Digital River

  www.digitalriver.com
  www.digitalriver.com

Digital River Reviews

Updated September 30, 2014
Updated September 30, 2014
111 Reviews
2.7
111 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Digital River CEO Dave Dobson
Dave Dobson
25 Ratings

Review Highlights

Pros
  • Beautiful office and good perks (massage, Beer Friday) (in 14 reviews)

  • The company is very fast paced - full of energy and the best people I have had the pleasure to work alongside (in 10 reviews)


Cons
  • They will work you to the bone without any compassion to ones work life balance (in 7 reviews)

  • It is extremely fast paced - so for some it could be challenging (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great benefits package, competitive pay, generally good work-life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer
    Current Employee - Software Engineer

    I have been working at Digital River full-time (more than 10 years)

    Pros

    Their paid time off schedule ramps up according to your years of service, and is more generous than any other place I've worked. They pay a good portion of our health insurance costs, and work hard to keep the annual cost increases to a minimum. In addition, they've provided the stability of having the same health insurance provider for a number of years (I'm guessing the past five or so), which really helps in that we employees don't have to relearn everything and fill out all those forms every year. Work-life balance for me is generally good.

    Cons

    No formal or even informal training for anything.

    Advice to ManagementAdvice

    Stop bringing in those expensive consultants to redefine the company direction. There is never enough real action taken to justify the costs.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 3 people found this helpful  

    We can't stop here this is bat country

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Minnetonka, MN
    Current Employee - Analyst in Minnetonka, MN

    I have been working at Digital River full-time (more than 5 years)

    Pros

    * Nice people
    * Somewhat flexible hours depending on what department you reside in
    * Small advancement opportunities
    * Travel opportunities depending on the department

    Cons

    * Senior management cares about senior management (could be a pro depending on what your applying for)
    * All these talks about fixing previous managements mistakes with vague terms and overly simplified flow charts that answer nothing and after two years have showed very little to no improvement.
    * Don't take a job in IT or a job that requires you to work with the IT group. They will kill your smile and soul with their poor attitudes.

    Advice to ManagementAdvice

    Someone make a decision. Under previous leadership nothing got done because everything (and i'm not being facetious here) EVERYTHING had to be signed off by Joel. It seems nobody can make a decision with out it going up to CEO under the new management either and that shouldn't happen.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 5 people found this helpful  

    Overwork with no passion for work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Minnetonka, MN
    Current Employee - Business Analyst in Minnetonka, MN

    I have been working at Digital River full-time (more than an year)

    Pros

    Great exposure to a variety of technology clients.

    Cons

    The training is non existent to the role itself. They will work you to the bone without any compassion to ones work life balance. They pride themselves on beer Friday and the on site gym, but finding time to go to the gym is challenging with the workload and no one actually attends beer Friday. They also low ball so many of the employees here and you will hear several of the employees complaining at how they aren't paid enough for their work. They also are heavy in layoffs.

    Advice to ManagementAdvice

    Focus on the ability to work life balance and overall satisfaction of your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Get out of your own way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Digital River full-time

    Pros

    Lots to learn, some great people hidden here in and out of leadership positions. Pretty flexible in terms of where/how you work. You can find some passionate people in the mix, product has potential.

    Cons

    Leaders can't make a choice. The company is held hostage by Microsoft. Aside from that there are 20 other priorities when the company can only reasonably do 2-4 in a year. You may end up working for people that offer you no leadership skills or growth whatsoever (if that's what you want).

    Advice to ManagementAdvice

    Realize that your company is crushed under the weight of your ambitions. Start small. Do a few things well then try to do all of them at once. The company can't keep up with itself.

    Learn the difference between technical leaders, and people leaders. Because someone has been there longer, or knows more of the underlying platform history does NOT make them a people leader, or a decision leader. Anyone working for those people are floundering.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Really wanted it to be great but it isn't and likely never will be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Employee in Minnetonka, MN
    Former Employee - Employee in Minnetonka, MN

    I worked at Digital River full-time (less than an year)

    Pros

    Beautiful campus and generally very nice co-workers. On site cafeteria is a nice perk as well.

