Digital Insight

www.digitalinsight.com
Employer Engaged

Digital Insight Reviews

Updated March 3, 2015
Updated March 3, 2015
42 Reviews
3.1
42 Reviews
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Approve of CEO
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Jeff Hughes
11 Ratings

Employee Reviews

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  1.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Experience Design in Redwood City, CA
    Current Employee - Experience Design in Redwood City, CA

    I have been working at Digital Insight full-time (more than 3 years)

    Pros

    - Awesome people to work with
    - Allows for a good work-life balance which is very important.
    - No crazy work hours like startups or other places I have worked with
    - Lot of domain expertise for you to learn new things quickly
    - Opportunities to work in different product areas
    - Startup like environment but yet has benefits of a big company so you get best of both worlds.
    - Cool location with great amenities

    Cons

    - With NCR taking over, compensation has been affected. Would love to have seen the same #'s like before.
    - Some of the on-boarding processes are tedious or absent. Needs to have proper processes in place. Esp at team levels.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good Company To work for given it has gone through several owners in the past few year.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Specialist in Los Angeles, CA
    Current Employee - Business Specialist in Los Angeles, CA

    I have been working at Digital Insight full-time (more than 10 years)

    Pros

    Good Company to work for.
    Great people for the most part.
    Growth potential is there.

    Cons

    A few old timers really need to go and take their out of date thinking style with them.
    NCR, let go some of the brains behind the operations due to the some of the old timer's recommendation. That is why some of the old timers NEED to go.
    Nasty internal politics.
    Unfair salary across the board.

    Advice to ManagementAdvice

    Don't get rid of the people who've been there for several years and know everything about everything simply because at some point you disagreed with their point of view on something non related. Don't abuse your power and push people out just because you can. Off course these comments are directed to some of the old time Digital Insight Managers who have been there for over 7 years.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Depends on your manager, Digital Insight can be either very cruel or decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Data Analyst in Redwood City, CA
    Former Employee - Senior Business Data Analyst in Redwood City, CA

    I worked at Digital Insight full-time (more than 10 years)

    Pros

    Some nice people but they getting harder to find as constant layoffs create a tense environment
    Linux and Java Environment
    Fancy Redwood city office
    Free bagels at the Redwood city office.

    Cons

    The good people are flying out the door
    For the last 10 years we have had layoff's just about every quarter to keep people
    on their toes and to report lower costs. Hard working people get the ax constantly.
    Nepotism in the India office
    As other people mentioned the politics put some bad people in power who make bad decisions

    Advice to ManagementAdvice

    The banking community needs you
    Listen to the nice people for a change
    Reward success not not politics
    Restore trust, that is single most important thing that needs to be done.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Good place to work. Love my job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Digital Insight full-time (more than 5 years)

    Pros

    The people by far are one of the best things about this place. Even through 2 acquisitions in less than 24 months, there are still a lot of great people!

    Cons

    As prior comments were made, getting information, assistance and support from Technical Support or Product is a challenge. It is getting better but still a long ways to go.

    Advice to ManagementAdvice

    Start hiring Tech Support resources for East coast offices. When hiring resources put a premium on having Financial Institution industry domain knowledge. We lose credibility often when it is clear that we have resources that don't understand our customer's business.

    No opinion of CEO
  6. 1 person found this helpful  

    Future unknown

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Digital Insight full-time (more than 3 years)

    Pros

    Smart and friendly staff. Flexible environment. Good compensation. Desire to "do right" by employee. Did its best to maintain "great place to work" type status after company was sold three times in one year.

    Cons

    Lots of uncertainty and unknowns since acquisition by NCR around benefits, jobs, etc. Need better career paths for employees.

    Advice to ManagementAdvice

    Stay true to your Silicon Valley roots to retain staff and recruit new staff.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 4 people found this helpful  

    Nice Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Norcross, GA
    Former Employee - Project Manager in Norcross, GA

    I worked at Digital Insight full-time (more than 8 years)

    Pros

    The best thing about working for Digital Insight is the people. My peers were smart, hardworking and talented. The environment is very laid back. The benefits are comparable to other companies in the industry, which is a good thing. They also let you work remotely, which is a huge plus.

    Cons

    One of my main challenges was getting technical or product assistance when needed. The departments don't exactly work well together. While it's a challenge it can be done.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Not A Great Place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Data Center Technician in Westlake Village, CA
    Former Contractor - Data Center Technician in Westlake Village, CA

    I worked at Digital Insight as a contractor (more than a year)

    Pros

    Located in a very beautiful area and members of other departments were very nice.

