Dignity Memorial

  www.dignitymemorial.com
  www.dignitymemorial.com

Dignity Memorial Reviews

Updated December 8, 2014
Updated December 8, 2014
38 Reviews
2.3
38 Reviews
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Gorge Cotte
12 Ratings

Employee Reviews

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  1.  

    I really enjoyed helping people gain peace of mind through pre planning. As a veteran I especially enjoyed helping other

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pre Planner in Los Angeles, CA
    Current Employee - Pre Planner in Los Angeles, CA

    I have been working at Dignity Memorial

    Pros

    Excellent marketing resources and products.

    Cons

    100% commission plan requires a ridiculous number of transactions every month in order to earn even a moderate income.

    Advice to ManagementAdvice

    Require 3 hours a day in-office for training, outreach & followup, and PAY a decent hourly for that time. Not only will agents be better trained and supervised, they'll have a minimum base income that can be depended on.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Its all what you make of it

    Current Employee - PPA in DFW, TX
    Current Employee - PPA in DFW, TX

    I have been working at Dignity Memorial full-time (less than an year)

    Pros

    The amount of effort and time you invest directly supports your return. If you expect an easy buck keep looking for another job.
    This job is about sales, but the business is to protect families.

    Cons

    This job is not for everyone. It requires discipline, organization and your time. It is not 9 to 5 or for the weak minded. Good luck

    Advice to ManagementAdvice

    Take care of your salespeople. They are where the rubber meets the road.

  3. 1 person found this helpful  

    Disgusting, Infuriating, Completely Oblivious

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dignity Memorial full-time

    Pros

    When everything goes right for a family, it's a good feeling to know you had a part in making that happen. The benefits the company provides to families who make arrangements with them are hard to beat if not impossible.

    Medical plans are good, as is sick time accrual, and they have a high employer match rate for 401K's.

    Cons

    Severely low wages across the board for the amount of work and experience asked for. Promotions are not based on merit but who you know and where you stand with them socially.

    Inside sales (Family Service) gets paid minimum wage and takes on the work of 3 or 4 different departments (customer service, at need arranging, administrative work, contract processing). Commission structures for Family service so convoluted most people don't even know how they get paid, but the paychecks make it clear the structure doesn't pay much. I really pity Family Service because the terrible culture of the company results in poor service to the families, and Family Service takes all the hits and is held accountable for shortfalls that are often out of their control. The company is so sales oriented that the frustration in the sales departments effects everyone.

    Management is typically unprofessional - either micro-managerial and overbearing or indifferent so everything goes to hell with nothing being done.

    If you're on the sales side there is NO work/life balance. You can put your blood,sweat, and tears into the job and come out with nothing even if you're doing everything right. If you complain to your boss about changing the way things are you become a pariah and risk getting booted. Nobody wants to hear that things are being run terribly or that employees or unhappy so they just ignore it.

    For any job besides sales, this may be a good job for a college grad or someone with no work experience as a starting point. They'll get alot of work experience. ONLY seasoned and aggressive sales professionals can do sales here and make money. Not for the timid or entry level unless you've got a ton of savings that will allow you to work for up to 2 years making little more than minimum wage.

    Advice to ManagementAdvice

    Stop being so greedy and pay your workers decently! A lot of people work very hard for this company and for the families and in return they get more work, an insulting paycheck, and no growth potential unless they know how to brown-nose.

    Also invest more in RETAINING employees. Turnover is appalling.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 4 people found this helpful  

    The company is ever changing. SCI is the largest network of funeral and cemeteries in the nation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in DFW, TX
    Former Employee - Sales Associate in DFW, TX

    I worked at Dignity Memorial full-time (more than 3 years)

    Pros

    You have a large network of funeral and cemeteries to work for. Great benefits and strong company.

    Cons

    The Dallas area has a lot of turn over. It can not keep employees due to the ever demand of working non paid hours due to do call nights and sales mertings. You do not get paid extra for this and takes away from a time to schedule an appointment with a family. You are 100 percent commission and the commission has been cut over the past two years. If you are starting in the business for the first time i recommend a 6 month training. With a base pay or draw. It takes a while to get licensed and you do not get paid for the sale until you are licensed your manager writes the contract and pays you 100.00. Not worth the gas or time. Also if you like micro management then this is the place for you. Again even though your commission only you are mandatory to attend all meeting and call nights. Because you are not a 1099 they are able to hold you to spend many hours a week without pay. You also have a 35,000 quota per month. Pay on this us less than 2000 a month. family service is paid an hour of 7.75 per hour but if you sell more then your paid commission however your commission is now cut in half. Plus your doing all the extra work plus call nights and sales meetings. It is too much for less pay. My guess is they don't like sales people very much cause they don't pay what other companies do and for such a large corporation you would think they would pay top commissions. Independent reps are paid well over 16% and up and have just as much benefits with wining trips, training and recongition. Sad thing is Sci is the majority of the business now.

    Advice to ManagementAdvice

    Pay your counselors and or sales people what they are worth. Little pay for more work is why you can't keep anyone. Pay like the independent reps they are worth it, making you money. Also quit with the micro management. We are all grown ups and know what we need to do to be successful. If we are not selling we are not making money. When i am not that is when i need help but i don't need you micromanaging the process.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Greedy and mean

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Removel Tecj in Puyallup, WA
    Current Employee - Removel Tecj in Puyallup, WA

    I have been working at Dignity Memorial part-time (more than an year)

    Pros

    The people are nice some times

    Cons

    Underpaid to the extreme I made less the when I works at a hot dog stand there all about bottem line and sales

    Advice to ManagementAdvice

    Care about familys and empolyes and not money and ratings

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Great concept but greed is the real passion, not people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Family Service Advisor in Atlanta, GA
    Current Employee - Family Service Advisor in Atlanta, GA

    I have been working at Dignity Memorial full-time (more than 5 years)

    Pros

    Provide ways for people to make prearranging final wishes a little easier.

