Digital FCU Reviews

Updated February 27, 2015
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3.5
32 Reviews
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James Regan
20 Ratings

Employee Reviews

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  1. Great company to work for, room for advancement, great benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative in Nashua, NH
    Current Employee - Member Service Representative in Nashua, NH

    I have been working at Digital FCU part-time

    Pros

    Great pay, great benefits, a lot of vacation time, flexible hours, room for advancement

    Cons

    Sometimes long days, rude customers, tough policies to enforce

    Recommends
    Positive Outlook
    Approves of CEO
  2. awesome company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consumer Loan Specialist in Marlborough, MA
    Former Employee - Consumer Loan Specialist in Marlborough, MA

    I worked at Digital FCU

    Pros

    DCU is one of the best places to work because it makes banking fun and feels like home

    Cons

    The hours are tedious and pay isn't so great

    Recommends
    Positive Outlook
    Approves of CEO
  3. Great Company with awesome benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Branch Manager
    Former Employee - Assistant Branch Manager

    I worked at Digital FCU full-time (more than 5 years)

    Pros

    Great training tools available, lots of advancement opportunities, great pay and benefits

    Cons

    None that come to mind

    Recommends
    Positive Outlook
    Approves of CEO
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  5. Great employees, terrible management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Digital FCU full-time (more than a year)

    Pros

    Gym, subsidized cafeteria, game room

    Cons

    Overworked. Mandatory overtime. Lowest pay in the industry. If's like being back in high school again. If a manager does not like you, you'll never get promoted. They'll lie to you repeatedly until you get frustrated and quit or they'll just give you the cold shoulder and stop talking to you and hope you leave.

    Advice to ManagementAdvice

    Puerile management. Low level of education among management. If they went to college, they may have an associates or a BA from a state school. Lots of nepotism.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. Great Company-Don't Make the Mistake of Leaving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Information Center Specialist in Marlborough, MA
    Former Employee - Information Center Specialist in Marlborough, MA

    I worked at Digital FCU full-time (more than 3 years)

    Pros

    Great work environment, great dynamic among employees. Awesome benefits. Lot's of pros working for DCU. Great management team.

    Cons

    Low pay compared to other banks/credit unions in the area

    Recommends
    Positive Outlook
    Approves of CEO
  7. Managers can make or break your experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Digital FCU part-time (more than 3 years)

    Pros

    Good company overall. Overall great culture for the staff in the headquarters. Members do come first. Good managers and a good environment make it a great place to work, if you have good management that are concerned with their employees.

    Cons

    Management can be helpful or harmful. No uniformity among managers. Headquarters staff tend to trivialize small situations and seek to point out mistakes to management than to seek to avoid them. Good managers take each problem individually, but the headquarters staff has too much time on their hands pointing fingers at the front line staff and should focus more on being accurate and precise themselves. Bad managers can change the overall attitude of the staff.

    Advice to ManagementAdvice

    Please stop promoting people based on how long they have been there. Sometimes the best advice is to seek out the most qualified people or the person with the drive to do the job. While being at the job a long time is a plus... most of the long timers seem to lose their drive, but can bank on the fact that their job time will almost guarantee them a position.

    There are great managers out there. You may know who they are. Please elevate these people and ask for their input. Good employees are dissatisfied and leave because they feel that some people have a better leg up than others simply because of small menial things. Look at the people with drive and a genuine positive attitude. And never rest on our laurels. There can always be improvement and things can always change.

    Like my title says, Management can make or break this company and can hinder growth. As agents of DCU, they have a profound influence on staff productivity, member service, and the overall culture that they control.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. Great benefits, low salaries.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager in Marlborough, MA
    Current Employee - Assistant Branch Manager in Marlborough, MA

    I have been working at Digital FCU full-time (more than 3 years)

    Pros

    Flexible schedule when needed, great work environment, products are easy to care about, benefits are great, starts w/ 3 week vacation, after 1 year tuition reimbursement, employment policies exceed employment laws to benefit the employees, advancement opportunities are good for those who qualify, possible 10% salary bonus every year

    Cons

    Pay is below average, especially considering how large a credit union they are, education costs have gone up but reimbursement has not. I went form paying $10 out of pocket to $150 per class.

    Advice to ManagementAdvice

    Learn the position of those below you. In branch managers should know how to be a head teller when needed. HR - look into payimg employees more

    Recommends
    Neutral Outlook
    Approves of CEO
  9. Good work environment, but minimum room for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Information Center Specialist in Marlborough, MA
    Current Employee - Information Center Specialist in Marlborough, MA

    I have been working at Digital FCU full-time (more than 3 years)

    Pros

    Excellent benefits great work environment

    Cons

    Low pay, lack of effective management that encourages micro management of staff. Very unprofessional environment at times.

    Advice to ManagementAdvice

    Be more involved with staff.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. Good company but terrible pay and some of the managers are absolute idiots that don't know how to do their job properly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Digital FCU full-time (more than 5 years)

    Pros

    The people for the most part were great to work with. The benefits are good and they do a lot of activities for the employees, although I'd rather see more money in my paycheck.

    Cons

    Poor pay. Some managers and "team" leaders don't know what they're doing and it effects you when it comes to your review. How do you know if you're doing something wrong if your idiot supervisor doesn't tell you? You find out when it shows up on your review which directly effects your raise?

    Advice to ManagementAdvice

    Get rid of the morons, and you know who they are, and listen to the people who actually do the work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. Overworked and a place where Management doesn't care!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collector in Marlborough, MA
    Current Employee - Collector in Marlborough, MA

    I have been working at Digital FCU full-time (more than a year)

    Pros

    They have great benefits and fun incentives for their employees
    Great company benefits -
    Fun Annual Outing
    Free Food
    Game Room
    Gym

    Cons

    Low salary compared to other credit unions and banks, under staffed departments.
    Promotions based on management liking you and not based on skill or knowledge.
    Scheduling Conflicts
    Not much growth potential
    Hours are not good for family life and difficult to get time off at times. Bonuses are far few and between. Constant turnover due to low wages.
    Senior management is overpaid, while the employees doing all the work are underpaid.

    Advice to ManagementAdvice

    Improve pay across the board
    Pay your employees more money and forget about the perks
    Listen to your employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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