    Cons

    Very low level management and below average compensation. Company culture towards Data Center Technicians is horrible. Job value is next to zero within company structure. Management says one thing but does another. Management is not up front and honest in reference to job performance. Initial culture was great but declined on a continuous stream. Other team members seem content with low pay and no chance of advancement.

    Advice to ManagementAdvice

    Establish relationship with your team and pay team members their market worth!!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Toxic work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Redwood City, CA
    Former Employee - Anonymous Employee in Redwood City, CA

    I worked at Digital Insight full-time

    Pros

    Beautiful new office space in Redwood City. A few genuinely nice people, if you can manage to identify them. Free food on Wednesdays.

    Cons

    Toxic work environment. Experienced, hardworking employees cannot survive and move up here. Important people are leaving every other week. You need to play the office politics game. No accountability for responsible parties when things go south. Groups don't talk to each other. There's a lot of tribal knowledge, and good luck getting answers when you need them. Management plays favorites. People will backstab you, and it's difficult to know who will do it until it's too late. Reporting these incidents to your management chain or to HR will not help you. Management only cares about getting out of Intuit, and handling personnel issues is nowhere on their radar. Bullying happens at all levels. The standard response to, "I need to talk to someone for answers," is to immediately escalate to Program Management. Shouldn't you try to talk and reason with people before you call in the big guns? Answer e-mails immediately to avoid uncomfortable visits from powerful people. When the workload gets crazy, you can forget about work/life balance.

    Advice to ManagementAdvice

    Start caring about the employees. They are, after all, doing the work. Actually listen and act on personnel issues. Miserable people don't put forth their best product. People generally don't respond positively to bullying.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    A sinking ship right now due to two company sales in 4 months

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA

    I have been working at Digital Insight full-time (more than 3 years)

    Pros

    Great work life balance, great pay, super nice people, very nice office and campus

    Cons

    No equity/stock, still connected to Intuit and trying to integrate with NCR. Leadership is nowhere to be found or just don't care. The focus seems to be on only operations (getting out of Intuit) and not much product development going on. Would be nice to see a product roadmap that makes sense and have strong leaders in place.

    Advice to ManagementAdvice

    Please provide manager training and get leaders who care in place. Take a good look at your managers, directors, and VPs and make sure they are well liked and effective. And please give them more support and training.

    Great employees are leaving, you should make steps to prevent any more from doing so.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Overall, I love my job--Great people to work with, positive atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service and Support in Westlake Village, CA
    Current Employee - Service and Support in Westlake Village, CA

    I have been working at Digital Insight full-time (more than a year)

    Pros

    I have loved working for this company. For those who wish to excel, there are opportunities and support from management, if you know who to ask.

    When I started here, training was difficult and it took about 6 months to be fully up-to-speed, but now it has been streamlined, so the expected time frame to be fully functional is about 2 months.

    Under Inuit, we had a great company vibe of "bring your whole self to work", which is so encouraging, and after NCR's acquisition, we continue to have monthly socials, and a competitive benefits package. The upper management is really great and gives credit where credit is due.

    I have found that it is easy to excel here, if you have the drive.

    Dress is casual, which I appreciate because I prefer to be rated by the quality of my work, and can feel comfortable for what can sometimes be long workdays.

    The team is cooperative with management, and management listens to the pain points of their team members, with everyone participating in a Voice of Employee program each year.

    Management has an open-door policy, and is there to vent to about work-related issues (and in the worst of circumstances, is understanding to personal stresses).

    Cons

    The quality and amount of things you can accomplish here can sometimes depend on the manager you get assigned to. Some are go-getters and really help out with everything you could ask for, coaching you when needed, and are there for you when you are ready to move up. However, other managers are not as efficient and are more laid back. On the one hand, this seems to work for some employees that have the same mind frame, but personally, I have a high performance mindset, and have trouble getting things done. I have found that I have to go to another team's manager most of the time if something is important.

    It is sometimes hard to pin down answers to product questions you may have, as they tend to not always be consistent from specialists, but the company is ever-focused on innovation, growth, and overall improvement. I have watched as each center goal that has been proposed has been accomplished.

    It is difficult to get time off without requesting it at least a few months in advance--some people request off up to a year in advance, otherwise it may be hard to get your birthday off!

    Advice to ManagementAdvice

    Keep doing what you're doing. One at a time, I am seeing each metric improve. Great job!

    Recommends
    Positive Outlook
    No opinion of CEO

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