DexCom

www.dexcom.com
Employer Engaged

DexCom Reviews in San Diego, CA

Updated February 1, 2015
Updated February 1, 2015
17 Reviews
3.0
17 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DexCom President, CEO, and Director Terry Gregg
Terry Gregg
17 Ratings

17 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Refreshing!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at DexCom full-time (less than a year)

    Pros

    Very team driven organization with heavy emphasis on customer care. Vision is clearly communicated and everyone understands their role in the organization. Structured and focused on the right areas for improvement. Good work/life balance. Good accountability overall compared to other organizations. Employees are motivated.

    Cons

    Some process inefficiencies when it comes to training and documentation.

    Advice to ManagementAdvice

    Focus on process inefficiencies/delays and reduce those bottlenecks.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Inside Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in San Diego, CA
    Former Employee - Inside Sales Representative in San Diego, CA

    I worked at DexCom full-time (more than a year)

    Pros

    This company has great benefits and provide great training when you first get started.

    Cons

    The company does not value their inside representatives and do not pay them what they truly deserve. Most of the work is done by the inside team, but the outside team reaps all the benefits.

    Upper management are under qualified and will send out excel spreadsheets through out the day. Supervisors and management don't actually lead their teams, but instead have pointless meetings where nothing gets accomplished.

    Advice to ManagementAdvice

    The company needs new inside management who is open to new ideas and creativity.

    Doesn't Recommend
    Positive Outlook
  3.  

    Great device, great company, but Customer Service department's management is awful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Representative in San Diego, CA
    Current Employee - Representative in San Diego, CA

    I have been working at DexCom full-time (more than a year)

    Pros

    Amazing device for diabetics that legitimately improves quality of life. Working for a company like that makes you feel pretty good about your job. High potential for product growth within medical device market.

    Cons

    Management in Customer Operations/Service is awful - and other departments openly talk about it. Management seems to make the job increasingly difficult to succeed at, instead of trying to help and encourage its employees to succeed.

    Advice to ManagementAdvice

    Be honest. Ease up on the restrictions. Manage your employees with better active management instead of imposing increasingly harsh restrictions and reduced benefits.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful  

    Great Product and Technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Assistant in San Diego, CA
    Current Employee - Human Resources Assistant in San Diego, CA

    I have been working at DexCom full-time (more than a year)

    Pros

    Strong sales team, rapidly growing organization, competitive compensation

    Cons

    -Lacking in proper training and career development
    -Communication between departments needs work
    -Lack of department support from upper management
    -The good talent often leave and they keep the drones

    Advice to ManagementAdvice

    Give priority in keeping people with good experience and technical background instead of replacing them with less experience individuals

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Whaaaaaaa

    Current Employee - Technical Support in San Diego, CA
    Current Employee - Technical Support in San Diego, CA

    I have been working at DexCom full-time

    Pros

    Good people to work with.

    Cons

    Limited lunch time options in house.

    Recommends
  7.  

    Great place to work and learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at DexCom full-time (less than a year)

    Pros

    The people are friendly and willing to help. The upper management are willing to help in improving your career. You learn so much experience that will advance you in your next position. The work is fast paced but keeps you busy and the day goes by fast. The company's R&D department are relentless in improving the product so there is always something new happening. I have learned so much in such a little time.

    Cons

    The company is growing so fast that there are not enough parking spaces for the employee's.
    The 401K plan doesn't match any contributions.
    There are not that many perks for being an employee.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    BEWARE OF COMPANY! Supervisors are unprofessional and have lack of respect for employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in San Diego, CA
    Former Employee - Administrative Assistant in San Diego, CA

    I worked at DexCom full-time (less than a year)

    Pros

    The pay is decent, but supervisors give you so much work sometimes that you can't finish it all. The benefits are decent.

    Cons

    Too much work or overload of work for the pay. Supervisors don't have a whole lack of respect for their subordinates, unless they see you as one of their favorite. Work is not evenly distributed among employees. I was a permanent administrative assistant for less than a year and some of the other administrative assistants had twice the amount of work that I completed. Because of the uneven work load; this created tension and hostility among the administrative team.

    Advice to ManagementAdvice

    Management should get more organize and communicate with each other (in order to pass information down to lower staff members). Management should stop showing favoritism and be respectful and mature to subordinates. THIS IS A JOB, NOT A WORKPLACE FOR SUPERVISORS TO BE GOSSIPING! The sales team shouldn't be so demanding and rude to the admin.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Programmer Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer in San Diego, CA
    Former Employee - Programmer in San Diego, CA

    I worked at DexCom full-time (more than a year)

    Pros

    Small Company. Easy to approach management

    Cons

    growth potential limited because it was a smaller company.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Lack of professionalism and respect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Administrative Assistant in San Diego, CA
    Former Contractor - Administrative Assistant in San Diego, CA

    I worked at DexCom as a contractor (less than a year)

    Pros

    Small company, so you will see the higher level management there and become friendly with them.
    Great product with a customer-centric focus. They have relatively few competitors so the company will be around for a while.

    Cons

    - High turnover of employees. Contractors and temps beware! They may hire you under the false pretense that it is "temp-to-hire", but myself as well as a few other contractors were let go after the first month (after helping them through their busiest month of the year, December) for "overhead reasons" (which means they knew all along they were not going to hire us permanently). So beware of this. In addition, the majority of their admin staff (6 out of 8) were temps that they had yet to bring on permanently. I'm not sure how Dexcom gets away with this, but it is just another example of how they take advantage of their employees.
    - Lack of opportunities for growth. They really only have sales and tech support positions (unless you're an engineer).
    - You WILL have to work holidays. It is required that everyone in the customer support roles (which is everyone except engineers and manufacturers) work on Christmas Eve and New Year's Eve. No exceptions unless you're a senior staff member who's been there forever.
    - Unprofessional attitudes from other staff in the sales department. If you make a mistake, you will get five different emails telling you about it (and not all of them polite). Definitely some caddy and unprofessional girls that make the environment a little less conducive for teamwork.

    Advice to ManagementAdvice

    Open your eyes to the unprofessional manner in which your employees conduct themselves. Also, stop taking advantage of them.

    No opinion of CEO
  11. 1 person found this helpful  

    Company grows at expense of employees

    Former Employee - Quality Engineer in San Diego, CA
    Former Employee - Quality Engineer in San Diego, CA

    I worked at DexCom full-time (more than 5 years)

    Pros

    Variety of projects, exciting technology, growing company with smaller company culture.

    Cons

    Poor inter- and intra-departmental communication, incentives only for management level and above, several new managers/directors who are great engineers but terrible managers, not enough morale-boosting activities and incentives to offset the overtime required to meet deadlines.

    Advice to ManagementAdvice

    Provide more extensive training, besides MAPS, to managers and directors; offer incentives to engineer level employees for meeting project deadlines; show more effort in obtaining additional parking options that are feasible for employees (or at least reimburse for damaged shoes...).

Work at DexCom? Share Your Experiences

DexCom

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.