Department for Work And Pensions Reviews

Updated March 11, 2015
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3.3
12 Reviews
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Department for Work And Pensions Permanent Secretary Robert Devereux
Robert Devereux
15 Ratings

12 Employee Reviews

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  1. A good experience of seeing how government works and whether or not a full-time job in the civil service interests you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Junior Social Researcher in London, England (UK)
    Former Intern - Junior Social Researcher in London, England (UK)

    I worked at Department for Work And Pensions as an intern (less than a year)

    Pros

    You get to see the inner workings of government, and how stories that will eventually make the news headlines are managed inside government. There are also potential secondment opportunities in other government departments, private office, and visits to the houses of parliament if you are able to get in contact with the right people. However, the extent of this is dependent upon your line manager. The placement will also be paid, unlike many other private sector internships.

    Cons

    As this was a placement, the level of responsibility given is quite low. However, this is probably best if this is your first experience in a workplace. Also, unlike in much of the private sector, you will not be offered a job of the back of such an internship, with all potential civil service employees having to go through formal channels, such as the fast stream. This is not necessarily a bad thing, but you need to be aware that such a placement will not necessarily give you a huge advantage in getting a job in the civil service full time. If you have political views, it can also be frustrating being in an environment in which you are expected to maintain neutrality.

    Advice to ManagementAdvice

    Overall management of the placement was very good, and most colleagues were kind and helpful.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. Nasty, exploitative employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Economist in London, England (UK)
    Former Employee - Economist in London, England (UK)

    I worked at Department for Work And Pensions full-time (more than 8 years)

    Pros

    - Flexible & on occasion home working.
    - Pension Scheme, but the amount you have to contribute has gone up a lot & is being replaced by an even less generous Alpha Career Average scheme from 1st April 2015. But, to be fair, the new scheme will still be less worse than 99% of the money purchase schemes in the private sector.

    Cons

    - Poor pay.
    - No pay rise for 3 years then capped rise of 1%.
    - Lack of promotion opportunities, with those that are available being restricted to white people (in a clever & underhand way) or those who play games with & suck up to useless management.
    - Grade 6's at DWP are especially incompetent. They and other middle management are spineless & won't hesitate to shaft you (for the annual and mid year reviews) after they've bled you dry (like a leach) of all your energy, skills and knowledge.
    - Good pieces of work you do will be claimed as their own without a second thought for acknowledging your efforts, even in your annual review which is where it really counts.
    - The policies HR & senior managers come up with are designed to shaft you so you can't progress in the organisation and end up leaving.
    - The work is often dull & repetitive & is compounded by the outdated IT systems in place. The newest IT roll out from 2014 has only managed to make things worse, with MS Office crashing more, not less, often & the need to reboot your machine increasing not decreasing.
    - You have to work with (many, but not all) policy colleagues who have Alf Garnett/Black & White Minstrel type attitudes & they exhibit this by using inappropriate language and historical references & by talking down to you.
    - The management in DWP is too spineless to sort out the mess & instead lets people leave the organisation because of industrial injuries or harassment/bullying.
    - Needless to say, DWP has a high staff turnover rate which means experienced staff leave thus putting added pressure & workloads on the staff that stay. By making/allowing the organisation to become an unpleasant place to work the staff attrition rate has increased and thus reduced the costs of DWP hitting its lower headcount target. Sadly, this is a cynical way of cheating people out of voluntary & compulsory redundancy payments that would otherwise be paid.
    - If you are Muslim, you should be especially vigilant as more experienced DWP employees and managers will find ways of giving you the most difficult assignments that more senior people say can’t be done & then you’ll get it in the neck come review time for not satisfactorily achieving your objectives.
    - Office culture varies but usually has an element of banter about it that normally ends up putting a woman, foreigner, gay or other minority person at the but of it.

    Advice to ManagementAdvice

    Sack the racists & dinosaurs you hired & continue to hire. Replace the most senior management in the organisation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. A pleasurable and rewarding experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Economist in London, England (UK)
    Current Employee - Assistant Economist in London, England (UK)

    I have been working at Department for Work And Pensions full-time (less than a year)

    Pros

    - fantastic source for those seeking entry level work
    - wide range of involvement in different work areas
    - accommodating management and staff
    - good learning and development opportunities
    - flexible working patterns
    - opportunity to become involved with the latest in social research and policy

    Cons

    - salaries do not rise in line with inflation
    - internal movement of staff disrupts continuity of work and buildup of role specific skills
    - poor or outdated technology

    Recommends
    Positive Outlook
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  5. 1 person found this helpful

    Personal Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Adviser in London, England (UK)
    Current Employee - Personal Adviser in London, England (UK)

    I have been working at Department for Work And Pensions part-time (more than 10 years)

    Pros

    Time off, HR policies, team work

    Cons

    Too target led, inadequate staffing at front of house level

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. Its a very progressive and learning environment to work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Office Administrative in London, England (UK)
    Former Contractor - Office Administrative in London, England (UK)

    I worked at Department for Work And Pensions as a contractor (less than a year)

    Pros

    It feel good to work for the government and the work environment is full of opportunity to learn and grow. Job satisfaction level is high with all the perks.

