Dex One Reviews

Updated October 3, 2014
Updated October 3, 2014
237 Reviews
2.9
237 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Peter J. McDonald
30 Ratings

Review Highlights

Pros
  • Great work/life balance prior to merger (in 12 reviews)

  • Great benefits, potentially great income, great business building relationships with accounts (in 19 reviews)


Cons
  • You have people in their 50's that have only sold yellow pages in their life trying to sell new social media products to businesses (in 21 reviews)

  • You cant report anything to upper management or HR because you will be fired (in 11 reviews)

More Highlights

Employee Reviews

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  1.  

    large company with little direction, poor communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dex One full-time

    Pros

    Good benefits, decent compensation, large

    Cons

    Communication, integrity, honesty, large, real career opportunities

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Dex One Response

    Oct 6, 2014Reputation Management Coordinator

    Hi- We feel like we definitely offer great benefits and salary compensation. We also strive to keep an open line of communication with all employees and integrity is of the utmost importance. Thank ... More

  2.  

    Always Changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Consultant in Kansas City, KS
    Current Employee - Staff Consultant in Kansas City, KS

    I have been working at Dex One full-time (more than 8 years)

    Pros

    awesome tuition assistance. As with any job, working here is what you make it. If you are willing to relocate, the possibilities seem endless.

    Cons

    With so many offices, it seems impossible to "move up" and remain the same city or even the same department. Non sales employees are treated 'ok'. Not involved in the community and don't seem to be "in touch" with our organization goals at a department level.

    Advice to ManagementAdvice

    Step out of 1980 and get with the times. For a forward thinking company, the senior leadership team is stuck in traditional styles of management. So Sad. Take a class on culture and learn the value it contributes to the company and ultimately our stakeholders.

    Recommends
    Positive Outlook
    No opinion of CEO

    Dex One Response

    Sep 23, 2014Reputation Management Coordinator

    Hi- Thank you for your 8 long years of commitment to the company! We offer opportunities for advancement routinely and encourage all employees to pursue growth within the organization. Your advice to ... More

  3.  

    digital marketing consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Digital Marketing Consultant (Hunter) in Atlanta, GA
    Former Employee - Digital Marketing Consultant (Hunter) in Atlanta, GA

    I worked at Dex One full-time (more than an year)

    Pros

    Flexible, independent work environment and great pay.

    Cons

    Company needs to do a better job of branding its name.

    Recommends
    Neutral Outlook
    Disapproves of CEO

    Dex One Response

    Sep 2, 2014Reputation Management Coordinator

    Hi- We're happy to hear that you enjoyed your time working with Dex Media. Thank you greatly for taking the opportunity to post your feedback. -Ed

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  5.  

    Great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Phoenix, AZ
    Former Employee - Account Executive in Phoenix, AZ

    I worked at Dex One full-time (more than an year)

    Pros

    Great co-workers, good hours, potential for good commissions

    Cons

    Phone book is main business and that is almost a extinct.

    Advice to ManagementAdvice

    Listen to the employees, they know what is REALLY going on

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Dex One Response

    Jul 21, 2014Reputation Management Coordinator

    Thank you very much for the feedback and the time you devoted to us as a valued employee! Ed

  6. 1 person found this helpful  

    They treat employees like children

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Digital Editorial Coordinator in Morrisville, NC
    Former Employee - Digital Editorial Coordinator in Morrisville, NC

    I worked at Dex One as a contractor (more than an year)

    Pros

    Contractors get all the time off they want. Why not? No paid time off for contractors. Arcade basketball tournaments taken veeeeery seriously. If you liked being a child, good for you, as you'll be treated like one.

    Cons

    Hard to get straight answers from smiling managers regarding career path potential. Duplicitous answers and double-standards. They train you early to manage expectations. Is that for you?

    Advice to ManagementAdvice

    Be serious. Be real.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Dex One Response

    Sep 2, 2014Reputation Management Coordinator

    Hi- we apologize for the delayed response to your review. Thank you greatly for your feedback as it's invaluable to us. -Ed

  7.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Digital Editorial Coordinator in Morrisville, NC
    Former Employee - Digital Editorial Coordinator in Morrisville, NC

    I worked at Dex One as a contractor (less than an year)

    Pros

    Managers were fair and knowledgeable. Good, frequent training. Nice, clean office environment with a good, casual-but-professional culture. Excellent business processes, too, with clear pathways to success.

