Deluxe Entertainment

  www.bydeluxe.com
  www.bydeluxe.com

Deluxe Entertainment Reviews

Updated November 25, 2014
Updated November 25, 2014
127 Reviews
2.5
127 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Deluxe Entertainment CEO Cyril Drabinsky
Cyril Drabinsky
27 Ratings

Review Highlights

Pros
  • A great work environment, plus awesome people who work there (in 10 reviews)

  • Great people really do work here, as their motto says (in 7 reviews)


Cons
  • High level of office politics, gossip, nepotism, work-life balance does not exist (in 8 reviews)

  • Upper management has little to no regard for their employees or the ideas/suggestions of their employees (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Visionary in Movie Industry but lacking in IT Technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Analyst in Hollywood, CA
    Former Employee - Quality Analyst in Hollywood, CA

    I worked at Deluxe Entertainment full-time (more than 8 years)

    Pros

    Deluxe was founded by a visionary man who worked hard to make this company what it is today - the largest post production distributor. Great managers who promote team work.

    Cons

    The film work tracking software is old and lacks modern technology.

    Advice to ManagementAdvice

    Upgrade software technology.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 5 people found this helpful  

    Deluxe Entertainment...Layoffs across the board, stay away.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Production Manager
    Current Employee - Production Manager

    I have been working at Deluxe Entertainment full-time (more than 3 years)

    Pros

    Not really too much to add for "Pros". Some good people work there but they are out numbered 10 to 1 by the VPs and Directors who do absolutely nothing. It's who you know, not what you do.

    Cons

    They company is in the middle of major layoffs across all the business units. Employees were told the first two quarters of 2014 were terrible, 3rd quarter doesn't look any better, 4th quarter won't make up for 2014 years losses. Current staff will expect another year without a raise in compensation. This has been going on for years so there is no light at the end of the tunnel with this company. CFO John Suh holds a meeting a few months ago telling everyone how great and diverse the company is doing, and now we have layoffs. Mr. Suh is doing to Deluxe what he did with Technicolor. I guess nobody else wanted the job so Deluxe hires a person that ran Technicolor to the ground. It looks as though he is right on track with Deluxe as well. Since he came on board, there has been no upside at all, work environment is terrible, no morale at all. Current staff are all seeking employment elsewhere since there is absolutely no reason to stay with this company. The only people who want to stay are the over paid VPs and Directors who are protected by their political connections.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Top Heavy with inconsistent leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Deluxe Entertainment full-time (more than 10 years)

    Pros

    Depends on which division of the company, but generally there is good energy and lots of good people doing good work.

    Cons

    Unbalanced payscale leads to dissatisfaction among rank and file. Leadership at various divisions is mixed at best.

    Advice to ManagementAdvice

    Foster sense of community among all employees. Brand unity would be a good start for all various business units.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 7 people found this helpful  

    Unsatisfying.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Desktop Support Specialist in Burbank, CA
    Current Employee - Desktop Support Specialist in Burbank, CA

    I have been working at Deluxe Entertainment full-time (more than 3 years)

    Pros

    - Great group of co-workers who take pride in what they do
    - decent amount of new technology being introduced all the time
    -

    Cons

    - Great workers are not given the value/recognition they deserve
    - Very low pay (i can only speak for myself)
    - Director level and above have no clue how to manage what few employees they have left ( CORP IT)
    - Extremely low moral with no end in sight.

    Advice to ManagementAdvice

    take a pay cut or give up your yearly bonus so that you can bring all your employees up to appropriate salaries for the work they do, not just based on what they are titled as.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 6 people found this helpful  

    Toxic Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Deluxe Entertainment full-time (more than 5 years)

    Pros

    Above avg pay and 401k match

    Cons

    The worst environment I've ever worked in. Things got exponentially worse when the new mgmt came on board two years ago. One of the executive mgmt members came from Panavision a business that he apparently ran into the ground. Now he's running Deluxe into the ground.

    Stay away from Deluxe. This is a place where your life and career come to die!! Avoid this toxic place at all costs!!

    Advice to ManagementAdvice

    None. Too arrogant to listen to anyone. But, doesn't look like they're doing anything right either since there has been a mass exodus of talent.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Executive with 21 Years Experience with Company that has seen its best days gone by

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President in Los Angeles, CA
    Former Employee - Vice President in Los Angeles, CA

    I worked at Deluxe Entertainment full-time (more than 10 years)

    Pros

    Although it varies by division, there are pockets of the company that are growing with leadership that has stayed on after being acquired by the company who still keep the entrepreneurial feel that creates excitement and a desire to build and generate opportunities for its employees. Some upper management will treat employees like family. Must be self-starter and show willingness to create growth as best you can. Sales people can thrive here whereas G&A can struggle with perception they are more of a cost than an asset.

    Cons

    Corporate parent is horrible!!!! They have no interest in the company and are bleeding the company of cash to finance other projects not related to the industry this company has held a leadership position in for so many years. Unrealistic budget targets get set due to need for cash. Reduction in force is expected year after year despite growth potential. Risk taking is non-existant. The company's AP department is a joke. They don't pay their bills and vendors start to refuse to do business with them.

    Advice to ManagementAdvice

    Jobs at this company tend to be defined by the desk that you work at. You are assigned a desk and that is it. There is almost no opportunity for advancement or the path is extremely long. It's almost better to quit and reapply for another opening to be considered for another job or promotion or raise. This is definitely not a company that appreciates an advanced education...they could almost care less. The business is a relationship business. If you are a sibling or related to a film studio executive, you have best shot of getting a high level executive position where you don't have to do much - if anything. Meanwhile, pressure to reduce labor cost releases some good people and keeps complete dead weight due to their connections.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 6 people found this helpful  

    Was once a great place to work.... not anymore.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Burbank, CA
    Former Employee - Anonymous Employee in Burbank, CA

    I worked at Deluxe Entertainment full-time (more than 5 years)

    Pros

    Their 401k matching is excellent: they: offer 75 cents on the dollar up to the first 5% of your pay that you contribute, and it's fully vested. Sadly, that's about it.

