Diamond Resorts

  www.diamondresorts.com
  www.diamondresorts.com

Diamond Resorts Reviews

Updated December 2, 2014
Updated December 2, 2014
58 Reviews
2.3
58 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Diamond Resorts Chairman and CEO Stephen J. Cloobeck
Stephen J. Cloobeck
36 Ratings

Review Highlights

Pros
  • they have good benefits and room to grow (in 4 reviews)

  • The employee discounts given to employees and families at Diamond Resort locations (in 4 reviews)


Cons
  • Resort management completely out of touch with reality (in 3 reviews)

More Highlights

Employee Reviews

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  1.  

    Marketing Dispatcher

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dispatcher in Las Vegas, NV
    Former Employee - Dispatcher in Las Vegas, NV

    I worked at Diamond Resorts full-time (less than an year)

    Pros

    None to list here at this time.

    Cons

    Its like high school with the type of management they have. Management starts gossip with one person and it spreads like fire causing conflict. Bad atmosphere and very shady people. Poor training and too much work for the pay. No support from Management, they only hand you their work to do. Managers hang out with other non-management employees within the department causing favoritism. Turn over rate is very high. A very unprofessional environment.

    Advice to ManagementAdvice

    Bring in a stronger management team that knows how to not be friends with other employees and do their job.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Lots of jelous employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Las Vegas, NV
    Former Employee - Supervisor in Las Vegas, NV

    I worked at Diamond Resorts full-time (less than an year)

    Pros

    Pay, benefits (which I wasn't there long enough to get)

    Cons

    Rude and mean coworkers/employees, more concern about eating than working, poor training skills

    Advice to ManagementAdvice

    When someone is hired as a supervisor from outside of the company, then the manager of that department should train them, not the subordinate who is currently doing my job. I was never trained in my actual position, even after a full month. This caused all the employees in that department to have no respect for me as their boss and the girl who was set to train me to halfway it because she was pissed off that she was doing my job but didn't have the title or the pay.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Diamond Resorts is a scam

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Diamond Resorts

    Pros

    The benefits are ok and the people who work onsite

    Cons

    Diamond resorts is a scam selling people a dream but then they can't even get a room. The resort over sells like a hotel, so even if you are an owner there is a chance you might not get a room when you get there. No support at the corporate level, the training is mediocre at best. What they call training is a joke, a bunch of peoe sitting in a room listening to someone via conference call who barley knows themselves. No support from HR, they tend to give you an email to send your query to don't let it be a weekend because if you are lucky you will get a response by Tuesday inost cases you have had to figure out on your own. Recently contracted out activities department who actually doing a great job now through another company, and it's recently contracted out food and beverage operations, let's just say everyone has lost there benefits since they have contracted these departments out. Diamond Reaorts International could be a good company but they don't care about there team members like they say they do, it is all BS. Take my advice you are better off looking somewhere else.

    Advice to ManagementAdvice

    Well seeing how there is really no management currently onsite because they have either quit or got fired for whatever reason, give the property some help. Don't just throw people in and don't train them.

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  5.  

    I worked in Front Line sales. The problem was that we had no manager for about two months.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vacation Counsler in Palm Springs, CA
    Former Employee - Vacation Counsler in Palm Springs, CA

    I worked at Diamond Resorts full-time (less than an year)

    Pros

    The benefits were good. Hours easy and the people I worked with were nice.

    Cons

    The rooms at the resort were a mess and the resort at the Marquee was worse. The pool was nice but when you do a tour you show the room off. There was no room to show. Old dated Monarch properties with mold and bugs. The complaints from the people staying were a constant. It made pitching what a great resort the Diamond resorts are. We would say well this isn't Diamonized. Also very expensive. The clients they send you are poor as dirt and are there only for a free 100 dollar Visa so they can bass up their car. Some had no job or Id. They were supposed to be NQ'ed but they came in anyway. They counted them against us. Very hard to sell. Even the veterans of time share were saying this is the worst place they had seen as far as what we had to sell. No Glen Gary Glen Ross leads here.

    Advice to ManagementAdvice

    Fix the resort. Even Steven Clobeck hated the rooms at the Palm Canyon Resort as seen in Undercover boss. What is taking so long? It is hard to sell a resort that is a mess. OK if it was 1500 dollars that would be one thing but the lowest package is about 12000.00 dollars and most are about 38,000.00 dollars or double. With a very high interest rate 12-17% over 10 years and a Maintenance fee no lower than 746.00 and usually about 2500 a year you should expect a whole lot more. At first it was the rooms and then the service went downhill.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Resort Management takes advantage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Diamond Resorts

    Pros

    nothing really to report here .....

