Diamond Resorts Reviews

Updated September 3, 2015
109 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
2.6
Rating Trends
Recommend to a friend
Approve of CEO
Diamond Resorts President and CEO David Palmer
David Palmer
4 Ratings

Pros
  • they have good benefits and room to grow (in 4 reviews)

  • The employee discounts given to employees and families at Diamond Resort locations (in 4 reviews)

Cons
  • Resort management completely out of touch with reality (in 3 reviews)

More Pros and Cons

109 Employee Reviews

Sort: Popular Rating Date
  1. Frontline sales rep

    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Diamond Resorts full-time

    Pros

    Bring prospects to you. Decent hours. Meet some great people. Good benefits. The are no Wyndham but they are no Geo Holiday either.

    Cons

    Continuously changing the pay plan. High maintanence fees. Worst tours in town. Almost no pre qualification. Most of these folks can't afford to purchase if they wanted to.

    Advice to Management

    SJC if you want to run with the big dogs like Wyndham and Hilton you need to buck up and pay for better tours. Better opc locations. The current places bring in the blind cripple and crazy. Management is what it is perform or be gone as with any company


  2. Great company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Director of Marketing in Branson, MO
    Current Employee - Regional Director of Marketing in Branson, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Diamond Resorts full-time (More than 10 years)

    Pros

    You always have a challenge! Great leadership, growth opportunity and culture! The checks always cash! Teammates treat each other with respect.

    Cons

    Work life balance. "Stay vacationed" needs to apply to the employees as well! I really can't think of any more cons.

    Advice to Management

    Keep on keepin' on!!


  3. Executive Assistant to the Chief Sales & Marketing Officer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant in Longwood, FL
    Current Employee - Executive Assistant in Longwood, FL
    Recommends
    Approves of CEO

    I have been working at Diamond Resorts (More than 3 years)

    Pros

    Changing one's life should be its motto, along with Stay Vacationed. :)

    Cons

    no cons - give this company a try! It truly is life-changing.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Front Line Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Line Sales in Orlando, FL
    Former Employee - Front Line Sales in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Diamond Resorts full-time (More than a year)

    Pros

    Great Benefits, commissions and sales environment.

    Cons

    This is a high stress position. Being able to handle the peaks and valleys of the business will help one be successful

    Advice to Management

    Help "new" salespeople with handling the stress. Management has already forecasted the downturns in the season and helping the sales staff in understanding their future will help the duration of their sales staff.


  6. Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nevada in Las Vegas, NV
    Current Employee - Nevada in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Diamond Resorts (Less than a year)

    Pros

    Discounts to vacation locations that Diamond Resorts has ownership; Knowledge of different locales to travel

    Cons

    Raising your hand to go to the bathroom

    Advice to Management

    Structure and realistic goal setting


  7. Helpful (1)

    Sales Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Las Vegas, NV
    Former Employee - Sales Manager in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Diamond Resorts full-time (More than a year)

    Pros

    The pay was great if you were able to produce.

    Cons

    Even as a Sales Manager, I have to admit that upper management was very poor, unorganized and operated with a very "know it all" attitude. This resulted in a trickle down effect that effected not only middle management but essentially and in effect the entire sales staff.

    Advice to Management

    Upper management needs to grow up and allow the rest of the sales staff to do there jobs. Also, they need to stop treating grown adult professionals like children.


  8. Poorly managed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff Accountant in Las Vegas, NV
    Former Employee - Staff Accountant in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Beautiful location. Views from the offices are stunning.

    Cons

    Very poorly managed. No real leadership. A company that is growing too fast and is no way prepared to handle it.

    Advice to Management

    Their needs to be a leader and some direction and the pettiness between managers needs to stop.


  9. Good Company Poor Management/ sales center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Diamond Resorts full-time

    Pros

    none that I could see

    Cons

    Very poor upper management from regional directors and VP. They offer VERY LITTLE TRAINING. They expect your smart figure it out and if you can't offer no support and will slit your throat in heartbeat. The working expectations is 24/7 and forget having a personal or family life. you could kill yourself trying to meet their expectations but you never will as they are unrealistic..... They expect absolute PERFECTION. The pay for the work is very poor especially if you are on Salary, it ends up being about 2.00 an hour... I did the math. The Ethics and culture.. laughable.... be prepared to be criticized and harassed, no support and no mentoring or positive guidance. If you work for them make sure that you keep track of EVERYTHING as they will slit your throat in a heart beat and talk bad about you. They are disorganized and watch your pay..... Sometimes they do not enter your hours and you do not get paid.

    Advice to Management

    ACTUALLY TRAIN YOUR STAFF!!!! MENTOR like you say you do. no wonder you have a high turn over rate. If i could leave SR. management rating blank I would. They are the worst! read about and actually practice your ETHICS.


  10. In House

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - InHouse in Williamsburg, VA
    Former Employee - InHouse in Williamsburg, VA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun Fast paced, lucrative opportunity

    Cons

    Company is Growing at a tremendous rate..lots of movement within managerial staff


  11. Helpful (1)

    THE WORST COMPANY I EVER WORK FOR

    Current Employee - Quality Assurance in Las Vegas, NV
    Current Employee - Quality Assurance in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None, aucun, keine, ninguno, никто, 没有, なし

    Cons

    Mean mean mean uneducated people, very poor pay for the tremendous responsibilities, everyone is brown-nosing, no leadership, and so on and so on .....

    Advice to Management

    Stop running this huge international company as a home-based business.



Showing 109 of 113 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.