Diamond Resorts

  www.diamondresorts.com
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Diamond Resorts Reviews

Updated Jul 18, 2014

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All Employees Current Employees Only

2.7 42 reviews

50% Approve of the CEO

Diamond Resorts Chairman and CEO Stephen J. Cloobeck

Stephen J. Cloobeck

(28 ratings)

37% of employees recommend this company to a friend
42 Employee Reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Chaotic Order with the heat of a kitchen and the chains of a desk all while working for a company that sells vacations.

    Contracts Specialist (Current Employee)

    ProsEmployee Programs: fitness, health benefits, discounts on resorts
    The commitment of the Upper Upper Management/Owner to not only Customer Experience but employees as well.

    ConsIt's sales - and I personally don't like sales.
    The company is still newish and needs to be a bit more thorough with their organization skills. While buying up other timeshare companies in a rapid growth, the process of homogenizing everyone has left holes in some places.
    Lower Management can at times be a little juvenile and make it uncomfortable to work there.
    You will have NO LIFE! None. For a company that sells vacations of a lifetime, you will never get to vacation during any time worthwhile to vacation - why? because that's when it's the busiest and you are needed the most. I actually am in the process of finding a new job because after six plus years I need to be able to speed even a weekend with my family!

    Advice to Senior ManagementLook a little less at the Sales side and the resort and fix the issues with the supporting staff (Contracts, IT, etc) because with weak supports, a great building can easily fall.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    So far, so good.

    Front Desk Agent (Current Employee) Sedona, AZ

    ProsDRI offers great benefits, and all of the employees are a big family. Our CEO cares about us too.

    ConsThe pay could be better, and possibly a little more family friendly to the employees.

    Advice to Senior ManagementListen more to the suggestions the employees have.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Takes advantage of Contractors

    Anonymous Employee (Former Employee)

    ProsSeems like a decent place if you get a real position, but in my experience they tend to just hire temp contractors then let them go with little warning.

    ConsContractors are taken advantage of, project management is handled very poorly.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Not good place to work

    Maintenance (Current Employee) Las Vegas, NV

    ProsCoworkers are good mostly everyone is very friendly

    ConsLow pay for what you are doing. Never seen so many supervisors do nothing at all I have 5 supervisors when I should have 2 this place is very poorly run and I have been in this field I work in for long time very bad company

    Advice to Senior ManagementSome advice to management start working and once and a while praise your employees so far I haven't heard one good thing come out of any supervisors mouth about the work we do and I have been here almost a year

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great Company to Work For!

    Anonymous Employee (Current Employee) Las Vegas, NV

    ProsThe benefits/health insurance are some of the best in the nation. We are a global company with a large reach. Our Founder and Chairman, CEO and Executives really believe in service and they practice what they preach. They are accessible to their team members. Our Founder and Chairman is a strong advocate of social causes and frequently donates his own money to better the lives of others. They continue to improve team member recognition programs to give back to those who work here.

    ConsSome departments have more struggles than others, but opportunity to move up in the company is strong. Find your fit and you'll never want to leave.

    Advice to Senior ManagementKeep doing what you're doing!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

     

    Great place to work but baaaaad compensation plan!!!

    Anonymous Employee (Current Employee)

    ProsLike the people a work with, started being a good company mainly when they were a private company. Not bad Insurance

    ConsPay plan HORRIBLE! I worked there for the last 7 years I saw my income reduced by 40% in the last 4-5 yrs !! After 7 yrs shows normally ur consistency at work and expect promotion ...no! Favoritism all the way!!

    Advice to Senior ManagementTake care of its employees there are giving 100% at work if not more!! Promote, keep a reasonable pay!

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    This job prvided me with advanced customer service skills.

    Call Center (Former Employee) Las Vegas, NV

    ProsThe call center floor was exhillerating. Every day before the shift started there was a meeting to get your blood flowing, so to speak. They offrerd three different shifts that you could bounce between. Yhis helped the single parents who were trying to balance their professional and private lives.

    ConsThis was a very competitive work invironment. Even though you were calling exsisting customers, you were still trying to sell them something. That can always prove to be challenging.

    Advice to Senior ManagementOne of most appealing aspects to this job, was the benefits package.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • Disapproves of CEO

     

    HORRIBLE!!!!!!!

    Appointment Setter (Former Employee) Riverside, CA

    ProsI have NO pros to mention. NONE!

    ConsAlot of drug users and criminals work there.

    Advice to Senior ManagementClean up the working atmosphere and start drug testing.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Meaning of CrimeShare!

    Anonymous Employee (Current Employee)

    ProsSome great people working at the company

    ConsPoor hiring decisions in key upper management positions
    Lack of respect for hard work
    Do not practice what they preach
    Company culture is toxic

    Advice to Senior ManagementTreat team members with respect
    SJC stop believing your own BS!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    When You Wish Upon a Star

    Vacation Counselor (Current Employee) Scottsdale, AZ

    ProsGreat Conversation, decent food and a great back office staff.

    ConsFelt like Used Car Sales; Marketing Targets Mid to Low Income Families thru offerings at the Malls, Movie Theatre's and Events. The promise is win a $100,00 or car or a free trip. The potential clients know its a pitch and love the idea of vacationing but 99% of the time have no business being there for a sales presentation. The TO's will force the sale for anything they can get even if the client won't be able to use it. Low points packages that may or may not work for a week or so vacation with the hopes that the client won't notice till after the recission deadline passes. "Caveat emptor"

    Advice to Senior ManagementAccountability ..not fantasy..for all. Be true to thine self.

    No, I would not recommend this company to a friend

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