Diamond Resorts Reviews

Updated March 24, 2015
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2.4
77 Reviews
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Recommend to a friend
Approve of CEO
Diamond Resorts Chairman and CEO Stephen J. Cloobeck
Stephen J. Cloobeck
47 Ratings

Pros
  • they have good benefits and room to grow (in 4 reviews)

  • The employee discounts given to employees and families at Diamond Resort locations (in 4 reviews)

Cons
  • Resort management completely out of touch with reality (in 3 reviews)

More Pros and Cons

Employee Reviews

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  1. 1 person found this helpful

    National Marketing Center is completely disconnected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Las Vegas, NV
    Former Employee - Manager in Las Vegas, NV

    I worked at Diamond Resorts full-time (more than 3 years)

    Pros

    The Coworkers,The downtime between phone calls, Benefits are alright

    Cons

    The management, the training,office culture,work-life

    Advice to ManagementAdvice

    Get your old management staff back, some of the young people you ran out had really unique ideas.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. Good company, room for improvement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservation Specialist in Las Vegas, NV
    Current Employee - Reservation Specialist in Las Vegas, NV

    I have been working at Diamond Resorts full-time (more than a year)

    Pros

    Always something new to learn, decent benefits, colleagues are all very helpful to each other, easy work for the most part.

    Cons

    Unorganized, depending on the department you are in management makes it very difficult to move to another department. They will go as far as to delete the application sometimes, not very flexible when it comes to school. If you are sick, or have to call out it is an infraction on your sales revenue for the month and can cause you to miss out on the team bonuses and incentives, despite if it is a medical reason.

    Advice to ManagementAdvice

    Learn to communicate with your colleagues, provide formal training classes, be friendly and act professional, know the answer to a question when your team members approach you instead of stating "You don't know".

    Recommends
    Neutral Outlook
    Approves of CEO
  3. Not great

    Former Employee - Vice President Sales in Orlando, FL
    Former Employee - Vice President Sales in Orlando, FL

    I worked at Diamond Resorts

    Pros

    free hotels to every employee

    Cons

    management greedy and they dont care

    Advice to ManagementAdvice

    Use some of the money to clean up resorts and pay people

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  5. Title Recording Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Title Analyst
    Former Employee - Title Analyst

    I worked at Diamond Resorts

    Pros

    Great learning environment, peers were very knowledgeable with information of their positions.

    Cons

    no structure, no true leadership guidance

    Advice to ManagementAdvice

    to accepted feedback and have knowledge of what employees functions are to help them grow and succeed.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. It was a good company to work for until a new manager came on board that doesn't know how the work needs to be done.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inventory Specialist in Las Vegas, NV
    Former Employee - Inventory Specialist in Las Vegas, NV

    I worked at Diamond Resorts full-time (more than 5 years)

    Pros

    Security high and clean place to work.

    Cons

    Management over departments not taking the time to find out how a job gets done and the amount of time it takes to get the job done.

    Advice to ManagementAdvice

    Owner needs to go to each department in small groups and see what's going on and what needs to change to make it a better place to work. (Without the managers in the room.)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. Marketing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Associate in Branson, MO
    Current Employee - Marketing Associate in Branson, MO

    I have been working at Diamond Resorts

    Pros

    Good benefits, flexible schedule, great earning potential

    Cons

    Managers at all levels hire friends and family, no opportunity to move within company. Lack of training, managers don't listen to sales people. Continual problems with computers and networks that make it difficult to do your job.

    Advice to ManagementAdvice

    Better training, if someone has a problem getting along with 80 percent of team, look at that person!! No matter when they started or their numbers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. Very positive experience. ..excellent income potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Diamond Resorts

    Pros

    Positive environment with professional staff

    Cons

    Lack of continuing education after initial training

    Advice to ManagementAdvice

    Pay closer attention to the individual sales people

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful

    Too much nepotism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sampler Sales in Williamsburg, VA
    Current Employee - Sampler Sales in Williamsburg, VA

    I have been working at Diamond Resorts full-time (more than a year)

    Pros

    Real good benefits that accumulate very quickly, especially matching 401K after 30 days. One week vacation after 90 days, and option for discounted travel locations.

    Cons

    Way too much nepotism going on in this company. No ongoing communication between staff. To many friends promoting friends, hard to move up.

    Advice to ManagementAdvice

    Become honest and teach honesty!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. Hard to move around within the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV

    I worked at Diamond Resorts full-time (more than 5 years)

    Pros

    -We were given bonuses every year, not sure if that's still a thing, but that was nice
    -PTO
    -Able to work with school schedules
    -Nice work environment

    Cons

    -Not a lot of promotion opportunity or recognition
    -A lot of friends hiring friends and promoting each other
    -Low wage
    -Poor management (lower management level)

    Advice to ManagementAdvice

    Hire professional lower level management team.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful

    Selling Time Shares .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TImeshare Consultant in Scottsdale, AZ
    Former Employee - TImeshare Consultant in Scottsdale, AZ

    I worked at Diamond Resorts full-time (less than a year)

    Pros

    Work hours 7-3pm, The Front Line I was employed in had plently of leads provided. Lunch was provided to staff two days a week.

    Cons

    The leads that they provided didn't have the finances to purchase, Managment wanted to be part of the sale. But, sold the product based on lies. The entry level Timeshare At $10,000+ wouldn't even get the Timeshare owner a week a year anywhere under Diamonds points system. But the managers sold them on a week a year.

    Advice to ManagementAdvice

    Be honest with what is being offered. If your working the frontline with Diamond they need to invest in the employee during the learning curve. $8 per hour doesn't cut it. Leave the ego at the door. The managers think they can walk on water. Diamond makes most of its money on eating there current base. Upgrading Diamond owners to buy more.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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