Diebold Reviews

Updated September 18, 2014
Updated September 18, 2014
235 Reviews
2.7
235 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Diebold President and Chief Executive Officer Andy W. Mattes
Andy W. Mattes
39 Ratings

Review Highlights

Pros
  • Great great people at the associate level and low level management (in 12 reviews)

  • Company vehicle, dont have someone looking over your shoulder at all times (in 10 reviews)


Cons
  • Upper management wants everyone to be yes sir workers (in 14 reviews)

  • Very long hours, 70 to 80 hour weeks are normal (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A fantastic place to work when at work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Engineer III  in  Atlanta, GA
    Former Employee - Customer Service Engineer III in Atlanta, GA

    I worked at Diebold full-time for more than 5 years

    Pros

    Great hours of operation, good learning experience and great benefits and compensation.

    Cons

    Insensitive managers to employees.facing crisis and hardship

    Advice to ManagementAdvice

    Be more sensitive to the employees when they're facing crisis.

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    Installation and service for electronics products

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Installer and Service Tec  in  Tamarac, FL
    Former Employee - Senior Installer and Service Tec in Tamarac, FL

    I worked at Diebold full-time for more than 10 years

    Pros

    allways paid on time, (or early) in the past had GREAT training classes with real field issues.

    Cons

    company now only wants to take care of SHORT TERM business , cut all cost that does not bring this months $$ up, does not matter if it will hurt customers in the long term.

    Advice to ManagementAdvice

    Go back to Field EMPLOYEES matter, as they and the ones customers see every day, also go back to salesmen that talks face to face with customer, NO Long term CUSTOMER wants to buy equipment and services via email and phone calls. Also when upper management should never tell Employees as a group that they do not matter and that they can be replaced with younger, lower cost persons.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Going downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  North Canton, OH
    Current Employee - Analyst in North Canton, OH

    I have been working at Diebold full-time for more than 10 years

    Pros

    My first ten years at the company, I learned a lot and was promoted frequently.
    I was able to work on multiple cross-functional, inter-department projects both in the US and Europe which was both educational and fun.
    I was able to change jobs within the company several times to gain new skills/experiences and work with many people.

    Cons

    Diebold doesn't support their employees like they used to. We are all just numbers now.
    Company expects more work for less pay every year. People leave and are not replaced so work is "absorbed" but there are no raises and benefits keep being eliminated.
    Communication from management is almost non-existent. You never know what you are supposed to be doing or how your goals fit into the big picture.
    Goals are changed monthly--no exaggeration. The company doesn't seem to know which way they want to go. Therefore goals are unachievable.
    There is no feedback from management about how you are doing--only panic attacks when a customer calls to complain about something. Reviews are so infrequent, I can't remember the last time I had one.
    Overall morale is very low. Not a happy place to work anymore.

    Advice to ManagementAdvice

    Choose a direction, communicate clearly what the goals are and stick with it for more than a month. Treat your employees with respect and ask for their input. You will be amazed at how company performance improves when your employees feel valued.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Bad HR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Diebold

    Pros

    Nice lunch room
    I had really nice managers
    Great environment to learn
    Coworkers were easy to work with and were ready to teach

    Cons

    Sometimes you feel like a cog
    Work rarely is recognized if its good but always if its bad
    HR is very very poor, little to no help. And the few good hr reps they had left soon after for better companies

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    A great company but lack of good leadership

    Former Employee - Engineer  in  Canton, OH
    Former Employee - Engineer in Canton, OH

    I worked at Diebold as a contractor for more than a year

    Pros

    Good pay and good people

    Cons

    Lots of middle managers really do not have technical and people skills.

    Doesn't Recommend
    Negative Outlook
  7.  

    In years past, it was a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  North Canton, OH
    Former Employee - Anonymous Employee in North Canton, OH

    I worked at Diebold full-time for more than 10 years

    Pros

    The employees are great to work with around the world.

    Cons

    Since the company kicked God out, it has gone way downhill. There is just a lot of chaos inside the HQ facility.

    Advice to ManagementAdvice

    With God, all things are possible. Without Him, you can see what happens.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Decent place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Diebold full-time

    Pros

    positive outlook - bonus program - tuition reimbursement - genuine workmates - successful CEO

    Cons

    Can't get worse - drab work environment - boring - everyone has seemed to give up and the drive is gone.

    Advice to ManagementAdvice

    Coach your team - drive growth - foster collaboration and promote growth potential by providing input to associates that is conducive to an environment that fosters opportunity.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    25 Plus years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Performance Manager
    Current Employee - Service Performance Manager

    I have been working at Diebold full-time for more than 10 years

    Pros

    Benefits are good. Pay is in line with similar work. Most employees are very quality people.
    Training is top notch. There are many opportunities for advancement as long as you are willing to re-locate.

    Cons

    Micro-management, Focused on major markets. Upper management losing contact with field. Loss of emphasis on customer service in-lieu of profitability.

    Advice to ManagementAdvice

    Learn more about how the field organizations actually work. Cookie cutter decisions will not work for all areas.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    As management changes so does the experence.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support  in  Canton, OH
    Current Employee - Technical Support in Canton, OH

    I have been working at Diebold full-time for more than 10 years

    Pros

    Presently I can not find any

    Cons

    Anytime upper management changes there are layoffs and the older you are and the higher your salry the more you are at risk.

    Advice to ManagementAdvice

    Get your head out of your bosses #*^%$ and tell the truth even if it is not what they want to hear. This company has way to many yes men.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Leaving to find better opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director Engineering  in  North Canton, OH
    Current Employee - Director Engineering in North Canton, OH

    I have been working at Diebold full-time for more than 10 years

    Pros

    people, work environment, work was fun

    Cons

    COO and CTO are from Delphi and took control and made great strides for themselves, but have damaged the company beyond repair. Other top management lost their job, but these 2 kept theirs and have more power now. now that there is a new CEO, they are seeing that they are responsible for the past poor performance and soon will be out. Also HR is incompetent and has no clue what is going on, very sad.

    Advice to ManagementAdvice

    you soon will get what you have been dishing out for years, too bad you have ruined a great company. sad to see them rewarded for ruining a great company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Worked for Diebold? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.