    Cons

    Overall very poor leadership across the board. Technical leaders, sales and human resources leadership is substandard and limiting the company's growth and viability.

    Leaders don't seem to understand eCommerce but pretend that they do. Leaders say one thing but it seems that the strategy and message doesn't flow down the chain. There is clearly a huge disconnect in the software engineering areas between the COO and the people who actually know the system which has led to some senior level turnover.

    Absolutely terrible work/life balance. If you take a job there be prepared to work nights and weekends without any on call pay or comp time. Also expect to be paid less than you could get elsewhere but be told that somehow beer Friday and bring your dog to work day make up for it. It doesn't.

    Advice to ManagementAdvice

    If you take a survey of your employee's opinions, don't pretend like you don't know the results. If people tell you that work/life balance needs attention don't set your goals to be quality, teamwork and communications.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Poor leadership in a great industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Digital River (more than an year)

    Pros

    Nice co-workers and great department managers in the company. The overall work environment in the Minnetonka office is excellent. The top managers have some good opinion about the industry and the future of the company.

    Cons

    Poor leadership: the good vision cannot convert into real business practices in the company. Currently, the company only care of budget cutting.

    Advice to ManagementAdvice

    Please treat your employees and contractors well, these people will make you lots of profits. Please do not just purely concentrate on budget cutting.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Great individual contributors led (managed) by an Executive Team without a vision and people skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in Minneapolis, MN
    Current Employee - Product Manager in Minneapolis, MN

    I have been working at Digital River full-time (more than 5 years)

    Pros

    You will hardly find a place with more e-commerce expertise. Good, some brilliant people who would do well in any other e-commerce company.
    Decent employee benefits. Beautiful office and good perks (massage, Beer Friday)
    The company used to have its own unique corporate culture with an executive team that understood the business but poorly executed the strategy.

    Cons

    Now they have an Executive Team that has no e-commerce expertise or background and as a result they don't have a vision and strategy. It actually seems to be their strategy to hang on and survive until somebody buys the company and maximize profitability in the meantime by laying off people every six to twelve months. The employee turnover must be around 20-25% per year. This means that every year 250-300 people walk out the door.

    Advice to ManagementAdvice

    Create company values and create a new corporate culture together with the team and not behind closed doors. Articulate a vision and execute accordingly. Create an environment of stability. Fix HR and create an environment of trust.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Aging poorly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Digital River full-time (more than 10 years)

    Pros

    Wide exposure to modern technology.

    Cons

    Executive shakeup over the last couple years has left the company with no cohesive direction, struggling to find its way in the market.

    Advice to ManagementAdvice

    As the relaxed corporate culture dries up, so do the reasons for staying at DR despite the tenancy to pay lower than market rates. Pay people what they are worth or your talent will continue to leave.

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    Laid back, easy place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Minnetonka, MN
    Current Employee - Senior Business Analyst in Minnetonka, MN

    I have been working at Digital River full-time (more than 3 years)

    Pros

    Competitive compensation. Very friendly colleagues. Great manager. Great options to move between teams internally.

    Cons

    Confused management. Not the best bonus/benefits structure.

    Advice to ManagementAdvice

    Make up your mind about a roadmap and stick to it.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Unorganized and Unwilling to Adapt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Digital River full-time (more than 5 years)

    Pros

    Decent Benefits
    Average Salary
    Good group of people working in the trenches

    Cons

    Unwilling to adapt to changing technology and rely on outdated and unstable code.
    Extremely disorganized.
    Management-centric style.
    Their pattern of responding to not hitting their projected stock marks is to lay off staff.
    Extremely poor communication.

    Advice to ManagementAdvice

    Get rid of portions of middle and upper management and start listening to your greatest assets, your in-the-trenches employees. You are doing a great job of giving people experience that they tend to take to other companies either through layoffs or natural attrition. You are losing extremely talented individuals with the way that you run your company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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