Detroit Zoological Society

www.detroitzoo.org
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Detroit Zoological Society Reviews

Updated August 12, 2015
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13 Employee Reviews

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  1. Guest Relations Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Detroit Zoological Society full-time

    Pros

    Great staff to work with, fantastic work environment and positive energy, revolutionary cooperation that is progressive and engaging

    Cons

    longer hours and must be able to be stand for long periods of time (possibly outside)

    Advice to Management

    Keep up the great work!


  2. Good Place to work for Season.

    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    Easy and chill environment. Managers are cool.

    Cons

    Get sent home 1-2 hours early depending on station & flow of guest.


  3. Great People to work with but terrible management.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Relations Assistant in Royal Oak, MI
    Current Employee - Guest Relations Assistant in Royal Oak, MI
    Doesn't Recommend
    Negative Outlook

    I have been working at Detroit Zoological Society full-time (Less than a year)

    Pros

    - get to work at a zoo - background access to the zoo - discounts on food and merchandise - free admission

    Cons

    - poor scheduling: most of the time the schedule is not posted until the friday or saturday before the work week; the schedule can change at any time and the employee has to honor it or call off; will not allow shift swaps between employees and would rather have the employee call off; - supervisors can be micromanagers; they also have a tendency to disappear so if a problem arises then the employee has to handle it themselves and potentally face reprecussions. - can be really political- everything is based off of seniority (leaving early, hours, off days, requests) rather than positive and effective work behavior; those with a lot of seniority can be 'forgiven' for major or consistent problems; - lots of before and after hour meetings; extra-curricular events and meetings are required (though you do get paid to be there)

    Advice to Management

    - work on scheduling, if you want us to have off requests two weeks prior then you should have schedules up at least the week before (not days) - reward good and positive work rather than seniority


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  5. team member

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Concession Stand Team Member in Royal Oak, MI
    Current Employee - Concession Stand Team Member in Royal Oak, MI
    Recommends
    Positive Outlook

    I have been working at Detroit Zoological Society (Less than a year)

    Pros

    Good hours, make lots of friends, be around alot of people, good supervisors.

    Cons

    Some employees don't do their work, horrible managers that don't want to be managers so they treat employees bad

    Advice to Management

    Make sure when managers are hired they actually want the job. And don't let employees get away with everything get rid of the bad employees asap


  6. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Detroit Zoological Society full-time

    Pros

    The people are great! The Zoo's animal welfare mission and conservation efforts are amazing! This is a fun place to work. Great benefits and PTO earnings.

    Cons

    Only closed 3 days out of the year. Work a lot of weekends and holidays. Earn a lot of PTO but difficult to take time off with limited full-time staff and busy seasons.


  7. guest services assistant in zoo

    Former Employee - Guest Services Assistant
    Former Employee - Guest Services Assistant

    Pros

    could be fun at times

    Cons

    summer heat; poor management decisions regarding assigning of people to tasks

    Advice to Management

    Be smart about who is assigned to which task. For example, the stroller rental is hard on the body. Rather than automatically assigning it to women, consider that a man may be better for the job if he is stronger in the upper body.


  8. Great place to work! The staff is diverse in personality and is a family! I felt extremely welcomed.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Relations Assistant in Detroit, MI
    Current Employee - Guest Relations Assistant in Detroit, MI
    Doesn't Recommend
    Neutral Outlook

    I have been working at Detroit Zoological Society full-time (More than a year)

    Pros

    Family and friend oriented! Happy environment to work in. Duties can sometime be flexible and allow you to venture into other areas.

    Cons

    Choosing days off is limited, really long hours at times

    Advice to Management

    Work on the process of giving lunch breaks


  9. Nice starter position but has no real growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Park Safety Officer in Royal Oak, MI
    Current Employee - Park Safety Officer in Royal Oak, MI
    Doesn't Recommend
    Neutral Outlook

    I have been working at Detroit Zoological Society part-time (Less than a year)

    Pros

    -Atmosphere (the zoo itself) -Flexibility (management successfully works around other obligations) -Teamwork -Perks -Uniform provided -"Open-door" policy -Plenty of exercise (post are either walked or a bicycle is used)

    Cons

    -Pay (less than $10 per hour) -Must work holidays (except Thanksgiving, Christmas, New Years) -Hours are sporadic and sometimes erratic (can be randomly scheduled to work 10-13 hour shifts without day of recuperation) -Generally looks to hire in the older demographic -Poorly managed -Too much micro-managing among peers -No growth (part-time seasonal, part-time, full-time, supervisor) -Can tell that department isn't necessarily a priority by organization (tons of outdated material and equipment) -Mostly outdoor environment

    Advice to Management

    The amount of money being paid to the officers is a little disheartening and disrespectful for the duties performed and title held; the topic should definitely be renegotiated.


  10. Helpful (1)

    Guest Relations Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    Pros

    The pay was pretty good ($10.50 per hour), my coworkers were nice, you get to feed some animal, and discounts on events.

    Cons

    The management sucks! Be prepared for people to talk to you very rude and talked down to. Standing for long periods of time not knowing when you'll get a break (when the zoo is busy) and the pressures of working a commission position (it's not a commission position but if you do no do well you can/will get demoted).

    Advice to Management

    Treat you employees like you want to be treated.


  11. Worthwhile organization with clear focus on animals, but short sighted on people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Royal Oak, MI
    Former Employee - Anonymous Employee in Royal Oak, MI
    Doesn't Recommend
    Neutral Outlook

    I worked at Detroit Zoological Society full-time (More than 3 years)

    Pros

    There is a clearly defined mission supporting animal welfare and environmental issues and almost all employees are there to support it. Staff are generally friendly.

    Cons

    For an organizantion that is clearly a leader in a animal welfare and humane treatment of all living things, its treatment of the human element falls short. There is disparity in salaries across disciplines, and more importantly different treatment of staff. Behaviors that are acceptable for some are cause for discipline or termination for others, often with a lack of compassion and goodwill.



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