Diebold
2.9 of 5 216 reviews
www.diebold.com North Canton, OH 5000+ Employees

Diebold Reviews

Updated Jul 1, 2014
All Employees Current Employees Only

2.9 216 reviews

                             

22% Approve of the CEO

Diebold President and Chief Executive Officer Andy W. Mattes

Andy W. Mattes

(32 ratings)

37% of employees recommend this company to a friend
216 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Great great people at the associate level and low level management"
    in 12 reviews
  • "Company vehicle, dont have someone looking over your shoulder at all times"
    in 10 reviews
Cons:
  • "Upper management wants everyone to be yes sir workers"
    in 14 reviews
  • "Very long hours, 70 to 80 hour weeks are normal"
    in 7 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Long term employee

    Sales (Former Employee)

    ProsOpportunity to advance
    Great brand with customers
    Good people working there
    Opportunity to grow into new business around software and services

    ConsChange of management
    Challenged industry (ATM and bank branches)
    Internal systems old
    International sanctions impacted negatively

    Advice to Senior ManagementCulture
    Openness with employees
    Encourage innovation

    Yes, I would recommend this company to a friend

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    customer service engenier

    Anonymous Employee (Current Employee)

    Prossomething different every day of the week

    Consbeing on call for the holidays

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    • Culture & Values
           
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    I truly enjoyed my time at Diebold.

    Administrative Assistant III (Former Employee)
    Beaverton, OR

    ProsI was in the position of Administrative Assistant in the Oregon office and it was great. It had the feel of a small company but the training and benefits of a large organization. I was able to learn about both the sales and service side of the business. If you were fortunate enough to have great managers to work with, as I did, you were able to advance easily and they were invested in your success.

    ConsAs with most places, the Sales teams have better perks and better pay. It seemed as if sales associates frequently made promises to customers without checking with the service teams to see if it was possible to provide agreed upon services. It seemed like the service teams were always feeling under appreciated, underpaid, and just beat down. The morale was not always great among those teams.

    Advice to Senior ManagementPromote more of a collaborative environment between the sales and service teams. Instead of expecting the service teams to meet the demands of sales, work with them prior to making the deals to ensure that the customer has the best experience possible. Show appreciation to the service teams in an effort to boost morale.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Positive changes taking hold

    Anonymous Employee (Current Employee)
    Canton, OH

    ProsOpportunity to be part of a tunraround; company is back on the right track and early results are good. The new culture being instilled with casual dress, flexible work remote options, etc. are very positive changes and make company feel more like the techy/progressive

    ConsThe old-line employees that are still around and complaining constantly because they just don't get it.

    Advice to Senior ManagementStay the course and keep the positive changes coming.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    • No Opinion of CEO

     

    Lots of dealing with past mistakes.

    Software Engineer (Current Employee)

    ProsThe people are great to work with, and as long as you are responsible they keep you busy with meaningful work. There is no shortage of learning opportunities and you will gain much in the way of transferable skills.

    ConsThere are a lot instances where the workers are stuck supporting garbage software or products because someone in the past accepted shoddy work from a supplier. The amount of work expected our of the engineering department is borderline unrealistic as a result of higher ups pandering to clients and allowing them unrealistic demands.

    Advice to Senior ManagementPush customers to upgrade to Windows 7 and drop XP support. It will significantly lighten the workload and allow for time to do things right. A lot of the time, the fixes applied to issues that arise are "band-aids" and have adverse effects because fixing it right takes too much time.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    It has its ups and downs.

    Customer Service (Current Employee)
    North Canton, OH

    ProsCompetitive salaries, some chance for growth and promotion. Management says they have a plan to turn everything around, so maybe things will get better.

    ConsFrequent layoffs and restructuring make for an unstable, worrisome work environment. Lots of talent has left - some were pushed out and others ran for the hills.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Great to place to work as company is on a good path to win back old strength

    Business Planning (Current Employee)
    Canton, OH

    ProsGreat people, highly committed associates. Company has started a comprehensive transformation program that shows traction and will make Diebold a better place to work. New management is tackling issues that were ignored for a long time. Culture is changing what is very positive (new dress code in Ohio: Jeans!), communication significantly improved.

    Compensation: adequate pay; just recently introduced Employee Stock Purchase Program, what is very attractive

    ConsCompany has had difficult years and is now in the midst of a multi-year transformation, therefore be prepared for lots of change.

    Advice to Senior ManagementContinue the current path and don't stop listening to the associates

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Customer Service Engineer

    Anonymous Employee (Former Employee)

    ProsNo supervision while out in the field. All work is done at your pace.

    Consarriving to each site on time while taking public transportation.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    • Disapproves of CEO

     

    Double Standard of Management

    Dispatcher, Event Monitoring (Current Employee)
    Uniontown, OH

    ProsDecent salary for the work you do.

    ConsNew management and how they're trying to make Diebold the next "former life" company.

    Advice to Senior ManagementWhen you announce how you want to save $50.00 per day, stop flying in from out of town each week and move to where your job is. Also, stop trying to turn Diebold EMC into the next "former life" company by hiring all former executives to key positions. Place more of an emphasis on a working and winning model you already have. Gather more employee input. Possibly a focus group.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Take a hard look at other opportunities first before deciding on Diebold.

    Service Performance Manager (Current Employee)

    Pros401k with some matching. Many good people to work with. Bonus plan if company hits global financial targets.

    ConsPay increases have been eliminated forever (or at least until another CEO is hired). If you take a position at Diebold, shoot for the maximum dollar amount. No where to advance within the company. Virtually no admin or HR support staff. Empty field offices. Lots of Chiefs (and VP's)...not enough Indians. Silos. A plethora of theoretical management at the senior levels but very few tactical managers. Bonuses only based on the corporation as a whole - no individual or team based bonuses. Sales staff is nonexistent. No plan to grow the company. Only caters to the national customer and does seem to care about the small accounts (with the highest profit).

    Advice to Senior ManagementSpend some time in the field. Get out of your office and get closer to the action in the field. Hire less managers and hire more boots on the ground.

    – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Diebold reviews and ratings — including employee satisfaction and approval rating for Diebold CEO Andy W. Mattes. All 216 reviews posted anonymously by Diebold employees.