Digital River Reviews

Updated February 26, 2015
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  • Minnetonka, MN
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3.2
31 Reviews
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Digital River CEO Dave Dobson
Dave Dobson
11 Ratings

31 Employee Reviews

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  1. Fundamental changes are happening at Digital River, I believe for the better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Engineer in Minnetonka, MN
    Former Employee - Sales Engineer in Minnetonka, MN

    I worked at Digital River full-time (less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Collaborative environment, Great benefits, very smart people working here.

    Cons

    Went through a rigorous interview process only to be laid off seven months later. Need to build the feeling of trust within the organization.

    Advice to Management

    Get through the ranks and listen to what some of the more tenured people have to say.

  2. Good fast-paced company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer in Minnetonka, MN
    Former Employee - Systems Engineer in Minnetonka, MN

    I worked at Digital River full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good work environment with friendly people. An IT driven company which tends to stay on the leading edge of technology. Lots of opportunity to work with new and evolving technologies focused on meeting the needs of consistently shifting and challenging customer driven projects.

    Cons

    Priorities often change. Projects may be introduced and then quickly shift to something entirely different or be eliminated altogether. Work landscape doesn't always provide consistency and project direction is not always clear.

    Advice to Management

    Solicit feedback from your direct reports more frequently. Listen to their feedback and use it in discussions with executive management. Don't just jump on the wagon of what you read in the latest issue of Business Weekly.

  3. Helpful (3)

    Disorganized and Uneven; Poor Management; Old Boys' Network

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Minnetonka, MN
    Former Employee - Account Manager in Minnetonka, MN

    I worked at Digital River full-time (more than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Ecommerce is, in general, an interesting and growing field. I appreciated the opportunity to work with colleagues and clients from around the globe.

    Cons

    Management is VERY detached from day-to-day realities. In my last 2 years there, they were constantly talking about "the new DR" and saying how much had changed. I worked there 9 years and very little had changed. I realize that this is a common complaint but I do believe that DR is worse than most in this regard.

    There is a lot of conflict between different departments, and they cooperate only grudgingly. This is especially true of DR proper vs the companies it has acquired. There's a lot of resentment. This also means that people are unwilling to assist with anything unless they clearly benefit. It's also really difficult to advance in other parts of the company; you get locked in to your particular division and that's the only ladder for you to climb.

    I don't know if this is still the case, but for many years managers were required to "stack rank" their direct reports; they had to rank them from best to worst. This is a bummer if your team is competent-- someone has to end up on the bottom. It's also a bummer if a team is largely incompetent-- someone still has to be the "best." It establishes a messed-up competitiveness between team members. Yuck.

    Advice to Management

    I'm curious to see what this private equity deal leads to. I hope it results in some major housecleaning, especially at the executive level.

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  5. Helpful (1)

    Good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Web Developer in Minnetonka, MN
    Former Employee - Web Developer in Minnetonka, MN

    I worked at Digital River full-time (more than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    There are a lot of great people employed at Digital River. I made a lot of friends and life-long connections. Digital River is face paced and you will learn a lot. There are pretty good company events/perks (though it was declining rapidly). It is a pretty laid back environment. The facility is really nice.

    Cons

    A lot of old-school developers still employed that have dismal coding practices.
    A lot of political BS
    Not a lot of advancement opportunities
    Very little incentive as far as raises, bonuses, etc.

    Advice to Management

    I think the company needs an overhaul with leadership, strategy, etc. The products need an overhaul with fresh new technologies and clean code. The leadership hierarchy is way too deep, there are too many levels causing bottle necks in decision making.

  6. Great place to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Minnetonka, MN
    Current Employee - Senior Business Analyst in Minnetonka, MN

    I have been working at Digital River full-time (more than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great place to work for. Very smart people to work with. Good work life balance.

    Cons

    Long term strategy for the company is not very clear, better transparency required.

  7. Helpful (3)

    We can't stop here this is bat country

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Minnetonka, MN
    Current Employee - Analyst in Minnetonka, MN

    I have been working at Digital River full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    * Nice people
    * Somewhat flexible hours depending on what department you reside in
    * Small advancement opportunities
    * Travel opportunities depending on the department

    Cons

    * Senior management cares about senior management (could be a pro depending on what your applying for)
    * All these talks about fixing previous managements mistakes with vague terms and overly simplified flow charts that answer nothing and after two years have showed very little to no improvement.
    * Don't take a job in IT or a job that requires you to work with the IT group. They will kill your smile and soul with their poor attitudes.

