Diebold

www.diebold.com

Diebold Reviews

Updated January 29, 2015
Updated January 29, 2015
274 Reviews
2.6
274 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Diebold President and Chief Executive Officer Andy W. Mattes
Andy W. Mattes
57 Ratings

Review Highlights

Pros
  • Great people to work with and a supportive team environment (in 13 reviews)

  • Very good people in the groups I worked with, and some very motivated ones at that (in 12 reviews)


Cons
  • Upper management wants everyone to be yes sir workers (in 15 reviews)

  • Very long hours, 70 to 80 hour weeks are normal (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great, corporate family culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Diebold

    Pros

    People are incredible , easy access to management, friendly atmosphere? Very laid back environment.

    Cons

    Soloed by business unit, more cross pollination needed.

    Advice to ManagementAdvice

    Force more collaboration across business lines

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Account Performance Coordinator

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Diebold

    Pros

    good people to work with; good benefits

    Cons

    nothing to share right now

  3.  

    I had a great experience working at Diebold

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Technical Manager in Saint Louis, MO
    Former Employee - Account Technical Manager in Saint Louis, MO

    I worked at Diebold full-time (more than 10 years)

    Pros

    Great People to work for

    Cons

    Large Corporation with a lot of changes without employee buy in

    Advice to ManagementAdvice

    Listen to your staff more

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Good job if you want to be treated like a machine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Uniontown, OH
    Former Employee - Customer Service Representative in Uniontown, OH

    I worked at Diebold full-time (more than 3 years)

    Pros

    I worked in the call center for three years. The co-workers were nice, and the job was easy. Since we dealt only with businesses, as opposed to the public, the customers were usually professional and polite. I don't think a customer ever yelled at me. The pay was okay. When I was there, they paid double time and a half if you worked a holiday, which was nice.

    Cons

    All customer service reps come into the company through a call center, and you work a few months for the agency before they hire you in. I think I worked there 8 months before they hired me. They treat their call center employees as warm bodies. Every few months they change the seating chart, even if there are no new employees coming in. Our theory was that they didn't want any of us to get too comfortable. You're not allowed to read anything at your desk except Diebold-related paperwork, even if the phones are slow. They said this was because they had frequent tours and didn't want potential clients seeing us reclined reading books or newspapers. But we weren't even allowed to read books on the weekend! That was torture sometimes. Also, Diebold call center is open 24/7 365 days a year, and it can be really boring if you're scheduled on a holiday. The phones are slow, and you're STILL not allowed to read or eat out on the floor.

    Advice to ManagementAdvice

    Start treating your call center staff as people, and give them reasons to feel like they matter.

    Doesn't Recommend
  6.  

    Not Organized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Diebold

    Pros

    salary decent, benefit decent work load not ethical.

    Cons

    schedule is ridiculous, no time for family life

    Advice to ManagementAdvice

    technicians are the backbone to the company furure

    Neutral Outlook
  7.  

    Going downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Engineer II
    Current Employee - Customer Service Engineer II

    I have been working at Diebold full-time (more than 8 years)

    Pros

    There is lots of overtime for service techs, good benefits, paid vacations and holidays, low turnover in the tech groups.

    Cons

    Employees are expected to schedule life around work, raises and promotions have not happened in years, hiring is at a standstill as employees are leaving/retiring and workload is increasing.

    Advice to ManagementAdvice

    Spend more effort on taking care of your employees, hire more to help avoid employee burnout, which has become a major problem.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    A great place to get a start, very high turnover rate in staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Diebold full-time (more than a year)

    Pros

    Competitive salary/benefits.
    Work from Home Days when onboarded as a full time associate.

    Cons

    Expected to work overtime when salaried (including working through lunches)
    Very high turnover of qualified personnel
    Micromanagement of experienced personnel
    Zero training by senior staff, very sink or swim attitude
    Management by fear : Only hear about bad issues, no positive reinforcement for initiative shown.
    Once you are good at one task, that is pretty much all you will do.
    No service/department interaction.

    Advice to ManagementAdvice

    Explore why there is such a high turnover in certain positions

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Field perspective

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative
    Former Employee - Administrative

    I worked at Diebold

    Pros

    Field managers were a joy to work with. Company will hire from within; however, advancement opportunities are limited or non-existent for administrative staff.

    Cons

    Company appeared to be in a constant state of restructuring, and a big fan of outsourcing positions//departments.Company has not issued raises in over three years. A few H.R. representatives suffered from delusions of grandeur, meaning they were quick to violate an employee's right.

    Advice to ManagementAdvice

    Learn how to communicate with your staff and stop treating company strategy as state secret.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Tough Transition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Diebold full-time (more than 10 years)

    Pros

    Good people that all have passion for success

    Cons

    Going thru a tough transition

    Advice to ManagementAdvice

    Be consistant and do what you say

    Doesn't Recommend
    Positive Outlook
  11.  

    horrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - First Line Service Technician in Houston, TX
    Current Employee - First Line Service Technician in Houston, TX

    I have been working at Diebold

    Pros

    company car, not too many pros

    Cons

    Heavy Workload, No structural training for new hires, no promotions, no structure, Veteran staff don't help new hires, takes forever or admin to order items and put information into system.

    Advice to ManagementAdvice

    Better training methods. More raises. Technicians work hard and deal with a lot of stress. I've only worked for the company for two months and I'm already having second doubts about working this company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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