Dex One Reviews

Pros

If you like working for a big company and have the comfort of being in the nest, than DEX fits the bill.

Cons

Downside of working for a big corporate company is the politics involved. Many people backstabbing and kissing up to make it up corporate ladder.

Advice to Senior Management

Advice would be to listen to the worker bees and to quit the politicking that's involved in moving up the ladder.

Pros

Great benefits
4 weeks vacation first year
New products are good and offer solid value to our customers
Flexible work schedule

Cons

Toxic environment
Employees are not valued
Expectations for new business are unrealistic with little to no support.
Managers are afraid And overwhelmed
Dex One has eliminated or outsourced most support functions for sales
Short term leaders with no skin in the game

Advice to Senior Management

Keep innovating. Treat employees with respect rather than as a commodity that you can eliminate or replace. Provide leads for new business with accountability to work these leads rather than the uncontrolled chaos we have today. Value our. Urrent customers more or somebody else will

Pros

a ton of training and recognition.

Cons

job description has changes completely

Advice to Senior Management

consistency

Pros

Dex One is transforming itself from a print directory to a digital media company, with Google partnership. Can be rewarding with pay, incentives, bonuses.

Cons

Long work hours because you are selling and also processing contracts. It's like being a lawyer and a paraglegal or a mortgage officer & processor in one position. Also, as the print directory usage continues to decrease, advertisers have many other options & companies to choose from to handle their digital advertising.

Advice to Senior Management

Reward the sales team who are bringing in the money for the company.

Pros

Dex One was well rounded. They covered the basic needs of an employee. Of course this was mostly before the layoffs, so I am unsure about more recent years.

Cons

Advancement could be difficult. It was not easy to find jobs to grow into. It seemed like you needed to change companies to continue growing. This includes leadership and your job.

Pros

Base salary is solid with an excellent auto allowance and 20 paid days off per year. Health insurance is solid.

Cons

Micro managing with activity reports and sales order to fulfilment process is screwed up. 3 different types of reps competing with in the same territory.

Advice to Senior Management

Assign protected territories to digital sales executives with renewal commissions for new accounts that are signed on by hunter reps.

Pros

Hard workers can be rewarded quite well, definitely up word mobility for performers. One of the last Print Media companies leading the way towards the digital era via, SEM, SEO, Reputation Management, Mobile Advertising, Display Advertising and Webhosting

Cons

Senior Managers and Union are two divided and 2 far removed from the front lines.

Advice to Senior Management

Decommission Hubs for inside sales and bring them back to the local site that services it's own market. Will garner more customer loyalty, it's far easier to tell someone out of state NO, than someone local who has their business success in mind. Alfred and Rick have great Idea's for the company buy streamlining the digital and internet market, but the hubs were a miss. Oh and make the base pay more competitive with similar businesses or you'll keep losing seasoned, knowledgeable reps to higher paying companies.

Pros

Opportunity to sell in a open territory.

Cons

Chargebacks; delayed commissions; unreasonable expectations at times.

Advice to Senior Management

Be truthful about what the job really entails.

Pros

Compensation is good,
Vacation is Great
Benefits are decent
Good 401k Match
Holidays off including Martin Luther King and Presidents day.

Cons

Failing Company
Horrible Work Moral
Daily Beat Up
No matter what you do, it's not good enough!
HIGH STRESS!!
High Turn Over
Un-attainable goals
There's a lot of "well if you do this, then this" or "if you don't get this by this date, this will happen.
You never know what new policy will be put in place next - It changes weekly!
Whatever you sell, you didn't sell enough! Keep in mind there's YP's, IYP, DGA, Awareness, Custom Videos, Websites, SEM, SEO, Banner ads, Rep management, Prime Display, and more. Just make sure you flood your customers with all the products and see if you can confuse them enough so their head spins so much they just sign a contract.
Favoritism exists here!

Advice to Senior Management

Get a focus and stick with it,
KPI's doesn't = TALENT
Value the people you have, stop hiring idiots (I suppose you have to so you can brainwash them.)
I have seen talented reps walk out the door, only to be replaced with idiots that end up quitting anyways. Here's a hint: Keep the talented people happy, therefore you wouldn't have to waste SO much training money on moronic new hires.
Get in touch with reality! KPI's only promote people to "play games" instead of actually focusing on getting work done. Everyone has a certain amount of accounts they need to close by BMD and everyone knows they have a certain number of new they have to get - Why create extra work for reps by making them use iLink - Focus more on the bottom dollar instead of the amount of appointments someone had for a week. No wonder the company is close to claiming bankruptcy again - MONEY MATTERS MORE THAN KPI's. Management doesn't seem to understand this.
Stop all the Micro-Management! It's truly overwhelming to your sales reps.
Get one focus, and stay with it.

Pros

They hire very good people. They train sales staff with the latest technology, and are genorouse with the type of tools & equipment provided to do the job.

Cons

Inconsistancy within the company makes for unpredictable work expectations. Resulting in unstable pay.