Dialog Direct

  www.dialog-direct.com
  www.dialog-direct.com

Dialog Direct Reviews

Updated November 8, 2014
Updated November 8, 2014
48 Reviews
2.8
48 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Peter Schmitt
7 Ratings

Employee Reviews

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  1.  

    It was probably the coolest job I've ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dialoguer
    Former Employee - Dialoguer

    I worked at Dialog Direct full-time (less than an year)

    Pros

    The people you work with are great, you get to go out and meet the most magical people in the world, and you learn a lot from random strangers on the streets. Everyone has a deep passion for what they do and they commit to giving 110% every time they stop someone.

    Cons

    The weather, but who doesn't like dancing in the rain? Lol

    Advice to ManagementAdvice

    Keep up your amazing attitudes and work ethics and make people happy and have them realize that they change the world every single day.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Really good co-workers, but managers are selected based on favoritism and not on knowledge.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advocate in American Fork, UT
    Former Employee - Customer Service Advocate in American Fork, UT

    I worked at Dialog Direct part-time (more than 3 years)

    Pros

    Only good to gain Experience.

    Cons

    Don't work with your hours. Don't train well, and you have to learn all by yourself.
    Rarely raise pay for existing employees.

    Advice to ManagementAdvice

    Train your management/leaders so that they can actually do their job and assist older employees. Older employees end up helping new ones rather than management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Don't Work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Troy, MI
    Current Employee - Customer Service Agent in Troy, MI

    I have been working at Dialog Direct full-time (more than an year)

    Pros

    I honesty can't think of one

    Cons

    Lack of communications, horrible benefits packaged, no room for growth

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    Management is very lack luster

    Former Employee - DMI Agent in Troy, MI
    Former Employee - DMI Agent in Troy, MI

    I worked at Dialog Direct full-time (more than an year)

    Pros

    its a job that you can work till you get something else

    Cons

    Programs keep running out of calls and the leads are always really old and have already been contacted

    Advice to ManagementAdvice

    Come up with a better way to promote within

  6.  

    Great company great opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in American Fork, UT
    Current Employee - Director in American Fork, UT

    I have been working at Dialog Direct full-time (more than 5 years)

    Pros

    The people are great. The building is amazing. Strong executive leadership willing to invest in employees

    Cons

    Can not think of any

    Advice to ManagementAdvice

    Keep it up

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Okay for moment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Priority Health Medicare Licensed Health Agent in Troy, MI
    Former Employee - Priority Health Medicare Licensed Health Agent in Troy, MI

    I worked at Dialog Direct full-time (more than an year)

    Pros

    It keep a lot of people employed!

    Cons

    Turn around time is very bad. People either get laid off, fired or end up quitting.

    Advice to ManagementAdvice

    To keep your word of what your schedule would be in the interview and be honest about the length of the job.

    Positive Outlook
  8.  

    Ups and Downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Troy, MI
    Former Employee - Customer Service Representative in Troy, MI

    I worked at Dialog Direct full-time (more than 3 years)

    Pros

    Pay, Location, some manager that cares about their reps

    Cons

    challenges hmmm lets see 1st management - experience of managers and supervisors or lack there of.
    2nd Lack of promotion, 3rd unprofessional reps ( language, dress code)
    4th favoritism
    to name a few

    Advice to ManagementAdvice

    Need to screen better for leadership and not Passover reps that have proven themselves cause another manager has issue with them. I was demoted cause manager didn't like me.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    A great place to work... In a recession!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Troy, MI
    Former Employee - Manager in Troy, MI

    I worked at Dialog Direct full-time (more than 3 years)

    Pros

    A great place to learn how not to do things. Very few things were done well or in a way worth repeating. There were a couple Director level managers that were great teachers and leaders.

    Cons

    This is a great place to work in a recession or when no other job opportunities are available. There is high turnover, so they are always hiring. Senior management is like a "old boys club", so women very rarely advance to high level positions. There is almost no consideration for work/home balance and low level managers on up are expected to be on call 24/7 to handle issues. Even low level managers are expected to log in to work at home and have email synced to their phones and the company will not reimburse for phone bills/data usages (some do get reimbursed, but you have to "know the right people" or be "in with the high ups" to get this perk). The human resources department employees have made friends with employees and refuse to address issues with said employees and facilitate a union type environment where managers are often questioned for disciplining employees and unable to take corrective action. Very unprofessional environment; dress code is rarely enforced and when managers try, HR over-rules them. Customer service representatives can be fired by one campaign and then human resources will try to bring in the fired employees to interview for other departments regardless of why the employee was fired in the first place. The CEO was erratic and would have outbursts on managers in front of everyone. Starting salary is extremely low for the amount of work expected. Raises are hard to come by - annual reviews and raises are part of company policy, but rarely happen. When raises do happen, they are small. Even for high performers, the maximum raise was 4% and 4% of nothing is still nothing.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    The worst company worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Troy, MI
    Current Employee - Customer Service Representative in Troy, MI

    I have been working at Dialog Direct part-time (more than 3 years)

    Pros

    Depends on which program you work for. Each program appreciates it employees differently.

    Cons

    The company operates on the homeboy system. If you are friends with a supervisor or manager you are surely to move up. No raises until next year. Loyalty does not exist. You can be fired on your 8 year anniversary instead a cake it is the red and white box. Your hours can be cut down with no warning. Such 8 hours a week. Who can live like that.

    Advice to ManagementAdvice

    Upper management needs to listen to the lower level employees because we are your front line. We know exactly what is going on.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Great Place to grow but not a stable company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in American Fork, UT
    Current Employee - Anonymous Employee in American Fork, UT

    I have been working at Dialog Direct full-time (more than an year)

    Pros

    The people are great and the building environment is fantastic. It pays better than most call centers.

    Cons

    They are constantly changing your schedule, demoting middle management for "business needs" and it's impossible to keep up with the ever-changing requirements for your scorecards. The manager was basically non-existent, he just hung out with his buddy a lot, so you have to depend solely on the support of the middle management supervisors who are all amazing at their jobs.

    Advice to ManagementAdvice

    Job stability is important to employees. My entire employment I was unsure if I would be able to keep my pay rate, my position, my schedule and sometimes even my job. The constant changes made working here unbearable.

    Recommends
    Negative Outlook
    No opinion of CEO

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