DialAmerica Reviews

Updated July 4, 2015
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344 Employee Reviews

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  1. Great Part-Time

    Current Employee - Call Center Agent in Orlando, FL
    Current Employee - Call Center Agent in Orlando, FL

    I have been working at DialAmerica

    Pros

    Great atmosphere. Very friendly and like a family.

    Cons

    Open weekends. Too laid back.

    Advice to Management

    More structure


  2. Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Agent in Indianapolis, IN
    Current Employee - Call Center Agent in Indianapolis, IN

    I have been working at DialAmerica part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very flexible. Great work enviorment. Decent benefits

    Cons

    If you want 40 hours it can be inconvenient. Low starting wage at $8

    Advice to Management

    Keep up the good work... Make promotion guidelines more black and white


  3. Pay Scale Severely Behind The Times

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Agent in Knoxville, TN
    Current Employee - Sales Agent in Knoxville, TN

    I have been working at DialAmerica part-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I really enjoy the people I work with and the management staff(most) are great.

    Cons

    The pay is literally the worst in Knoxville for a call center. There are 5+ call centers that pay way better that have moved into the area. $8 an hour is not enough to pay bills with and a measly 15 cents a sale is insulting. They offer a "Senior Mentor Bonus" just based on time worked at the office and if you work there forever, you get another $1 an hour. However, people get that bonus who don't deserve it. The upper level management staff have all worked together for so long that they are like one brain rather than having the subjective, different personalities you would hope for. They refuse to raise the minimum per hour and become current and all the while they expect you to dress in business attire to sit on the phone all day.

    Advice to Management

    Look around and see that your agents work very hard for very little pay. Stop sweating us over getting up to go the bathroom and deducting that from our personal break time (which is over 5% takes away any sales incentives you earned for the week). Please recognize your people more when they do a good job instead of only giving out negative feedback.


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  5. Telemarketing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Representative in Oak Brook, IL
    Current Employee - Account Representative in Oak Brook, IL

    I have been working at DialAmerica part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible hours after working with company for a few months. Not a hard job.

    Cons

    Management isn't the best. They do push for production but do not give you much to work with. Not much room for promotions.

    Advice to Management

    Get on the same page. Care about your employees. Make it a fun environment. Better pay


  6. lying about pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Affinion Agent/Verizon Vv Agent in Statham, GA
    Former Employee - Affinion Agent/Verizon Vv Agent in Statham, GA

    I worked at DialAmerica (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    You get to talk on the phone and make money doing it. Friendly work environment.

    Cons

    They don't pay what you are told that you make. You breaks include every timr you have to potty. Also the finger print reader will not read ur print half the time making you late coming back as well as in ,

    Advice to Management

    Listen to your people they know what is working and what is not. Also show more apprecitation for the call agents they know more then you think they do. They also determine your bonus Pay


  7. inside sales

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DialAmerica

    Pros

    Flexibility of schedule. Great co- workers

    Cons

    Compensation, no room to move up..even if you want to..

    Advice to Management

    Top reps make more than the team leaders/ immediate supervisors. Great for the reps bad for the organization as a whole.....


  8. ok

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DialAmerica

    Pros

    People, bonus, environment really a great atmosphere

    Cons

    not enough pay.. short breaks

    Advice to Management

    Loved


  9. Great job for no more than 6 months

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Port Richey, FL
    Former Employee - Call Center Agent in Port Richey, FL

    I worked at DialAmerica (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Very flexible hours.
    Overall pretty simple job.
    Great part-time if you are looking for extra money.
    Co-workers are very fun people.

    Cons

    High turn-over rate.
    Process gets old and boring very quick.
    Dealing with rude customers.
    Very short breaks, anything after 15 minutes is not paid for.
    Constant pressure to meet goal.


  10. A Place with potential

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Agent in Mahwah, NJ
    Former Employee - Sales Agent in Mahwah, NJ

    I worked at DialAmerica full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    One of the best reasons to work at Dial America is the fact that they promote within their company. Sure you'll start out in sales but if you express to them that you want to move up and actually put the work in, you'll move up the ladder eventually.

    Cons

    Truthfully there's a high turnover rate but I think it's because most of the people that end up working there are just looking for a quick gig and not looking to be there long term

    Advice to Management

    I don't think I have any advice to give to management. Everyone there is fairly flexible if you approach them with an issue. It's a pretty laid back culture. The only thing I would say is possibly give the sales floor more of an incentive to sell. Since I've been there the commission structure has changed a lot


  11. Okay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Agent in El Paso, TX
    Current Employee - Call Center Agent in El Paso, TX

    I have been working at DialAmerica part-time (Less than a year)

    Pros

    The interview process was very easy, and everyone was very nice. The training was nice and the team leaders are very helpful and nice. I like that we get to have a little competition to see who can get the most sales. The person with the most gets prizes. The job is pretty easy too.

    Cons

    I like everything about the company itself, but I hate the actual job. It is pretty easy, but the process gets so old and boring and people can be so rude because we always have to rebuttal.

    Advice to Management

    I think management does a great job. Just continue what they are doing.



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