DialAmerica Reviews

Updated April 23, 2015
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3.2
305 Reviews
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Recommend to a friend
Approve of CEO
DialAmerica President and CEO Art Conway
Art Conway
143 Ratings

Pros
  • Great part time job that really let you make some money if you worked hard (in 24 reviews)

  • They have very flexible hours that work around your schedule (in 20 reviews)

Cons
  • Only part time so there are no health benefits but the pros out weigh this (in 18 reviews)

  • I love working for DialAmerica however I wish they had more full time opportunities (in 17 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Indianapolis Center -Great place to get your foot in the door and develop strong skills from leaders who care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN

    I have been working at DialAmerica

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun team environment. Management is always finding ways to make their people successfull. The companies Senior Vice President held meetings with entry level employees to gauge the success of the center and it's managers as well as ideas for improvement. And I actually saw immediate implementation of some of the things discussed and that is unusual for any company. Managment really makes you feel important.

    Cons

    Pay is "competitive" or a little on the low side but the extra experience it brings to the resume make a it well worth it. And it's great to be needed. I'd rather have fun working at Dial than get a few extra dollars being misserable somewhere else.

    Advice to Management

    Communication and consistent execution could be improved but keep up the good work valuing your people

  2. Dedicated to its people!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Agent in Orlando, FL
    Current Employee - Call Center Agent in Orlando, FL

    I have been working at DialAmerica

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work environment!! Like a family!! Managers are dedicated to helping the agents by coaching and developing them!! Great company to work for!!

    Cons

    Dont have a high base pay!! But you can make more if you work hard!!

  3. Flexible hours, good learning experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DialAmerica

    Pros

    Flexible hours, good first job experience

    Cons

    Weekend shifts required, bonuses were insufficient

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (4)

    DialAmerica cares, but not too much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Customer Service Representative in Gray, TN
    Former Employee - Customer Service Representative in Gray, TN

    I worked at DialAmerica part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The bathrooms are clean and they have an AVANTI market in the break room. The market is like having a mini convenience store There.

    Cons

    No chance for advancement. They say you will make up to $20 an hour, but most people make $8 an hour. Also there are underground recreational drug activities going on and management turns a blind eye to it. it is rumored that some of the supervisors might be involved. I would rather work where people are drug tested.

    Advice to Management

    Treat agents like they are really cared about and have the local law enforcement patrol the parking lot.

    DialAmerica Response

    Apr 22, 2015Social Media Manager

    DialAmerica takes your feedback very seriously and as an organization, DialAmerica strives to create a comfortable and professional work environment for all of its employees. DialAmerica is ... More

  6. TSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DialAmerica

    Pros

    Flexible Schedule, good coworkers, one great manager

    Cons

    Favouritism by management, poor benefits

  7. Underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Agent in Charleston, SC
    Current Employee - Call Center Agent in Charleston, SC

    I have been working at DialAmerica part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Not heavy work
    Managers/ supervisor are great and do honestly have your best interest in mind
    Good for students/ flexiblw hours

    Cons

    The workload is more than what it pays you to do.
    Sitting all day, not much space to move around
    Company is too strict on what they expect on calls

  8. Contact Center Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DialAmerica part-time

    Pros

    I like my trainee classes.

    Cons

    They need Outbound calling and more pay.

    Advice to Management

    Inbound Calling, more pay, new trainees should do only preact cases

  9. It was ok until they lost our program and we got pushed into another floor. We lost all of our incentives and advancemen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in North Charleston, SC
    Former Employee - Customer Service Agent in North Charleston, SC

    I worked at DialAmerica

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Family like environment/Flexible/Room for advancements

    Cons

    Disciplinary points system/quotas/high turnover rate

    Advice to Management

    Hire better management in some cases/Some managers are amazing

  10. Electrical engineer

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DialAmerica

    Pros

    Fast pace and fun to work

    Cons

    Poor upper Managment needs better skills

  11. Helpful (2)

    Great environment and offer flexible schedules

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent in Mahwah, NJ
    Former Employee - Call Center Agent in Mahwah, NJ

    I worked at DialAmerica full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The job is easy and the pay is good if you're good at selling. You can create your own schedule and balance work, school, motherhood etc.

    Cons

    The benefits suck and the 401k isn't worth anything

    Advice to Management

    You need to offer more opportunities to the employees that have been there long term

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