Dialog Direct

www.dialog-direct.com

Dialog Direct Reviews

Updated January 23, 2015
Updated January 23, 2015
59 Reviews
3.1
59 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Peter Schmitt
10 Ratings

Review Highlights

Pros
  • Great place to gain experience in the field of call center and outsourcing (in 4 reviews)

  • It pays better than most call centers (in 4 reviews)


Cons
  • Human Resources doesn't care about helping employees with Benefit Issues or other matters (in 3 reviews)

  • Senior management is like a "old boys club", so women very rarely advance to high level positions (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Company with Great Leaders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in American Fork, UT
    Current Employee - Anonymous Employee in American Fork, UT

    I have been working at Dialog Direct full-time (more than 5 years)

    Pros

    The training is decent as with any training it could always be better. The support from leadership is always great. I overall really enjoy working here.

    Cons

    We are understaffed in every department, HR, Recruiting, IT administration EVERY department is understaffed.

    Advice to ManagementAdvice

    We have to increase the support staff.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Provo, UT
    Former Employee - Sales Associate in Provo, UT

    I worked at Dialog Direct full-time (less than a year)

    Pros

    I had a great coach, and had a great team also they promote from within

    Cons

    highly dependent on who you get on your team and who your coach is if you want to enjoy work

    Positive Outlook
  3.  

    customer care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Troy, MI
    Former Employee - Customer Service Representative in Troy, MI

    I worked at Dialog Direct

    Pros

    overall good place to work, help if needed

    Cons

    company changed hours of operation

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Come to work, Get paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative in Denison, TX
    Current Employee - Member Service Representative in Denison, TX

    I have been working at Dialog Direct

    Pros

    Good Hours but have to work there awhile

    Cons

    Difficult.....thats all I can say.

    Advice to ManagementAdvice

    Think about your employees

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Not loyal but convenient

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fort Worth, TX
    Current Employee - Customer Service Representative in Fort Worth, TX

    I have been working at Dialog Direct full-time (more than a year)

    Pros

    they will work to accommodate your availability. Diverse group of people. Sociable people.

    Cons

    The rules are a joke and only followed when convenient. Members of management are very cut throat and conniving.

    Advice to ManagementAdvice

    Follow through and keep your word.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    It is a great job to work at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Detroit, MI
    Current Employee - Retail Sales Associate in Detroit, MI

    I have been working at Dialog Direct full-time

    Pros

    You can meet good people

    Cons

    Good great bad worst happy

    Advice to ManagementAdvice

    More lunch breaks

    Recommends
    Positive Outlook
  8.  

    Nice job with LOTS of growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Troy, MI
    Current Employee - Customer Service Representative in Troy, MI

    I have been working at Dialog Direct full-time (more than a year)

    Pros

    There is always overtime.
    Nice location for lunch choices.
    Certain discounts for places in the community and the contracts you work for.

    Cons

    The Buddy System is here
    Attendance Policy is pretty stiff
    DA process needs restructuring (Corrective actions do not fall off)

    Advice to ManagementAdvice

    None. It Doesn't get read.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Its a joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dialog Direct

    Pros

    Making a few friends and helping (sometimes) nice customers.

    Cons

    That place is a joke. Favoritism, sexual harassment, job harassment, constant fear of being fired for something as stupid as getting horribly sick or a family member dying. The attendance policy doesnt help anybody. At all. Say u get laryngitis, u cant talk for at least 5 days. Sure u can get a doctors note. But its not going to help u. Ur only allowed 9 absences a year. So there goes 5 of them. So yours screwed if u have kids too.

    Advice to ManagementAdvice

    STOP PLAYING FAVORITES. Your making your agents resent you. Some people are barely there for shifts. Yet theyre still employed. Yet the good ones, get threatened of termination are constantly worried about it. We have families, we have lives. When we work overtime or use our pto, we would like to get paid for it. We shouldnt have to write down all of our hours on our own just to prove we did the work to get paid. Its all in a system, it should be keeping track of that for us. Thats why u have us stupidly use a system to "clock in and out" just to use the damn bathroom. Some of us pee more, have some respect for everybody instead of a select few. And fyi, i have all of the bosses blocked on my facebook, using any of that against us is just plain wrong.

    Doesn't Recommend
    Negative Outlook
  10.  

    Easy, flexible, decent pay rate. If you can't handle monotonous work, this isn't the job for you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mortgage Sales Support Representative in Troy, MI
    Current Employee - Mortgage Sales Support Representative in Troy, MI

    I have been working at Dialog Direct full-time (less than a year)

    Pros

    Decent rate of pay
    Flexible-You are able to pick and choose your shifts. Then again, this depends on your Supervisor.
    Clean atmosphere
    Cafeteria
    Medical, Dental, Legal, Life Insurance, and Vision Benefits plans are available to employees after 6 months of hire date
    Very easy and quick training process
    Computer programs are very easy to learn, no experience necessary.

    Cons

    Bad leads, but depends on the program that you're hired in for.
    Whether you're put on inbound and outbound calls make a HUGE difference on your transfer rate.
    It depends on your preference, but it seems they specifically target African American employees. If you're a whitie, show your stuff.
    "Bonuses" are rare and not much to go after. Most I've received is a $25 gift card. They hold contests for this, but at random. Not a huge incentive.

    Advice to ManagementAdvice

    Marketing and IT teams need to work harder to fix technical problems with the calls, the programs, and generating quality leads.
    Employer does not make it clear on the opportunity to advance. Promotions? Raise in pay rate?

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Great Management, Horrible Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dialog Direct

    Pros

    The management team is wonderful.

    Cons

    Lack of pay and advancement. Expensive medical-super high deductible. Great place for college grads and not so much for those with experience.

    Advice to ManagementAdvice

    Get out of your "employees should be lucky to have any job" mentality and invest in your employees. Merit increase, better pay, advancement...something.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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