Destination Rewards

  www.destinationrewards.com
  www.destinationrewards.com

Destination Rewards Reviews

Updated October 16, 2014
Updated October 16, 2014
16 Reviews
2.3
16 Reviews
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Jack Finn
12 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Blind-sided

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Buyer in Boca Raton, FL
    Former Employee - Buyer in Boca Raton, FL

    I worked at Destination Rewards full-time (more than an year)

    Pros

    There was an energetic and enthusiastic group of people working at Destination Rewards. There was an eagerness to succeed and a sincerely willingness to discover what to do to attain that success.

    Cons

    The general attitude of the administration was Blue-sky. They wanted everything and rewarded it with nothing to those responsible for providing that what was desired.

    Advice to ManagementAdvice

    In the effort to grow, don't cut off those that provided what you said you needed, a soon as you got it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    It is horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Boca Raton, FL
    Former Employee - Marketing in Boca Raton, FL

    I worked at Destination Rewards full-time (less than an year)

    Pros

    There is nothing good about this company. It is a sad excuse for a company. The management is clueless.

    Cons

    No structure, low salary, stupid management and lazy employees. Employees do nothing all day and come in to work at anytime and leave early.

    Advice to ManagementAdvice

    Deluxe need to fire all the directors

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Frustrating, but, I did very much enjoy working here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Destination Rewards full-time (more than an year)

    Pros

    This is one of my favorite companies that I have ever worked for. This is why: the structure is highly flexible allowing individuals to create a work structure and sometimes a schedule that works best for them. Dress is casual Mon-Fri. Mgmt is highly sensitive to family and/or personal obstacles. There is work/life balance - yes sometimes (1-2 / month) you do work late, but, its the exception not the norm. Social activities are planned and paid for by the company and mid-level employees are highly talented and genuinely nice. Lastly, the employee makeup is neither too sophomoric nor mature. Age ranges run the gamut allowing for a healthy balance of fresh innovation that is tamed by practical wisdom.

    Cons

    I think DR's greatest Achilles heel is having ineffective leaders in place - this is the root of almost all frustrations noted on this forum. With few exception DR's leaders fail to identify, prioritize and take action on the items that most effect the bottom line, for example, the company does NOT have a CRM or any type of system-based reporting in place. Data integrity is poor at best and processes, when they exist, are often inefficient requiring multiple human resources. If you are accustomed to structure, goals, efficiency or making business decisions based on data and research this environment can be frustrating and exhausting. Bonuses are based on tenure and not performance so I would advise not to wear yourself out as it won't pay off.

    Advice to ManagementAdvice

    Allow mid-level employees to provide bi-annual reviews on the effectiveness of their supervisors and of the perceived value provided by other internal depts. Management - be prepared to really get to know your company.

    Recommends
    Positive Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Beware

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Destination Rewards full-time

    Pros

    You don't need experience to get a job here. If they like you, you will be promoted.
    People come in when they feel like and leave when they feel like it, and no one ever says anything.

    Cons

    If they like you, you will be promoted, even if you don't have experience or know what you are doing. Some department have a terrible environment, especially the buying department. Very cliquey & gossipy. Everyone is out to get you. One is paranoid that everyone is always talking about her. No structure in the entire company and very low morale.

    Advice to ManagementAdvice

    People need goals to strive for and they should be accountable to them. Need to put some disciplines in the company and adhere to them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Lack of structure and terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Destination Rewards full-time (more than an year)

    Pros

    Very casual. You will find employees and executives around the office in shorts and flip flops.
    Relaxed work environment, only good if you don't like to be challenged.
    Fun activities like birthday celebrations every month. Employee cooking contests, auctions, Christmas party.
    Good work-life balance. That being said, no overtime pay

    Cons

    Poor benefit package. No 401K plan, expensive insurance with very high deductibles.
    No opportunity to grow. People just quit and find better opportunities with other companies.
    They hire management from outside instead of promoting from within, leading to very low employee morale.
    Salaries are very low compared to the same positions in other places. This may be the reason for the high employee turn. You see new people getting hired every week, but the number leaving is higher.
    Because of the entry-level pay, most of the employees in this place have little to none experience which affects the overall company performance.
    Senior management is very hesitant and undecided when making decisions. They will have meetings, make presentations, announce it to the company and just not execute on a project, or just take a year before moving forward with an idea.
    Customer service has 3 agents on the phone dealing with customers, and two supervisors overseeing them.
    Implementing a new process can take several months. Same goes for new clients. It can be years before a new client program goes live. This is probably why they have lost many accounts.

