DialAmerica Reviews

Updated May 1, 2015
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Employee Reviews

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  1. It was ok until they lost our program and we got pushed into another floor. We lost all of our incentives and advancemen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in North Charleston, SC
    Former Employee - Customer Service Agent in North Charleston, SC

    I worked at DialAmerica

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Family like environment/Flexible/Room for advancements

    Cons

    Disciplinary points system/quotas/high turnover rate

    Advice to Management

    Hire better management in some cases/Some managers are amazing

  2. Electrical engineer

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DialAmerica

    Pros

    Fast pace and fun to work

    Cons

    Poor upper Managment needs better skills

  3. Helpful (2)

    Great environment and offer flexible schedules

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent in Mahwah, NJ
    Former Employee - Call Center Agent in Mahwah, NJ

    I worked at DialAmerica full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The job is easy and the pay is good if you're good at selling. You can create your own schedule and balance work, school, motherhood etc.

    Cons

    The benefits suck and the 401k isn't worth anything

    Advice to Management

    You need to offer more opportunities to the employees that have been there long term

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  5. bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DialAmerica part-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    None at all unless you consider soul crushing A pro

    Cons

    The time you show up to th time you leave which seems as if it will never happen.

    Advice to Management

    Fire yourselves and bring in people who care about the employees.

  6. Helpful (1)

    Better than you expect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DialAmerica full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company provides great leadership and mentoring. They look to promote from within. There is an open door policy at every level of the company.

    Cons

    The company needs to improve communication when corrections are needed. Need to create room for advancement. Improve the work- life balance.

    Advice to Management

    Learn to better recognize that it's better to retain good quality hard working staff then replace them with new less experiences personnel.

  7. Helpful (2)

    A revolving door Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Pittsburgh, PA
    Former Employee - Customer Service Representative in Pittsburgh, PA

    I worked at DialAmerica full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    It's a Job that is easy to obtain, and easy to get to. They will hire just about anyone with a clean background who knows how to turn on a computer. Working there will give you Customer Service experience if needed.

    Cons

    Low wage,love incentives, revolving door, management treats employees like Children, little to no benefits and perks, they will hire just about anyone with a clean background who can turn on a computer.

    Advice to Management

    Pay your Employees a livable wage with realistic benefits and better perks so that you can maintain a stable workforce.

    Treat your Employees like adults.

  8. Helpful (2)

    Dial America

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Agent in Nashville, TN
    Former Employee - Sales Agent in Nashville, TN

    I worked at DialAmerica part-time (Less than a year)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Pay on time and has direct deposit

    Cons

    Managers play favorites with negative feedback

    Advice to Management

    I do not believe this would do any good

  9. Helpful (1)

    Loved the Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent in Jacksonville, FL
    Former Employee - Call Center Agent in Jacksonville, FL

    I worked at DialAmerica part-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    I needed a second job and it was perfect for me. The people there were awesome. I loved my manager, Elaine. She was one of the nicest people I have ever met . She genuinely cared about me succeeding and being. happy. My trainer Steve was great as well. He looks like a TV guy or politician and he is one of the funniest guys I have known. He had me and my classmates pumped up in training. We couldn't wait to get on the phones.

    Cons

    I had to drive a long way. Some of the agents are a little negative. They complain quite a bit.

    Advice to Management

    Give everyone a raise! Lol. No seriously, its a great place to work .I had to quit because of stuff going in in my life, but I do plan on going back someday.

  10. Helpful (1)

    Definitely a great place to work if you need a flexible schedule and are looking for good people that for the most part

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at DialAmerica

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Extremely flexible schedule. Friendly environment and most seem to genuinely care. Dial America has become my second family, as any job seems to end up being. I am lucky to have met the individuals that I have met here and majority have treated me as family. Goals are reachable and Team Leaders are there to help you to reach those goals.

    Cons

    Money of coarse. They certainly do not pay what other companies pay, in some cases it is a huge discrepancy. Pressure, at times way too much pressure from above, not worth the pay which kills the feel of the whole experience. Out dated equipment and programming with all systems.

    Advice to Management

    Consistency in words as well as actions. Fight for the people that work for your paycheck and you will get more out of them.

  11. Good place to start learning phone sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Manager in Mahwah, NJ
    Former Employee - Shift Manager in Mahwah, NJ

    I worked at DialAmerica (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    good place to start small growth rate

    Cons

    pay horrible training less then average

    Advice to Management

    get with the program offer better pay/incentives and even health insurance. Start a wellness program get your staff excited about coming to work

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