Department for Work And Pensions

www.dwp.gov.uk
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Department for Work And Pensions Reviews

Updated April 7, 2015
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2.9
49 Reviews
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Department for Work And Pensions Permanent Secretary Robert Devereux
Robert Devereux
16 Ratings

Employee Reviews

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  1. Terrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Agent
    Current Employee - Call Agent

    I have been working at Department for Work And Pensions full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Monday to Friday.
    There is nothing else good about this place to work.

    Cons

    Work is very hard mentally as there is never any breaks between calls as it is so poorly run. Customers come on the phone angry due to having to wait in excess of 30 minutes on a normal day, due to a horrendous lack of staff.
    Training is amongst some of the worst I have ever experienced in any job previously.
    Management and Senior management have no compassion and are constantly on your back about stats even if you are only above target by 1 - 2 seconds.
    Easily the worst job I have ever had, and I worked in outbound sales doing cold calls.

    Advice to Management

    Hire more people as you are terribly understaffed also treat your staff better as the fact that I started in a group of 34 people, so many people have left due to the terrible way the company is run there is now less than 15.

  2. Nasty, exploitative employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Economist in London, England (UK)
    Former Employee - Economist in London, England (UK)

    I worked at Department for Work And Pensions full-time (more than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Flexible & on occasion home working.
    - Pension Scheme, but the amount you have to contribute has gone up a lot & is being replaced by an even less generous Alpha Career Average scheme from 1st April 2015. But, to be fair, the new scheme will still be less worse than 99% of the money purchase schemes in the private sector.

    Cons

    - Poor pay.
    - No pay rise for 3 years then capped rise of 1%.
    - Lack of promotion opportunities, with those that are available being restricted to white people (in a clever & underhand way) or those who play games with & suck up to useless management.
    - Grade 6's at DWP are especially incompetent. They and other middle management are spineless & won't hesitate to shaft you (for the annual and mid year reviews) after they've bled you dry (like a leach) of all your energy, skills and knowledge.
    - Good pieces of work you do will be claimed as their own without a second thought for acknowledging your efforts, even in your annual review which is where it really counts.
    - The policies HR & senior managers come up with are designed to shaft you so you can't progress in the organisation and end up leaving.
    - The work is often dull & repetitive & is compounded by the outdated IT systems in place. The newest IT roll out from 2014 has only managed to make things worse, with MS Office crashing more, not less, often & the need to reboot your machine increasing not decreasing.
    - You have to work with (many, but not all) policy colleagues who have Alf Garnett/Black & White Minstrel type attitudes & they exhibit this by using inappropriate language and historical references & by talking down to you.
    - The management in DWP is too spineless to sort out the mess & instead lets people leave the organisation because of industrial injuries or harassment/bullying.
    - Needless to say, DWP has a high staff turnover rate which means experienced staff leave thus putting added pressure & workloads on the staff that stay. By making/allowing the organisation to become an unpleasant place to work the staff attrition rate has increased and thus reduced the costs of DWP hitting its lower headcount target. Sadly, this is a cynical way of cheating people out of voluntary & compulsory redundancy payments that would otherwise be paid.
    - If you are Muslim, you should be especially vigilant as more experienced DWP employees and managers will find ways of giving you the most difficult assignments that more senior people say can’t be done & then you’ll get it in the neck come review time for not satisfactorily achieving your objectives.
    - Office culture varies but usually has an element of banter about it that normally ends up putting a woman, foreigner, gay or other minority person at the but of it.

    Advice to Management

    Sack the racists & dinosaurs you hired & continue to hire. Replace the most senior management in the organisation.

  3. Helpful (1)

    It can only get worse for you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Unemployed in Manchester, England (UK)
    Current Employee - Unemployed in Manchester, England (UK)

    I have been working at Department for Work And Pensions full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Sanctions sanctions , food bank, no home, work house

    Cons

    Work Programme, another opportunity to get you Sanctioned

    Advice to Management

    How's your bonus

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  5. Helpful (1)

    Sinking ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Department for Work And Pensions full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Annual leave entitlement and flexi time (where available)

    Cons

    Poor training. Nepitism is rife.