    Cons

    As a Family Service Advisor you are paid minimum wage for a job that at a minimum should be $40,000.00 for the multitude of positions within the one.
    Sales, sales, sales is all you are critiqued on. One could have a 400 average survry JD Powers score, as long as you bring in th checks.
    Th commissions paid on sales is insulting. Before SCI (parent company of Dignity), counselors were paid 20% for every property sale;however, now counselors are paid 9% AFTER the minimum wage earning is covered, thus making the position COMMISSIONS ONLY.
    There is no residual paid. So, on all the prearranged (PreNeeded) contracts the company makes money over and over because there is no immediate deliverable.

    Advice to ManagementAdvice

    Become more humane when it comes to the face of the company, the Family Service Advisors. Many of your counselors are committed to the service and mission of this company but can barely buy a Happy Meal for lunch.
    If this company doesn't do right by its employees, continue in its greed and fail to pay accordingly, SCI will crumble.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    career path or leads funnel?

    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dignity Memorial

    Pros

    People-oriented job with potential over the long haul for the right person-- if they can last that long. Dignity Memorial provides a true service. They are doing an increasingly good job on their marketing.

    Cons

    The very nature of the job puts you in the position of getting your clients to focus on death; not easy. I was a little shocked when I found out part of the reason I was asked to interview was to try to sell to my mediation clients; considered a major professional no-no.

    Advice to ManagementAdvice

    Provide a more compelling yet clear and honest story on what it takes to be successful for those starting off. When I probed and did the math on sales versus hours and commission, it didn't sound like it penciled out that well based on their "best example" (ironically of an employee who was no longer there). Is there a profile of successful traits? Focus on hiring those folks unless hiring really is a means for filling the leads funnel for their surviving employees.

  9.  

    These guys are from Texas...if you like cowboys, you're at the right place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Service Advisor in Seattle, WA
    Current Employee - Community Service Advisor in Seattle, WA

    I have been working at Dignity Memorial full-time (more than 5 years)

    Pros

    Big company, big name. Good 401 K participation. Lots of nice printed, collateral materials. Can serve customers in a number of locations.

    Cons

    Big company, big name. Top heavy with upper-level management. Not so great with lower level, on-the-street managerial help and direction. No mileage reimbursement. Perks are becoming few and far-between, except for the few elite advisors. Gift cards are banned for employees!

    Advice to ManagementAdvice

    Get rid of all the upper-level talking heads and send the savings down to the low-level, revenue producers in the form of pay and incentives. Please, reimburse us for mileage expenses!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Worthy Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Family Service Counselor in Salt Lake City, UT
    Current Employee - Family Service Counselor in Salt Lake City, UT

    I have been working at Dignity Memorial full-time (more than an year)

    Pros

    Rewarding work helping families prepare for and organize funerals and cemetery memorial services. You meet a broad spectrum of families whose needs and resources vary, so it can be a chance to be creative and compassionate in the same situation. A real sense of accomplishment and worth can be had by helping families both at time of need and in preparing for the future. Commissions, bonuses, and incentives are among the best I have encountered in 12 years of providing funeral preplanning/insurance.

    Cons

    Some emotionally draining work- dealing with death and grief. Tough building up a pool of prospects for pre-planning, but if you focus on taking care of the families you work with, referrals will result- just don't for get to ask for them! Can be difficult working weekends and holidays, but if you have the mindset that this is a vital service that you are offering to families, it can be a very fulfilling career. Low base pay and no residual commissions.

    Advice to ManagementAdvice

    Train and mentor new counselors to give them a running start. As you recruit, focus on the serving families first, then the trust will lead to sales relationships.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Unproductive unprofessional work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Family Service Counselor in North Charleston, SC
    Former Employee - Family Service Counselor in North Charleston, SC

    I worked at Dignity Memorial full-time (more than an year)

    Pros

    Interesting work. A glimpse of local history.

    Cons

    If you are used to working independently you are in for a big adjustment. You will micro-managed ad nauseum. Any mistakes will be embellished and re-told endlessly. You may or not get the training you need.
    A very high maintenance sales manager will require at least two hours/day sitting in her office chatting and checking in before and after each customer interaction, bathroom or meal break or to work in a different location of the building temporarily.
    When you need to leave the building to sell or canvas sales for pre-need cemetery property , if one of the customers you've been working with shows up unexpectedly the sales manager will give the sale to one of her favorites. You end up spending far too much time protecting your sales-in-progress leads. The thinking is that if you didn't close the first time, it is fair game for anyone else.
    While this is a commission job you'll have to do all of the work associated with someone else's pre-need sales when the family shows up in the future if that is your assigned day. This is justified by giving you the opportunity to sell the other members of the family. Most times the family does not need anymore property, is not interested in being buried in the future or is savvy to buying property much less expensively out of the paper. Many of the highest producing sales "counselors" will stay at the customer's home until they get a check or will keep the family at the funeral home until they've sold them.
    During your in-home sales calls you're expected to answer your phone promptly (another unreimbursed expense along with gas costs) to discuss anything that comes up at the office...while you are discussing the pending death of a family member and trying to sell them cemetery property.
    Yes, Carolina is under new leadership, but I can't see how the culture would change with all the same people working there and in charge locally.

    Doesn't Recommend
    No opinion of CEO

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