Diggers Hotline Reviews
Pros – Company works hard to accommodate employee scheduling needs
Cons – If you are called into a team leaders office it will be for negative feedback
Advice to Senior Management – Celebrate success
Pros – This place is always pretty flexible with time off. They're pretty flixible in terms of what shift you wish to work.
Cons – This company likes to hire for seasonal call center positions, but regardless of how good - or how poor - your customer service skills may be, your future will always be uncertain here unless you fall into one of the various cliques in this place, or if you happen to get chummy with somebody who is in a leadership position.
There are some people working there who really should have no business working in a customer service related position. When I was employed there, it wasn't uncommon for certain people to take on rude, irritated, or condescending tones with callers. The coaches included.
At times I honestly felt like I was in a high school study hall. Things got rather noisy at times with the loud and obnoxious conversations which constantly went on. People would throw things at co-workers who were dealing with callers on the phone simply because they thought it would be funny to try and distract them. If you were the type of person who simply goes to work and performs to the best of their ability while sometimes engaging in a bit of quiet conversation with your neighbors during downtimes, you'd sometimes be insulted and ostracised. That's probably why I didn't last there. But yet, the afforementioned obnoxious and rude employees there all belonged to the same cliques, and had been working there for quite some time.
Advice to Senior Management – Wake up and take a look at some of the behavior going on within the call center. REALLY listen to how some people speak to callers. Also, though there's nothing wrong with making some new friends, many people generally don't want a second family when they go to work. They just want to do their jobs. Why is that so wrong?
No, I would not recommend this company to a friend
Pros – very good benefit package for full time employees
Cons – pay, not for profit company
Advice to Senior Management – praise your employees