DialAmerica Reviews

Pros

Fun work envirnment. Easy place to work. Not a hard job. I do not have anything else to say ok.

Cons

The salary is terrible and the have a very unfair point system. The mangent do not have college defrees so they are not bright.

Advice to Senior Management

Have better manangement and i should not have to ask to go to the bathroom if i have to go i am going to go to the bathroom ok done.

Pros

Learn a lot about communicating with different people

Cons

The job was very tedious

Pros

the weekly paycheck was good, except it was usually very low. the team leaders were good, there was one there that was amazing ut he left as they all do, the good ones never stay long. its a good break in job to the tele-sales world and sales in general they do have some good sales ideas. scripts are an easy read.

Cons

paychecks vary every week. if your 1 second late you get in trouble. they make you wait to goto the bathroom! i waited almost an hour once because of the "mentor" agent on the floor who had no idea what he was doing. they want everyone to have an 4 year college degree to be a team leader unless you're a pretty girl (yes they mostly promote females b/c the branch manager likes it that way). They over look the good people to promote the ones he likes.

Advice to Senior Management

promote the good people you lost an amazing team leader because this person thought outside the box and made work FUN!! wake up people!!

Pros

good money for part time, gave you options and were willing to help move your schedule around to accommodate your needs

Cons

strict script and dress code that didn't really make sense in the summer time, also mgmt could sometimes be abrasive

Pros

air-conditioned, not hard work if you like bugging people and following a script then you would be right a home with Dial America. The people are OK and you get a weekly paycheck.

Cons

Oh my! Where to begin! This was by far the worse job I have ever had. I have a college degree and was offered 8 dollars to do this job. That's practically no money after taxes. The managers do not have a sense of decency. I called one customer and asked for her husband without knowing he passed three days prior. My manager told me to list it as "not home." Once I was told to do that I realized I couldn't stay at this job a moment longer. I was deemed "un-coach-able" because I deviated from the script by apologizing to the woman for her loss. The pay rate sucks and the hours suck. Job is only 8 dollars and hour plus there are no benefits. Save yourself from being abused by irate customers who have said no many times and skip this job. You'll thank me later.

Advice to Senior Management

Hire people with a sense of decency and actual morals. This soul sucking job takes the life out of a person and offer more pay to the people who work there. 8 dollars and hour is nowhere near enough to deal with this position. Add some incentives for people to do better on this job. And actually hire people who have been to college.

Pros

They hire anyone. It's a great way to break-in to telesales. It also can be good padding on a resume. It's a paycheck when you have no other job leads. They also pay every week.

Cons

You can never reach 40 hours per week even though you are scheduled for them because you have to log-off and are docked to go to the bathroom, get a cup of coffee, etc. Business professional dress code (suits for telemarketing--seriously??). Reliability points if you log into your computer late, even by 1 second. Yes, I'm serious.

Advice to Senior Management

We are employees, not kindergarten students. When you attain talent, reward them. Don't punish your top-performing salespeople by cutting our commisions from $30 per sale to $11 per sale without notice. We rely on that commision to make our paychecks a bit cushier, since $12.50 per hour is hardly a living wage for a proven sales performer.

Pros

they have a friendly atmosphere and will usually give you time off, but they will hire anyone .

Cons

low pay rate team leaders favor only some agents

Advice to Senior Management

communication is key

Pros

the scheduling is very flexible

Cons

not a career just a job, poor pay, irritating work environment

Advice to Senior Management

Treat the employees a little better , one person in particular, make sales worth more

Pros

Co-workers are cool because most of them are slackers who just need the money. It's not the kind of place you work at because you wanna start a career. I had just moved to town and everyone was like "just apply at DialAmerica, they hire ANYONE." And it's true! They hired me quick and paid every Thursday, which was awesome.

Cons

The management are HORRIBLE. Its almost as if they hate the phone agents or something! They make life as difficult as possible with stupid stipulations like 24/7 business casual (in a CALL CENTER) and clocking in even A SECOND after your scheduled time means you're late! Once a week some jagoff sits you down and tells you how much you suck during what they call a "coaching session." The team leads are okay but they have been tricked into thinking they can have a career with that place, so some of them can actually suck. They also make you work on federal holidays and they DON'T offer time-and-a-half. If all that didn't suck enough: only upper management can use the front door - all phone reps have to enter use the "servants entrance" as I called it.

Advice to Senior Management

Phone agents are not just the warm bodies you promise your clients. We are people with lives, families, feelings, etc., and you could stand to learn how to treat them. We're ON THE PHONE - why the 24/7 business casual? You claim its in case a client visits but I always thought it was so you could have plenty to write us up for. Y'all will hire ANYONE and that's why you have such a high employee turnover. Have some standards and your company could become more than just a landing pad for townies.

Pros

it's a good job if you're good with people and making sales. if you need a little pocket cash then dialamerica would be okay for you for a few weeks, the pay is just a little better than minimum wage.

Cons

although the pay is more than minimum wage, you still get short hours, youll never get 40 hours, so it still pays like minimum wage. they ask you what days you wont be available during the hiring process, and promise not to schedule you on those days, yet they do anyways. managers have their favorites and tend to praise them more, and single people out a lot. (short story, my friend was singled out yesterday for talking during a period of low call volume and was publicly chastised, while others were talking, eating, and what not. how is that fair?) if you dont make the appropriate sales they make you feel utterly terrible about yourself.

like i said, its a good job for a couple of weeks, but anymore than that and everyday you feel like blowing out your brains.
i guess its a good job for those who are lazy and like repetitiveness. and dont mind walking on eggshells all the time regarding how long theyll be employed.

Advice to Senior Management

try hiring managers that are sympathetic to those who are actally on the phones and selling, most managers have never been on the floor and dont know how hard and stressful our position can be. and stop playing favorites, no matter how good or bad of a seller someone is, everyone should be treated with the same respect.