Department for Work And Pensions

  www.dwp.gov.uk
  www.dwp.gov.uk

Department for Work And Pensions Reviews

Updated September 9, 2014
Updated September 9, 2014
35 Reviews
3.0
35 Reviews
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Department for Work And Pensions Permanent Secretary Robert Devereux
Robert Devereux
11 Ratings

Employee Reviews

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  1.  

    Its a very progressive and learning environment to work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Office Administrative in London, England (UK)
    Former Employee - Office Administrative in London, England (UK)

    I worked at Department for Work And Pensions as a contractor (less than an year)

    Pros

    It feel good to work for the government and the work environment is full of opportunity to learn and grow. Job satisfaction level is high with all the perks.

    Cons

    The only challenge which i see is sometime we get some potential violent customers which i see as a good opportunity to use the skills of customers service and handle that kind of customers

    Advice to ManagementAdvice

    I believe we should have a dress code, which will enhance the working environment.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Assistant in Saint Austell, England (UK)
    Current Employee - Administrative Assistant in Saint Austell, England (UK)

    I have been working at Department for Work And Pensions full-time (more than 5 years)

    Pros

    Company does adhere to rules laid down by Government, probably because they are the government

    Cons

    As an Admin assistant in the DWP, there are no promotions, they are trying to get rid of this role

    Advice to ManagementAdvice

    Don't loose your AA cover, staff that are processing will have to do the work we do, this will take them away from their work

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Working for Jobcentre Plus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crisis Loan Decision Maker in Bristol, England (UK)
    Former Employee - Crisis Loan Decision Maker in Bristol, England (UK)

    I worked at Department for Work And Pensions full-time (more than 3 years)

    Pros

    We received 2 weeks of solid training which was excellent and the pay is relatively good at around £21kpa. The company values are very fixed and absolute integrity is expected. It is very easy to change working hours to suit changes in personal circumstances if you have children and term-time only or school hour contracts are quite easy to switch to. It is also one of the few places where you can still obtain a career break of several years and expect to return to a job when you are done at the same pay as when you left. 25 days holiday a year is pretty average but employees also get bank holidays and privilege days such as the Queen's birthday and Christmas Eve as additional perks. You are also fully compensated for any travel and accommodation out of normal work. It is very useful to find out about things that may affect you in your personal life such as benefit systems and this is as close to a job for life as you can get these days. If the office closes they will find you an alternative place of work and new role. Transfers are quite hard to get if your job is short-staffed but if you are an excess member of staff you can easily transfer and applying for promotion is very straightforward.

    Cons

    If you are used to working independently the DWP can be quite challenging. Every employee has their own small role which works as part of a larger system and you are not expected to step outside the limits of that role. Nor are you expected to know anything about any one else's role and strict procedures and rules are in place for every situation you could come across limiting autonomous working. If you like strict structure it is a very good place to work but if you want freedom to pass comment on the organisation the DWP is not the place to work. You are expected to wholeheartedly support the DWP in all they do and make no negative comments even in your personal life regarding their policies, social media is strictly controlled. Systems can be quite dated, especially ICT systems which often still work on old DOS-type screens and security is VERY strictly controlled. If you are looking for fast promotion the DWP can be a good place to work but only if you are willing to tip your hat to "the man"! It is very much an old boys club and if you don't conform to the ideas of management getting promoted is unlikely. If working face to face it can be challenging as many customers are in very stressful situations and may have already had conflicts with the Department which you represent.

    Advice to ManagementAdvice

    Perhaps looking at methods of offering staff more autonomy in their job roles. Security of face to face staff is much improved since the change to jobcentre layouts and the places have much more relaxed atmospheres. I would recommend looking again at promotion methods and interviews to check they are unbiased and less open to abuse.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Sinking ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Department for Work And Pensions full-time

    Pros

    Annual leave entitlement and flexi time (where available)

    Cons

    Poor training. Nepitism is rife.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Admin officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Officer in Blackpool, England (UK)
    Current Employee - Administrative Officer in Blackpool, England (UK)

    I have been working at Department for Work And Pensions (more than 10 years)

    Pros

    Absolutely none, its getting worse

    Cons

    Beating the boredom and standing the crap management

    Advice to ManagementAdvice

    Get real, all the staff are demoralised and all for £19090 per year

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Complete disgrace of an organisation!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in London, England (UK)
    Current Employee - Customer Service Agent in London, England (UK)