    Cons

    There are some great people there, but unfortunately, as upper management grows (there are more and more people with some meaningless “VP” title every month, it seems), they become more disconnected with the lower echelon. People are being hired in at lower and lower starting pay, they’ve taken away bonuses for hourly employees (supposedly because they get overtime, but they’ve taken that way too, for the most part), and they abuse the salaried people to the extreme, having them put in ridiculous hours because it doesn’t cost the company any extra. This has resulted in a virtual hemorrhage of talent (those that haven’t left are looking, guaranteed).

    Additionally, over the last few years, there’s been a pattern of the bloated management (who are still pulling nice paychecks) letting some of the best and brightest go if their opinions are not in line with the company politics and keeping the folks who are willing to just say “yes” even to terrible ideas. Their preference seems to be having a staff comprised of mindless sheep. They also are known to time all their layoffs right around the holidays - real nice, huh? And speaking of holidays, they force everyone to take the week off between Christmas and New Years, so for the people who only get two weeks a year (which, thanks to the high turnover, is most of them), they’re essentially being told when they have to take half their vacation. Other shady HR practices abound.

    This company used to be a leader in the post-production world, but with the market for DVDs slowly dying, Blu-ray likely to follow, and little to no money in digital delivery, their future is far from certain. I predict more layoffs, more salary reductions and lower and lower morale for the

    Advice to ManagementAdvice

    Pull your heads out and wake up to the reality that it takes more to boost morale than free bagels and fruit once a week, or a free coffeemaker at Christmas. You can't treat your employees like crap 90% of the time and expect them to be happy because you throw them a bone every once in a while.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Once upon a time... this was a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Burbank, CA
    Current Employee - Anonymous Employee in Burbank, CA

    I have been working at Deluxe Entertainment full-time (more than 5 years)

    Pros

    -Majority of Co-workers/Peers are a pleasure to work with.
    -Decent 401K Match

    Cons

    -Reactive culture rather than Proactive.
    -Top Heavy (too many "Directors and Operation Managers).
    -HR Department is the absolute worst.
    -So much red tape it chokes potential, growth, and morale.
    -Pay is on the very low end. Don't expect a yearly raise increase. Going on 3 years strong.

    Advice to ManagementAdvice

    Rather than implementing horribly conceived ideas, maybe first speak to the people who will be directly impacted by your patchwork of an idea. Learn to address the root causes. Keep good workers rather than letting them walk. In the end you're only hurting the whole by hiring sub-par employees.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Industry Heavyweight Trying to Stay Fit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Deluxe Entertainment full-time

    Pros

    Deluxe has a long and impressive history, global assets, and some proven leaders in the industry. I worked with many terrific individuals in many different branches of the company. Very nice working environment day to day.

    Cons

    The sheer size and complexity of Deluxe's operations, combined with the rapid pace of change in the industry, results in many communication breakdowns and some confusion about direction. Communications from corporate are frequently obscure or non-existent.

    Advice to ManagementAdvice

    Be more communicative to the "troops on the ground". Specifics, not generalities, help employees focus and get behind company initiatives.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 9 people found this helpful  

    Would rate 0 stars if it was an option

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Never Given A Title in Burbank, CA
    Former Employee - Never Given A Title in Burbank, CA

    I worked at Deluxe Entertainment full-time (more than 5 years)

    Pros

    Met a few good friends there.

    Cons

    While I have worked in multiple divisions of Deluxe this review is pointed specifically at Deluxe Digital Distribution (D3). The work environment was the most toxic I have ever experienced and it all stems from the management staff who bring incompetence, poor business ethics, and bad attitude to a knew level. Employees are often managed by people who are less qualified by them and often are treated as problem employees when their supervisors/managers are threatened by them. I have even been given verbal warnings by multiple managers/supervisors for making them look bad because I was able to answer a question they could not. This was followed by me being forced to 'Check out' with my manager every day (something i alone was required to do) just so they could write me up if I failed to do so (because a write up disqualifies deluxe employees from promotions or even applying to other jobs within the company for 12 months).

    Upper management would often attempt to play games with employees and turn them against each other. For example: I was taken to lunch by an executive in which i was told I deserved a raise and a title change, but this was only done to threaten my supervisor who had requested a pay increase. I received neither the title or raise that was discussed.

    Skilled employees are made to work unreasonable hours, often working 7 days a week (day and night in many cases) because management refused to hire more staff members to meet the demands of a constantly increasing workload. All the while their superiors surf the internet and leave at 6pm.

    Managers create a hostile environment: yelling/cussing at employees for no reason other than they were under stress from their superiors, holding employees to double standards, and promoting sexism (Men were often given credit for accomplishments that were not theirs while women were blamed for the mistakes made by their male counterparts. One manager would not accept an answer from a female employee unless an equivalent male employee confirmed). When Human Resources is informed of these issues they feign concern but act simply to make the problem go away but nothing is done to fix the issues.

    From a Business perspective, D3 is extremely dishonest and unethical. The often promise potential clients the use of Content they are not licensed for and when the issue is exposed during production the sales and management team blame the 'confusion' on a lower employee (usually female).

    Advice to ManagementAdvice

    Consider a change in leadership, the replacement of a few upper managers can improve not only the work environment but your poor image within the industry, and your production capabilities. Without those changes, no piece of advice could improve D3.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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