    Advice to Management

    Someone make a decision. Under previous leadership nothing got done because everything (and i'm not being facetious here) EVERYTHING had to be signed off by Joel. It seems nobody can make a decision with out it going up to CEO under the new management either and that shouldn't happen.

  8. Helpful (6)

    Overwork with no passion for work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Minnetonka, MN
    Current Employee - Business Analyst in Minnetonka, MN

    I have been working at Digital River full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great exposure to a variety of technology clients.

    Cons

    The training is non existent to the role itself. They will work you to the bone without any compassion to ones work life balance. They pride themselves on beer Friday and the on site gym, but finding time to go to the gym is challenging with the workload and no one actually attends beer Friday. They also low ball so many of the employees here and you will hear several of the employees complaining at how they aren't paid enough for their work. They also are heavy in layoffs.

    Advice to Management

    Focus on the ability to work life balance and overall satisfaction of your employees.

  9. Helpful (3)

    Really wanted it to be great but it isn't and likely never will be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Employee in Minnetonka, MN
    Former Employee - Employee in Minnetonka, MN

    I worked at Digital River full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Beautiful campus and generally very nice co-workers. On site cafeteria is a nice perk as well.

    Cons

    Overall very poor leadership across the board. Technical leaders, sales and human resources leadership is substandard and limiting the company's growth and viability.

    Leaders don't seem to understand eCommerce but pretend that they do. Leaders say one thing but it seems that the strategy and message doesn't flow down the chain. There is clearly a huge disconnect in the software engineering areas between the COO and the people who actually know the system which has led to some senior level turnover.

    Absolutely terrible work/life balance. If you take a job there be prepared to work nights and weekends without any on call pay or comp time. Also expect to be paid less than you could get elsewhere but be told that somehow beer Friday and bring your dog to work day make up for it. It doesn't.

    Advice to Management

    If you take a survey of your employee's opinions, don't pretend like you don't know the results. If people tell you that work/life balance needs attention don't set your goals to be quality, teamwork and communications.

  10. Laid back, easy place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Minnetonka, MN
    Current Employee - Senior Business Analyst in Minnetonka, MN

    I have been working at Digital River full-time (more than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Competitive compensation. Very friendly colleagues. Great manager. Great options to move between teams internally.

    Cons

    Confused management. Not the best bonus/benefits structure.

    Advice to Management

    Make up your mind about a roadmap and stick to it.

  11. Helpful (1)

    Exceptional people - too bad we're all electronically leashed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager in Minnetonka, MN
    Current Employee - Program Manager in Minnetonka, MN

    I have been working at Digital River full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Casual environment, fun, good amount of flexibility and overall everyone works closely with and gets along well with everyone. I have worked with some of the most brilliant, caring, funny and amazing people at DR. Many of whom have become important friends to keep in touch with when paths take different directions

    Cons

    Lack of work life balance and consistency across the organization. The team I am on gets a lot of flexibility with working remotely and the hours we work - but we also get worked really hard at times over weekends and during holidays (name of the game for ecom. though)

    Advice to Management

    Create consistency across managers and up. We are an ecom company with an impressive list of achievements - allow employees across the board some flexibility with telecommuting. I get a lot of flexibility to do so because I report up to a segment of management that understands the majority of my responsibilities can be done anywhere internet is available. However the team one row over from me operates almost like a call center; everyone needs to be in the office and at their desk for a full 8 hr.

    Solicit our feedback on things like the holiday party and all associates meeting. Its really hard for some of us to attend those functions with the days, times and locations of them in relation to our homes, typical work hours and family/personal life.

    Work life balance and tools for the job.
    As a whole we work hard and accomplish some really great things for our partners, clients and each other. Yet it is almost impossible to get budget approval to attend a job related conference or learning opportunity and even harder to get a laptop upgrade regardless of team/department approval. Imagine what we could conquer if we had hardware with the dedication, focus and efficiency we have. Ease up on us a bit - many of us are running at 110% - seven days a week, week after week. Rarely able to truly have a day off, one where the electronic leash is not checked multiple times a day with the ability to be logged in and online at a moments notice. In the end we get pushed harder, expected to beat the impossible goal we just achieved, take on more responsibility, challenge ourselves, grow business, etc...without additional staff or support.

    ADVANCEMENT OPPORTUNITY! What are the career path options of a DR employee? Do job descriptions or list of responsibilities by title/role exist? How does one get promoted? It's certainly not solely based on performance, peer review/recognition, dedication etc...

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