    Cons

    The only challenge which i see is sometime we get some potential violent customers which i see as a good opportunity to use the skills of customers service and handle that kind of customers

    Advice to ManagementAdvice

    I believe we should have a dress code, which will enhance the working environment.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful

    Complete disgrace of an organisation!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in London, England (UK)
    Current Employee - Customer Service Agent in London, England (UK)

    I have been working at Department for Work And Pensions full-time (more than 8 years)

    Pros

    A warm, dry environment- that's the best I can think of

    Cons

    Anyone who has worked in private industry and comes here will get shock of their lives. If you work yourself into the ground, come in early, leave late, skip lunch answer every call and customer or actually care about getting everything done you will get exactly the same as the guy who sits looking at football results on his screen. You'll love this job if you are useless, if you don't know anything about digital applications and if you've been there since the 70's/80's and are just seeing out your time. The I.T. is terrible, leading to complete staff meltdowns. In an effort to save money they have stopped ordering basic items like calanders and note pads which are essential items especially when constantly discussing benefit payment dates and staff have to buy their own, they also took away the water machines. They could save millions in man hours if they looked at why staff have to input the same info onto three or four systems so information can be accessed instead of devising a system where it can all be pulled off of one system. You have at least three forms for everything. If there is a complicated way- they will find it. All decisions are made by back of house people who stand for hours talking about the other staff in poorly disguised whispers- these people will tell you what to do and how easy it is to do and check your work, but no way could they do the front line customer facing themselves and if you suggest they try, they are too busy to try. To top it all off- when you are customer facing you will be faced with all manner of insults from addicts etc.

    Advice to ManagementAdvice

    Don't make ANY decisions regarding customer facing officers unless you can PROVE you can do it first. Sort your I.T., make the P.D.P. System more varied- you have rubbish and good staff in same bandings.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. Some interesting work affecting many people, but a lack of passion and 9am-5pm mentality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Summer Intern in London, England (UK)
    Former Intern - Summer Intern in London, England (UK)

    I worked at Department for Work And Pensions as an intern (less than a year)

    Pros

    Excellent work-life balance, flexible hours and ability to actually take holidays you are allocated, even as an intern. Excellent pay for interns which actually allows for decent survival in London. It is not a problem to intern as a non-British national - you get lots of chance to explore London outside of office hours unlike some other interns in the city. Great for people looking for a 9-5 job with good pay and not so much emphasis on career progression.

    Cons

    Little work with real responsibility is given to interns, as there are so many people working on your projects already. Very few people are passionate about their work here and getting certain things done like your registration with IT can be an administrative nightmare.

    Advice to ManagementAdvice

    Interns can make a real impact even in a short summer internship lasting ~10 weeks. They only need to be given the chance and be trusted to do good work.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful

    Great people, terrible ministers. Leave your morals at the door.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Policy Analyst in London, England (UK)
    Former Employee - Senior Policy Analyst in London, England (UK)

    I worked at Department for Work And Pensions full-time (more than 8 years)

    Pros

    Big organisation, plenty of opportunity to move around and do different things. High media profile for the work, but it's all horrible coverage.

    Cons

    Essentially an evil tool that talks in Orwellian doublespeak - says the right things and then churns out policies and operations that basically screw everyone they come into contact with.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. Good Entry Level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Adviser in London, England (UK)
    Current Employee - Personal Adviser in London, England (UK)

    I have been working at Department for Work And Pensions full-time (less than a year)

    Pros

    Good Money/ Great Balance with Social life/Some good people/ Good laugh/ Inspiring People/ Rewarding with success stories.

    Cons

    Customer/ Pace of Change/ Inconsistent rules

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful

    DWP Analyst Position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Analyst in London, England (UK)
    Former Employee - Analyst in London, England (UK)

    I worked at Department for Work And Pensions

    Pros

    Workforce consists of highly motivated and intelligent people, teeming with ideas. Enjoyable working lifestyle and opportunities to contribute to work which may have wide impact on society.

    Cons

    Often too relaxed and many lack much drive on a day to day basis. Lack of accountability and performance management

    Advice to ManagementAdvice

    Good management, tasks well delegated both within groups and smaller teams within. Greater transparency and cooperation between teams would not go amiss however

    Approves of CEO

Department for Work And Pensions Photos

409 Kennington Road (Photo thanks to Geograph user Stephen Richards, Some Rights Reserved)
Department for Work and Pensions, Exeter (Photo thanks to Geograph user Derek Harper, Some Rights Reserved)
Ebury House, Dee Street, Aberdeen (Photo thanks to Geograph user Bill Harrison, Some Rights Reserved)

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