Diamond Resorts Reviews

Updated April 15, 2015
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2.5
81 Reviews
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Recommend to a friend
Approve of CEO
Diamond Resorts Chairman and CEO Stephen J. Cloobeck
Stephen J. Cloobeck
49 Ratings

Pros
  • they have good benefits and room to grow (in 4 reviews)

  • The employee discounts given to employees and families at Diamond Resort locations (in 4 reviews)

Cons
  • Resort management completely out of touch with reality (in 3 reviews)

More Pros and Cons

Employee Reviews

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  1. We work hard and play hard! Great people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV

    I have been working at Diamond Resorts

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people! They care about you! They are flexible! The Management!

    Cons

    You cannot get the technology you need to do your job well.

    Advice to Management

    Bring in food, snacks, and better coffee so we don't have to go out. Increase the size of the gym. Encourage all managers to just get the job done. Give us more vacation time. Send everyone to a week long resort vacation once a year during low times.

  2. Too Much Pressure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Sales in Riverside, CA
    Former Employee - Marketing Sales in Riverside, CA

    I worked at Diamond Resorts part-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Pay is good BUT they only offer you four hour days for 5 days a week. So only 20 hours a week.

    Cons

    EVERYTHING

    They really pressure you to SCAM people into booking Time Share Presentations. I schedule a couple family members who were interested in Time Shares but they had nothing good to say about the presentation or sales person. If you dont book at least 5 people they are down your neck. I quit because it was too much pressure and most people you would call would curse you out. Its really not worth working here. Your better off working for Verizon answering pissed off people. This job has no security

    Advice to Management

    Set realistic Goals. Treat your staff with kindess not intimidation

  3. Low pay, False Promises, Nice people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent
    Former Employee - Front Desk Agent

    I worked at Diamond Resorts

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The hotel is lovely, and the coworkers put their hearts into their jobs, giving their best in even the most challenging situations.

    Cons

    Although I applied directly with the property, I was told when offered the job, that I needed to go through a temp service (which I had never desired to do), so that the mandatory drug screening results would come back faster. I complied, and was hired in full-time. The pay was VERY low (barely over minimum wage, at $8/hr), but as I had been promised a "guaranteed" 38-40 hours a week, with opportunities for overtime, I figured it would balance out. WRONG. A few months into working there, they had hired in more two more girls, and my hours started getting cut. I was lucky to get 32 hours a week, despite getting the highest scores on our customer satisfaction surveys, training the new girls, and working Thanksgiving, Christmas Eve, and Christmas. Unable to pay my bills, and frustrated with the false promises management had made me, I finally quit.

    Advice to Management

    Don't make promises you can't keep, when hiring. If you're going to hire someone full-time, make sure they get the full 40 hours every week, as well as a reasonable salary they can depend on to pay the for cost of living outside of the hotel.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Let's just say I quit after 1 month. Timeshare is not for everyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Diamond Resorts full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good benefits and deals for employees.

    Cons

    Lots of drama, deceitful people, waged based off of commission that's unobtainable.

    Advice to Management

    Better communication through all departments.

  6. It was a good company to work for until a new manager came on board that doesn't know how the work needs to be done.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inventory Specialist in Las Vegas, NV
    Former Employee - Inventory Specialist in Las Vegas, NV

    I worked at Diamond Resorts full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Security high and clean place to work.

    Cons

    Management over departments not taking the time to find out how a job gets done and the amount of time it takes to get the job done.

    Advice to Management

    Owner needs to go to each department in small groups and see what's going on and what needs to change to make it a better place to work. (Without the managers in the room.)

  7. Helpful (1)

    National Marketing Center is completely disconnected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Las Vegas, NV
    Former Employee - Manager in Las Vegas, NV

    I worked at Diamond Resorts full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The Coworkers,The downtime between phone calls, Benefits are alright

    Cons

    The management, the training,office culture,work-life

    Advice to Management

    Get your old management staff back, some of the young people you ran out had really unique ideas.

  8. Not great

    Former Employee - Vice President Sales in Orlando, FL
    Former Employee - Vice President Sales in Orlando, FL

    I worked at Diamond Resorts

    Pros

    free hotels to every employee

    Cons

    management greedy and they dont care

    Advice to Management

    Use some of the money to clean up resorts and pay people

  9. Good company, room for improvement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservation Specialist in Las Vegas, NV
    Current Employee - Reservation Specialist in Las Vegas, NV

    I have been working at Diamond Resorts full-time (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Always something new to learn, decent benefits, colleagues are all very helpful to each other, easy work for the most part.

    Cons

    Unorganized, depending on the department you are in management makes it very difficult to move to another department. They will go as far as to delete the application sometimes, not very flexible when it comes to school. If you are sick, or have to call out it is an infraction on your sales revenue for the month and can cause you to miss out on the team bonuses and incentives, despite if it is a medical reason.

    Advice to Management

    Learn to communicate with your colleagues, provide formal training classes, be friendly and act professional, know the answer to a question when your team members approach you instead of stating "You don't know".

  10. Helpful (1)

    Selling Time Shares .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TImeshare Consultant in Scottsdale, AZ
    Former Employee - TImeshare Consultant in Scottsdale, AZ

    I worked at Diamond Resorts full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Work hours 7-3pm, The Front Line I was employed in had plently of leads provided. Lunch was provided to staff two days a week.

    Cons

    The leads that they provided didn't have the finances to purchase, Managment wanted to be part of the sale. But, sold the product based on lies. The entry level Timeshare At $10,000+ wouldn't even get the Timeshare owner a week a year anywhere under Diamonds points system. But the managers sold them on a week a year.

    Advice to Management

    Be honest with what is being offered. If your working the frontline with Diamond they need to invest in the employee during the learning curve. $8 per hour doesn't cut it. Leave the ego at the door. The managers think they can walk on water. Diamond makes most of its money on eating there current base. Upgrading Diamond owners to buy more.

  11. Marketing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Associate in Branson, MO
    Current Employee - Marketing Associate in Branson, MO

    I have been working at Diamond Resorts

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits, flexible schedule, great earning potential

    Cons

    Managers at all levels hire friends and family, no opportunity to move within company. Lack of training, managers don't listen to sales people. Continual problems with computers and networks that make it difficult to do your job.

    Advice to Management

    Better training, if someone has a problem getting along with 80 percent of team, look at that person!! No matter when they started or their numbers.

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