Design Within Reach Reviews

Updated August 9, 2015
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3.2
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John Edelman
30 Ratings

Pros
  • Autonomous work environment, great product, met some great clients (in 5 reviews)

  • The assortment and offerings of the company have rebounded well and should continue to shine with the Herman Miller relationship (in 3 reviews)

Cons
  • Upper management seems uneducated about retail success strategies (in 4 reviews)

  • There is no planning, thoughtfulness of big picture thinking from the "Exec team" who basically act like Student Council in High School (in 3 reviews)

More Pros and Cons

53 Employee Reviews

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  1. Helpful (2)

    Studio Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Studio Intern in Scottsdale, AZ
    Former Employee - Studio Intern in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome studio! They were very accommodating with my school schedule, which is very hard to find with busy, fast-paced companies. Everything was very professional, meaning I knew exactly when my internship was ending. They even gave me a gift on my last day! Everyone was great and I got a lot of advice and experience working for this company. As an student, it is difficult to find paid internships, but they were very generous with compensation.

    Cons

    I don't have anything bad to say about DWR!


  2. Customer service

    • Work/Life Balance
    • Comp & Benefits
    Current Employee - Product Support Specialist in San Francisco, CA
    Current Employee - Product Support Specialist in San Francisco, CA

    I have been working at Design Within Reach full-time (More than a year)

    Pros

    The company has a lot of great employees and a casual culture. Decent pay competitive with the market.

    Cons

    A bit unorganized. Lots of problems dealing with third party moving companies

    Advice to Management

    It would be wise for DWR to have their own fleet of drivers.


  3. Helpful (1)

    Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Cambridge, MA
    Current Employee - Account Executive in Cambridge, MA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Design Within Reach full-time (More than 5 years)

    Pros

    Nice product offering, and good Designers brought to the company. Open to new emerging Designers who have not essentially fully established themselves in terms of being known. So, Design Wtthin Reach is open to product ideas.

    Cons

    Senior Mgmt. does not care about their employees, poor delivery execution, and over priced shipping costs to customers. Product is not often in-stock with many of the overseas vendors, thus long delays especially if things come in damaged. Poor operational footprint, and very young Staff at their Headquarters who do not know what they are doing or new to the furniture world. Pay for Account Exec. should be better in terms of their base. Studio Proprietors should not be selling and managing their peoples, sets up bad situation of Manager competing with their employees - very wrong model.

    Advice to Management

    Listen to Field Sales, and your Customers, there are all the answers on the front line of things.


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  5. Helpful (1)

    It is what you make of it.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great, authentic, quality products. Possible to make decent money.

    Cons

    Terrible management, outdated computer system, delivery issues all the time.

    Advice to Management

    If you want to keep up moral, don't make employees work late with very little notice. Especially when the store is empty.


  6. Rising Company that cares about it's people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    Pros

    Design Within Reach provides an exciting atmosphere for all of it's employees. At the top is a strong core of executive leadership that have a deep passion for the product, the company, and are experts in their area of expertise. They invest into their stores, studios, marketing, and catalogs to provide a luxury/high end experience for the customer. There is ample room for internal growth if you have the background and drive for it. Most positions pay above Market Price. Management is supportive and realistic, and VP's and the Executive team are approachable and visible. HR is supportive and engaged. IT is active and very responsive.

    Cons

    With rapid growth and the integration of Herman Miller, the company has some serious issues with delivery and customer service. This affects sales, the customer experience, and costs the company and sales teams ample money.

    Advice to Management

    Tighten up on your delivery, operations, and customer service. If this was on par with everything else in DWR we would be unstoppable.


  7. Helpful (1)

    warehouse associate ~Showroom merchandising

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Logistic Associate in West New York, NJ
    Current Employee - Logistic Associate in West New York, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Design Within Reach (More than a year)

    Pros

    Very Exciting and vast collection of indoor and outdoors furnishings. The hands on knowledge of product placement and names. Learning about the designers and their personal history.

    Cons

    The lack of coeciveness between the work force and corporate. The environment can be at times too hostile.

    Advice to Management

    Acknowledge, appreciate, demonstrate honesty and integrity towards employees. Speak with a informed voice about matters of importance that will affect the livelihood of others.


  8. Sales Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Design Within Reach full-time

    Pros

    Very enjoyable working environment. Good product and focus of company. All authentic designs. Beautiful stores.

    Cons

    Training doesn't really happy for the product information and with it as commission know one wants to say there secrets on how they sold. So reading the description is all you have or you better research on your down time.


  9. Helpful (1)

    Management not structurally sound. Especially at the Secaucus Outlet. There running it like there own little playhouse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Lead in Secaucus, NJ
    Former Employee - Warehouse Lead in Secaucus, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Had a great experience meeting great people within departments.

    Cons

    working with management and there inability to understand or listen to there employees before making judgments.

    Advice to Management

    needs more training on understanding employees and listen to there answers and concerns even when there being Interigated on issue dealing with the company.


  10. Operations Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Specialist in Stamford, CT
    Current Employee - Operations Specialist in Stamford, CT

    I have been working at Design Within Reach full-time (Less than a year)

    Pros

    Benefits, Personal Growth, Skills, Experience

    Cons

    Dont have any cons as of now


  11. Helpful (2)

    Studio Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Studio Manager
    Former Employee - Studio Manager
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Design Within Reach full-time (More than 3 years)

    Pros

    Surrounded by beautiful design every day. Great discounts.

    Cons

    Upper management. Hard core selling culture— cold calls, etc.



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