Dick's Sporting Goods Reviews

Updated March 26, 2015
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2.9
1,079 Reviews
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Dick's Sporting Goods Chairman and CEO Edward W. Stack
Edward W. Stack
414 Ratings

Pros
  • Only good thing about working here is the employee discount (in 53 reviews)

  • I had flexible hours that allowed me to look after my son (in 43 reviews)

Cons
  • work-life balance hard at times- always was called in on days off (in 20 reviews)

  • POOR internal customer service, poor store to store product selection consistency (in 36 reviews)

More Pros and Cons

Employee Reviews

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  1. Good Customer Service and Sales Experience

    Former Employee - Golf Sales Associate in Broomfield, CO
    Former Employee - Golf Sales Associate in Broomfield, CO

    I worked at Dick's Sporting Goods part-time (less than a year)

    Pros

    -friendly staff
    -working in the golf department provided good sales experience
    -very customer focused values
    -flexible hours made working manageable with school

    Cons

    -trainings were elementary and rehearsed
    -closing shifts lasted later than ideal, particularly around the holidays

  2. Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier in Richmond, VA
    Former Employee - Sales Associate/Cashier in Richmond, VA

    I worked at Dick's Sporting Goods part-time (more than a year)

    Pros

    The store mangers are great. The other cashiers and floor people were great too. Great people made the job easy and fun even during the busiest days. Working with relatively young managers is different from other retailers, and is much appreciated.

    Cons

    Every retail job has the same cons and DSG is no different. No problems with the company or the workers, it's only the customers who I'd have any complaints about.

    Advice to ManagementAdvice

    Keep up the good work and continue to reward employees that stand out.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Whatever it takes

    Former Employee - Product Development in Pittsburgh, PA
    Former Employee - Product Development in Pittsburgh, PA

    I worked at Dick's Sporting Goods

    Pros

    DKS was a great place to work, constantly challenging themselves to rethink sporting goods retail

    Cons

    no real cons, the company went through explosive growth while I was there

    Recommends
    Positive Outlook
    Approves of CEO
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  5. exhausted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dick's Sporting Goods part-time (more than a year)

    Pros

    -good discount
    -great coworkers
    -energetic environment
    Good selection of brands
    Learned a lot about retail since this was my first job
    Flexible for the most part with my school schedule

    Cons

    Management did not communicate; played favorites and did not reprimand bad employees. Unrealistic goals for customer surveys and scorecard/CC sign ups. Not everyone wants their information out there. "customer is always right" policy caused problems. Had to basically beg for a raise. Would not let me change departments after weeks worth of disputes with a fellow coworker; never followed up with promises. Expected too much tasking while being attentive to customers. Burned out for working long weekend shifts after a week of school. Got called in on days that were not on availability. High turn over at my store.

    Advice to ManagementAdvice

    Keep your promises. In simple terms, get your crap together. Communicate.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful

    Tired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dick's Sporting Goods full-time (more than 5 years)

    Pros

    decent pay. Good benefits. Great atmosphere and customer base.

    Cons

    Long weeks on your feet. Outdated technology. Unrealistic expectations with little payroll

    Advice to ManagementAdvice

    cut down the spending on paper and signage and apply it to payroll. Stores cannot execute the large amount of tasks with the small payroll budgets. It's become a taboo subject with upper management and no solution ever seems to be close. Meanwhile, expensive signage is used for 3 months and thrown away. The average store spends hundreds of dollars in paper a week and the newest technology is iPhone 4s that do not work.

    Recommends
    Positive Outlook
  7. Sales Support Manager/SMTP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Support Manager/SMTP in Los Angeles, CA
    Current Employee - Sales Support Manager/SMTP in Los Angeles, CA

    I have been working at Dick's Sporting Goods full-time (less than a year)

    Pros

    Great way to get good exposure to the "field". Drive for results, helping familes and your local community sports find what they need. Using this postion to influence and build leaders.

    Cons

    None. Just work hard and smart.

    Advice to ManagementAdvice

    Continue to bridge the gap between the Field and Corp.

    Recommends
    Positive Outlook
    Approves of CEO
  8. Loved my time working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Sports Sales Associate in Laguna Hills, CA
    Former Employee - Team Sports Sales Associate in Laguna Hills, CA

    I worked at Dick's Sporting Goods part-time (more than a year)

    Pros

    Excellent job for having no experience. It will really teach you a lot. I worked here while in college to make some extra money.

    Cons

    No cons I can think of

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO
  9. Footwear Sales Associate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dick's Sporting Goods

    Pros

    Very fun and relaxing. The people make you feel comfortable and at home. Everyone is goal oriented and very willing to get the job done whatever it is.

    Cons

    Gets very busy at times where it might be come very stressful at times and over whelming.

  10. Working here was confusing. The management struggled because it didn't seem like they knew what the company wanted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Running Specialist
    Former Employee - Running Specialist

    I worked at Dick's Sporting Goods part-time (more than a year)

    Pros

    Some free gear, nice managers and employees

    Cons

    Corporate seemed like a mess

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. Not a terrible job, but not particularly enjoyable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier in Nashua, NH
    Current Employee - Sales Associate/Cashier in Nashua, NH

    I have been working at Dick's Sporting Goods part-time (less than a year)

    Pros

    The discount is good, the hours are decent and it is easy to request days off. Almost all of my coworkers are nice and fun to be around.

    Cons

    Management delegates blame better than they delegate tasks. Training is not done properly, there are never enough employees, and company policies tend to leave customers angry (generally at the unfortunate associates). My biggest issue working here is the Rewards card and Credit card programs. As a cashier you are constantly monitored (through statistics gathered by the register) to see if you are getting enough people to sign up for these programs. If customers say no, you are held accountable. Your ability to do other tasks, like ring efficiently and in a pleasant & timely matter don't seem to matter in comparison to the reward card stats.

    Advice to ManagementAdvice

    Hire more employees, train these employees better, give them the tools to excel, delegate tasks, and most importantly, take responsibility for what happens in your store. Blaming associates is easy, but training them and giving them the tools to improve is what will help things run more smoothly.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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