DexCom Reviews

Updated February 25, 2015
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2.5
30 Reviews
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DexCom President, CEO, and Director Terry Gregg
Terry Gregg
14 Ratings

Employee Reviews

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  1. Helpful (1)

    Great device, great company, but Customer Service department's management is awful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Representative in San Diego, CA
    Current Employee - Representative in San Diego, CA

    I have been working at DexCom full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing device for diabetics that legitimately improves quality of life. Working for a company like that makes you feel pretty good about your job. High potential for product growth within medical device market.

    Cons

    Management in Customer Operations/Service is awful - and other departments openly talk about it. Management seems to make the job increasingly difficult to succeed at, instead of trying to help and encourage its employees to succeed.

    Advice to Management

    Be honest. Ease up on the restrictions. Manage your employees with better active management instead of imposing increasingly harsh restrictions and reduced benefits.

  2. The blind leading the blind!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Patient Biling Representative in Mira Mesa, CA
    Former Employee - Patient Biling Representative in Mira Mesa, CA

    I worked at DexCom full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Lots of overtime towards month end. The company as a whole is doing great things for people living with diabetes.

    Cons

    It just seems like the management (pertaining to the patient billing team) highers people who know less than they do to hopefully cover up the fact they, themselves, don't know what they're talking about. Too many systems that aren't able to get the job done result in too many employees and a very cloudy way of collecting on accounts.

    Advice to Management

    Get a new system, at least for billing. Downsize the billing department, you don't need 3 leads and all of those people to do QC and claims follow up. With a better system, and proper training (and letting go of people who aren't keeping up) you'll bring in more money and begin to be a profitable company.

  3. Inside Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in San Diego, CA
    Former Employee - Inside Sales Representative in San Diego, CA

    I worked at DexCom full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    This company has great benefits and provide great training when you first get started.

    Cons

    The company does not value their inside representatives and do not pay them what they truly deserve. Most of the work is done by the inside team, but the outside team reaps all the benefits.

    Upper management are under qualified and will send out excel spreadsheets through out the day. Supervisors and management don't actually lead their teams, but instead have pointless meetings where nothing gets accomplished.

    Advice to Management

    The company needs new inside management who is open to new ideas and creativity.

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  5. Micromanagement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support in Los Angeles, CA
    Former Employee - Technical Support in Los Angeles, CA

    I worked at DexCom

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Coffee, coffee, coffee, coffee and no cups.

    Cons

    You will get hired to do technical work, but it will be QA paperwork all the way. They micromanage the paperwork and you will get daily kickbacks to fix it. Some people who have moved up act as if they are too good for you. They refuse to take customer complaints when they demand it and act as if it's your fault for not managing it. They will whisper behind your back and you can hear them do it. They will bring you in as temps and evaluate you. Then they will decide your shift by how much you kiss them. They will never tell you if you meet the expectations. You will just work there one day and bye the next. One of the worst companies I ever worked for. You feel like a sardine in a can.

    Advice to Management

    Grow up and start acting like a professional company. Stop the pettiness and the back stabbing.

  6. Helpful (1)

    Refreshing!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at DexCom full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very team driven organization with heavy emphasis on customer care. Vision is clearly communicated and everyone understands their role in the organization. Structured and focused on the right areas for improvement. Good work/life balance. Good accountability overall compared to other organizations. Employees are motivated.

    Cons

    Some process inefficiencies when it comes to training and documentation.

    Advice to Management

    Focus on process inefficiencies/delays and reduce those bottlenecks.

  7. Helpful (1)

    Poorly managed.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DexCom

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great product. Great subordinates. Low level managers are nice in contrast with upper management.

    Cons

    Bad management, all thinking of their financial gains. Financial gains is high priorities compared to customer's satisfaction.

  8. Good so far

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DexCom

    Pros

    Fast paced, smart team, good vision

    Cons

    planning, fast changes of scope

  9. Helpful (3)

    Great Product and Technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Assistant in San Diego, CA
    Current Employee - Human Resources Assistant in San Diego, CA

    I have been working at DexCom full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Strong sales team, rapidly growing organization, competitive compensation

    Cons

    -Lacking in proper training and career development
    -Communication between departments needs work
    -Lack of department support from upper management
    -The good talent often leave and they keep the drones

    Advice to Management

    Give priority in keeping people with good experience and technical background instead of replacing them with less experience individuals

  10. Helpful (4)

    It is what you make of it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DexCom

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great product. Great people to work with.

    Cons

    I do have sincere feelings about there being severe "Favoritism" on site as well. I can't help but see it.

    Advice to Management

    More teambuilding exercises should be added. Please listen to the advice of your subordinates. We all come from somewhere and have some decent things to add.

  11. Whaaaaaaa

    Current Employee - Technical Support in San Diego, CA
    Current Employee - Technical Support in San Diego, CA

    I have been working at DexCom full-time

    Recommends
    Recommends

    Pros

    Good people to work with.

    Cons

    Limited lunch time options in house.

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