    Advice to ManagementAdvice

    Try to retain valuable employees. Hire experienced employees and pay them what they’re worth - this is less expensive than having to train for the same position every 6 months.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Park short term and then quickly move on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Destination Rewards full-time (more than an year)

    Pros

    Decent benefit program. The company hiring policy does not appear to discriminate in any way.

    Cons

    There is little to no personal growth. Small company culture that is very high-school click oriented. High employee turnover. Pay scale is extremely low. Does not always follow their own policies. Example is that if an employee leaves the company that employee cannot be re-hired. This policy is in writing but they break the policy when it suits them.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great place to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Plymouth, MI
    Current Employee - Anonymous Employee in Plymouth, MI

    I have been working at Destination Rewards full-time (more than 5 years)

    Pros

    Excellent employee relations, fun place to work. Work hard, play hard. They celebrate birthdays every month with cake and ice cream. Employees get to participate in fun activities that we offer our clients, auctions, sweepstakes, etc.

    Cons

    Pay isn't the best based on current trends, insurance premiums are on the high side and they need to promote with in on a more regular basis.

    Advice to ManagementAdvice

    More communication. Pay your employees what they are worth.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Only work here if you really need a job but can't find anything else...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Destination Rewards full-time (more than an year)

    Pros

    Fun environment. Employee activities, such as birthday celebrations, Christmas party, auctions and sweepstakes. Great time off policy.

    Cons

    Pay is not competitive with other call centers. If you're not in good graces with management you will be SOL on everything from schedule adjustments to the time you take your break. The call center supervisor is not a people person, the supervisor will roll her eyes at you when you ask a questions, you're always bothering with your questions or inquiries. They ask for feed back and get angry when you tell them they're not approachable. If your in the supervisors good grace you can walk around all day, not take phone calls and get a promotion even though you have no qualifications. The Q A team is a JOKE those people don't even know how to talk and they want to be correcting others, everyone in that team wants to play chief they all have "something" to say but say nothing at all. The TL's get appointed based on who the supervisor likes the most not who qualifies for the job. the new TL's are worthless can't even help people without acting like you're interrupting the most important job with something small and unrelated.

    Advice to ManagementAdvice

    Get rid of the unprofessional staff in management. Get business oriented people who know how to keep personal feelings outside of the workplace. Give your employees fair pay and hire capable staff.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Great learning and growth opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager in Boca Raton, FL
    Former Employee - Product Manager in Boca Raton, FL

    I worked at Destination Rewards full-time (more than 5 years)

    Pros

    DR is a moderate to small sized company that offers employees great opportunities to learn and grow. The Exec's have an open door policy and like to engage with employees of all levels. They appreciate ideas and feedback. Some of their goals are to learn and grow as well. The environment is very casual. They offer a nice benefit package but the Wellness Program is wonderful. You have the opportunity to be reimbursed for up to $50 per month for health/wellness activities (gym, massage, sports, etc). DR is like a family community and offers employees fun activities such as pot lucks, various friendly competitions/contests/games/incentives and other events. Employees can elect to participate or not.

    Cons

    The pay scale at DR is a bit lower than at other larger companies. But again, it is a great place for an employee to learn, grow and hone their skills. Some of the upper level management can be a bit unprofessional as compared to larger corporations. Projects can take months or years to come to fruition and processes change frequently. This all requires patience, but again, this can be considered growing pains.

    Advice to ManagementAdvice

    Spend more resources to upgrade back end administrative database for employees to assist with efficiency and productivity. Create process to streamline projects and actually stick with it for maximum productivity.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Company needs better organization and better managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boca Raton, FL
    Current Employee - Anonymous Employee in Boca Raton, FL

    I have been working at Destination Rewards full-time (more than an year)

    Pros

    They do nice things for employees like Christmas party, covered dish lunches, employee week that includes games and prizes. The company has very good benefits for a small company. The vacation policy is excellent, but very few employees stay long enough to enjoy that benefit.

    Cons

    Need better organization, documentation and managers that have management training. Tend to burnout employees. Employee retention is very low with a lot of people leaving in less than a year. The work is easy but the frustration level to accomplish the work is extremely high. Procedures change continually and the changes are not well communicated.

    Advice to ManagementAdvice

    Spend the time to organize the flow of work. Remove the obstacles that are make the work so frustrating. Setup procedures and follow them consistently. Document what you are doing.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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