    I have been working at Department for Work And Pensions full-time (more than 8 years)

    Pros

    A warm, dry environment- that's the best I can think of

    Cons

    Anyone who has worked in private industry and comes here will get shock of their lives. If you work yourself into the ground, come in early, leave late, skip lunch answer every call and customer or actually care about getting everything done you will get exactly the same as the guy who sits looking at football results on his screen. You'll love this job if you are useless, if you don't know anything about digital applications and if you've been there since the 70's/80's and are just seeing out your time. The I.T. is terrible, leading to complete staff meltdowns. In an effort to save money they have stopped ordering basic items like calanders and note pads which are essential items especially when constantly discussing benefit payment dates and staff have to buy their own, they also took away the water machines. They could save millions in man hours if they looked at why staff have to input the same info onto three or four systems so information can be accessed instead of devising a system where it can all be pulled off of one system. You have at least three forms for everything. If there is a complicated way- they will find it. All decisions are made by back of house people who stand for hours talking about the other staff in poorly disguised whispers- these people will tell you what to do and how easy it is to do and check your work, but no way could they do the front line customer facing themselves and if you suggest they try, they are too busy to try. To top it all off- when you are customer facing you will be faced with all manner of insults from addicts etc.

    Advice to ManagementAdvice

    Don't make ANY decisions regarding customer facing officers unless you can PROVE you can do it first. Sort your I.T., make the P.D.P. System more varied- you have rubbish and good staff in same bandings.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Some interesting work affecting many people, but a lack of passion and 9am-5pm mentality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Summer Intern in London, England (UK)
    Former Employee - Summer Intern in London, England (UK)

    I worked at Department for Work And Pensions as an intern (less than an year)

    Pros

    Excellent work-life balance, flexible hours and ability to actually take holidays you are allocated, even as an intern. Excellent pay for interns which actually allows for decent survival in London. It is not a problem to intern as a non-British national - you get lots of chance to explore London outside of office hours unlike some other interns in the city. Great for people looking for a 9-5 job with good pay and not so much emphasis on career progression.

    Cons

    Little work with real responsibility is given to interns, as there are so many people working on your projects already. Very few people are passionate about their work here and getting certain things done like your registration with IT can be an administrative nightmare.

    Advice to ManagementAdvice

    Interns can make a real impact even in a short summer internship lasting ~10 weeks. They only need to be given the chance and be trusted to do good work.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Technical Support Technician with having 6+ years experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Technician in Hyderābād (India)
    Current Employee - Technical Support Technician in Hyderābād (India)

    I have been working at Department for Work And Pensions full-time (more than 5 years)

    Pros

    Having 6+ years experience in IT

    Cons

    Management should be recognize the hard-work employees

  10.  

    Manegeering business,and department for work and pensions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manegeering Business in Bacolod, Bacolod (Philippines)
    Current Employee - Manegeering Business in Bacolod, Bacolod (Philippines)

    I have been working at Department for Work And Pensions full-time (less than an year)

    Pros

    For the better result of the development ,and for those who is capable to do their work completely.

    Cons

    Beginning to appreciate the work you're doing,and to think what is more important in our business.

    Advice to ManagementAdvice

    I would like to advice some rules and regulations in work that is perfectly do right ,and do your work according to the management of the business

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great people, terrible ministers. Leave your morals at the door.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Policy Analyst in London, England (UK)
    Former Employee - Senior Policy Analyst in London, England (UK)

    I worked at Department for Work And Pensions full-time (more than 8 years)

    Pros

    Big organisation, plenty of opportunity to move around and do different things. High media profile for the work, but it's all horrible coverage.

    Cons

    Essentially an evil tool that talks in Orwellian doublespeak - says the right things and then churns out policies and operations that basically screw everyone they come into contact with.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Department for Work And Pensions Photos

409 Kennington Road (Photo thanks to Geograph user Stephen Richards, Some Rights Reserved)
Department for Work and Pensions, Exeter (Photo thanks to Geograph user Derek Harper, Some Rights Reserved)
Ebury House, Dee Street, Aberdeen (Photo thanks to Geograph user Bill Harrison, Some Rights Reserved)

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