimes too lean to accomplish goals; too many team meetings and individual coaching sessions are canceled due to heavy workload

    Advice to ManagementAdvice

    There should be more coordination/consultation among functional areas; too many "silos" and not enough information about what the left hand is doing is effectively shared with the right hand

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Transformation?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SAM in Minneapolis, MN
    Former Employee - SAM in Minneapolis, MN

    I worked at Deluxe Corporation full-time (more than 3 years)

    Pros

    Good at recruiting and presenting the company as a resurgent organization. They fooled me.

    Cons

    Check printing still brings in a lion share of revenue despite what company has the street believing. We all know how printers are doing today. Deluxe uses the surplus model for hiring. Lateral transfers and weeding out the weak. A process for which the "best" never apply.

    Advice to ManagementAdvice

    Make a BIG acquisition, that is the only way I see this organization staying relevant.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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