DialAmerica

  www.dialamerica.com
  www.dialamerica.com

DialAmerica Reviews

Updated November 18, 2014
Updated November 18, 2014
255 Reviews
3.4
255 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DialAmerica President and CEO Art Conway
Art Conway
128 Ratings

Review Highlights

Pros
  • Great part time job that really let you make some money if you worked hard (in 24 reviews)

  • They have very flexible hours that work around your schedule (in 20 reviews)


Cons
  • Only part time so there are no health benefits but the pros out weigh this (in 18 reviews)

  • I love working for DialAmerica however I wish they had more full time opportunities (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Mediocre okay average pay co workers

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DialAmerica

    Pros

    Agents pay bonus commrodery positive

    Cons

    Workload hours management no organized

    Advice to ManagementAdvice

    Less hours

  2.  

    very strict

    • Work/Life Balance
    • Culture & Values
    Former Employee - Customer Service Agent in North Charleston, SC
    Former Employee - Customer Service Agent in North Charleston, SC

    I worked at DialAmerica part-time (less than an year)

    Pros

    Its easy to get hired

    Cons

    pay is not good and management not very friendly

    Advice to ManagementAdvice

    Scheduling could be better and mgmt. employee relationship should be better

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Its not what you expect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Charleston, SC
    Current Employee - Customer Service Representative in Charleston, SC

    I have been working at DialAmerica part-time (less than an year)

    Pros

    Flexible schedule if you are going to school.

    Cons

    The personal break is 5 percent, of your schedule. I stopped drinking water while working, bec 5 percent is not enough, by the time you get to the restroom is almost 2 minutes, then when you signed in, you have to wait for the system to load, which is like a minute. It's so low, you see people hungry, hiding in their chair eating, other people eat while going to the restroom hiding from the camera, bec some people like to eat every two hours at least something. It's really hard to keep the percentage, most people are not able to, bec you are so tired of seating down for so many hours without a break.

    You have leave you belongings in a locker, no paper, no pen, you can't take anything with you just a proof spill cup. I have worked for many companies like Sprint and other call center and their break percentage is higher which allows you to go to the restroom at least once every two hours.

    Advice to ManagementAdvice

    Increase personal break percentage.

    Doesn't Recommend
    Negative Outlook
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  5. 3 people found this helpful  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DialAmerica

    Pros

    Flexible & not a lot of micromanaging.

    Cons

    WIll not promote from within. Whatever you are hired for is where you will remain for the rest of your life.

    Advice to ManagementAdvice

    Allow your workers to grow. Knowing the job is basically dead-end is very sad.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    I was not there long enough.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative/Sales in Oakbrook Terrace, IL
    Former Employee - Customer Service Representative/Sales in Oakbrook Terrace, IL

    I worked at DialAmerica part-time (less than an year)

    Pros

    You dont have to work 8 hour shifts

    Cons

    Being on an automated dialer.

    Advice to ManagementAdvice

    If someone says something bad about a coworker it is probably the person who said it is jealous or threatened.

    Recommends
    No opinion of CEO
  7.  

    it was a pretty good job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Bloomington, IN
    Former Employee - Sales Representative in Bloomington, IN

    I worked at DialAmerica part-time (more than 3 years)

    Pros

    you get to meet new people all the time,you learn to respect people,you can go far in this job.

    Cons

    you have to take alot of disrespect for people on the phone,money wasnt all that good and hours.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8.  

    It's a Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Pittsburgh, PA
    Former Employee - Customer Service Representative in Pittsburgh, PA

    I worked at DialAmerica part-time (less than an year)

    Pros

    They provide training and offer a way to make much more

    Cons

    You got to pay for a license to make more and they ask for a lot for a little

    Advice to ManagementAdvice

    Provide better shifts and more training

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Great working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DialAmerica part-time (more than 5 years)

    Pros

    The management staff is consistently there to assist me when needed. There are daily promotions that allow us an opportunity to earn gift cards. Great work environment! There are wonderful co-workers and a family like atmosphere is definitly true!

    Cons

    I am not to thrilled with the pay structure, however it does provide a guarantee of more than minimum wage. Where we are located, you do not find that very frequently.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Dial America

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DialAmerica

    Pros

    Great managers
    Good schedules and flexible

    Cons

    None that I can think of

  11.  

    Great career opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL

    I have been working at DialAmerica full-time (more than 5 years)

    Pros

    Great company to start from the bottom. Great growth potential and family-like atmosphere.

    Cons

    There are no issues at all.

    Recommends
    Positive Outlook
    Approves of CEO

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