    Cons

    Resort Management would take off during the day and not return. Would expect desk agents to work fully flexible shifts while they wer eout getting their nails and hair done. They also never charged sick time when they were out sick.

    Advice to ManagementAdvice

    Work like everyone else .....

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Starting to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservationist in Las Vegas, NV
    Current Employee - Reservationist in Las Vegas, NV

    I have been working at Diamond Resorts full-time (more than an year)

    Pros

    they have good benefits and room to grow

    Cons

    the management is too concerned with little things that do not pertain to the job at hand

    Advice to ManagementAdvice

    happy employees, happy guests.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Don't waste your time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dispatch in Las Vegas, NV
    Former Employee - Dispatch in Las Vegas, NV

    I worked at Diamond Resorts full-time (less than an year)

    Pros

    It's a job and income

    Cons

    I should have known better after the manager interviewed me like we were girlfriends at a bar. Very high turnover rate (6 people quit in 3months) There was a clique atmosphere in my department. Anyone in the clique can break the rules but if you are new you better not have an opinion or you will get written up. They are more concerned about lunch and brown nosing, than working. I worked there 3 months and had 4 different shift changes. If you stand up for yourself and go against the clique they will try purposely to annoy the hell out of you to fire you or make you quit. Lots of talking behind the back and managers encourage this. They train you improperly and get upset when you use the "skills" you have learned. HR was a joke. Very bitter and phony bunch of people who love to talk about how drunk and trashy they are openly in the office.

    Advice to ManagementAdvice

    Keep this job and your "friends" because you could never manage or have friends anywhere else.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Maintenance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Room Call Maintenance in Sedona, AZ
    Former Employee - Room Call Maintenance in Sedona, AZ

    I worked at Diamond Resorts full-time (more than an year)

    Pros

    The priviledge of meeting and working with other trade professionals who were generous to exchange some of the job related information and practices.

    Cons

    Being unappreciated. No pay raises. Management generous to apply pressure to maintain their rating status without
    passing on any recognition whatsoever.

    Advice to ManagementAdvice

    Learn to adequately recognize your valuable employees and adjust your wages to be commensurate with reality.
    Offer training.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Learned a few skills in some areas, but the company and management are horrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Front Office Manager
    Former Employee - Assistant Front Office Manager

    I worked at Diamond Resorts full-time (less than an year)

    Pros

    Can't really think of any good things about my time there other than I learned what not to do to the people I lead and manage.

    Cons

    - Old property. Horribly maintained in the past. Some slight paint upgrades. But really how much makeup can you slap on an old pig?
    - Resort management completely out of touch with reality. All they care about is being sneaky, gossipy, stabbing people in the back, and feeling superior.
    - Benefits are completely disgraceful - 1 week of vacation and 1 week of sick time for a whole year??
    - CEO talks a great game but is so full of himself he can't see how truly crappy many of his properties are
    - No real work/life balance - expect you to only care about the resort.
    - Sales team promises, lies, and probably cheats to get the sale then leaves resort staff to clean up the mess
    - Atrocious turnover, but understandable
    - Local HR unresponsive

    Advice to ManagementAdvice

    Meaning of YES sounds great on paper. Get rid of the lying uncaring resort managers. Pay people better and provide better benefits. Your resort management shouldn't be sexist and rude, causing everyone to awkwardly laugh since no one will do anything about it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    disappointing in the end

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Administrative
    Current Employee - Sales Administrative

    I have been working at Diamond Resorts full-time (more than 5 years)

    Pros

    relaxed working environment even while you multi-task (which is what you have do in admin) and the 'family' you work so many hours with

    Cons

    my personal con is letting work become my life but I took pride in making everything seem smoothly run while I worked very hard in the background. after 6 years of being the only admin for the sales dept, I'm told my position has been eliminated...no notice, no concern. not that I didn't do a great job, just no longer needed

    Advice to ManagementAdvice

    to the management above site level...consider the people who work great together and have a productive site before you come in with your cookie-cutter changes just to find out your changes don't work the same at every location. and maybe a little concern for the employees who have been loyal and hard working

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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