  6. Helpful (1)

    Admin officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Officer in Blackpool, England (UK)
    Current Employee - Administrative Officer in Blackpool, England (UK)

    I have been working at Department for Work And Pensions (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Absolutely none, its getting worse

    Cons

    Beating the boredom and standing the crap management

    Advice to Management

    Get real, all the staff are demoralised and all for £19090 per year

  7. Helpful (1)

    Complete disgrace of an organisation!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in London, England (UK)
    Current Employee - Customer Service Agent in London, England (UK)

    I have been working at Department for Work And Pensions full-time (more than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    A warm, dry environment- that's the best I can think of

    Cons

    Anyone who has worked in private industry and comes here will get shock of their lives. If you work yourself into the ground, come in early, leave late, skip lunch answer every call and customer or actually care about getting everything done you will get exactly the same as the guy who sits looking at football results on his screen. You'll love this job if you are useless, if you don't know anything about digital applications and if you've been there since the 70's/80's and are just seeing out your time. The I.T. is terrible, leading to complete staff meltdowns. In an effort to save money they have stopped ordering basic items like calanders and note pads which are essential items especially when constantly discussing benefit payment dates and staff have to buy their own, they also took away the water machines. They could save millions in man hours if they looked at why staff have to input the same info onto three or four systems so information can be accessed instead of devising a system where it can all be pulled off of one system. You have at least three forms for everything. If there is a complicated way- they will find it. All decisions are made by back of house people who stand for hours talking about the other staff in poorly disguised whispers- these people will tell you what to do and how easy it is to do and check your work, but no way could they do the front line customer facing themselves and if you suggest they try, they are too busy to try. To top it all off- when you are customer facing you will be faced with all manner of insults from addicts etc.

    Advice to Management

    Don't make ANY decisions regarding customer facing officers unless you can PROVE you can do it first. Sort your I.T., make the P.D.P. System more varied- you have rubbish and good staff in same bandings.

  8. Helpful (1)

    No promotion prospect, treated like a child.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Motherwell, Scotland (UK)
    Former Employee - Anonymous Employee in Motherwell, Scotland (UK)

    I worked at Department for Work And Pensions full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Government pension, flexi time. Safe employment. Good annual leave entitlement. good redundancy package. Good overtime pay. Careens coffee is good

    Cons

    Management don't have a clue. Micro managed by 3 grades above you. No clue on how to run a call centre. Not allowed to show creative.

    Advice to Management

    Give the employees on the front line more control over their workflow

  9. Helpful (1)

    Never Again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Officer in Caerphilly, Wales (UK)
    Former Employee - Executive Officer in Caerphilly, Wales (UK)

    I worked at Department for Work And Pensions full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Reasonable leave allowance and salary,flexible hours. The opportunity to get involved with community projects by volunteering your time and sometimes the opportunity to work part time, depending on where you work.

    Cons

    Abusive language from customers daily, a bullying atmosphere in some offices, very stressful. Unrealistic targets from management, earmarking people for jobs, before vacancies advertised.

  10. Helpful (1)

    Heartache

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Support Officer in Croydon, England (UK)
    Current Employee - Operations Support Officer in Croydon, England (UK)

    I have been working at Department for Work And Pensions full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Helping vulnerable customers who are in need

    Cons

    Wanted to return back to original site but would not accept me back due to head count

    Advice to Management

    Management do not listen

  11. Helpful (1)

    Worked a long time have only got a small pension to look forward to now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Full Tme Administrative Public Facing in Nottingham, England (UK)
    Former Employee - Full Tme Administrative Public Facing in Nottingham, England (UK)

    I worked at Department for Work And Pensions full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    37hrs a week outside London. Paid holidays. Used to be helping people more than it is now.

    Cons

    Victim of creeping privatisation and political correctness. Fast change in practices. Over regulated. Uncertain future

    Advice to Management

    Bring back the old ideal of all senior management outstationed with the public for 2 weeks a year! You did it in the 70's why not now?

Department for Work And Pensions Photos

409 Kennington Road (Photo thanks to Geograph user Stephen Richards, Some Rights Reserved)
Department for Work and Pensions, Exeter (Photo thanks to Geograph user Derek Harper, Some Rights Reserved)
Ebury House, Dee Street, Aberdeen (Photo thanks to Geograph user Bill Harrison, Some Rights Reserved)

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