Dick's Sporting Goods Reviews

Updated March 30, 2015
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3.0
1,084 Reviews
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Recommend to a friend
Approve of CEO
Dick's Sporting Goods Chairman and CEO Edward W. Stack
Edward W. Stack
419 Ratings

Pros
  • Only good thing about working here is the employee discount (in 53 reviews)

  • I had flexible hours that allowed me to look after my son (in 43 reviews)

Cons
  • work-life balance hard at times- always was called in on days off (in 20 reviews)

  • POOR internal customer service, poor store to store product selection consistency (in 36 reviews)

More Pros and Cons

Employee Reviews

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  1. I enjoy working here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Colonial Heights, VA
    Current Employee - Cashier in Colonial Heights, VA

    I have been working at Dick's Sporting Goods part-time (less than a year)

    Pros

    - organized
    - clean
    - great environment
    - customers

    Cons

    - being unanswered on the headset when you need something

    Recommends
    Positive Outlook
    Approves of CEO
  2. Freight flow leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Freight Flow Lead in Dublin, CA
    Current Employee - Freight Flow Lead in Dublin, CA

    I have been working at Dick's Sporting Goods

    Pros

    great company to work for until politics get involved. fun, young and fast paced work enviorment

    Cons

    midnight shifts were terrible. communication between upper management was almost non existent

    Recommends
    Positive Outlook
    Approves of CEO
  3. Good job, poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dick's Sporting Goods

    Pros

    This is a company that really cares about the customer and pushes all their employees to provide a great experience.

    Cons

    Poor management seems to be the biggest issue, management and the employees need to be more in sync

    Advice to ManagementAdvice

    Care about your employees as much as your customers

    Recommends
    Positive Outlook
    Approves of CEO
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  5. It was OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Rochester, NY
    Former Employee - Sales Associate in Rochester, NY

    I worked at Dick's Sporting Goods part-time (less than a year)

    Pros

    Nice to work in sporting goods, Fun co-workers, Nice managers.

    Cons

    Very tedious practices, low pay, very strict regulations as far as employee expectations go.

    Advice to ManagementAdvice

    Find other ways of judging value from employees other than scorecard sign up percentage.

    Recommends
    Positive Outlook
    Approves of CEO
  6. Not a bad place to work overall.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Golf Sales Associate in Duluth, MN
    Current Employee - Golf Sales Associate in Duluth, MN

    I have been working at Dick's Sporting Goods

    Pros

    I liked the fun environment and the fact that I got to work with sports equipment, specifically golf clubs. For the most part it was always a very positive environment especially when our head manager was there. He was one of those guys who you took seriously but also enjoyed working for. Pretty decent employee discount and I enjoyed working most of the time.

    Cons

    The store I worked for was very unorganized and I could tell so right from the start when I came in on 3 separate occasions to start my training to find out they had failed to even enter me into the system yet. If you need time off you better request it electronically 4 times and leave multiple paper requests on your bosses' desk months in advance because of going back to how unorganized they were. If they put you on the schedule then you were basically stuck working that shift. It was also a zoo before corporate visits because managers and department leads failed to keep the store at company standards so you would end up staying until 3 am the night before a visit to make up for the simple lack of attention to detail prior. Im not sure if this is all retail stores but working as an associate, basically all we did was reorganize the store. It felt like every single week we got sent a new template on how the section should look and we had to tear the whole thing down and redo it.

    Advice to ManagementAdvice

    When it comes to the "Scorecard program" there needs to be more incentive to customers. Most stores offer a discount the day of when signing up and if the store were to do that, I bet 90% of people would sign up.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. Good Customer Service and Sales Experience

    Former Employee - Golf Sales Associate in Broomfield, CO
    Former Employee - Golf Sales Associate in Broomfield, CO

    I worked at Dick's Sporting Goods part-time (less than a year)

    Pros

    -friendly staff
    -working in the golf department provided good sales experience
    -very customer focused values
    -flexible hours made working manageable with school

    Cons

    -trainings were elementary and rehearsed
    -closing shifts lasted later than ideal, particularly around the holidays

  8. Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier in Richmond, VA
    Former Employee - Sales Associate/Cashier in Richmond, VA

    I worked at Dick's Sporting Goods part-time (more than a year)

    Pros

    The store mangers are great. The other cashiers and floor people were great too. Great people made the job easy and fun even during the busiest days. Working with relatively young managers is different from other retailers, and is much appreciated.

    Cons

    Every retail job has the same cons and DSG is no different. No problems with the company or the workers, it's only the customers who I'd have any complaints about.

    Advice to ManagementAdvice

    Keep up the good work and continue to reward employees that stand out.

    Recommends
    Positive Outlook
    Approves of CEO
  9. Whatever it takes

    Former Employee - Product Development in Pittsburgh, PA
    Former Employee - Product Development in Pittsburgh, PA

    I worked at Dick's Sporting Goods

    Pros

    DKS was a great place to work, constantly challenging themselves to rethink sporting goods retail

    Cons

    no real cons, the company went through explosive growth while I was there

    Recommends
    Positive Outlook
    Approves of CEO
  10. exhausted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dick's Sporting Goods part-time (more than a year)

    Pros

    -good discount
    -great coworkers
    -energetic environment
    Good selection of brands
    Learned a lot about retail since this was my first job
    Flexible for the most part with my school schedule

    Cons

    Management did not communicate; played favorites and did not reprimand bad employees. Unrealistic goals for customer surveys and scorecard/CC sign ups. Not everyone wants their information out there. "customer is always right" policy caused problems. Had to basically beg for a raise. Would not let me change departments after weeks worth of disputes with a fellow coworker; never followed up with promises. Expected too much tasking while being attentive to customers. Burned out for working long weekend shifts after a week of school. Got called in on days that were not on availability. High turn over at my store.

    Advice to ManagementAdvice

    Keep your promises. In simple terms, get your crap together. Communicate.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful

    Tired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dick's Sporting Goods full-time (more than 5 years)

    Pros

    decent pay. Good benefits. Great atmosphere and customer base.

    Cons

    Long weeks on your feet. Outdated technology. Unrealistic expectations with little payroll

    Advice to ManagementAdvice

    cut down the spending on paper and signage and apply it to payroll. Stores cannot execute the large amount of tasks with the small payroll budgets. It's become a taboo subject with upper management and no solution ever seems to be close. Meanwhile, expensive signage is used for 3 months and thrown away. The average store spends hundreds of dollars in paper a week and the newest technology is iPhone 4s that do not work.

    Recommends
    Positive Outlook

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