Dignity Memorial Reviews

Updated June 27, 2015
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16 Ratings

50 Employee Reviews

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  1. Sales Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Leadership in Orlando, FL
    Current Employee - Sales Leadership in Orlando, FL

    I have been working at Dignity Memorial full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Income potential, helping families, Best in the industry

    Cons

    pressure to succeed, stress, micro management


  2. Family Service Counselor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FSC in Kansas City, MO
    Current Employee - FSC in Kansas City, MO

    I have been working at Dignity Memorial full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Can really have an impact on people'slives

    Cons

    Feel like I work in a fishbowl with constant micromanagement. Sales manager tells me I need an entrepreneurial attitude then has to review all my outgoing letters.
    Commission sales and commissions have not been adjusted with serious increase in cremations which generally sell for less than traditional funeral

    Advice to Management

    Treat sales people better.


  3. Helpful (3)

    Family Service Counselor

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dignity Memorial full-time

    Pros

    Helping families in a time of devastation.

    Cons

    Way more work for 7.25/hour. There is a lot to this position and it is basically straight commision. They pay minimum wage and you need to sell way over that amount to make any money.

    Advice to Management

    Listen


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  5. Helpful (1)

    Run and avoid at all costs.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Family Service Advisor in Atlanta, GA
    Current Employee - Family Service Advisor in Atlanta, GA

    I have been working at Dignity Memorial full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    You get to help people at a difficult time in their lives. Management only cares about themselves and how much they are going to make. It's actually quite disgusting.

    Cons

    Management from local all the way to Houston. They will promise you the world and then retract it when it actually comes to paying you. They pay you minimum wage and then somehow (illegally) call it a draw against commission. The reason this is illegal is because they require you to be in the office. They monitor every move you make and use intimidation to force you to make cold calls. Review the lawsuits against Dignity Memorial aka Service Corporation International.

    Advice to Management

    You should all be ashamed of yourselves. You have a terrible reputation that is well deserved.


  6. Helpful (2)

    Treats sales staff poorly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Family Service Counselor in Kansas City, MO
    Current Employee - Family Service Counselor in Kansas City, MO

    I have been working at Dignity Memorial full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Very good health, medical and funeral benefits. Great personal satisfaction comes from helping families at terrible times in their lives.

    Cons

    Too many levels of management. Great job if you don't have a life. Work expectation could be 6 or 7 days a week. No support staff to do mailings, etc. Computer equipment is antiquated, cumbersome to use and NOT customer friendly.

    Advice to Management

    Spend a few bucks and get rid of awful tablets.


  7. Helpful (2)

    TERRIBLE

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in San Diego, CA
    Current Employee - Sales in San Diego, CA

    I have been working at Dignity Memorial full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    I have to have a minimum of 20 words, but, with "NONE" was more than enough.

    Cons

    Lied during the interview. Since this company was bought by SCI it has been downhill. If you like to be micro-managed with three meeting a day, go ahead, apply for it. You will regret it. The turnover is incredible. This will be your worst nightmare.

    Advice to Management

    Why bother, they don't care.


  8. Helpful (1)

    Run, since bought by SCI ... TERRIBLE!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pre Need Advisor in Los Angeles, CA
    Current Employee - Pre Need Advisor in Los Angeles, CA

    I have been working at Dignity Memorial full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Huummm, huummm, can't find anything, really. They seem to be reading these posts, since, now, they start by sending you to school to get your license before you start.

    Cons

    Where to start. They start to focus on training but, unfortunately is 50 years outdated. Still the old 55 calls, door knocking, etc. In an era of social media, LinkedIn, they are still preaching the old stuff. They know that literate people will NEVER buy the pre-need packages so, their focus are like vultures on the people that have the least. Calls and door knocking to low income residents.

    Advice to Management

    Really, no advice. It's all about the money and the income for the shareholders.


  9. Helpful (3)

    High turnover has led to no time being put into training counselors, or is it the other way around??

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Family Service Counselor in Oklahoma City, OK
    Former Employee - Family Service Counselor in Oklahoma City, OK

    I worked at Dignity Memorial full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    There is nothing like sitting with families at their time of need, possibly one of the worst days of their lives, and guiding them through the process of laying a loved one to rest. I set out to make an impact on people's lives, and I accomplished that.

    Cons

    The only 'pro' is turned into a con because of the lack of training. A family who has just lost someone doesn't want to sit there for 2-3 hours while a counselor stumbles and fumbles around the computer program used to create the required documents, usually having to leave the conference room several times to try and find someone willing or even able to help. Then because of lack of training, counselors will have to call the family back to the cemetery/funeral home to sign off on all the corrected mistakes the untrained counselor made. Also the charges and fees confirm what most people already believe about the industry: They take advantage of people at need and over charge. The lack of management is unbelievable, counselors all calling the same prospects often within minutes of each other, counselors also could work with a family for weeks, and lose the case to another counselor because the customer called back on someone else's phone duty day or another counselor knocked on their door and invited them to a seminar.. The opportunity to make a good living is an absolute lie. The 'at-need' situations take a lot of time, but you are barely compensated for it. I could go on and on... no samples of the granite for markers counselors attempt to sell... rude office support staff that couldn't care less about the family at-need.. Told "no cold-calling" - given a cold call sheet within the first 10 minutes of my first day.. It's more like being a used car or furniture salesman because of the walk-in and call-in business that is barely compensated for yet takes up all of your time, working weekends and holiday's... Just an awful 11 months of my life. Stay Away.

    Advice to Management

    Implement actual training. Counselor's are barely even told the names of the different sections of the cemetery, much less the laws governing who can make/sign final arrangements and paperwork.. The position of a Family Service Counselor is a very important role in families lives, educate the counselors so every family doesn't leave wondering if their loved one is going to be cared for appropriately.. You are all talk about serving families, no effort to serve them well.


  10. Helpful (4)

    Not what you are told .

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Family Service Counselor in Little Rock, AR
    Current Employee - Family Service Counselor in Little Rock, AR

    I have been working at Dignity Memorial full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The pros are you are in an environment where you are able to help families in their time of need ! It's something you can really feel good about !

    Cons

    Told you will make one amount during training (not true ) told you will work 2 Sunday a month (not true ) the company is too bogged down with families not allowing anytime for proper training !

    Advice to Management

    Start a training program ! Quit setting good people who want succeed up for failure !


  11. Helpful (1)

    Company and pay as a whole

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Denver, CO
    Current Employee - Sales Associate in Denver, CO

    I have been working at Dignity Memorial

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The benefits of this company are great. The payout for your hard work for selling is also great. With any job, with time management and the amount of effort that you put into something is what you will get out of it. You also get a good feeling about helping families in their time of need and preparation for their pre planning.

    Cons

    The only con is I didn't find this position sooner.

    Advice to Management

    Accountability



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