Diamond Resorts

www.diamondresorts.com
Employer Engaged

Diamond Resorts Reviews

Updated February 18, 2015
Updated February 18, 2015
71 Reviews
2.4
71 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Diamond Resorts Chairman and CEO Stephen J. Cloobeck
Stephen J. Cloobeck
43 Ratings

Review Highlights

Pros
  • they have good benefits and room to grow (in 4 reviews)

  • The employee discounts given to employees and families at Diamond Resort locations (in 4 reviews)


Cons
  • Resort management completely out of touch with reality (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Title Recording Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Title Analyst
    Former Employee - Title Analyst

    I worked at Diamond Resorts

    Pros

    Great learning environment, peers were very knowledgeable with information of their positions.

    Cons

    no structure, no true leadership guidance

    Advice to ManagementAdvice

    to accepted feedback and have knowledge of what employees functions are to help them grow and succeed.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Very positive experience. ..excellent income potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Diamond Resorts

    Pros

    Positive environment with professional staff

    Cons

    Lack of continuing education after initial training

    Advice to ManagementAdvice

    Pay closer attention to the individual sales people

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Hard to move around within the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV

    I worked at Diamond Resorts full-time (more than 5 years)

    Pros

    -We were given bonuses every year, not sure if that's still a thing, but that was nice
    -PTO
    -Able to work with school schedules
    -Nice work environment

    Cons

    -Not a lot of promotion opportunity or recognition
    -A lot of friends hiring friends and promoting each other
    -Low wage
    -Poor management (lower management level)

    Advice to ManagementAdvice

    Hire professional lower level management team.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Too much nepotism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sampler Sales in Williamsburg, VA
    Current Employee - Sampler Sales in Williamsburg, VA

    I have been working at Diamond Resorts full-time (more than a year)

    Pros

    Real good benefits that accumulate very quickly, especially matching 401K after 30 days. One week vacation after 90 days, and option for discounted travel locations.

    Cons

    Way too much nepotism going on in this company. No ongoing communication between staff. To many friends promoting friends, hard to move up.

    Advice to ManagementAdvice

    Become honest and teach honesty!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    VPs are poor leaders, Jensen the entire workforce has low morale.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations in Las Vegas, NV
    Former Employee - Operations in Las Vegas, NV

    I worked at Diamond Resorts full-time (more than 8 years)

    Pros

    Like every large company, it offers health and dental benefits, plus a 401k that DRI will match a minimal amount to --but hey at least it's something!

    Cons

    Just to give a glimpse into company culture: I reported to the same VP for five years and not once did she greet her team good morning, or send a personal email to wish us a happy holiday. It's made clear to us that VPs or higher management is not to be approached with any questions or process improvent ideas, instead we are to follow our chain of command(even after we've made it known that our direct leaders are ineffective).

    Advice to ManagementAdvice

    Good leaders pride themselves in being available to teaching and developing their subordinates. Phenominal leaders, lead by example. Powerful leaders gain subordinate trust by being transparent, showing professionalism, care, and being humble when necessary. These are the type of leaders that DRI needs onboard in order to grow a successful organization.

    Doesn't Recommend
    Negative Outlook
  7. 1 person found this helpful  

    DRI has been trying to qualify for a one of the best Fortune 500 companies to work for; for 4 years now.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administration In Corporate Office in Las Vegas, NV
    Current Employee - Administration In Corporate Office in Las Vegas, NV

    I have been working at Diamond Resorts full-time (more than 5 years)

    Pros

    The company's chairman preaches an inspirational message via emails once a month.

    Cons

    DRI has a poor management team. It does not promote within but rather hires management who are willing to take a low pay and do as told not as their common sense would. Some VPS don't even hold a college degree, which severely undermines the company's image.

    Advice to ManagementAdvice

    If you want to become recognized as a Fortune 500 best company to work at, hire competent management throughout the corporation and do right by developing the young professionals you already have here, who do have degrees and already have knowledge of your operations and product. Take care of your people so that in turn they can take care of you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Revolving Door in the Marketing Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV

    I worked at Diamond Resorts full-time (more than a year)

    Pros

    It is a big enough company where you may have the potential to transfer to a different departments and possible room for growth.

    Cons

    The management would constantly hire and fire individuals for what seemed to be small issues instead of working with the personnel they had and invest in their roles as an employees. There seems to be no value in length of service or seniority. Because of this, the moral in the department seemed to be compromised. The environment was challenging. People feared that they could be the next casualty in the office.

    Advice to ManagementAdvice

    It is very clear that this company does NOT INVEST in leadership/management training programs for their management staff. If the managers knew how to powerfully and positively lead people and create value in the employee's job, the call center environment would be an upbeat and an encouraging place to earn a decent living and at the same time, happy employees convert to happy customers and clients.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Good starting company to work for in the hospitality industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservationist in Las Vegas, NV
    Current Employee - Reservationist in Las Vegas, NV

    I have been working at Diamond Resorts full-time (more than a year)

    Pros

    Many opportunities to move up and formulate a career, good start pay for interns.

    Cons

    Contradictory and Incorrect information shared among management and passed along to team members.

    Advice to ManagementAdvice

    Remedial training.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Vacation Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vacation Counsleor in Branson, MO
    Former Employee - Vacation Counsleor in Branson, MO

    I worked at Diamond Resorts

    Pros

    Meeting new and interesting people and sharing their life experiences and potential for product acquisition

    Cons

    Delayed or stymied opportunities to access potential clients

    Advice to ManagementAdvice

    Hands-On training with positive feed-back and more realistic rotations of sales staff

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Diamond Resorts: A thriving business with some leaders resistant to improvement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Specialist in Las Vegas, NV
    Former Contractor - Specialist in Las Vegas, NV

    I worked at Diamond Resorts as a contractor (less than a year)

    Pros

    A company with an amazing growth trajectory and vision. Cheerful work environment with many departments that seem to work together cohesively. Although it is a professional place, potlucks and friendly office banter are not uncommon. Detailed training process, and some extraordinary middle-managers who mentor and teach very well.

    Cons

    I was not a staff employee, but I would have gladly stayed with the company if not for the following issues:
    Micromanaged to the point of not feeling able to get a cup of coffee in the morning. There was a sense of distrust in the department, and for good reason: tons of turnover. Many capable people were being brought in, but generally as contractors, so the lack of security just was not there from inception. This was made worse by the realization that some of the more senior managers were also there as contractors and not full time staffers. Very long training process and much of it was unnecessary as I grasped the materials and was able to address more meaningful issues by being involved in actual work and not training exercises. The manner of the most senior staff member was often condescending, and many capable managers were pushed to do things a certain way because it was the preferred way. Although Policy and Procedures are critical, it is also necessary to understand that employees are individuals. Not only does everyone learn differently, but even the most lowly specialist may have something to teach a more seasoned team member.

    Advice to ManagementAdvice

    Retain your talent. Do not let certain teams be run like bootcamps. Build a staff that truly cares about what they are doing by hiring them as staff and allowing them to build a sense of community in the workplace. If you create team building opportunities for your department, then you must also participate in them. Recognize talent and build by positive reinforcement and sharing of information. Do not allow managers to lead by intimidation and humiliation.

    I made it through training and I am an intelligent and tech-savvy person. I believe in the company and find the work fascinating, but you need to have HR look at why some departments are turning over as they do. I very much wanted to stay with the company but felt there was no future.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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