Diebold Reviews

Updated August 29, 2015
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2.7
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Recommend to a friend
Approve of CEO
Diebold President and Chief Executive Officer Andy W. Mattes
Andy W. Mattes
83 Ratings

Pros
  • Worked with some other great people (in 13 reviews)

  • Good people to work with who all had a common goal (in 12 reviews)

Cons
  • Upper management wants everyone to be yes sir workers (in 15 reviews)

  • Very long hours, 70 to 80 hour weeks are normal (in 8 reviews)

More Pros and Cons

336 Employee Reviews

Sort: Popular Rating Date
  1. Great Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Diebold full-time

    Pros

    Decent pay and great people to work with. Ok benefits and pay

    Cons

    GPS in vehicles and some managers micro manage

    Advice to Management

    Understand who makes the company money and pay them well!


  2. Too many changes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Installation Technician in Annapolis, MD
    Current Employee - Installation Technician in Annapolis, MD
    Recommends
    Neutral Outlook

    I have been working at Diebold full-time (More than 3 years)

    Pros

    Easy Job to learn if your a hard worker.

    Cons

    GPS trackers in the trucks monitoring your every move. No yearly raises and low salaries.

    Advice to Management

    Trust your employees and find ways to eliminate the workers you don't want by punishing the rest of us.


  3. Good place to start a carreer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Solutions Engineer in Glenville, PA
    Current Employee - Implementation Solutions Engineer in Glenville, PA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Diebold full-time (More than 3 years)

    Pros

    Many different technologies to work on. Company has lots of training available.

    Cons

    Pay is stagnant what you get when hired is what you will still be making 5 years later.

    Advice to Management

    Invest in your employees and reciprocate the devotion and commitment they make for you.


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  5. Being a remote Tech really takes tanacity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSEII in Phoenix, AZ
    Former Employee - CSEII in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Diebold (More than 3 years)

    Pros

    Company Truck, Laptop, Cell Phone, Lots of formal training on most products. Work from home and not micromanaged. Abundant overtime.

    Cons

    Being a remote tech in Northern Arizona was tough. Often out on my last call that was 3-5 hours from home. Managers stopped paying for motels. Didn't care about safety of it's very tired techs.

    Advice to Management

    It's much cheaper to rehire ex employees that want to come back than to hire a new person and send them to months of formal training. Especially when that employee left with HR's blessing to "rehire"


  6. System Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Diebold full-time

    Pros

    Some of the best people supporting old technology software

    Cons

    Management form other industries that don't know ATM's

    Advice to Management

    Reward the people in the field with bonuses


  7. Support Function (Finance, IT, HR)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Canton, OH
    Former Employee - Anonymous Employee in Canton, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great leadership in certain areas of the organization.

    Cons

    Struggling to align to new visit ion and direction given competitive pressures.

    Advice to Management

    Listen to your team members and leadership that have stuck with the company during is ups and downs.


  8. Good but Too long and hard to get more employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ATM Hardware Technician
    Current Employee - ATM Hardware Technician
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Diebold full-time (More than 3 years)

    Pros

    Company vehicle, Expense credit card, great training program. Management depends on the manager. Current one is great

    Cons

    In the middle of changing how things work in the field. No raises. Forced Overtime.

    Advice to Management

    Get more employees to keep overtime down. Don't set up policies to make 1st line techs unnecessary.


  9. Helpful (1)

    Diebold Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Diebold full-time (More than 3 years)

    Pros

    Big company means job security. Paid training, company car, computer and smartphone. Full benefits package available.

    Cons

    Low starting pay, under staffing, long hours that are created by an 'on-call' system that is never mentioned in interviews. Be advised- YOU WILL BE ON CALL. No pay increases or promotions. No advancement from within- they hire outside people, they don't move anyone up. Upper management that seems to pay more attention to stock holders than employees. Very dangerous job done with lots of lip service to safety but very little actual safety, or concern for safety at the local level. Local manager is nowhere to be found. No job feedback, no coaching, mentoring, or otherwise. Any growth or training will be on your own through company websites. Anything else you'll have to beg, plea or threaten to get. If you do see management it is for a negative event, not a positive one.

    Advice to Management

    You're company is made of EMPLOYEES and you are ignoring them. PAY the employees who work hard what they truly deserve, get rid of the slackers. To go years without even a cost-of-living increase is inexcusable, especially considering the cost of health care continues to increase every year. Pay more attention to your employees and the stock will take care of itself. There is a reason the turnover rate is so unbelievably high. And finally SAFETY!!! None of us wants to get killed doing our job. You make it very easy for this to happen, and you leave it to the employees to figure it out.


  10. Lots of potential, Lots of tunover

    Former Employee - Anonymous Employee in Canton, OH
    Former Employee - Anonymous Employee in Canton, OH

    I worked at Diebold part-time (Less than a year)

    Pros

    Unlimited growth opportunities. Work Campus.

    Cons

    Constant change of co-workers and management. Can't seem to find a direction or solid leadership.

    Advice to Management

    Make a decision and lead from the top down.


  11. Helpful (1)

    Worst place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Service Tech in Irvine, CA
    Former Employee - Senior Service Tech in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I really cant think of any, The Co. is about bottom line and how you can do that for them.

    Cons

    When you read the tile Wonderful place to work! Really.. this is a fake review if you look at all the review sites the same review is posed. on each one. . SO UNREALISTIC just like the company it self. This at one time was a great company to work for, it was a career you could raise a family with and enjoy your work. Then 2008. Then a new CEO. They created Diebold 2.0 which included massive layoffs. People who worked for the CO and were dedicated let go. the layoffs continued for years, then when it came to getting rid of the Vet. Techs in the field, they did background checks, DMV checks, anything they could find to get rid of the high earners. Then came the early retirement which worked, Most of the guys who had been around for years were seeing the writing on the wall and took the package which was about 5 months of pay and some other little tokens to get them out. Then they went after any management. SO they created Doebold 2.0 with fresh faces who have no idea of what the Co. had looked like before they arrived to the CO So, we come to the new face of Diebold, The Co who does not care about the employee or the Customer. unless they are dropping a cool million on there laps. There is NO loyalty, NO ethics. As an employee you will not get a raise, credit for anything and expected to work long hours .You will be told at least once a day so you don't forget, IF YOU DONT DO IT YOU WILL BE FIRED, But they are looking for that young starving guy out there who is willing to do anything for a paycheck. If that's you!! good luck..

    Advice to Management

    Use tis as a stepping stone to real employment.



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