    Cons

    Contractors are not hired permanently. Salary is a bit low compared to industry.

    Advice to ManagementAdvice

    It's OK to hire full time employees and invest in them. The ROI will be much greater for your company.

    Recommends
    Positive Outlook
    No opinion of CEO

    Dex One Response

    Jul 21, 2014Reputation Management Coordinator

    Thank you very much for taking the time out to post your review and your recommendation is appreciated. Ed

  8. 1 person found this helpful  

    Great company to work for where hard work pays off in promotions and advancement opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Center Manager in Greenwood Village, Arapahoe, CO
    Current Employee - Sales Center Manager in Greenwood Village, Arapahoe, CO

    I have been working at Dex One full-time (more than 8 years)

    Pros

    Great online products to help small to medium size businesses grow their customer base. Premier Google Adwords partner. Lots of room for advancement and rewarded with good sales commissions, incentives, trip for Top sales and many more. You will be rewarded and recognized for all your hard work.

    Cons

    Great online products just need to spend more time learning them to fully understand how they work. However good continuous training is provided to help everyone.

    Advice to ManagementAdvice

    Keep the focus on coaching, training and leading your sales teams.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    “Worst experience of my career!!!”

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - OUTSIDE SALES in Dallas, TX
    Former Employee - OUTSIDE SALES in Dallas, TX

    I worked at Dex One full-time

    Pros

    Meeting nice and interesting co-workers.

    Cons

    Don't know what people are talking about when they say the pay is good; salary is just on par with any other outside sales job, but 10% commission for a new client and 3% for retaining current ones seemed very low compared to other sales jobs.

    Having to go through their 2 month training program; 1 month of it is them trying to get for you to sell or do the work their current sales people don't want to do in order to pay for the other 1 month of training.

    Their existing customer retention is 50%, something is obviously wrong when 1 out of 2 current customers don't sign back with them. The way there commissions are paid you can tell once you sign a client up they are forgotten about, it's all about getting new clients.

    The atmosphere in the Irving office is horrible, it's depressing and their office looks like they haven't been updated since the 80's.

    You have people in their 50's that have only sold yellow pages in their life trying to sell new social media products to businesses. Oh and don't forget to throw in some yellow page ads in there so your cash cow and only real revenue maker doesn't go belly up on you.

    Trying to sell their bundles with services that any business owner can do on their own. The only REAL benefit business owners are buying is not having to do it themselves.

    Advice to ManagementAdvice

    There's sooo many things wrong with this place, good luck!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Dex One Response

    Sep 2, 2014Reputation Management Coordinator

    Hi- We apologize for the delayed response to your review. The concerns that you've outlined regarding your employment greatly concern us. Be assured that the information provided will be reviewed as ... More

  10. 1 person found this helpful  

    Was a great place to work in the past, is a good place to work now!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Major Account Representative
    Current Employee - Major Account Representative

    I have been working at Dex One full-time

    Pros

    Offers a great opportunity to make a good living if you are willing to put in the time. Good benefits and contests. Customers still need our assistance to grow their companies. Lots of good stories to tell!
    Lots of people who care still work here. Can be challenging to find solutions for businesses but that's what keeps your juices flowing.

    Cons

    The merging of the two companies has been confusing. If you are looking for a company to grow and move to higher positions, this is not the company as of this moment!

    Advice to ManagementAdvice

    Make the company one.
    Get this merge period over with. No need for offices. Ones who can should work out of their homes.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Been working here more than 7 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dex One

    Pros

    This company gives you the opportunity to learn about many different types of advertising medias and help local businesses grow their companies.

    Cons

    One of the main product lines of the company is yellow page advertising which has been steadily declining in usage over recent years which can make for a difficult conversation or objection when talking to clients.

    Recommends
    Neutral Outlook
    Approves of CEO

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