Department for Work And Pensions
3.1 of 5 33 reviews
www.dwp.gov.uk London, United Kingdom 5000+ Employees

Department for Work And Pensions Reviews in London UK

Updated May 30, 2014
All Employees Current Employees Only

3.1 9 reviews

                             

50% Approve of the CEO

Department for Work And Pensions Permanent Secretary Robert Devereux

Robert Devereux

(4 ratings)

71% of employees recommend this company to a friend
9 Employee Reviews Back to all reviews
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    1 person found this helpful  

    Personal Advisor

    Personal Adviser (Current Employee)
    London, England (UK)

    ProsTime off, HR policies, team work

    ConsToo target led, inadequate staffing at front of house level

    Yes, I would recommend this company to a friend

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    Its a very progressive and learning environment to work in

    Office Administrative (Former Employee)
    London, England (UK)

    ProsIt feel good to work for the government and the work environment is full of opportunity to learn and grow. Job satisfaction level is high with all the perks.

    ConsThe only challenge which i see is sometime we get some potential violent customers which i see as a good opportunity to use the skills of customers service and handle that kind of customers

    Advice to Senior ManagementI believe we should have a dress code, which will enhance the working environment.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Complete disgrace of an organisation!!!

    Customer Service Agent (Current Employee)
    London, England (UK)

    ProsA warm, dry environment- that's the best I can think of

    ConsAnyone who has worked in private industry and comes here will get shock of their lives. If you work yourself into the ground, come in early, leave late, skip lunch answer every call and customer or actually care about getting everything done you will get exactly the same as the guy who sits looking at football results on his screen. You'll love this job if you are useless, if you don't know anything about digital applications and if you've been there since the 70's/80's and are just seeing out your time. The I.T. is terrible, leading to complete staff meltdowns. In an effort to save money they have stopped ordering basic items like calanders and note pads which are essential items especially when constantly discussing benefit payment dates and staff have to buy their own, they also took away the water machines. They could save millions in man hours if they looked at why staff have to input the same info onto three or four systems so information can be accessed instead of devising a system where it can all be pulled off of one system. You have at least three forms for everything. If there is a complicated way- they will find it. All decisions are made by back of house people who stand for hours talking about the other staff in poorly disguised whispers- these people will tell you what to do and how easy it is to do and check your work, but no way could they do the front line customer facing themselves and if you suggest they try, they are too busy to try. To top it all off- when you are customer facing you will be faced with all manner of insults from addicts etc.

    Advice to Senior ManagementDon't make ANY decisions regarding customer facing officers unless you can PROVE you can do it first. Sort your I.T., make the P.D.P. System more varied- you have rubbish and good staff in same bandings.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Some interesting work affecting many people, but a lack of passion and 9am-5pm mentality

    Summer Intern (Former Employee)
    London, England (UK)

    ProsExcellent work-life balance, flexible hours and ability to actually take holidays you are allocated, even as an intern. Excellent pay for interns which actually allows for decent survival in London. It is not a problem to intern as a non-British national - you get lots of chance to explore London outside of office hours unlike some other interns in the city. Great for people looking for a 9-5 job with good pay and not so much emphasis on career progression.

    ConsLittle work with real responsibility is given to interns, as there are so many people working on your projects already. Very few people are passionate about their work here and getting certain things done like your registration with IT can be an administrative nightmare.

    Advice to Senior ManagementInterns can make a real impact even in a short summer internship lasting ~10 weeks. They only need to be given the chance and be trusted to do good work.

    Yes, I would recommend this company to a friend

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    Great people, terrible ministers. Leave your morals at the door.

    Senior Policy Analyst (Former Employee)
    London, England (UK)

    ProsBig organisation, plenty of opportunity to move around and do different things. High media profile for the work, but it's all horrible coverage.

    ConsEssentially an evil tool that talks in Orwellian doublespeak - says the right things and then churns out policies and operations that basically screw everyone they come into contact with.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Good Entry Level

    Personal Adviser (Current Employee)
    London, England (UK)

    ProsGood Money/ Great Balance with Social life/Some good people/ Good laugh/ Inspiring People/ Rewarding with success stories.

    ConsCustomer/ Pace of Change/ Inconsistent rules

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    DWP Analyst Position

    Analyst (Former Employee)
    London, England (UK)

    ProsWorkforce consists of highly motivated and intelligent people, teeming with ideas. Enjoyable working lifestyle and opportunities to contribute to work which may have wide impact on society.

    ConsOften too relaxed and many lack much drive on a day to day basis. Lack of accountability and performance management

    Advice to Senior ManagementGood management, tasks well delegated both within groups and smaller teams within. Greater transparency and cooperation between teams would not go amiss however

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    Stress free job with very strong work life balance, but doesn't pay enough!

    Assistant Economist (Current Employee)
    London, England (UK)

    ProsOnly 36 hours a week.
    Lots of opportunities to train (around 2-3 weeks worth a year and seminars every other week).
    Flexible working i.e. I work 9 days a fortnight.
    There is very generous parental leave.
    Stress free!

    ConsPay is OK at first but with little growth or bonus.
    Some bad managers.
    Not good for ambitious young professionals; much more suitable for a person with commitments.

    Advice to Senior ManagementGive ambitious people a challenge and reduce the hierarchy.

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    Inner workings - interesting

    Private Secretary (Current Employee)
    London, England (UK)

    ProsBig department, with lots of opportunities to do different things right across the PSG spectrum, particularly heavy on delivery. Good work life balance, mostly, and a very well developed Management and Leadership development program,

    ConsLong hours tend to be unrewarded when they happen (but flipside is flexi, 6 weeks annual leave, variety of staff incentives), some areas of the business are incredibly hierarchical and ageist (need to 'serve your time')

    Advice to Senior ManagementNot much really - lose the focus on rigidity and making sure everyone's doing the same thing at the same time, find a way to exploit the long tail from an organisation of 120,000 people.

    Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Department for Work And Pensions reviews and ratings in London, UK — including employee satisfaction and approval rating for Department for Work And Pensions CEO Robert Devereux. All 9 reviews posted anonymously by Department for Work And Pensions employees.