DialAmerica

  www.dialamerica.com
  www.dialamerica.com

DialAmerica Reviews

Updated November 26, 2014
Updated November 26, 2014
257 Reviews
3.4
257 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DialAmerica President and CEO Art Conway
Art Conway
129 Ratings

Review Highlights

Pros
  • Great part time job that really let you make some money if you worked hard (in 24 reviews)

  • They have very flexible hours that work around your schedule (in 20 reviews)


Cons
  • Only part time so there are no health benefits but the pros out weigh this (in 18 reviews)

  • I love working for DialAmerica however I wish they had more full time opportunities (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Good 1st job or desperate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Orlando, FL
    Current Employee - Sales Representative in Orlando, FL

    I have been working at DialAmerica part-time (more than an year)

    Pros

    Steady wage and kinda steady hours. Couple of different positions. But can be summed up in inbound or outbound calls

    Cons

    Management not on the same page. if you try to work there while you're in college they will kill your hours

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    very strict

    • Work/Life Balance
    • Culture & Values
    Former Employee - Customer Service Agent in North Charleston, SC
    Former Employee - Customer Service Agent in North Charleston, SC

    I worked at DialAmerica part-time (less than an year)

    Pros

    Its easy to get hired

    Cons

    pay is not good and management not very friendly

    Advice to ManagementAdvice

    Scheduling could be better and mgmt. employee relationship should be better

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Mediocre okay average pay co workers

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DialAmerica

    Pros

    Agents pay bonus commrodery positive

    Cons

    Workload hours management no organized

    Advice to ManagementAdvice

    Less hours

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 3 people found this helpful  

    Its not what you expect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Charleston, SC
    Current Employee - Customer Service Representative in Charleston, SC

    I have been working at DialAmerica part-time (less than an year)

    Pros

    Flexible schedule if you are going to school.

    Cons

    The personal break is 5 percent, of your schedule. I stopped drinking water while working, bec 5 percent is not enough, by the time you get to the restroom is almost 2 minutes, then when you signed in, you have to wait for the system to load, which is like a minute. It's so low, you see people hungry, hiding in their chair eating, other people eat while going to the restroom hiding from the camera, bec some people like to eat every two hours at least something. It's really hard to keep the percentage, most people are not able to, bec you are so tired of seating down for so many hours without a break.

    You have leave you belongings in a locker, no paper, no pen, you can't take anything with you just a proof spill cup. I have worked for many companies like Sprint and other call center and their break percentage is higher which allows you to go to the restroom at least once every two hours.

    Advice to ManagementAdvice

    Increase personal break percentage.

    Doesn't Recommend
    Negative Outlook
  6. 3 people found this helpful  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DialAmerica

    Pros

    Flexible & not a lot of micromanaging.

    Cons

    WIll not promote from within. Whatever you are hired for is where you will remain for the rest of your life.

    Advice to ManagementAdvice

    Allow your workers to grow. Knowing the job is basically dead-end is very sad.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    I was not there long enough.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative/Sales in Oakbrook Terrace, IL
    Former Employee - Customer Service Representative/Sales in Oakbrook Terrace, IL

    I worked at DialAmerica part-time (less than an year)

    Pros

    You dont have to work 8 hour shifts

    Cons

    Being on an automated dialer.

    Advice to ManagementAdvice

    If someone says something bad about a coworker it is probably the person who said it is jealous or threatened.

    Recommends
    No opinion of CEO
  8. 1 person found this helpful  

    Good Company to work for, they have been in business for 57 years, stable comany

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Oak Brook, IL
    Former Employee - Sales Representative in Oak Brook, IL

    I worked at DialAmerica full-time (more than 3 years)

    Pros

    Very supportive in training, good entry level sales position, They work for very large clients in b2b and b2c realm

    Cons

    Not enough commission, some times they run out of leads so then you may have to leave early if your not performing so you cant always count on 35 hours per week.

    Advice to ManagementAdvice

    Offer higher commissions and cash bonuses

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Dial America

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DialAmerica

    Pros

    Great managers
    Good schedules and flexible

    Cons

    None that I can think of

  10.  

    Great career opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL

    I have been working at DialAmerica full-time (more than 5 years)

    Pros

    Great company to start from the bottom. Great growth potential and family-like atmosphere.

    Cons

    There are no issues at all.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Teleservice Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TELESALES Representative in Buffalo, NY
    Former Employee - TELESALES Representative in Buffalo, NY

    I worked at DialAmerica part-time (less than an year)

    Pros

    Flexible work hours. Easy to get hired (can also be a con since all they are really are checking for is that you know how to read a script so the work force has low skill levels with a high turnover rate)

    Cons

    Unprofessional management with with lack of integrity and honesty. The work environment is toxic and stressful. Every day made depressed going into work. The sales commission rate can differ greatly from week to week and you don't know what it will be until you get your pay check. A few times they even messed up the number of sales I earned and added them to the following pay check where each sale is worth less. A horrible place to work.

    Advice to ManagementAdvice

    Grow up

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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