Department for Work And Pensions

www.dwp.gov.uk
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Department for Work And Pensions Reviews

Updated May 17, 2015
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2.7
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Approve of CEO
Department for Work And Pensions Permanent Secretary Robert Devereux
Robert Devereux
16 Ratings

Pros
  • Annual leave entitlement and flexi time (where available) (in 5 reviews)

  • It feel good to work for the government and the work environment is full of opportunity to learn and grow (in 2 reviews)

Cons
  • Changes happen frequently and senior management/government doesn't allow sufficient time for change management to happen (in 3 reviews)

  • As an Admin assistant in the DWP, there are no promotions, they are trying to get rid of this role (in 3 reviews)

More Pros and Cons

49 Employee Reviews

Sort: Popular Rating Date
  1. great

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Department for Work And Pensions

    Pros

    great benefits and the co-workers make the company great

    Cons

    career advancement difficult without having friends in upper management


  2. I would like to hear soon from you

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Department for Work And Pensions full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    My best reason to work with this company is because I am a social worker and also have enough experiences.

    Cons

    I really need a job because I do have family to take care.

    Advice to Management

    Team work for an excellent improvement.


  3. shambolic

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Officer in London, England (UK)
    Current Employee - Administrative Officer in London, England (UK)

    I have been working at Department for Work And Pensions full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible working patterns, overtime on occasion, can attain qualifications

    Cons

    So poorly organised, it feels like a closing down Sale in some departments. Management do not question ridiculous targets.

    Advice to Management

    Get a backbone. Speak up if you feel targets are unrealistic and most importantly, have respect for your subordinates


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Solution Architect

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Department for Work And Pensions full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great for a varied IT career with plenty of opportunity to develop skills and experience of Digital and Legacy Applications.

    Cons

    Limited Continued Professional development in the Chief Technology Office, as the departments training solutions and IT needs investment.

    Advice to Management

    Invest in CTO staff over external recruitment and change the culture to have the motivation to practice one Government / DWP


  6. Great experience , great for work life balance and creative satisfaction

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Department for Work And Pensions full-time

    Pros

    Its good for work life balance, people working are quite intelligent, good work environment and overall peace of mind

    Cons

    Its not ethnically diverse, majority almost 96-97 % employees are Whites, wish there was bit more diversity.

    Advice to Management

    Dont tinker with the department too much its well organised and doing good job


  7. Typical government department

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Longbenton, England (UK)
    Former Employee - Anonymous Employee in Longbenton, England (UK)

    I worked at Department for Work And Pensions full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Flexi time and annual leave are there. Some really nice working colleagues. Can go home and forget about work.

    Cons

    Management as a whole are so busy trying to please the senior civil servants and MP,s that the grunts on the shop floor doing all the work get trampled all over. Treated like idiots and receive no respect. The odd manager who isn't trying to climb the ladder by sacking abusing or disciplining there staff are soon themselves hauled over the coles themselves for not towing the managerial party line.

    Advice to Management

    Go back to training, brush up on your man management and people skills


  8. Terrible place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Agent
    Current Employee - Call Agent

    I have been working at Department for Work And Pensions full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Monday to Friday.
    There is nothing else good about this place to work.

    Cons

    Work is very hard mentally as there is never any breaks between calls as it is so poorly run. Customers come on the phone angry due to having to wait in excess of 30 minutes on a normal day, due to a horrendous lack of staff.
    Training is amongst some of the worst I have ever experienced in any job previously.
    Management and Senior management have no compassion and are constantly on your back about stats even if you are only above target by 1 - 2 seconds.
    Easily the worst job I have ever had, and I worked in outbound sales doing cold calls.

    Advice to Management

    Hire more people as you are terribly understaffed also treat your staff better as the fact that I started in a group of 34 people, so many people have left due to the terrible way the company is run there is now less than 15.


  9. Great work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Department for Work And Pensions

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    One of the most exciting areas to be working in is government and the Civil Service, where you feel through the work done that you are really making a positive difference in society every day. Smart people with a strong ethos for working for public good. High integrity.

    Cons

    May not be glamourous nor have the perks of private industry.

    Advice to Management

    Keep listening to teams and letting people grow even more responsibility.


  10. Very good for a varied career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Department for Work And Pensions

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Flexibility, rewards dedication, still an excellent employer

    Cons

    lack of strategic thinking and drive to be an employer of high class professionals - but it's slowly getting better


  11. Nasty, exploitative employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Economist in London, England (UK)
    Former Employee - Economist in London, England (UK)

    I worked at Department for Work And Pensions full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Flexible & on occasion home working.
    - Pension Scheme, but the amount you have to contribute has gone up a lot & is being replaced by an even less generous Alpha Career Average scheme from 1st April 2015. But, to be fair, the new scheme will still be less worse than 99% of the money purchase schemes in the private sector.

    Cons

    - Poor pay.
    - No pay rise for 3 years then capped rise of 1%.
    - Lack of promotion opportunities, with those that are available being restricted to white people (in a clever & underhand way) or those who play games with & suck up to useless management.
    - Grade 6's at DWP are especially incompetent. They and other middle management are spineless & won't hesitate to shaft you (for the annual and mid year reviews) after they've bled you dry (like a leach) of all your energy, skills and knowledge.
    - Good pieces of work you do will be claimed as their own without a second thought for acknowledging your efforts, even in your annual review which is where it really counts.
    - The policies HR & senior managers come up with are designed to shaft you so you can't progress in the organisation and end up leaving.
    - The work is often dull & repetitive & is compounded by the outdated IT systems in place. The newest IT roll out from 2014 has only managed to make things worse, with MS Office crashing more, not less, often & the need to reboot your machine increasing not decreasing.
    - You have to work with (many, but not all) policy colleagues who have Alf Garnett/Black & White Minstrel type attitudes & they exhibit this by using inappropriate language and historical references & by talking down to you.
    - The management in DWP is too spineless to sort out the mess & instead lets people leave the organisation because of industrial injuries or harassment/bullying.
    - Needless to say, DWP has a high staff turnover rate which means experienced staff leave thus putting added pressure & workloads on the staff that stay. By making/allowing the organisation to become an unpleasant place to work the staff attrition rate has increased and thus reduced the costs of DWP hitting its lower headcount target. Sadly, this is a cynical way of cheating people out of voluntary & compulsory redundancy payments that would otherwise be paid.
    - If you are Muslim, you should be especially vigilant as more experienced DWP employees and managers will find ways of giving you the most difficult assignments that more senior people say can’t be done & then you’ll get it in the neck come review time for not satisfactorily achieving your objectives.
    - Office culture varies but usually has an element of banter about it that normally ends up putting a woman, foreigner, gay or other minority person at the but of it.

    Advice to Management

    Sack the racists & dinosaurs you hired & continue to hire. Replace the most senior management in the organisation.



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