Dialog Direct Reviews

Updated March 24, 2015
65 reviews filtered by
  • Any Location
  • Any Job Title
2.7
65 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Peter Schmitt
10 Ratings

Pros
  • Great place to gain experience in the field of call center and outsourcing (in 4 reviews)

  • It pays better than most call centers (in 4 reviews)

Cons
  • Human Resources doesn't care about helping employees with Benefit Issues or other matters (in 3 reviews)

  • Senior management is like a "old boys club", so women very rarely advance to high level positions (in 3 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. My experience with this company was relatively pleasant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Agent in Fort Worth, TX
    Former Employee - Insurance Agent in Fort Worth, TX

    I worked at Dialog Direct full-time (more than 8 years)

    Pros

    It is relatively a good company to work for as benefits are relatively good.

    Cons

    While the company is relatively a good company, there is latitude for improvement in managerial decision making.

    Advice to ManagementAdvice

    It would be beneficial to listen and pay attention to employees' opinion as employees may help further the interest of the company. Supervisors' statements are not absolute in decision making; listen to input from others.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. Good solid company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services Manager
    Former Employee - Client Services Manager

    I worked at Dialog Direct

    Pros

    Mike Satterlee was great to work for. Compensation was fair for the position. Great benefits for mangers.

    Cons

    Low pay for line staff, very high turnover.

    Recommends
  3. Blah! Somewhere 2-3 star area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Health Insurance Advisor in Fort Worth, TX
    Former Employee - Health Insurance Advisor in Fort Worth, TX

    I worked at Dialog Direct full-time (more than a year)

    Pros

    Fairly easy job.
    Convenient location
    OK job

    Cons

    Quite a lot of politics
    Parking is inaccessible
    Supervisors aren't very knowledgable about specifics
    Computer systems are very antiquated
    Not the cleanest environment

    Advice to ManagementAdvice

    Set clear expectations for employees. Also, you should strongly consider having sick employees not show up. It seems like the flu was passed around the whole time I was there!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Not a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Insurance in Fort Worth, TX
    Current Employee - Licensed Insurance in Fort Worth, TX

    I have been working at Dialog Direct

    Pros

    Decent benefits are offered to new employee after 90 days, they have a business casual dress environment, different work schedules available.

    Cons

    EXTREMELY poorly managed company. Managers can't make up their minds about the smallest matters. Training is non-existent. Employees don't know what they're doing and they can't ask a manager for help - she doesn't know what she's doing either.

    Advice to ManagementAdvice

    Hire managers who can actually manage. Invest in better facilities, too. The parking and the equipment there are inadequate.

    Doesn't Recommend
    Negative Outlook
  6. Current employee review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative Leadership in Troy, MI
    Current Employee - Customer Service Representative Leadership in Troy, MI

    I have been working at Dialog Direct full-time (more than 3 years)

    Pros

    All in all, it's a good place to work. There is room for growth, so long as you maintain a positive attitude.

    Cons

    There were instances of poor communication from leadership down to the advocates, resulting in a lot of confusion.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. customer care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Troy, MI
    Former Employee - Customer Service Representative in Troy, MI

    I worked at Dialog Direct

    Pros

    overall good place to work, help if needed

    Cons

    company changed hours of operation

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. Come to work, Get paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative in Denison, TX
    Current Employee - Member Service Representative in Denison, TX

    I have been working at Dialog Direct

    Pros

    Good Hours but have to work there awhile

    Cons

    Difficult.....thats all I can say.

    Advice to ManagementAdvice

    Think about your employees

    Recommends
    Neutral Outlook
    Approves of CEO
  9. Great Company with Great Leaders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in American Fork, UT
    Current Employee - Anonymous Employee in American Fork, UT

    I have been working at Dialog Direct full-time (more than 5 years)

    Pros

    The training is decent as with any training it could always be better. The support from leadership is always great. I overall really enjoy working here.

    Cons

    We are understaffed in every department, HR, Recruiting, IT administration EVERY department is understaffed.

    Advice to ManagementAdvice

    We have to increase the support staff.

    Recommends
    Positive Outlook
    Approves of CEO
  10. review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Provo, UT
    Former Employee - Sales Associate in Provo, UT

    I worked at Dialog Direct full-time (less than a year)

    Pros

    I had a great coach, and had a great team also they promote from within

    Cons

    highly dependent on who you get on your team and who your coach is if you want to enjoy work

    Positive Outlook
  11. This company is a joke. Extremely unprofessional. Makes a profit off of people being pressured to donate to charity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Entry Level Fundraisers in Washington, DC
    Current Employee - Entry Level Fundraisers in Washington, DC

    I have been working at Dialog Direct full-time (less than a year)

    Pros

    Fundraising experience which is important if you want to work in nonprofits

    Cons

    Sexual harassment, no job security, extremely high turnover, rude people on the street, unrealistic goals, difficult hours for low pay and no benefits

    Advice to ManagementAdvice

    Try to make your workplace more professional. Treat your staff with respect and maybe they will stay longer than a month each.

    Recommends
    Neutral Outlook
    No opinion of CEO

Dialog Direct Photos

Our employees dressed up for spirit week
Celebrating Halloween at Dialogue Marketing
Dialogue Marketing

+ Add Photo

Work at Dialog Direct? Share Your Experiences

Dialog Direct

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.